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Comprehensive Plan, Essential Plan, Domestic Plan, etc...38 questions from our users
Graeme Lasked
I am travelling to Everest Base camp in Nepal - trekking above 5,000 metres. Does NAB complementary insurance (I am eligible) have any altitude limitation?
1 answer
I would suggest to all readers to read the policy information booklet for this insurance. Just put aside a good half hour and read everything carefully to make sure you are covered. If you are still not sure just give them a call. You can find it at this link here: https://www.nab.com.au/content/dam/nabrwd/documents/policy/insurance/nab-card-insurance-policy-information.pdf
John F.asked
Dose nab credit card insurance cover domestic travel
No answers
MargAPasked
If someone who has eligibility for QBE Travel Insurance through NAB has high blood pressure, treated with medication, then has a stroke in the period away overseas, which requires medical treatment, hospital and assistance home, are they covered?
No answers
Deborahasked
Would like to confirm part of our overseas trip is s cruise. Are we insured for accidents and evacuation from ship to medical help if required we are using Nab platinum credit card
No answers
Marie Anne G.asked
Is skiing covered on my NAB Platinum Credit Card
No answers
David Greenbergasked
will it cover a 77 year old
No answers
Beeceeasked
I have paid for my trip to New Zealand on my Nab visa credit card. I had 4 stents inserted into my heart 15 January 2018 & 2 on 3 December 2022 how will this affect my insurance
1 answer
I had surgery before my trip and it just meant I couldn't claim for anything to do with that condition. I was covered for anything else. I would ring them just to clarify. My claim for emergency dental work went through okay. :)
Wallyasked
I have recently made an eligible purchase on my Platinum Credit Card and understand that I am now entitled to complimentary travel insurance.
The tour company(World Expeditions) now require a letter of eligibility stating policy number, NAB Card Insurance reference number and eligibility criteria.
How do I obtain this letter?
No answers
Cathyasked
Does this insurance cover medical bills on overseas cruise ship? Is there an excess? Regards, Cathy
No answers
Denise Kasked
Will my NAB visa platinum credit card cover myself and family when i book an international cruise with it ?
1 answer
Short answer is YES,but I would still verify terms and conditions with my Bank branch.
Glenda M.asked
Do you get any documentation with this product? How do we know if we are covered?
1 answer
Yes Glenda
As soon n as you have paid for your trip with your card, contact them and they will activate your policy and send details in an email.
roslyn hogarthasked
we are flying from brisbane to sydney @ by train to perth then flying back to brisbane paying by nab platinum credit card. if one of us is ill @we have to cancell our trip are our trip expences covered?
1 answer
Hi Roslyn
I have activated both domestic and International NAB insurance in the past. Have you already booked your trip? You can activate the policy by ringing NAB. They will give you a policy number and send a Policy attachment which covers everything In detail. You could ask them on the phone. I think it is covered but best to ask.
Cliff M.asked
As Visa NAB card holders are we entitled to travel insurance whilst travelling by Cruise Ship and trip from Brisbane to New Zealand and return.? If so is there any cost? Cliff Matfin em: [email address removed]
2 answers
Yes you should be fully covered however if your cruise did not leave Australian waters, even though you were in the International Ports of Sydney,Melbourne,Adelaide etc NAB and QBE refuse to acknowledge that these ports are covered by their ambiguous definitions(they are NOT international ports according to them!)
Remember that in disputes you are dealing with TWO hostile entities QBE and NAB!
Marie Basked
Do I need to get a policy document and do I need to inform NAB of any existing medical conditions?
1 answer
I would suggest ringing NAB about getting them to send you information about what is covered. I was not covered for a pre-existing condition. You are automatically covered if you paid for your flights and accommodation prior to commencing your trip and used an eligible NAB card. I had the platinum card and had to spend $500.
Marie Basked
Do I need to get a policy from NAB now that I have paid the required amount for my trip ? Do I need to tell NAB of any pre existing medical conditions ?
No answers
Margaretasked
What do I have to do to be covered by the NAB insurance for international travel?
1 answer
Margaret you need to have one of their eligible credit cards. I have a Platinum Visa. NAB can tell you if you are eligible. I wish I had used mine earlier. I just claimed and they accepted my claim.
Ericasked
I am the holder of a nab platinum credit card. My wife is an additional card holder. Is she covered for travel insurance with this card
No answers
Maree Easked
I used my NAB visa debit card to book a flight from Sri Lanka to Vietnam with Air Asia. We can no longer take this trip and Air Asia are refusing to refund. Can I get a refund through NAB?
No answers
Vsaksasked
Does NAB travel insurance cover off piste snow skiing ?
No answers
Catherine Schembriasked
Ph numbers for nab visa insurance?
No answers
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