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Reviews

4.7

127 reviews
5
(113)
4
(4)
3
(1)
2
(1)
1
(8)
  • Product Quality
    4.2 (80)
  • Return Claim MadeYes (15) · No (72)
  • Warranty Claim MadeYes (50) · No (38)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Customer Service
    1.0 (1)
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Frank Martelli- Good customer service

published

Frank Martelli provided excellent customer service at our house today.He kept us updated on his arrival and he arrived on time . He was very competent and thorough and also conscious of our health and well being given the circumstances we are in at the moment.



Attention Frank Martelli

published

Just want to give a compliment to Frank. He was very helpful! Just want to thank him fo coming out especially during this time. Thank you Frank. Really appreciate your services and help.

Andrew

AndrewSydney, NSW

Arthur -excellent professional customer service

published

Arthur was excellent, kept us informed of his arrival time, was friendly, courteous and professional. Identified the issue and sourced additional items to resolve our issue . Wonderful customer service from Arthur and Nick Scali



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CarlyP

CarlyPCentral West, NSW

Admitted faulty but failed to deliver reasonable outcome.

published

I purchased over 5K worth of firm. Less than twelve months later the Omer Lamp Table @ $490 is faulty by their admission. Unsatisfied with outcome and manager will not discuss.

3 comments
Nick Scali
Customer S.Nick Scali
CarlyP
CarlyP

Sent via email to your attention Hayden. Service Request number was MR21974S_1

Nick Scali
Customer S.Nick Scali

Frank Martelli

published

Frank came to my place and fixed the switch on my recliner sofa. Job well done. Very happy with Frank’s service. He’s friendly and highly recommended. Thank you for the service.

Diana

DianaSydney, NSW

Fantastic repair service

published

Frank provided exceptional service. He called before he arrived to check the arrival time was ok. I had 2 items I needed assistance with, scratches on the black metal edge of my table and some marks on the marble.

The scratch turned out to be glue which was a relieve!! Frank did an excellent job in polishing out the marks in the marble. Nothing was too much trouble, very professional.

Many thanks :-)

Vic

VicSydney, NSW

Great service

published

George attended our home to inspect our squeaky lounge. Adjusted some minor issues that may have missed when delivered which seems to have resolved the problem without fuss. Great communication & service
Thank you

Muzaffer atar was absolutely outstanding took his time and made sure it was perfection !

published

Muuzafder fixed the legs of my couch re painted it all quality job well done did an amazing job can’t thank him enough took his time making sure everything was perfect, and got me to check everything to see if I was always happy amazing work !

George's service.

published

George was amazing. He went out of his way to make sure our lounge recliners were working as they should. He arrived on time and communicated exactly when he would get here.

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quirkybird

quirkybirdPerth, WA

  • 6 reviews

Do not let the shopping experience itself lull you into a false sense of security.

published
Anita

AnitaHunter Region, NSW

Professional service

published

Our nick scali service consultant provided a Professional and friendly service. The Fault was rectified in good time and the technician had Good communication. Great product overall we are very happy

Anne

AnneSydney, NSW

  • 3 reviews

Very efficient

published

George sent me a text to say what time he would arrive, and he arrived on time. I found George to be very pleasant and efficient. He repaired my lounge without any problems.

K.Mead

K.Mead

  • 2 reviews

Fast and Efficiently

published

George rang me to confirm appt time before he arrived. Great idea. He was professional and answered my questions while in my home. Very satisfied with his service. Thank you

Vicky

VickyVictoria

Muzaffer atar was fantastic, he was very polite clean and got the job done he even cleaned my couch, very happy!!

published

Hi arrived with the correct parts and was very professional and knowledgeable he found things that the previous technician didn’t even see he was very clean polite and even cleaned my couch !

Muzaffer atar was punctual and did a great job!

published

He called me before arriving to confirm visit.
Arrived clean, tidy and work a warm friendly smile.
Arrived with correct parts.
Repaired quickly and neatly.
Cleaned couch too!
Very friendly and understood the problem immediately.

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Rule1987

Rule1987Hunter Region, NSW

Five star for Frank

published

Frank did a great job. He is knowledgeable and very professional. Lounge now looks perfect and can not even tell it was repaired. Very much appreciate your assistance Frank, thank you

Terry

TerryGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent service

published

Initial request for service was disappointing as a battery replacement was required but the wrong battery was brought resulting in a delay of the matter being resolved.However all was sorted out by technician Muzaffer who not only replaced the battery and installed a new switch. He also explained what he was doing and how to charge the batteries and cleaned the couch with leather cleaned when he had finished the replacements.

He was very competent and was courteous.Well done Muzaffer

mshelley

mshelleyGreater Melbourne (Outer), VIC

  • 2 reviews

Wonky Leg - Fixed

published

How lovely it was to have such a polite and positive service technician turn up. Thanks Muzaffer for fixing our lounge today and giving us some great advice. Great Service.

Service repair

published

Had a slight mark on the front of our recently purchased television unit. Wasnt a issue whrn I called to report this. Frank Martelli was excellent and repaired it. Looks great. Prompt, friendly professional service.
Thank you

Good Guy, muzaffer star

published

He is very good Guy. He fixed up my coach. And Clean with lint mover. Thank you very much. I was given some advise from him. He did fantastic Service. Great.

Page 5 of 7
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Questions & Answers

Anna irwin

Anna irwinasked

Furniture Repair Service

Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance

1 answer
Nick Scali
Customer S.Nick Scali

Hi Anna,

Thank you for reaching out!

Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.

Should you have any other queries going forward, please don't hesitate to contact me via [email protected]

Sincerely,

Hayden
Nick Scali Customer Care

Get an answer from our members and Nick Scali representatives

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