Great pet insurance, I haven’t had an issue so far. Claims are super quick and easy to make. Would definitely recommend for anyone looking for pet insurance. Previously had insurance with RSPCA which was always difficult when trying to make a claim.

I have had 2 of my dogs covered for over 7 years. All claims have been processed quickly and efficiently. The pet portal makes claiming easy and quick. Have now taken out insurance for my 3rd dog.

Only downside is that the call centre staff are very slow and keep you on the line for ever when I have an enquiry.

About 7 years..my last claim was rejected because the accident injury got infected & MBP claimed it was soft tissues even though the injury caused the infection..

Ten years
It's reassuring to know my claims will be processed quickly. This allows me to focus on the wellbeing of my pets rather than worrying about money.

I have had my dog insured on Silver Paw with 80% benefit and excess of $100 since he was a puppy and he is now 7 years old. I pay annually and last year the premium was $904.12. I have just received my 2022 premium and it is $1285.75. How can an increase of nearly $400.00 be justified in one year? He had a few claims last year, but nothing to justify this. I am looking at my options

I complained bitterly to Medibank Pet about the previous method of lodging claims online. It was illogical, cumbersome and difficult to use, I found it extremely frustrating.

Happy to say they seem to have listened to customer complaints. The system has been upgraded and the process is simple and easy to use. Well Done !

I read the PDS in detail when I signed up so I understood what I was and was not covered. I have had no other issues to date.

I have been with this company for seven years for two dogs and have only had one successful claim. Now I find out that there is an annual $200 excess per annum per ailment, in other words, it’s a rare event when they pay up. Should have just set the ever increasing premium amount up in a separate account and self insured. Do not use this company, it is a rip-off and they are taking advantage of people who want to look after their pets. Will be cancelling my policies and I only wish I had private health insurance so I could cancel that as well, that’s how mad I am about their ethics.

4 months with the company. Had to take my fur baby to the vet as he kept spewing. The vet lodged the claim for me on the spot. I got a text once the claim was received (next business day) and the money was paid back into my account within 4 business days! Super happy with the service and cover!! :D

We have had Medibank Gold Paw cover for 8 years. Thankfully we have had to make very few claims other than for routine vaccinations etc. I have just received a renewal notification and the monthly premium has jumped from $86.60 a month to $103.80 a month, justified in their letter because my dog is over the age of 8. The monthly premium when I first took out cover in 2010 was $43.47!
In 2010 Medibank Pet Insurance assured “peace of mind”and a host of other benefits including up to 100% cover on vet bills. By 2012 this had reduced to 80% yet the premiums keep rising. I wanted the best cover for my pet, but have very little confidence that Medibank Pet Insurance offers this.

8 years - the speed of the claim review and amount of refunds was astonishing and this occurred time after time. When my treasured dog passed away, Medibank promptly finalised all claims and cancelled the policy to save me the grief and cost of ongoing monthly payments. I would, and am, recommending to anyone...and I’m a tough customer to win over. Thank you Medibank

I have premium plus insurance and when my dog got sick. I was refunded $21 from a $160 bill. I showed this to a HCF insurance rep who laughed and told I would have received the entire amount back. Medibank is extremely expensive they near nothing and l their staff are I'll informed and extremely rude. I am taking my money elsewhere I strongly suggest everyone shops around and does the same don't get ripped off by medibank like I have.

I insured both my dogs with Medibank Pet from the day we brought them home. They always paid promptly, claiming wasn’t difficult, no quibbles. They did as the years went on become extremely expensive but it seems you get what you pay for. I tried to save money by switching to RAC Pet Insurance and quite frankly they’ve been woeful in comparison. I’d also not realised preexisting conditions wouldn’t be covered so now I’m left worrying my dogs aren’t fully insured. Lesson learned ... if your pet insurer is good but a bit pricey stick with them as the extra is worth it. I’d recommend Medibank Pet completely.