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Reviews

4.7

33 reviews
5
(28)
4
(3)
3
(0)
2
(0)
1
(2)
  • Product Quality
    4.8 (29)
  • Return Claim MadeYes (0) · No (31)
  • Warranty Claim MadeYes (0) · No (31)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Customer Service
    4.8 (29)
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Shaunab

ShaunabSouth East Queensland, QLD

Love our your couch

published

The store was well set out, staff were helpful and there was a wide range of furniture to view and try. Our new Hamlet 3 seater sofa is super comfy and a great additional to our lounge room.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Homeworld, Qld 4210
See all answers

Review collected in partnership with OZ Design Furniture

Excellent customer service by Jeanette

published

Moving to Qld from NSW in challenging times so we viewed the product in a NSW store and called the Helensvale store to process the order. Jeanette was excellent, she corresponded, followed up and delivered everything as discussed.
The bed and side tables look beautiful in our home. Thank you OZ Design Helensvale, particularly Jeanette!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale, Qld
See all answers

Review collected in partnership with OZ Design Furniture

Smithy

SmithySouth East Queensland, QLD

Beautiful lounge

published

I had a wonderful and delightful person called Janette from Helensvale who could not help me enough pick a beautiful and comfy lounge. Would highly recommend her and the store to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Homemaker World
See all answers

Review collected in partnership with OZ Design Furniture



The reviewer stated that an incentive was offered for this review

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Fabulous friendly helpful staff

published

shop set up easy to navigate. We were greeted as wandered in but left alone to wander when we needed the time alone. Had been to different shop so knew product available not there. This was no issue as staff readily offered to procure for us

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

BachandMe

BachandMeSouth East Queensland, QLD

Excellent Value for Money Spent

published

It was the first time we had walked into an OZ Design store and from the time we walked around the store, paid a deposit on two items of furniture, then walked out of the store and we said "how good that was talking with polite, knowledgeable and friendly staff together with the variety of items on show.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHomeworld Helensvale

Review collected in partnership with OZ Design Furniture

Jade M.

Jade M.South East Queensland, QLD

Great service, excellent product.

published

Staff were very helpful and friendly in store. I opted to pick up the lounge and assemble myself, which was very easy to do. The lounge is great quality and looks excellent in my home. I would recommend OZ Design!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Home World
See all answers

Review collected in partnership with OZ Design Furniture

Sharon

SharonSouth East Queensland, QLD

Perfect pieces

published

The staff were very friendly and helpful. Absolutely thrilled with my new buffet and entertainment unit. They look better than I imagined and fit in perfectly with my new decor.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Lidiah

LidiahSouth East Queensland, QLD

Love Love Love my new piece of furniture.

published

The store is open and inviting. Easy to walk through and see everything. They carried everything that I had seen on their website....which many stores don't have!
The staff were just amazing. Super friendly and accommodating...sadly not the same service in another OzDesign store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Trump

TrumpSouth East Queensland, QLD

  • 2 reviews

Great Service

published

Recently bought a selection of new furniture. Staff were very helpful & my order arrived as promised. All furniture was in perfect condition & I found assembly of a couple of the pieces really easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

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Abby

AbbySouth East Queensland, QLD

  • 2 reviews

Service with a smile!

published

We went into the store looking for a table after having checked out a lot of stores first. The store was set out beautifully, with a path around leading us to find a perfect dining table and chairs! We were served by a very friendly lady who helped us from start to finish, even helping us to the car. The store had so many great products (if only we had more money), great service and smiles.
We have found out home furniture store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Katrinab

KatrinabSouth East Queensland, QLD

Great service

published

Great staff! Went above and beyond the call of duty, very friendly. Loved the furniture that we bought and loved the store. Quick delivery as well. Highly recommend shopping there!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Our beautiful leather modular suite!

published

Such fun wandering around the store, we were approached by Natalie H, who asked if she could help. She drew our attention to several lovely lounge suites but the one we settled on was just perfect for us. The pale grey leather was beautiful, with recliner chairs each end. The whole process was a pleasure and now we have a quality piece of furniture on our home. We are so happy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Hannahb

HannahbSouth East Queensland, QLD

Very happy with the service and product

published

The store presented well and was well laid out. The staff were friendly and happy to accommodate our request for delayed pick-up. We also asked for a discount and they were willing to negotiated a price that we were very happy with. Our main purchased a timber buffet and we were very impressed by the quality of the build. We opted for pick-up from the warehouse and we found this easy to organise.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale Qld
See all answers

Review collected in partnership with OZ Design Furniture

CoR

CoRMelbourne

  • 4 reviews

don't go there

published

Issues with delivery of goods. Difficult finding out where sofa bed was. Store didn't want to locate goods at 6 weeks post order. Insisted they find out when sofa bed was to find it had already arrived in Brisbane. Then difficult getting information on delivery date. Not customer friendly approach.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Cushions

published

Lovely store and really nice staff
I was disappointed with the price as I looked online and I could have got the cushions I Paid $64:95 for For $49:95
Saving of $30

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

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Fantastic store

published

We purchased a Entertainment unit and console table. Extremely happy with our purchase. Excellent quality and very reasonable prices. The staff were amazing, very efficient and very happy to help. The delivery was on time. Would highly recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Dwaynen

DwaynenSouth East Queensland, QLD

Awesome Customer Service

published

Very nice staff on both the sale day and the collection day, great pricing, amazing chairs love it all thanks guys we will be back again to our Helensvale store !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Mareet

MareetSouth East Queensland, QLD

Sofa/couch

published

Friendly staff, not pushy at all, very helpful. Store is easy to navigate, beautiful furniture, nice variety. Prompt delivery.

We purchased a sofa chaise lounge, excellent quality, delivered in packaging but the delivery guys did offer to put the feet on for us. We declined their help and put them on ourselves, but in hindsight it definately would have been helpful to get them to assist as it's quite time consuming.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale homeworld
See all answers

Review collected in partnership with OZ Design Furniture

Jase

JaseSouth East Queensland, QLD

  • 6 reviews

WOW - Great furniture and friendly knowledgeable staff

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

Nan

Nan

  • 2 reviews

Love our new dining furniture

published

Really impressed with the quality & styles of furniture available.
Nice big showroom to navigate around.
Husband had no trouble assembling bar stools. Delivery men assembled the table legs and most helpful removing packaging as we were told we would have to do so.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers

Review collected in partnership with OZ Design Furniture

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