7 questions from our users
teresa k.asked
can please tell me how long is your warranty on leather chairs and leather couch. thankyou
No answers
D T.asked
With mall 3draws table
No answers
anitaasked
Would like to purchase the Byron dining chair in rattan black ? Haven't been able to find a store close to see or sit on the chair. Has anyone purchased this chair ? Quality and comfort ? thanks
No answers
Helenasked
Does the porto range match the sari clear lacquer leaning shelf (in colour)?
1 answer
OZ Design F.OZ Design Furniture
Hi Helen,
Thank you for your enquiry. The Porto and Sari ranges are both available in Clear lacquer options, which are both produced from Mangowood. They will both have the beautiful natural features of the timber visible due to the clear lacquer finish. We hope this information helps!
Best Wishes,
Michelle
OZ Design Furniture
kathyasked
How much did you all pay for delivery? mine cost 165.00 from Melbourne to Ballarat flat packed out door setting this is a dam rip off
Hayleyasked
Has any had problems with Oz Designs Fraser modular lounge suite?
5 answers
Everything is a problem with their furniture. If you've not purchased The modular lounge suite yet, then don't. Ours is so cheap and poorly made. You sit on it and it leaves a dip in the seat. I swear they use different foam to in the store. save your cash and go elsewhere.
Kjay - my fraser is 6yrs old. Im taking them to NCAT regarding my issues and their refusal to repair under warranty.
What issues do you have?
Hayley - Our 4yr old Fraser is in need of repair also due to weak stitching. I was very disappointed to see their reaction. What is your claim about? [email protected]
Kjayasked
Does anyone else find that the quality of the sofas delivered aren't as good as that in the stores?
3 answers
Yes I purchased six chairs. As we sat on the 3 days old the legs broke. Loads of emails to consumer care - blaming us for putting pressure on the chairs. in the end I threaten them with consumer affairs and vCat. I have received a full refund. Worth fighting when you right.
Yes I purchased six chairs. As we sat on the 3 days old the legs broke. Loads of emails to consumer care - blaming us for putting pressure on the chairs. in the end I threaten them with consumer affairs and vCat. I have received a full refund. Worth fighting when you right.
I had a similar issue, customer care tried to blame us for my couch breaking- stating 'misuse'. I am unaware that there is an incorrect way to sit on a couch, especially I have seen staff in the stores sit on the arms, which apparently is misusing the product according to head office.
Multiple months of emails back and forth without resolution. In the end threatening VCAT and consumer affairs saw me get a voucher. I would have preferred a full refund as I'm not sure about the quality of the products provided.
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