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Reviews

4.4

392 reviews
5
(283)
4
(64)
3
(10)
2
(6)
1
(29)
  • Product Quality
    4.7 (290)
  • Return Claim MadeYes (10) · No (285)
  • Warranty Claim MadeYes (4) · No (293)
  • Product Appearance As advertised (84%) · Not as advertised (16%)
  • Customer Service
    4.6 (280)
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Great sturdy product

published

Very satisfied with the product. Sturdy and well constructed.easy to find the product I was looking for.
Was inconvenient that the product was listed as “requested in stock” but still had to be shipped from Sydney and collected from an alternate location.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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Review collected in partnership with OZ Design Furniture

Amazing service!

published

I received outstanding service when visiting Oz Design MacGregor. Soon after browsing the store, the sales person approached us and quickly when finding out what we were looking for (which was all new living, dining furniture) that we would benefit from a consultation with their stylist. This was exactly what I wanted! The stylist visited a few days later and provided great advice. The range of furniture was also amazing.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMacGregor Qld
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Review collected in partnership with OZ Design Furniture

Shaunab

ShaunabSouth East Queensland, QLD

Love our your couch

published

The store was well set out, staff were helpful and there was a wide range of furniture to view and try. Our new Hamlet 3 seater sofa is super comfy and a great additional to our lounge room.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Homeworld, Qld 4210
See all answers

Review collected in partnership with OZ Design Furniture



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Ilovelamingtons

IlovelamingtonsSouth East Queensland, QLD

  • 2 reviews

Great quality products reasonable price and good service

published

Bought a buffet unit. Very happy with purchase. Only annoyance was that it required a small amount of assembly (legs) and the unit is very heavy. My husband and I were able to flip it to put it together but a single person or someone not strong would struggle

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationQLD
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The new lounge fits perfect in our living room.

published

We know that we are always going to get a good product at OZ Design and there is always a great range available. We love our new lounge and so glad we bought it. Putting the legs on was a very simple process. Thanks OZ design.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMacgregor Qld
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Review collected in partnership with OZ Design Furniture

Love the product, but buy online

published

Saw a beautiful bed online and came in store to check it out. Purchased out of FOMO once seen. Was going to buy a few other pieces but service was abrupt. I passed it off as a bad day, but on a follow up call to try and get information on delivery and timings (over a week later) was given such a miserable and sarcastic attitude from the same salesperson that the store is now banished. Thanks Melinda, but the online sales technician got all the commission.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall, qld
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Review collected in partnership with OZ Design Furniture

Lisa K

Lisa KSouth East Queensland, QLD

  • 2 reviews

Isolation? No worries in a home furnished by Oz design!

published

The store was beautifully decorated and set out in a manner that one could create a similar style at home. The coffee table I bought is stunning. Unique. Solid timber. I love it! However, white the products were extraordinary and the store was inviting it was the service I received from Di. A beautiful lady who not only knew her product but is a damn fine human who is caring and compassionate to boot!!! I will definitely go to Oz Design first when needing to decorate my home.

Additionally, everything arrived exactly on time. Easy. Nothing to assemble. Just good quality furniture. Thank you Di and the team at Oz Designs Skygate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate Brisbane
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Review collected in partnership with OZ Design Furniture

Salvo L.

Salvo L.South East Queensland, QLD

No response from my email. Missing items

published

I have sent an email after a purchase I have made and missing items. No one never responded back to my email. I'm not impressed. It's been over 2 weeks that I'm waiting a response. Can someone contact me

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMacGregor QLD
See all answers

Review collected in partnership with OZ Design Furniture

Just my style

published

Great range of styles. Good quality products, well priced. The store was set out well, easy to move around. The staff were very helpful. Our purchase was delivered when expected.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationBundall
See all answers

Review collected in partnership with OZ Design Furniture

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Felicity

FelicitySouth East Queensland, QLD

Good service, reliable delivery, excellent quality sofas

published

Easy to navigate store, helpful staff, happy with range of products and delighted that staff were able to provide accurate information about availability of colours, styles and likely delivery-date which helped with decision-making. Extremely happy with quality and delivery experience. Sofas arrived exactly when we were told they would. Easy to assemble. Sofas look gorgeous!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers

