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Mirvac has been fantastic from the very beginning. Always happy to answer any questions we have and provide regular updates. As first home buyers we wouldn’t be happier with service all the staff at Mirvac have offered so far. Will be sure to recommend to family and friends in the future!
- Customer Service
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I've recently bought a lot from Mirvac in Olivine. My experience was excellent from their sales team to settlement and customer service, all commendable. They were very responsive to all my queries and flexible to my needs. We have not started living in Olivine yet however the estate looks great with lovely residents.
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- VIC
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Great service and extremely proactive communication processes throughout the build
I signed a purchase contract back in 2016 for a two-bedroom apartment and it only finished construction in late 2021. The construction took much longer than anticipated, but I found Mirvac to be very communicative throughout the building process. They provided videos and images of the build, so buyers knew what stage things were at.
I'm relieved that the pre-construction images actually look like the building.
As the completion drew closer, they provided updates for the settlement and move-in process so things were clear and informative. I k...
Read morenew exactly who to contact if I had any questions and they were always accessible and helpful. Unfortunately, there were delays with my loan and I'm grateful that Mirvac didn't charge any additional fees for the late settlement. I settled almost 2-3 weeks later than the intended settlement date due to the slow processing of the bank loan. When I signed the contract they had included a built-in fridge, but on my first 'pre-settlement' inspection, the fridge was missing. I let them know and they rectified the issue promptly as well as other cosmetic issues around the property.- Customer Service
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Hi Cassandra,
Thank you for your feedback, we’re pleased that we could ensure your settlement process was smooth, and delighted that you’re satisfied with the finishes of your apartment....
Read more Kind regards, Mirvac
I built a terrace home off the plan 8years ago, the past 6yrs tenants have rented the adjoining home next door, and it has been the most terrible stressful experience. Walking, shower doors, wardrobe doors and cupboard closing can be heard all hours of the night keeping our family awake, truly effecting our mental health.
I cannot believe no additional measures are taken to address this problem, its an issue for all people in these Terrace homes.
In the 1st 2 years we have had to pay an electrician to fix sparking switches, the bedroom light fi...
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- 2 reviews
We purchased a Mirvac townhouse off the plan in the Tullamore Estate, Doncaster VIC, Stage 1. In mid-June 2017 (prior to settlement) we drove past the property and it looked like there was considerable work to do to completion. Yet Mirvac were telling us that the property would settle in late June of that year. We asked Mirvac for assurance that they were not going rush and cut corners to finish it - they confirmed that they would not.
My family and I were so excited when we settled and collected the keys. That excitement turned to huge di...
Read moresappointment when we entered the property to find it filthy. There was grease on the tiled living area floor, a cabinet door lying on the floor in the middle of the master bedroom, dirt all over the windows, a bright red paint stain on the carpet etc. There were many examples of them being outside tolerances including the uneveness of the tiling and not applying an undercoat to the internal walls. We had to spend $5K for a new floor to cover the tiled hallway and living area as it looked so bad. When we asked Mirvac for compensation they refused. The smallest knock to the walls would chip the paint. Everything just looked so rushed and cheaply done, even some of the contractors who worked on our home were telling us we shouldn't have bought it, saying that the property was full or errors. The electrical contractors told us that Mirvac pushed them to work faster than they ever have before to finish. We found out later that they had rushed so that they could get settlement and their money before the end of financial year in order to meet their revenue targets. We saw this pattern across the estate again and again in subsequent years - the mad rush to finish before EOFY. Many times were saw Mirvac pushing contractors to work outside of VIC EPA allowed times to finish properties, often waking the neighbours before 7am and severely impacting on the quality of life of their own customers. We also saw total disregard for safety and rarely any traffic management.- Customer Service
- Site Admin
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I bought my first investment property at Doonybrook in 2022 and another one in 2020. I am very happy with service Mirvac provided and support all they way upto settlement. Mirvac estate looks very beauitifull. They got new Grammer school and looking farward for new cafe and General store.
Keep up the good work - Emma and Ben.
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Hi there, thanks for your feedback! So glad to hear you're happy with your investment properties at Olivine.
It couldn't have been any easier for us, the land sales team were super professional and helpful. The team made us feel relaxed and not like just another client or sale (not pushy at all), they really have your best interests in mind and of the community we are becoming a part of. Olivine estate has been really well thought out and amenities are on another level compared to nearby estates. The whole process has been seamless, the updates provided are helpful and when settlement came (on time of course) we couldn't have been more happy with their help and support.
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Hi Erica, thank you for your review! We're so happy to hear about your experience and hope you love your new home at Olivine.
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- 4 reviews
- 1 like
We recently purchased land in Donnybrook north of Melbourne CBD and with many developments to select from Mirvac was the stand out. Firstly they are not just selling land they are developing a community and we liked that proposition. They have created an amazing town plan that reflects everyone in the community.
They have left existing native trees and are creating well designed parks and parklands. We liaised with a number of their consultants throughout the sales process. Their professionalism, warmth and welcoming nature and their abili...
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Hi Paula, thanks so much for your feedback. We hope you love your future home at Olivine.
