NoWayGreater Melbourne (Metropolitan), VIC
- 2 reviews
Best ISP I've experienced
Had enough with Dodo for a number of years then decided to try Mint telecom out. They are so helpful in all aspects and telling you all the facts up front instead of just luring you in as another number. Honestly the best ISP I've experienced so far! Particularly their friendly and local sales team and the spot on yet lovely tech support!
1 comment
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AnnMetropolitan Adelaide, SA
If you expect service - don't bother
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
1 comment
Michael S.Mint Telecom
Hi Ann,
Well, you are true to your word in that you threatened to write a poor review because you didn't like our (my) response.
Just to clarify, yes the office is closed between Christmas and New Ye... Read more
ar. We operate from Hobart so once a year we do take a break (4 days). We're not operating an overseas call centre so service at all times isn't easy.
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Best Customer Service
Looked at a few other providers, who are well known but all had the same rating in service. Found Mint Telecom and all the reviews were excellent. Phoned and spoke with Michael gave me the best option for what I needed and all was finalized this morning. Will recommend them
1 comment
Michael S.Mint Telecom
Hi David,
Great to hear that our personal approach to finding the plan that best suits your requirements has worked for you.
Thank you for the future recommendations in advance as well!... Read more
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Rose N.
- 2 reviews
Mint is perfect
Hi,
Im the current iiNet customer. I couldnt get internet connection by iiNet technical assistance for two weeks already. I was fed up with them and looking for another provider.
I saw Mint with lots of good reviews. I sent them a question and got the answer quickly. Then I rang them at Sales at 10.23am today to ask if they can provide service with a technician on site to help me.
Kevin listened to my story and patiently waited for me to plug in all the devices. After some minutes of instruction, I got internet.
The conversation finished after 29 minutes. Its amazing as iiNet couldnt help me for last two weeks with tens of long phone calls and different technicians supported.
I will stop with iiNet and go with Mint soon....Read more
Big Thanks to Mint guys for your excellent service. Wish you a Merry Christmas and Happy New Year. We will meet again soon Gratefully, Rose2 comments
Michael S.Mint Telecom
Hi Rose,
It shouldn't be that hard as evidenced by our ability to fix your service with another provider! Certainly not the normal course of business and we hope you move across soon so that we can s... Read more
Definitely we will go with Mint, Michael
Cheers
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StevenHobart, TAS
- 10 reviews
Brilliant Customer Service
Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.
1 comment
Michael S.Mint Telecom
Hi Steven,
As you have noted fixing poor copper is outside of our control - but we will work with you to get NBN involved as soon as a problem arises and we are very persistent as we want it to work a... Read more
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MingSydney
- 4 reviews
First class customer service
The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.
1 comment
Michael S.Mint Telecom
Hi Ming,
We focus really hard on making sure the connection process is as simple as possible and we are very patient when required!
Great to hear your experience went well and really appreciate you taking the time to provide us with the feedback. ... Read more
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Peter H.Hobart, TAS
Excellent customer service
Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.
1 comment
Michael S.Mint Telecom
Hi Peter,
Great to hear we got everything sorted for you! We're very persistent and will work tirelessly to resolve problems as we want it to work as it should and appreciate how frustrating it is whe... Read more
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David cSydney, NSW
Mint have the absolute best team behind them!
