Read also:
aldi 25l microwave with grill and convection sunbeam 19l pizza bake & grill bench top oven cardiotech lifeback 2 for sale bauhn 4k 55 inch tv review bauhn 55 4k tv review george foreman mix & go pro blender review kogan t7 cordless 22v stick vacuum cleaner budget direct landlord insurance review
Nick Scali Furniture Repair Service (page 6 of 8)
Reviewer Photos & Videos
VicSydney, NSW
Great service
George attended our home to inspect our squeaky lounge. Adjusted some minor issues that may have missed when delivered which seems to have resolved the problem without fuss. Great communication & service
Thank you
Similar opinion? Write a review on ieatwords.com.au!
Muzaffer atar was absolutely outstanding took his time and made sure it was perfection !
Muuzafder fixed the legs of my couch re painted it all quality job well done did an amazing job can’t thank him enough took his time making sure everything was perfect, and got me to check everything to see if I was always happy amazing work !
Similar opinion? Write a review on ieatwords.com.au!
Other Furniture Shops
Pine Discount Furniture
4.8(2,431)Regal Sleep Solutions
4.8(1,112)Plush Furniture
4.8(9,558)B2C Furniture
4.8(529)George's service.
George was amazing. He went out of his way to make sure our lounge recliners were working as they should. He arrived on time and communicated exactly when he would get here.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Nick Scali Furniture Repair Service compares to other Furniture Shops
Know better, choose better.
quirkybirdPerth, WA
- 6 reviews
Do not let the shopping experience itself lull you into a false sense of security.
published 3 days ago
Firstly I would agree the staff in the shop itself are wonderful & the products look great. However your purchasing experience is just a small part of the journey with your furniture & I would ask you to be very very mindful about the short and longterm customer service you will receive outside of the purchasing experience. Consider this a well intentioned warning about your potential purchases from Nick Scali. Purchased this table six months ago & as there are only two of us we have yet to use it as a real dining table as ...Read more
Similar opinion? Write a review on ieatwords.com.au!
AnitaHunter Region, NSW
Professional service
Our nick scali service consultant provided a Professional and friendly service. The Fault was rectified in good time and the technician had Good communication. Great product overall we are very happy
Similar opinion? Write a review on ieatwords.com.au!
AnneSydney, NSW
- 3 reviews
Very efficient
George sent me a text to say what time he would arrive, and he arrived on time. I found George to be very pleasant and efficient. He repaired my lounge without any problems.
Similar opinion? Write a review on ieatwords.com.au!
K.Mead
- 2 reviews
Fast and Efficiently
George rang me to confirm appt time before he arrived. Great idea. He was professional and answered my questions while in my home. Very satisfied with his service. Thank you
Similar opinion? Write a review on ieatwords.com.au!
VickyVictoria
Muzaffer atar was fantastic, he was very polite clean and got the job done he even cleaned my couch, very happy!!
Hi arrived with the correct parts and was very professional and knowledgeable he found things that the previous technician didn’t even see he was very clean polite and even cleaned my couch !
Similar opinion? Write a review on ieatwords.com.au!
Muzaffer atar was punctual and did a great job!
He called me before arriving to confirm visit.
Arrived clean, tidy and work a warm friendly smile.
Arrived with correct parts.
Repaired quickly and neatly.
Cleaned couch too!
Very friendly and understood the problem immediately.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Nick Scali Furniture Repair Service compares to other Furniture Shops
Know better, choose better.
Rule1987Hunter Region, NSW
Five star for Frank
Frank did a great job. He is knowledgeable and very professional. Lounge now looks perfect and can not even tell it was repaired. Very much appreciate your assistance Frank, thank you
Similar opinion? Write a review on ieatwords.com.au!
TerryGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service
Initial request for service was disappointing as a battery replacement was required but the wrong battery was brought resulting in a delay of the matter being resolved.However all was sorted out by technician Muzaffer who not only replaced the battery and installed a new switch. He also explained what he was doing and how to charge the batteries and cleaned the couch with leather cleaned when he had finished the replacements.
