Narellan Pools Questions & Answers (page 2 of 3)
46 questions from our users
I need help managing our new pool. The hand over was limited and has left me at a loss as to how to respond to an algal bloom. I have done everything possible from cleaning the filters, ensuring the chemistry is correct and vacuuming ( not sure if connected correctly as no instructions as to how to operate if have self cleaner. I put the connection plate in the skimmer basket side). Please give me advice or steer me to appropriate online resources.
Hi Ralph, Thanks for reaching out. Have you taken your water to your local pool shop to diagnose the Algae Bloom issue? Or have you gotten back in contact with your Local Pool Builder to ensure you ...
Read morehave the correct practices when cleaning your pool.
I have sorted it out but really need guidance on using the chlorinator, automatic cleaner, when to clean the filters etc.
Hi Ralph, There is alot to cover off in the handover appointment, I understand it can be quiet overwhelming. I suggest getting back in contact with who conducted your Handover and request a refresher...
Read more, or reach out to your Pool Shop and book an appointment for them to run through the basics with you.
Hi, has anyone had an experience with Narellan on the North Coast of NSW? Keen to hear what the experience was like. Thanks in advance.
Have bought a house with a Narralen pool azure colour and it’s faded above water line .Pool is nine years oldWhat can we do to make it look new again . Have tried Fibre glass cleaner not successful thanks Chris Olsen
Looking at buying / installing a pool with Narellan Pools North Brisbane, I would like to hear feedback from previous buyers before making a decision to go ahead please?
Built with them recently couldn’t fault them delivered on every promise. End result was above expectations.
Does anyone know about Narellan South Brisbane, would like to hear feedback from you before make decision to build the pool. Many thanks
Hi Catherine. Not sure if Gold Coast and South Brisbane are the same. I liked the rep who came out to see us and they had good incentives for contracting with them. Gold Coast office staff were helpfu...
Read morel. I was not impressed with the way Narellan runs their franchises. National call centre, gatekeepers, first phone contact doesn't know much about the business (couldn't even tell me if they had a showroom, they do). I was comfortable with the franchise but worried if I had a problem the overarching company would be hard to contact and difficult to resolve issues so we plan to choose a different pool company.Hi Catherine. I am the Client Care Manager at Narellan Pools Head Office, Sydney. I would just like to advise that I am available to all clients who need my assistance with any issues regarding their ...
Read moreLocal Pool Builder both before and after the install. We do have a call centre that directs call from the 1800 number but once you make contact with me, you will have my direct line and email for future. FYI, Brisbane South and Gold Coast are two separate pool builders. Brisbane South is Craig and Lisa Wells, a lovely couple with an excellent reputation. If I can assist you in anyway please do not hesitate to contact me on 02 9684 8014. Thankyou
Narellan pools I am interested to know if the warranty's transfer over to new owners once property sold?
Hello Renae. In answer to your question no they do not. The contract is an agreement between the original buyer and Narellan Pools.
How do I drain a pool?
Hi Tam,
Draining any pool is a specialist job. It requires care and attention to ensure the pool is not damaged while draining and while no water is in the pool. ...
Read moreWe recommend contacting your local pool builder or your local shop, who specialises in this type of work, to assist you in ensuring that the pool isn't damaged when drained. For details of your local pool builder, please refer to our website or call us on 1300 676 657.
The pool light is not working. Pool is only 18mths old. Still under warranty. Who do we contact to have it fixed? Postcode 4561
Hello Carm and thanks for asking the question. You should always contact your local pool builder in the first instance of a problem. Only they will know what brand lights you have and what the warrant...
Read morey is/was. From there they can contact the company directly on your behalf to have the light serviced or they may fix themselves. If you do not have your local pool builders contact details please call me at Head Office on 02 9684 8014. Thankyou
Hi there we have a fibreglass pool and r wondering if it can be resurfaced?
Yes it is fibreglass
No cant be resurfaced and don’t know what can be done to it as narellan have never sent someone to advise me on what it is or help with answers.
Thanks for asking
Hello. Narellan Pools Head Office would gladly welcome an email with more details [email protected]. We are closed for Christmas however reopen on 7th January 2022 and will action your email then.
Has anyone used Narellan Pools Northern Sydney (Balgowlah)? We've received a quote from Narellan Pools; the Balgowlah business would be the local guys.
But seeing that nearly 40% of total reviews for Narellan pools on this site are "Terrible" (not for Northern Sydney area / Balgowlah specifically), and many reviews mention Narellan H/O provide little/no recourse, basic responses, or even apparent interest in sorting issues, I've very little confidence in proceeding further with Narellan.
Any feedback welcome, many thanks.
Has anyone installed a Narellan pool with the cleaning system. How do you find it works? Do you have a high leaf load?