Review collected in partnership with OZ Design Furniture

Scrufty

Scrufty

  • 4 reviews

Awesome customer service

published

Outstanding customer service with a beautiful range of homewares and furniture. Great prices for quality furniture, easy to arrange delivery, delivery guy was really great. No issues from beginning to end.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore, Qld
See all answers

Review collected in partnership with OZ Design Furniture

Satisfied Customer

Satisfied CustomerSouth East Queensland, QLD

Can't fault my experience with Oz Design Furniture

published

After viewing the Catalogue, I knew what I was wanting to buy when I entered the store, and the sales lady was particularly helpful.
The buffet and ETU arrived earlier than expected (quite rare these days) and I couldn't be happier with the look and quality. The units came fully assembled.
I would highly recommend Oz Design Furniture to anyone wanting quality furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley, Brisbane Qld
See all answers

Review collected in partnership with OZ Design Furniture

Shea

SheaWide Bay-Burnett, QLD

Very Happy

published

Very positive experience, a delight to shop in store. Staff were extremely approachable and helpful. I would recommend Oz Design in an instant.
There was no assembly required.
Thank you for the experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba, Queensland
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Review collected in partnership with OZ Design Furniture

Fabulous furniture...excellent quality

published

Carla, sales assistant was great. She helped us special order exactly what we wanted. She was honest and accurate about delivery time always eager to help. We are thrilled with how the three sofas turned out, much better than we expected. All our friends who see the penthouse rave about the sofas. The delivery men were really experts, getting the largest sofa in the elevator required magic, and somehow they got it done. They unpacked and placed everything quickly and were polite and helpful in every way. We have made it a point to tell our friends about how pleased we are with Oz Design. We will certainly be repeat customers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall QLD
See all answers

Review collected in partnership with OZ Design Furniture

Wendy

Wendy

  • 4 reviews

Finish substandard

published

Very disappointed at what we received compared to example on showroom floor. The quality and finish, especially the paint work, was very inadequate. Shoddy work resulting in paint work that resembled a finish that looked more like the undercoat with no top coat. All the more disappointing considering the cost of the item.
We will not be returning, nor referring.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOz design Jindalee
See all answers

Review collected in partnership with OZ Design Furniture

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Vicki

Vicki South East Queensland, QLD

Very pleased with my coffee table and bedroom chair. They look great.

published

I was very pleased to say the staff at Maroochydore where very good once we had fix a miss understanding up. They allowed me to purchased 2 other items that I required instead of going through a 3mths wait for the other item. We are very happy with the quality of the products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaroochydore Qld
See all answers

Review collected in partnership with OZ Design Furniture

Great store with great staff

published

The layout of the store is easy to navigate and showcases lovely design concepts. The staff are fabulous and not only did their best with pricing but personally looked after us with pushing through deliveries etc. Would highly recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate Queensland
See all answers

Review collected in partnership with OZ Design Furniture

Lukes

LukesSouth East Queensland, QLD

Review Brisbane Store 1/5 Stars

published

Ordering and dealing with the people at the store was good, when the delivery driver came he dropped the stuff in the room. We paid for premium to unpack and remove rubbish. Oz Design wouldn't send someone out to complete the works

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationbrisbane
See all answers

Review collected in partnership with OZ Design Furniture

Perfect extra bed

published

Easy to navigate the store and wonderful advice. The sofa bed was the best I found after visiting other stores. Easy to use and amazing collection of fabrics to chose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMraroochydore
See all answers

Review collected in partnership with OZ Design Furniture

Vicki

VickiSouth East Queensland, QLD

  • 2 reviews

Great purchase!

published

We ordered an entertainment unit which arrived within the 12 week expected wait. Couldn't be happier with it - very stylish. The service from the Fortitude Valley store was exemplary and would highly recommend the staff there particularly Scott. He went out of his way to ensure that we got what we really wanted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley Qld
See all answers

Review collected in partnership with OZ Design Furniture

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