Nick Scali Furniture Delivery Service (page 4 of 10)

After waited for more than 4 months, we finally confirmed a delivery for our couch between 11 am to 3 pm on 13 May. However after 3pm nobody turned up, no phone call from driver or Nick Scali. After many phone calls to Nick Scali call centre, still no idea where the driver was. At nearly 6pm, delivery truck arrived. Total 3 delivery workers. Instead of off loading the furniture, one of the delivery guys spent more than 15 mins to tell us they could not found a parking so they couldn't do the delivery, then asked us to reschedule or delivery the...

Will never buy from you again. Terrible service! Thousands of dollars spent on a lounge you would think they would be more professional and treat their customers better. 6 months gone no sign of delivery. Then scheduled delivery on the long weekend when we are not home. Asked to change the delivery date now they postponing for another month The guy behind the ph is like - sorry I can't do anything - as if it is my problem that I choose to buy it from Nickscali, now I should suffer.

We were quoted 14-20 weeks delivery but actually turned out to be 27 weeks. After that, the delivery arrangements were appalling. The text message was phrased so badly that the fact that you had to respond within 12 hours appeared at the start of the message, so was easily lost in the message. We received the message to respond by 12noon at 11.50am. If one was in a job which didn't allow phones, this would be seriously restricting. Service seems aimed at their convenience rather than the customers. Took us several phone calls and a visit to the store to schedule the delivery date to the one we'd originally confirmed by phone.

I ordered 3 lounges in Nov 2021 from nick scali bankstown with promised delivery of Dec 2021. It is 10 May 2022 today and i am still waiting for the delivery. Store people don't care about customer after sale and never follow up, don't even give you courtesy call to tell you about delay. When you try to cancel your oder than they would show you contract that you signed while buying the product... such shameless people...

These people are really pathetic.

Frank was very helpful and efficient. He was here at the time he said he would be a fixed the lounge

Tom and partner delivered my couch, very quick, efficient and friendly. Very happy with the delivery service and everything explained.

This company is absolute rubbish.
I purchased a lounge from them in October 2021. The salesman at the time clearly lied to get a sale and told me delivery would be approx 4-6 weeks for this particular lounge.
Well, it’s almost May 2022 and I’m still waiting. I received no updates or correspondence.
I’ve paid for the lounge in full.
I received a text message saying delivery had been booked for 28th April and was given an estimated timeframe on that day by the delivery company.
I made contact with the delivery driver asking for a better timefram...

I've been waiting over a month now for a coffee table I ordered and also paid for in full.
They messaged me to confirm a delivery date, stating I have 12 hours to reply. After 2 hours, I get another message saying my delivery has been cancelled, due to no response. I called them to explain I was at work and therefore could not reply. Their customer service team was very rude and not helpful at all. Now I have to wait another week for delivery, as their trucks are completely full (stated by Nick Scali customer service team member and manager). H...

Ordered two lounges from Nick Scali - Kotara (Order number MN66461) in October 2021. Was advised of a 16-20 week wait that we agreed to. We are now in the 8th month and the delivery date continually gets pushed back. We don't get any communication when the arrival date is moved. Lounges are 4 months overdue and communication when they will be delivered. Terrible company to deal with, both with lack of communication and not delivering on the lounges we have ordered. Not only are they holding our deposit, but not delivered on the item in a timely...

We have two couches delivered after waiting over 8 months for one couch. Both were delivered on the same day and the company charged $85.00 deliver twice.
I asked the delivery man to help move the old 2.5 seater - he said he could but would need to pay him extra. After waiting so long, and paying $170.00 for a deliver you would have thought they would have helped.
Dont buy from company - the service is appalling.

Delivery forgot the care kit I paid for, they forgot to call first(I was told it would be delivered that day and that’s all) and then left huge boxes on the front lawn. This policy of leaving the rubbish for us is terrible it will fill my bins for weeks and they didn’t even dismantle them. They also wouldn’t leave without the delivery fee despite there being a note saying it was free. From start to finish your service has been a disgrace

I ordered a reclining lounge with battery packs over 8 months in advance. After multiple post-poned delivery dates spanning over 3 months, the lounges got delivered. The battery pack themselves were not delivered at the same time, I had to wait an additional month for these. Once the delivery date and time was confirmed the delivery driver did not arrive at the specified time but at 7:00 pm at which time I was not home. I chased up the driver on multiple occasions but was completely ignored. I had to then call Nick Scali themselves who did not ...

ok, i understand waiting for 4 months for the couch, which i knew about. and the couch looks fine so far. but delivering and leaving my garage full of rubbish of cardboard boxes and soft plastic? that i didnt sign up for. this will fill up my recycling bin for months on end.

