Nick Scali Furniture NSW, Castle Hill

Frank was excellent. He listened and did everything I asked. I would recommend Frank highly. Thanks so much Frank I really appreciate what you did to make me happy about purchasing my table from Nick Scali.

Easy to deal with, he looked after very well. Fixed the issue. Would give him 5 star out of 5. Expert in what he does. Recommend as expert technician overall.

I have never dealt with such an unprofessional business. No communication, no integrity and a complete lack of respect for customers. They will not deliver on any promise they make!!!!

Both times Arthur came to the house he was punctual, polite, professional and efficient. He found a solution and acted swiftly. Lounge looks great because Arthur did a fantastic job.

The staff who assisted in selling the food were helpful. Trying to actually collect the product was entirely different.
Logistics of collecting goods was impossible, 2 week lead time simply because you’d like to collect the good yourself. Staff unhelpful to the point that they overtly stated no assistance would be provided from warehouse staff when collecting goods. Disappointing.

Frank fixed the furniture blemish at my home very efficiently. He was very professional and took extreme care in his work. He fixed the blemishes in no time and very well.

The product is beautiful and very comfortable.we had some issues with the item to which they sent Frank Martelli to have a look, who fixed the problem in a jiffy.Thank u NickScali for your products and services, as promised.

Dom Michael and Chris did a wonderful job delivering our lounge, a lot of care with handling the furniture whilst getting it off the truck and into the house we were very happy with their service and would definitely use their service again!

Love every bit of nick scali and its simple style, loved their supper team and how quick they respond to call . Love to have more of nick scali in home

Repair Technician Frank Martello was on time, polite, and carried out the repair professionally and promptly. Very satisfied with the process, from reporting the defect to rectification of the table

I ordered my sofa from nicks scali castle hill 8 weeks ago, thus far i have been advised three different delivery dates.Everytime i call the store i am told a different date of delivery. I will never shop at that store. very poor service

Grace spend her after work hours to visit my house and give me a good suggestion of dining table and chairs. She also make sure items arrived before my guest visit. Her profession, reliable are impressive.

The service technician (Frank) corrected several imperfections in the furniture. He called prior attending which was appreciated, Very friendly and courteous. Thanks for the prompt attention and very happy with the service.

Today we went to the Castle Hill store with all intentions of purchasing a lounge. We walked in and 3 sales people just stared at us. We found the couch we were looking at and my husband signalling to the sales rep to come over to us as we had questions. He looked at us, nodded his head finished fluffing cushions and turned and walked away to the back of the store. We waited a bit longer and no one came near us so we walked out. We have now gone to a competitor who was more than happy to help us. I will not recommend you to anyone.

I very happy with the service today - Frank came to fix my couch which had a slight problem. Frank was polite, efficient and did an incredible job on my couch. Thank you very much

Very satisfied with the support and help of Monica our sales consultant who patiently spent time with us to select what we wanted and what was suitable for our newly furnished holiday accommodation.

Saiid and Nassrin

Nice design & shape, but firmness of cushion areas may be an ongoing problem, especially given that only 2 people are regular users. Artur Telega reinforced cushions with foam inserts, but we have concerns that one cushion remains soft with a slight depression and may require further repadding quite soon. Artur was courteous, helpful and efficient.

I had a problem with the transformer in my recliner chairs. Only used once and it stopped working. When I went to the store they recorded a service enquiry. They also told me some trouble shooting things to check ready for the call from service. Service called when advised however I kept forgetting to check the troubleshooting things and was not at home. They called Me 5times over the next 3 weeks. Finally I had the answers they needed and replaced the transformer within the week. First time ever to have service chase me

Frank undertook replacement of lounge frame which was undertaken in a efficient manner. I was completely satisfied with the excellent service. Notice was given and arrived in a timely way. Thalyou