The reviewer stated that an incentive was offered for this review
James Dong, sales consultant for Mirvac has impeccable customer service skills and knowledge therefore made our journey of buying our new home such a pleasant experience. Even when we faced road blocks from other avenues James was and still is here to help. What an asset you are to Mirvac. We are so glad we crossed paths with you. You are so knowledgeable and talented. Thank you James. We are looking forward to our new start in our new home. Thank you Mirvac for the beautiful community feel you have created at Waverly Park Mulgrave.
We are en...
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Hi there, thank you for your wonderful feedback and congratulations on your purchase at Waverley Park! We will be sure to pass on your feedback to James. Thanks, Mirvac Residential
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I bought off the plan for an apartment in The Eastbourne over two years ago. From that date until settlement and beyond, the staff at Mirvac have been courteous, prompt, always updating on progress (important to me) and well beyond my expectations in service. I commented to many about the professionalism of Mirvac staff. They go above and beyond for their customers. My apartment was ready before the estimated date. How good is that?!?!
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Thank you for this great review and for being a valued customer at The Eastbourne!
- 2 reviews
Our sales consultant was Ben Huppert. We got lucky being placed with Ben because from start to finish, Ben guided us through the process. Building a home from scratch is a long process and we were impressed with the level of knowledge that Ben has. Not only that, he would give us realistic tips along the way which helped in our decision making and always presents himself professionally. Ben is truly an asset to the Mirvac team.
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Thank you Sherry for this review and congratulations on your purchase!
Bianca Huppert from the settlement team was most helpful and responsive when I request for documents in relation to my property in Hacrest Wantirna South. The turnaround time was excellent and complete, I have good reason for choosing Mirvac’s houses and have no hesitation of recommending Mirvac’s houses to my friends and family!
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Thank you for your wonderful review!
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Mirac sales Consultant Ben was an excellent communicator. He always handled our problems efficiently and was very helpful during the progress of the build. The house was built in very good quality and we are very happy with the workmanship of our home.
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Hi Connie, thanks for your feedback. We're happy to hear you love your new home!
- 8 reviews
I build my house in Aintree (woodlea) and I'm 100% satisfied with my home and site supervisor ( Anthony Zahra),sometimes I emailed him midnight and he replied me straight away. He build my house much more than my expectations, Mirvac don't loose this type of supervisor and you must Award him. Again I thanked Mirvac and specially my site supervisor (Anthony Zahra). Love my new house.
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Hi Ash, thanks for your feedback. We're so glad you're loving your new home!
Mirvac sales consultant Ben was a professional from start to finish and a pleasure to deal with. Mirvac allowed me to customize my home to my needs where no other builder would. Any issues that arose were addressed and resolved immediately.
Anthony is what every building supervisor should be, pro active to his customer requests, had attention to detail to provide a quality product and provided regular updates.
Ben and Anthony are a credit to the Mirvac Team 10/10!!!
- Build StagePost-Construction
Hi Amanda,
Thank you for your great review. We've passed on your feedback to Ben and Anthony. We are very pleased that you are so happy with the service you received. We hope you love your new home....
Read more Kind regards, Mirvac ResidentialQuestions & Answers
Is this email address still valid for me to reach out to Mirvac?
I still have not receive any reply or response from Mirvac for my email on 8 July. Then I followed up with another email on 28 June 2021 ... also no reply.
My last communication with your Customer Relationship & Settlement Executive was on 2 June 2021
Since I moved in to Mirvac built homes in Waverley Park in May 2020, and I still have the following pending rectification items to be rectified by Mirvac.
1. outside mortar missing from the two front windows
2. tighten up the towel rail holder
3. replace inside garage door handle
4. repaint inside of the garage / hall door:
5. paint to bottom of the outside gate RHS
6. touch up render and paint to upstairs balcony step.
7. seal 2 mitre corners to the balcony handrail
8. issue with kitchen sink - replacement/compensation
This is my 2nd purchase from Mirvac; first one was in Harcrest. This is beginning to be a regretful purchase for a repeated customer of Mirvac.
As I believe Mirvac is quietly leaving this long time in development estate of Waverley Park, it is a shame how you are treating your customers.
Hi Andrew,
We're sorry to hear that you're experiencing issues....
Read more I have confirmed with the customer team and they will be in touch no later than this afternoon. Thanks, MirvacHas anybody purchased off the plan package over at Waverley Park, Mulgrave in the last 12 months and how has the experience been. Were any building issues rectified delays in home being built etc.
hi,
has anyone bought a townhouse in a Mirvac built residential development?
I wanted to know what is the build quality and if you are satisfied with the after sales service should an issue arise?
I am looking to purchase an off the plan in Altona North in a new Mirvac Development and would like some feedback.
thank you kindly.
We purchased off the plan through Mirvac in early February and moved in Mid June.
We love our home! The quality is beautiful!
Some issues may arise but Mirvac is more than happy to fix things that ne...
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Hi F Zaman,
Thank you for your thoughtful feedback. We are so glad that your buying and settlement experience at Olivine was a positive one. We look forward to welcoming you to the Olivine community....
Read more Kind regards, Mirvac