I really wanted to give a shout out to Rafael who had done all her best in providing the best customer service to my dog and I. She heard my story and felt that she needed to give all she has got to get my long pending claim for my pet's vet bill processed, as I was on the verge of cancelling my pet's insurance.

The claims portal is easy to use and the statements are easily understandable. Our vet seems to understand what information is required and we have not had to supply further evidence of our claim. We've had a good experience with our claims to date.

Our 6y/o beagle, Samwise the Brave ingested some unknown substance before Easter . This resulted in a catastrophic gastrointestinal event . Pancreatitis, bloody vomits and diarrhoea.Aspirate Pneumonia and finally mega esophagus and an esophageal stricture...The only way we were able to keep saying ‘yes’
to the vets treatment plans was Bessie’s we took out Medibank pet insurance when Samwise was a puppy .... We cannot recommend this product enough ... our beagle is alive because of the expert Vetinary care we could keep saying ‘yes’ to .... Thankyou

Ive been a member with MBP pet insurance for a few years and have been lucky enough not tot have to claim. Spoke to Rafael tonight about how I do this for a claim I need to make. She was kind and knowledgeable and helpful.

June 17th 2022 Update: Best pet insurance around

I've recently have had many & high cost vet bills. Medibank's pet insurance has been an absolute life saver. Claims paid fast & refunds were better than expected & easy to submit. A big thank you to Medibank Pet Insurance.

I have been with MBP pet insurance for about 4 years. They have been brilliant, have always been extremely easy to deal with and have always settled my claims within days of me lodging. Very satisfied customer and highly recommend them to anyone who is looking at pet insurance options.

Premiums are through the roof because dog growing older even though his only claim is vaccination annually. no major illness. You're what's wrong with insurance. Hayne should be on you next. You're a transparent money grab org.

My elderly father took out emergency pet insurance cover with Medibank as he has been a member for more than 30 years. Our dog was taken ill and took a turn for the worse late on Saturday when our vet was closed. She was taken to an Emergency Vet Hospital who admitted her, ran a barrage of tests and diagnosed hemorrhagic gastroenteritis I had a bill for $2040 for an overnight stay and drip, plus tests. My claim was knocked back as they didn't cover gastro even though it could have been fatal. I am on a pension as is my father, luckily I had access to my super funds. I am canceling the insurance as I can't see the point when they will not pay out on what is obviously an emergency

I’ve just received my renewal of almost an extra $17 a month!!!! This is absolutely outrageous! I can go to another company and get it $20-25 cheaper per MONTH. I know what I’ll be doing, and going to another provider! I don’t understand why it’s so much as I have not made a claim in years!

Medibank will increase the monthly premium if your dog gets sick and older(which is inevitable).
I started with around $45 pm which went up to $66 pm and now its now $93 pm due to the dog ageing and falling sick. They of course, send you a notice but what choice do you have if your dog has an ongoing problem? Also the excess is deducted on every different condition and medicines. Also they do not pay for dental issues.
Choose wisely!

I have just received my renewal and am very angry that because my dog has turned 8 they have increased the premium by just short of 40%. The premium is jumping from $81.83 per month to a staggering $114.30 per month. My pet has been on this plan (Silver Paws) since he was 8 weeks old. I shall be reporting this to the ombudsman as it is disgraceful behaviour and sheer profiteering by the company for their shareholders and no consideration to their clients. I am now a senior and to pay this premium will have an adverse impact on my standard of living.

I phoned up to add a new puppy to existing insurance. Staff were very friendly and made it as easy and fast as possible, while still running through all the legal requirements. Explanations were simple and she even helped to coordinate fortnightly payments on the same day for both dogs.

Medibank Private Pet insurance were efficient and easy to deal with when we made 2 separate claims recently, they kept us up to date on the claim and paid the refund quickly without delay.

I’ve been with Medibank for over 6 years now and with an epileptic dog it has been a godsend! I’ve always received my claims back quickly and without any hassle.

They jump my premium more than 1.5 times right after my dog turned nine just disgusting way to treat customer. Alternatively cut my eligibility from 80 to 60 and still 10 percent jump in premium

I've been a medibank member myself since 2004 so thought they would be a professional insurer for my two cats. They are healthy young cats so have never claimed until one of them recently contracted an eye infection as a result of cat flu. $170 later at the vets I happily put my first ever claim in. They weren't interested although I thought I was covered for accident and illness - not this illness apparently. I'm not going to waste anymore money paying for something I'm not actually covered for - peace of mind when it comes to my cat's health. Now I worry how they might try and wriggle out of any claims for my own health insurance!! Might be time to move on......

My whole family is insured with medibank for over 10 years which cost us $451.15 per month! Plus an additional cost for my dog since may 2018. We bought the highest/top cover that ticked everything and when our claims was submitted by our vet which cost me $990.00, due to my dog's "Constipation". Unfortunately, as per medibank my pet was not covered because it does not meet the qualifying criteria for a claim under medibank! This is absolutely disappointing and unacceptable!

We have paid thousands of dollars over 10 years and now I swear to the highest almighty expect our call as soon as, and we will cancel all our family and pet insurance and will definitely switch to a better insurer.