Can anyone advise me how I can check if I received the Magnesium filter system?
Hi Angela. Please call us at Head Office 02 9684 8014 and we will help you.
I rang Narellan as asked and they were going to get back to me the same day. However, its been a week and I still haven't received that call.
Hi wanting to know if anyone has had a bad experience using the moreton bay franchise of narellan pools?
Hi there, just wondering if you found out any info on Narellan Moreton Bay. We have been talking with Les and would love to know if you signed with them and how it is going?
Hi thing of getting a Narellan pool has anyone had a bad experience
A reply would be much appreciated.
Hi Marcello. Thankyou for considering a Narellan Pool. If you ahve any questions, please feel free to call us on 1300 676 657.
My experience has been nothing but a complete nightmare. Had a pool and spa installed, spa is completely unusable and have issues with pool installation. Head office informed but just washed their h...
Read moreands off it. Now taking legal action against them to get issues fixed. Wish I had never heard of narellan pools. Would not recommend them to anyone. Just go on their reviews and you will notice that all negative reviews have a please private message head office. Have to question why?
Has anyone had issues with Newcastle narellan pools?
We went through the Laverton site when it was there. Just do your research as the product is only as good as the installer and my installer was not great. Sounds hollow under the shell in some places,...
Read more and the waterline is not level. As for the fibreglass, looks constantly dirt and cloudy now after 10 years.
Hi Suzi, we are currently having so many issues with Narellan Newcastle and would not recommend at all. We signed our Contract back at the start of July 2017 and it still isn't finished although we w...
Read moreere told it would all be done by the end of October 2017. The works didn't even start till November 2017. Even though we can use the pool the concreting hasn't been done so the pool is surrounded by dirt! So imagine what it is like when the wind picks up!! Their organisational and communications is pathetic. Do yourself a favour and go through someone else!
Hi was wondering if anyone has had any experience with dealing with Narella and pools in Adelaide? Any info would be appreciated.
Stay the hell away..if you want a cracked pool, extremely poor after service..if you dont want to end up in court ..just stay away from narellan Adelaide..
Stay the hell away unless you want to end up with poor service and having to take legal action against them. Narellan promise a pool of your dreams more like nightmare. RUN AND DON'T LOOK BACK
Stay the hell away unless you want to end up with poor service and having to take legal action against them. Narellan promise a pool of your dreams more like nightmare. RUN AND DON'T LOOK BACK
Hi. Has anyone had experience with narellan pools in wollongong/shellharbour area?
Any info would be greatly appreciated.
Thanks
Sherif
Edit
Run and don’t look back....
...
Oh no! What area did you build. We're based in Shell cove.
Did you get what you paid for?
Thanks
I got what I wanted, but it cost me 15K more than I was quoted.
4 months on, I am yet to have my pool certified.
I am now liaising with council myself and chasing down documents myself, the price I paid was inclusive of certification.
has anyone recently had a Narellan pool installed on the central coast?
Sherif
Edit
Run and don’t look back....
...
Hi has anyone used Narellan pools in the Inner West of Sydney? We're in Haberfield. Already having a terrible time with them, delays in response to any simple question....wouldn't confirm a crane cost for more than a month, just delaying and wasting time, despite us saying we want a pool in by November. Worried this will be how they do the work as well. Not keen on the sales guy, and feel very doubtful on their ethics...seems more concerned in the sale and not the specifics, knowing we want to know as much about the cost we're in for. Seem to use subcontractors that they know from way out west when its not cost effective as well.....any help will be useful, have a not great feeling about them. But the other companies don't have the pool shape we want. URGH!!!
Hi...we have Narellan doing our pool right now! We fell in love with one in the Atlantis rang. I cannot speak too highly of Rob and his team, we are waiting at the moment for the concreters, the pool ...
Read morewas in and we were swimming in 3 days. I can guarantee if they assure you your pool will be in by November finished it will! All pool companies use contractors for certain stages so don't worry love. King regards Anne
Hi Sydney- Very sorry to hear about your issues with Narellan P. We are near you in location an are considering having them do our pool. We do have some bad signs at this early stage and would like to talk to you. What is the best way to contact you?
Run and don’t look back....
If anything goes wrong with your builder, the international brand has nothing to do with your builder. You might as well go with a private builder and pay half the price. ...
Read more My builder would take Monday to Friday off to do other jobs and do my pool on a Saturday and Sunday. Needless to say, it took 4 months to build the pool. In the middle is that time, he forget to get the certifier to come in, so now I have an unauthorized construction in my back yard. Been chasing for 2 months now to get it certified.Get an answer from our members and Narellan Pools representatives
Other Pool & Spa Shops
Extra Information
Contact info for Narellan Pools
Other Pool & Spa Shops
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.