He was very competent and was courteous.Well done Muzaffer
Similar opinion? Write a review on ieatwords.com.au!
mshelleyGreater Melbourne (Outer), VIC
- 2 reviews
Wonky Leg - Fixed
How lovely it was to have such a polite and positive service technician turn up. Thanks Muzaffer for fixing our lounge today and giving us some great advice. Great Service.
Similar opinion? Write a review on ieatwords.com.au!
Service repair
Had a slight mark on the front of our recently purchased television unit. Wasnt a issue whrn I called to report this. Frank Martelli was excellent and repaired it. Looks great. Prompt, friendly professional service.
Thank you
Similar opinion? Write a review on ieatwords.com.au!
Good Guy, muzaffer star
He is very good Guy. He fixed up my coach. And Clean with lint mover. Thank you very much. I was given some advise from him. He did fantastic Service. Great.
Similar opinion? Write a review on ieatwords.com.au!
Other Furniture Shops
Furniture Bazaar
4.6(2,374)Fantastic Furniture
4.6(12,658)Replica Furniture
4.7(241)Latex Bedding Company
4.9(117)RachaelHunter Region, NSW
Service call
Frank Marinelli was prompt friendly polite and make sure we were happy with the repair/service- could not fault him - he ensured we were fully satisfied prior to leaving happy to recommend
Similar opinion? Write a review on ieatwords.com.au!
Find out how Nick Scali Furniture Repair Service compares to other Furniture Shops
Know better, choose better.
GavNew South Wales
Inspection of possible fault in manufacture following delivery of new lounge.
Thought i could feel a spring pushing onto the leather after delivery. Lodged a call with service dept of Scali. Frank Martelli came to inspect it today. Did a superb job of showing me what the prob was and now resolved nicely. Top work job of showing me what the prob was and now resolved nicely. Thank you Frank.
Similar opinion? Write a review on ieatwords.com.au!
- Furniture Repair Service
- Verified customer
Fantastic job and friendly
Our chaise head rest needed repair just after it had been delivered and Steven came round to fix it. He did a great job and was very professional! He had it done quickly and made the whole process smooth so thank you to him!
Similar opinion? Write a review on ieatwords.com.au!
quirkybirdPerth, WA
- 6 reviews
Cooper Dining Table - Not fit for purpose - Their own interpretation no less. Buyer beware & then some.
Firstly I would agree the staff in the shop itself are wonderful & the products look great. However your purchasing experience is just a small part of the journey with your furniture & I would ask you to be very very mindful about the short and longterm customer service you will receive outside of the purchasing experience. Consider this a well intentioned warning about your potential purchases from Nick Scali. Purchased this table six months ago & as there are only two of us we have yet to use it as a real dining table as we have a long benc...Read more
h area.. We have however sealed it twice & put on by way of further protection/styling some placemats and general very light pottery ie soup bowls. The table however has marked in various areas despite the sealing, specifically done with purchased white microfibre cloths to also stop any issues on the white. The customer care team is now telling me we have not used the table as a dining table so that is the problem ie basically saying I am not allowed to use it as an focal point in my room. Excuse me if my table is now marked after sealing, as advised, allowing that to dry for two days plus, putting on protective mats, and only putting on very lightweight soup bowls with zero in them ie absolutely no heat then how do you think it would have faired with the use of heat & mild usage?? Your own website has many of the cooper products with items on them ie plant/flower & fruit bowl, candle holder etc so its a bit rich that you are saying I cannot use mine in a similar way (with protection as I have) if I so chose! Outrageous! Absolutely ridiculous to suggest I have to sit and use my dining table before they are responsible for any defects that occur? We did absolutely everything right to protect the table ie nothing has been put on there without the recommended protective measures & yet they are blaming us for the fault in the material. Unbelievable. Disgusting customer service and product! The manager at customer care had the nerve to tell me I must use the table as a dining table and not an ornament. So apparently you are not allowed to leave a few soup bowls protected by the sealing process and placemats on a table. So I can use