Deceiving salesman from Nick Scali that promised they can hold goods for a longer time, but they denied it when the goods are available to deliver. I purchased a lounge and dinning table, the delivery service team contacted me with very bad attitude to demand the delivery of the dinning table, but at that time the order status was not even in manufacturing from their tracking system. I made a complaint, and the store manager contacted me with denying what their team had said to trick the customer made the purchase, their solution was to discuss...

Will never step foot in this joint ever again. I’ve seen corner shops run better than these clowns. Purchased a lounge set in October 2021 for my new place and was told worst case will have them beginning March 2022. I bought them based on this, however this is where the lies started. Fast forward April 2022, and my family are still sitting on air. For the last 3 months i was fed lie after lie by workers who don’t know what day it is. Was told this morning, the 8th April, that they were arriving in the warehouse today, however after calling the...

Purchased a lounge setting in September last year. Bob the salesman was very helpful and explained that there would be a 12 week wait time for delivery. Due to Covid I understood supply issues and decided we could wait 12 weeks.

Last week I called Nick Scali and asked for an update as it is now 7 months since we ordered and still no lounge. The lady on the phone was having issues and was going to escalate my problem and call me back. I’m still waiting for that phone call too.

Stay away from Nick Scali and maybe try Coco Republic

To start on a positive, the furniture itself is great and I do like the lounge and dinning set I have, but lets face it, all designer furniture is great. What we pay for is also the service and that has been extremely poor.

For delivery, we were told the lounge set and dinning set would be sent separately and would cost $100 and $150 respectively or we could delay one and have them sent together for one delivery fee. What wasn't mentioned is that it would just be a COMBINED cost of $250. So we waited an extra 4 months for combined delivery for...

Went into the showroom and bought a dining table and chairs in January. Was told the stock was on the ship and could be delivered 18 February. Received a generic text message - delivery delayed to 18/3; a few weeks later another text - delivery delayed until 26/4; and again 3/5 and again 9/5 and again 18/5. Why are you selling stock you clearly do not have or if you are why are you lying about delivery times. It’s totally unacceptable for the amount of money we have paid. Further to that, the BPAY biller code was inactive when I went to pay mor...

No communication from company on delivery. On the day it was due to be delivered, we were told the LATEST it would arrive was 4pm.
We received no contact to tell us it was late.
In the end, they finished the delivery at 7pm at night, way after hours.

I had my lounges delivered today, and I can honestly say it was the worst customer service ever. Three men, no one said hello, one walked in to use the toilet then walked straight out without a thanks
It was raining quite heavily and not one of them removed their shoes, just walked straight in over my light grey carpet.
To top it off the packaging 3 very large boxes, were left in the middle of the driveway, one was on its side with the packaging tipped out. I paid the $85 delivery fee which was taken very swiftly from me and off he went straight out the door, absolutely terrible customer service

Purchased 3 pieces of furniture to go in a room renovation. One before Christmas and 2 early January. Two pieces came at separate times, one in February, one in March. Yep, you guessed it.....still waiting for one more piece. Asked if they could waver delivery fee as a 2 to 4 week delivery promise has now turned to over 4 months. NO. Ask if I could get a refund YES BUT with a 30% cancellation fee. Not happy Jan :(

The new lounge is lovely, and delivery was as scheduled but we are left with masses of packaging.
I've now read on the Nick Scali website: we urge all our customers to dispose of the materials used to protect their purchases while in transit, in a careful manner and with due consideration for our planet.
Who are you kidding Nick Scali! The polystyrene is not recyclable through domestic bins, neither is the huge quantities of soft plastic. There is so much cardboard it will fill the bin for weeks. You are much better placed to recycle large...

Ordered more than $10000 worth of furniture on 3rd Feb, everything were in stock apart from a custom made sofa set.
Delivery was on 4/03 but they missed out one coffee table, the driver said he will report that which he didn’t, I had to call up the customer service several time and had been asked for taking photos of the item I didn’t receive?!
Anyway I finally got the coffee table on the 22/03, the driver came in and installed it but it’s super wobbly I wasn’t happy with that but the guy said he followed all the instructions, nothing they can ...

Good product. We are satisfied but the delivery took long time more than 4 months. The initial excitement is almost gone by the time we received the furniture.

Simon at gepps cross was great at helping us pick our new lounge suite and able to help find one we love and that will fit our space. Very friendly and helpful.