I moved into a new house 3 weeks ago and from day one I was with Telstra and had obvious problems with over 700 dropouts in these few weeks! I was sick of calling Telstra and talking to a stupid computer before Id speak to a real person and then repeat what I just said to 10 different people!! They made me sit at home while no one showed up two days in a row! Well I can tell you now I made the jump to mint and my modem was sent to me literally the next day! Then yeh I had same problem because it was nbn problem that the Telstra guy stuffed up w...Read more
ith the wrong cable. Let me tell you, I called mint up and boom straight away Im talking to an Aussie! He seemed to of fixed the problem and I thought it was all good but over the weekend I had issues because at that stage didnt realise it was nbn cable issue. I get an email from mint first thing Monday morning saying, hey we see that you have had dropouts over the weekend and we want to get this problem sorted ASAP so we have organised nbn to come out tomorrow. I didnt even need to call anyone! I did nothing! No phone call, no worrying, no stressing, no anger! Nothing! And boooom my internet is perfect!!!! Man, after 3 weeks of Telstra and 100 phone calls they couldnt even help or do anything because I was talking to ten different people Mint fixes it within a bloody day mate!! Legends!!! Go with mint! Trust me! I love you mint team! No stress for me now woohooo2 comments
Michael S.Mint Telecom
Hi David,
Great to hear it got sorted for you as its super frustrating when your internet doesn't work as it should.
As you experienced, we proactively monitor our entire customer bases internet servi... Read more
Thanks again mate!! Awesome!!
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Ricky B.Greater Melbourne (Metropolitan), VIC
45 Mbps download speed at 5pm - perfect
Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.
1 comment
Michael S.Mint Telecom
Hi Ricky,
It's certainly frustrating when hardware doesn't perform as it should. However we're pretty persistent to ensure we fix items and replacing a faulty modem is simply part of the troubleshooti... Read more
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alisonGreater Melbourne (Outer), VIC
Nothing will compare
After hesitating swapping to nbn network, I am so thankful to have come across Mint telecom. They have been amazing!!! From beginning to end the support has been extraordinary, particularly for technology challenged people.
Where the larger suppliers said no to our requests, MINT said yes. In particular retaining our fax .
We did have a hiccup initially, but the staff were fantastic and saw us through, communicating all the way till operating. Then even following up afterwards.
Customer service cannot be beaten, as the initial contact person walked the journey with us and what was even better they are based in Tassie. Nothing overseas.
It was worth every cent to support a local Aussie business!!!
2 comments
Michael S.Mint Telecom
Hi Alison,
The NBN network is by and large and excellent upgrade for small businesses right across the country.
There can bit a little more complexity to get phones and faxes all working as they shou... Read more
For us, we were just grateful for the support and we had confidence in our dealings with you. From our perspective it wasn't a big issue. just consumed a bit more time for you . Thanks heaps
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KurtSouth East Queensland, QLD
- 5 reviews
Finally! A proper, customer focused ISP!
I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.
1 comment
Michael S.Mint Telecom
Hi Kurt,
We focus on our great service, products that work and being as transparent as we can be at all times, so its always awesome to get feedback that we are delivering on our objectives.
Thank you... Read more
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ChristineHobart, TAS
Brilliant provider with outstanding customer support
We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!
1 comment
Michael S.Mint Telecom
Hi Christine,
Whilst we provide services to customers right across Australia we are very proud to operate from Hobart and to support local Tasmanians.
Great to hear it's all working for you and that o... Read more
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ClaySydney
Sick of poor customer service with Telcos? Go with Mint Telecom!
We are a small business employing around 30 people in Sydney, with three showrooms in other locations in addition to our head office location. We used Mint Telecom to set us up with, and manage, our upgrade to NBN. Since then - about eight months ago - our experience with them has been nothing short of outstanding. First of all, the plan is very cost effective, and they helped us get set up in the beginning. But perhaps the most surprising of all (we have grown accustomed to poor customer service and technical back-up with telecommunication...Read more
s companies) was the ongoing technical support and administration assistance. They have been ridiculously responsive and have helped us within minutes every time we have had questions or administration requests (changing recorded messages, adding new staff to call rings, etc). I couldn't recommend these guys highly enough. Thank you for single-handedly restoring our faith in customer service, Grant!!!1 comment
Michael S.Mint Telecom
Hi Clay,
We are a small business ourselves so we get it. Things need to work and you don't have time to chase people to get them updated when you need a change or a fix - so changing that perception ... Read more
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Professional and Helpful
Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.
Very friendly customer service team too.
1 comment
Michael S.Mint Telecom
Hi Russell,
Great to hear that our friendly approach is appreciated and valued!
