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Reviews

4.4

86 reviews
5
(65)
4
(8)
3
(3)
2
(0)
1
(10)
  • Product Quality
    4.6 (64)
  • Return Claim MadeYes (3) · No (62)
  • Warranty Claim MadeYes (1) · No (63)
  • Product Appearance As advertised (84%) · Not as advertised (16%)
  • Customer Service
    4.7 (62)
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Scrufty

Scrufty

  • 4 reviews

Awesome customer service

published

Outstanding customer service with a beautiful range of homewares and furniture. Great prices for quality furniture, easy to arrange delivery, delivery guy was really great. No issues from beginning to end.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore, Qld
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Review collected in partnership with OZ Design Furniture

Vicki

Vicki South East Queensland, QLD

Very pleased with my coffee table and bedroom chair. They look great.

published

I was very pleased to say the staff at Maroochydore where very good once we had fix a miss understanding up. They allowed me to purchased 2 other items that I required instead of going through a 3mths wait for the other item. We are very happy with the quality of the products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaroochydore Qld
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Review collected in partnership with OZ Design Furniture

Perfect extra bed

published

Easy to navigate the store and wonderful advice. The sofa bed was the best I found after visiting other stores. Easy to use and amazing collection of fabrics to chose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMraroochydore
See all answers

Review collected in partnership with OZ Design Furniture



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Pauline

PaulineSouth East Queensland, QLD

Tones in perfectly

published

Furniture was perfectly displayed & the added bonus was that it was all in stock. Quality appears quite strong. The delivery drivers placed the furniture exactly where it was required to go

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore Qld
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Excellent service

published

Store set up was just divine. Plenty of products to choose from which were all good quality. We did not have to assemble our furniture which is now in our storage shed waiting to move into our new home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Friendly helpful service.

published

The store is well laid out and attractive. I found just what I wanted without difficulty and am very happy with my purchase and it looks very good in my apartment.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Jemma L.

Jemma L.South East Queensland, QLD

  • 2 reviews

Great savings

published

Bought two highly discounted cushions. Great value. Will make a great addition and feature in our new home.
Loads of beautiful home decor that caught our eye and we will definitely return.
Great customer service too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Love our purchase

published

The store is well set out and easy to navigate.The assistants who served us were very helpful but we found one older lady we encountered a bit daunting when we had to alter our delivery date. Everything worked out in the end and we love our sofas. They fit in perfectly in our new home and are very comfortable. We would certainly recommend the product to friends

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Richie

Richie South East Queensland, QLD

Great quality and nice design

published

The store was easy to navigate. The range of products was good. The quality of products were good and they are easy to assemble. Would definitely recommend the store to anyone looking for good quality furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

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Tony P.

Tony P.Wide Bay-Burnett, QLD

Everything turned out as I wanted it too.

published

The print I bought was the last one available.It took a while to reach the Store of choice.But everything went very smoothly even though it was Christmas.The whole experience was run very professionally.Will certainly return in the future.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

ClaireB

ClaireBSouth East Queensland, QLD

Perfect 2.5 Seater Sofa

published

We have bought many times from the Maroochydore store and found the sofa we purchased as soon as we walked in! The Gordon 2.5 seater is just what we were looking for - perfect size and hugely soft and comfortable - fits our family of 3 on it with room to spare! The staff are always friendly and helpful too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

KarenW

KarenWSouth East Queensland, QLD

  • 2 reviews

Dissatisfied with customer service aftercare

published

Ordered a table and chairs in October 2022. Delivered in December and the table was damaged. Contacted Oz Design who said they would order a replacement and we should put tape across the damaged area so no one would get splinters. Replacement table delivered in February was damaged. The damage is considerably worse than the previous table and looks like it’s used or was an ex display model. They is, however, damage to the extension that is consistent with the damage on the previous table. Contacted Oz Design and asked them for a refund. Lost complete faith in the product and the company. Owner REFUSES TO REFUND and keeps insisting on ordering a third table. Have no option but to now take legal action to recover the cost of the table.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Sales Staff were Excellent

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Louise H.

Louise H.South East Queensland, QLD

dining chairs are so comfortable & suit our table

published

as soon as we walked in, we knew this was a store worth looking at; the products available were so well displayed, the presentation was perfect, and the staff so helpful & patient. thank you Nadia & Maggie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore Qld
See all answers

Review collected in partnership with OZ Design Furniture

Katek

Katek

  • 2 reviews

Very happy with the service, extremely helpful with details about product and fast delivery options.

published

Thank you to Erica at the Maroochydore store. Very helpful in every way possible - knew her product knowledge well and catered to exactly what I needed for my home. Will definitely be returning to buy additional products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

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Customer service is A+

published

Great range to choose from. We just went in quickly (as it was next door to the store I was going to). We've needed new dining chairs for forever... Found some very comfy, on sale, chairs and ordered those for pick up. We got a call that there was a mix up and they didn't have enough chairs of the ones we selected. But they offered a solution to the problem and we ended up with something even better! Customer service was wonderful, fun ladies that made the shopping experience a great one. We will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore, Sunshine Coast, Queensland
See all answers

Review collected in partnership with OZ Design Furniture

Ronda

RondaWoombye

  • 2 reviews

Love my chair!!!

published

My chair and ottoman make a statement, which is what I wanted. Loved the fact that it is Australian made. The staff were very helpful and attentive and even helped to load the chair into my car. They also allowed me to take the Ottoman to the carpet shop to pick new carpet. Where else but the Sunny Coast do you get that type of service??

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Mimi

MimiSouth East Queensland, QLD

My new Wishing bone chairs are perfect!

published

I have bought quite a few items over the past few years from Kate at the beautifully presented Maroochydore Oz Design store over. The service provided by Kate and her staff regarding product information has been second to none. All of my purchases have proved to be of high quality and have given years of pleasure. My latest purchase of 8 wishing bone chairs also fit into this ‘highly satisfied’ category....drawing admiring comments from friends and family on the quality of the furniture.
Communication regarding delivery of the furniture has always been highly satisfactory, as has been the delivery process. Product care information from Kate has also been invaluable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore Queensland
See all answers

Review collected in partnership with OZ Design Furniture

Leel

LeelSouth East Queensland, QLD

Just what I needed. Solid good quality. God service and availability.

published

I visit the store regularly to see what’s there. Found the perfect table. It was available so purchased and collected it the next day. Easy! Solid timber, good quality, no assembly. Great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Variety of goods to choose. Friendly, helpful staff.

published

Everything was set out well in the store so I was able to find the table I wanted easily. The table I bought is lovely. I am pleased with it.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationMaroochydore
See all answers

Review collected in partnership with OZ Design Furniture

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