it as a dining table with heat, movement etc and then expect a different result? Nice try but what a load of rubbish. Because what you are actually saying is If I had used it regularly as a dining table then I wouldn't have been to blame? Or do you actually just mean, it would have been more convenient & easy for you to apportion blame to anyone but you or your product! Yeah that's more like it. So go figure. A table is not to be used to look nice when not in use? Excuse me sweetie, I paid for the table and as long as I have taken all the necessary precautions to keep it protected (which we more than ensured we did) then it is not your business how I chose to use it. A dining table is not nowadays always a functional object but a visual presence in a room and can be used as such! I will not accept that feeble and insane response and neither should you! Disgraceful customer service. The company should be thoroughly ashamed of themselves and their product! Buyer beware of not just the product but the companies response to the faulty goods they seem more than happy to supply!2 comments
This is absolute rubbish. If it had been the sealer then why did not the back of the large mats which are very dark in colour stick to the table. They would have been the first thing to mark the table... Read more
if the sealer was the problem. This is just an excuse. The very fact the service person who called did not look at what we had had on the table, ie if he had he would have been in a good position to ascertain it could have not been the sealer if he had looked at the mats that had been on the table.. There is absolutely no way that table would not have had large black mottled areas had it been the sealer. There were seven large mats far bigger and much darker than any empty soup bowls placed on top of them that would have caused much more damage had it been a problem with the sealer. If it doesn't make sense then then its unlikely to be the true. The real truth is there is a problem you are ignoring and using the sealer as a convenient excuse. Thank you for the update Hayden, but I will not accept the excuse given.Similar opinion? Write a review on ieatwords.com.au!
karenSydney, NSW
- 3 reviews
Professional service.
Frank Martellli attended my house today and was polite, prompt and professional. He solved my issue and I am very happy with the experience today. Many thanks Frank for a job well done.
Similar opinion? Write a review on ieatwords.com.au!
AnkurSchofields
- 3 reviews
Great after sales service and repair technicians
George attended my concern. He is patient and well equipped to not only fix the problem but also gave me the confidence that it wont happen again.
Thumbs up nick scalli
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Anna irwinasked
Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance
1 answer
Customer S.Nick Scali
Hi Anna,
Thank you for reaching out!
Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.
Should you have any other queries going forward, please don't hesitate to contact me via [email protected]
Sincerely,
Hayden
Nick Scali Customer Care
Other Furniture Shops
Pine Discount Furniture
4.8(2,431)Regal Sleep Solutions
4.8(1,112)Plush Furniture
4.8(9,558)B2C Furniture
4.8(529)The Comfort Shop
4.8(342)Lounge Lovers
4.7(1,345)Beds for Backs
4.8(301)King Living
4.6(2,193)Furniture Bazaar
4.6(2,374)Fantastic Furniture
4.6(12,658)Replica Furniture
4.7(241)Latex Bedding Company
4.9(117)Other Furniture Shops
Pine Discount Furniture
4.8(2,431)Regal Sleep Solutions
4.8(1,112)Plush Furniture
4.8(9,558)B2C Furniture
4.8(529)The Comfort Shop
4.8(342)
Listing monitored by Nick Scali representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Customer S.Nick Scali
Hi There,
I'm terribly sorry to hear of your story and for any inconvenience this experience may have caused you. ... Read more
I've investigated this matter with my Service Manager for you. I'm led to believe that we've deemed the issue you're experiencing being caused due to the product you've used to seal your table; and as this product wasn't a product we recommend, we cannot be held liable for any damage that may have been caused as a result of this. I'm sorry if this isn't the outcome you had hoped. With the above being said, my Service Manager will also provide an email response to you with their findings in greater detail. Thank you for taking the time to provide us with your feedback, allowing us the opportunity to investigate this matter further. It is feedback such as yours that helps us grow and develop as a business. Sincerely, Hayden Nick Scali Customer Care