We aim to make the onboarding process as simple as possible and definitely ensure the service works as we both expect, s... Read more
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Amazing communication between every involved at Mint.
The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.
1 comment
Michael S.Mint Telecom
Hi David,
We definitely focus very much on great communication coupled with the best products possible (we can't control tower upgrades unfortunately!) so great to hear that flow through in your exper... Read more
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TechMafiaGreater Melbourne (Metropolitan), VIC
- 8 reviews
- NBN 50 (Standard Plus)
- Verified customer
Really bad
The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.
2 comments
Michael S.Mint Telecom
Hi TechMafia,
This is not true.
There are no additional charges, albeit if you don't pay your bill then there would be late fees or dishonour fees (they are easily avoided and not common with us, but ... Read more
Lol. Read the comment. I said services that are being hosted......... I didn't say it was MINT hosting it. Don't get tilted. This is a review. Wonder how people would react once they see your comment.... Read more
Doesn't seem like good customer service now eh? Anyway, it is a review. Everyone can traceroute their connection to verify. Thanks.Similar opinion? Write a review on ieatwords.com.au!
Brett C.North-West & West coast, TAS
What a refreshing and pleasant team to deal with
Received what I was told
Back help BRILLIANT
great product .. great people
Why didn’t I do this years ago..
Kelvin and Michael and the whole team just work extremely well together nothing is a problem
1 comment
Michael S.Mint Telecom
Hi Brett,
We definitely focus on doing what we say and making sure things work as effortlessly as possible for our customers.
Always great to receive feedback that our onboarding processes work well -... Read more
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Great speed and awesome customer service
Cant recomend highly enough . I is great to be in tasmania and have 100% local service the speed is great and the follow up service is great . If you are looking for a local provider this is the company to go for
1 comment
Michael S.Mint Telecom
Hi Rob,
Whilst we provide services nationally we are most certainly proud and passionate Tasmanians!
We really appreciate the local support and appreciation of the products and service that we provide.... Read more
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Small efficient team, always on hand to help !!!
I have been with Mint Telecom for a few years now and we have never had any issues. Reliable fast service, and excellent customer service. Pricing is also very competitive.
1 comment
Michael S.Mint Telecom
Hi Justin,
Easy to reach and easy to deal with all backed up with products that work and an experienced team - that's what we strive for and its great to see that's what flows through for you when you... Read more
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No problems
I've been with Mint Telecom for a long time now and never had a problem with the provided NBN router or their service. I've communicated through email with them and they've always responded very quickly. They've never left any questions unresolved and have always provided excellent customer service. All great reasons for me to stick with them.
1 comment
Michael S.Mint Telecom
Hi Tania,
We try to make ourselves as easy as possible to reach as we appreciate how busy everyone is these days. Whether that be email, chat on our website, Messenger or even an old fashioned phone ... Read more
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Questions & Answers
hilda g.asked
Hi do they service Wentworth point
16 Marine Parade
1 answer
Michael S.Mint Telecom
Hi Hilda,
We operate nationally. If you can access the NBN Network or Telstra network we can help.
Give us a call or chat directly with us from our website.
Cheers
Michael
Paul B.asked
Are they in Brisbane
2 answers
I don’t think so it is a Tasmania company
Michael S.Mint Telecom
Hi Paul,
Yes, we operate nationally FROM Tasmania.
We have customers all over the country. Give us a call on 1300586468 during business hours.
Cheers Michael
Greg W.asked
I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311
1 answer
Michael S.Mint Telecom
Hi Greg,
All our pricing is on our website on the plans page.
Head on over and have a look.
If you then have further questions you can also message us directly from our website.
Cheers Michael
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Michael S.Mint Telecom
Hi NoWay,
ut we'll always do our best. Great to hear the change from Dodo went well and our focus on service is shining through.We've a very experienced team operating from Hobart and dislike surprises so we'll make sure we advise as much as we can upfront and in advance. There are always some things we can't tell, b... Read more