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Reviewer Photos & Videos
Frank Martelli- Good customer service
Frank Martelli provided excellent customer service at our house today.He kept us updated on his arrival and he arrived on time . He was very competent and thorough and also conscious of our health and well being given the circumstances we are in at the moment.
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Attention Frank Martelli
Just want to give a compliment to Frank. He was very helpful! Just want to thank him fo coming out especially during this time. Thank you Frank. Really appreciate your services and help.
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AndrewSydney, NSW
Arthur -excellent professional customer service
Arthur was excellent, kept us informed of his arrival time, was friendly, courteous and professional. Identified the issue and sourced additional items to resolve our issue . Wonderful customer service from Arthur and Nick Scali
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CarlyPCentral West, NSW
- Furniture Repair Service
- Verified customer
Admitted faulty but failed to deliver reasonable outcome.
I purchased over 5K worth of firm. Less than twelve months later the Omer Lamp Table @ $490 is faulty by their admission. Unsatisfied with outcome and manager will not discuss.
3 comments
Sent via email to your attention Hayden. Service Request number was MR21974S_1
Customer S.Nick Scali
Hi Carly,
Thank you for this!... Read more
I can see that our service team have contacted you regarding the issue you're experiencing and as such, have discussed this with you accordingly. At this stage, a service call has been re-opened for you in which your concern will be reviewed by our assessment team. Once they've conducted their review, they'll be in touch to discuss their findings with you. Should you have any other queries or concerns going forward, please don't hesitate to contact me. Sincerely, Hayden Nick Scali Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Frank Martelli
Frank came to my place and fixed the switch on my recliner sofa. Job well done. Very happy with Frank’s service. He’s friendly and highly recommended. Thank you for the service.
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DianaSydney, NSW
Fantastic repair service
Frank provided exceptional service. He called before he arrived to check the arrival time was ok. I had 2 items I needed assistance with, scratches on the black metal edge of my table and some marks on the marble.
The scratch turned out to be glue which was a relieve!! Frank did an excellent job in polishing out the marks in the marble. Nothing was too much trouble, very professional.
Many thanks :-)
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VicSydney, NSW
Great service
George attended our home to inspect our squeaky lounge. Adjusted some minor issues that may have missed when delivered which seems to have resolved the problem without fuss. Great communication & service
Thank you
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Muzaffer atar was absolutely outstanding took his time and made sure it was perfection !
Muuzafder fixed the legs of my couch re painted it all quality job well done did an amazing job can’t thank him enough took his time making sure everything was perfect, and got me to check everything to see if I was always happy amazing work !
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George's service.
George was amazing. He went out of his way to make sure our lounge recliners were working as they should. He arrived on time and communicated exactly when he would get here.
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quirkybirdPerth, WA
- 6 reviews
Do not let the shopping experience itself lull you into a false sense of security.
published 3 days ago
Firstly I would agree the staff in the shop itself are wonderful & the products look great. However your purchasing experience is just a small part of the journey with your furniture & I would ask you to be very very mindful about the short and longterm customer service you will receive outside of the purchasing experience. Consider this a well intentioned warning about your potential purchases from Nick Scali. Purchased this table six months ago & as there are only two of us we have yet to use it as a real dining table as ...Read more
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AnitaHunter Region, NSW
Professional service
Our nick scali service consultant provided a Professional and friendly service. The Fault was rectified in good time and the technician had Good communication. Great product overall we are very happy
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AnneSydney, NSW
- 3 reviews
Very efficient
George sent me a text to say what time he would arrive, and he arrived on time. I found George to be very pleasant and efficient. He repaired my lounge without any problems.
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K.Mead
- 2 reviews
Fast and Efficiently
George rang me to confirm appt time before he arrived. Great idea. He was professional and answered my questions while in my home. Very satisfied with his service. Thank you
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VickyVictoria
Muzaffer atar was fantastic, he was very polite clean and got the job done he even cleaned my couch, very happy!!
Hi arrived with the correct parts and was very professional and knowledgeable he found things that the previous technician didn’t even see he was very clean polite and even cleaned my couch !
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Muzaffer atar was punctual and did a great job!
He called me before arriving to confirm visit.
Arrived clean, tidy and work a warm friendly smile.
Arrived with correct parts.
Repaired quickly and neatly.
Cleaned couch too!
Very friendly and understood the problem immediately.
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Rule1987Hunter Region, NSW
Five star for Frank
Frank did a great job. He is knowledgeable and very professional. Lounge now looks perfect and can not even tell it was repaired. Very much appreciate your assistance Frank, thank you
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TerryGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service
Initial request for service was disappointing as a battery replacement was required but the wrong battery was brought resulting in a delay of the matter being resolved.However all was sorted out by technician Muzaffer who not only replaced the battery and installed a new switch. He also explained what he was doing and how to charge the batteries and cleaned the couch with leather cleaned when he had finished the replacements.
He was very competent and was courteous.Well done Muzaffer
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mshelleyGreater Melbourne (Outer), VIC
- 2 reviews
Wonky Leg - Fixed
How lovely it was to have such a polite and positive service technician turn up. Thanks Muzaffer for fixing our lounge today and giving us some great advice. Great Service.
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Service repair
Had a slight mark on the front of our recently purchased television unit. Wasnt a issue whrn I called to report this. Frank Martelli was excellent and repaired it. Looks great. Prompt, friendly professional service.
Thank you
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Good Guy, muzaffer star
He is very good Guy. He fixed up my coach. And Clean with lint mover. Thank you very much. I was given some advise from him. He did fantastic Service. Great.
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Questions & Answers
Anna irwinasked
Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance
1 answer
Customer S.Nick Scali
Hi Anna,
Thank you for reaching out!
Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.
Should you have any other queries going forward, please don't hesitate to contact me via [email protected]
Sincerely,
Hayden
Nick Scali Customer Care
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Customer S.Nick Scali
Hi CarlyP,
I'm sorry to hear of your concern. ... Read more
I'd like to notify my Service Manager of your feedback for their consideration and to see if there is anything else we can do for you. For me to do this, can you please let me know your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via [email protected] I hope to hear from you. Sincerely, Hayden Nick Scali Customer Care