Read also:
pedestal fan with remote kmart hoover 3240 robot vacuum review ozito electric lawn mower review bauhn 65 inch tv review thermann electric hot water system reviewPhil Hoffmann Travel (page 2 of 5)
Reviewer Photos & Videos
Maria C.Metropolitan Adelaide, SA
thank you mark
Mark is an excellent travel advise.
He helped sort out a trip to the USA for me & girlfriend .
It is a pity we didn't get there because of the stupid virus, but he was able to put everything on hold for when we are ready to go again with out us lifting a finger.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
BobMetropolitan Adelaide, SA
Thank you Mark
thank you for your advice and information. We deferred our holiday to Canada and Alaska,( a once in a lifetime trip ) without a problem, thanks to Mark and his team. God bless you all.
1 comment
Alison H.Phil Hoffmann Travel
Dear Bob,
Sorry you've had to defer your holiday, but be assured Canada and Alaska is a firm favourite amongst those fortunate enough to have experienced it, well worth the wait. ... Read more
Thank you for your thoughtful comments Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Thank you PHT Modbury
We have been receiving excellent service from PHT since 2013. We are looking forward to more holiday experiences when this crisis is over. Lots of research time ahead. Stay well.
1 comment
Alison H.Phil Hoffmann Travel
Dear Lynette,
What a great way to spend your free time... researching your next holiday(s)! We like your style. ... Read more
Thank you for your recognition. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Find out how Phil Hoffmann Travel compares to other Booking Services
Know better, choose better.
JudeMetropolitan Adelaide, SA
Really Stepping Up
Under very difficult circumstances, Mark’s response to my enquires following the abrupt end of my holiday has been brilliant. I have been reassured and rearrangements done quickly. Thank you to both Amanda and Sarina for making all the prior arrangements. Everything was running so smoothly. I hope to take the rest of my holiday when it is safe.
1 comment
Alison H.Phil Hoffmann Travel
Dear Jude,
Thank you! ... Read more
The Modbury team are doing a fantastic job, we'll be making sure they get the recognition they deserve. I'm sure they'll be champing at the bit to help you when the time comes to take the rest of your holiday. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Allan WMetropolitan Adelaide, SA
- 2 reviews
Service over and above
Nothing but praise for Mark and the staff at Modbury branch. He went over and above what was expected from our initial booking to when our cruise was cancelled trying to sort out the mess and getting the best results for us. Well done and thanks to all at the branch at this difficult time.
1 comment
Alison H.Phil Hoffmann Travel
Dear Allan,
Thank you so much for taking the time to pass on such positive comments. ... Read more
We know we're not alone in this, but your thoughts are truly appreciated. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Thank you guys
Cheers to you mark and all the staff at PHT Modbury I hope things get back to normal soon for everyone and we can go cruising again and you guys can have a normal working week
1 comment
Alison H.Phil Hoffmann Travel
Thank you Bruce for your kind thoughts, we can't wait to get you cruising again too!
Kind Regards,... Read more
Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Wonderful experience
Due to Carona iris, cruise fromAdelaide to Singapore was cancelled at Fremantle, we spend two extra days onboard the Majestic Princess, and the staff were fantastic, an experience we won’t forget. Arranged flights to Singapore from Freeo and had a ball in Singapore, 9 nights instead of 4.
1 comment
Alison H.Phil Hoffmann Travel
Dear Alby,
Well done on making the most of an unexpected situation!! ... Read more
Great to hear you had a wonderful experience. Kind Regards, Alison Hunt Head of People of CultureSimilar opinion? Write a review on ieatwords.com.au!
Ninette SimpsonMetropolitan Adelaide, SA
Hope and Joy
Thank you all for your connection with everyone. This is outside of your/our control. Hoping to travel as planned if any changes please let us know ahead of time.
Trust you Mark and team
Amazing work you all are doing
Yes we are ALL in this together
Love Ninette
1 comment
Alison H.Phil Hoffmann Travel
Dear Ninnette,
Thanks so much for your lovely comments.... Read more
The PHT teams are doing a great job under some difficult circumstances, but we're also feeling for our clients and doing our best to obtain the best outcomes possible. We sure are all in this together, and we're looking forward to coming out of it together! Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Christine BrownAdelaide
- 2 reviews
Excellent service
We booked a trip to Myanmar with Scenic through Kerri at PHT.
One of the best tours and organization I have encountered over 12 overseas trips.
The country was amazing and I came away feeling very humble and priveliged to have done this tour.
Theres was nothing I could say was bad: right from the organization of Kerri, at PHT to the amazing tour put together by Scenic with a very kind and knowlegeable tour guide .
1 comment
Alison H.Phil Hoffmann Travel
Dear Christine,
With great appreciation I thank you for leaving such a positive review on your booking experience with Kerri at our Modbury branch & recent travel to Myanmar.... Read more
Our staff at Phil Hoffmann Travel pride themselves on providing exceptional customer service by ensuring the needs and expectations of their clients are met and we are so pleased that your Scenic tour was the perfect fit and your experience in Myanmar was so enjoyable. Again thank you for your lovely review and we look forward to assisting you with your next amazing trip in the not too distant future. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
Find out how Phil Hoffmann Travel compares to other Booking Services
Know better, choose better.
TaylaLaunceston, TAS
Christmas in Europe
We had no idea where to start with planning or holiday! Belinda listened to our travel goals and ‘must do’s’ and found us the most perfect tour that answered them all. Importantly it all fit within our budget with no unexpected fees. We traveled through Central Europe for 3 weeks which included Christmas and New Years. Highlights included the beautiful Christmas markets, seeing Prague lit up at night and learning so much from the fabulous local experts on our tour. This trip exceeded our expectations - I’ve come home feeling completely satisfied with the whole experience. I would definitely book through Phil Hoffman travel again.
1 comment
Alison H.Phil Hoffmann Travel
Dear Tayla,
Thank you so much for leaving your wonderful review.... Read more
It is so pleasing to read that Belinda was able to bring your holiday vision to life, exceeding your expectations and delivering an unforgetable hassle-free holiday. Thank you again for leaving such a lovely review and we look forward to helping you discover some more amazing adventures. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
LloydMetropolitan Adelaide, SA
- 2 reviews
Very Professional Bernadette
My wife and I have availed ourselves of the services of PHT now for a number of years. We have always found the service provided to be most satisfactory. Since the opening of the Modbury Branch our consultant has been Bernadette Boyce. We cannot speak more highly of her. She is very experienced and extremely professional. I like to keep on top of our holiday planning details and Bernadette is right there with us every step of the way. Any problems arising with providers are attended to quickly and without fuss and Bernadette makes sure that her clients' (us) best interests are well and truly looked after. Thank you Bernadette. We have more on our bucket list yet!!
1 comment
Alison H.Phil Hoffmann Travel
Dear Lloyd,
Many thanks for taking the time to leave a review on your experience booking with Phil Hoffmann Travel - Modbury.... Read more
It is very pleasing to read that your dealings with Bernadette have been and continue to be positive, thank you for your acknowledgment of this. The staff at Phil Hoffmann Travel pride themselves on providing exceptional customer service by taking the time to understand the needs and expectations of their clients and making sure they are met. One of the many reasons our client’s book with us is because they have their own personal contact to assist with all arrangements from transfers to accommodation and everything in between. We look forward to assisting you make all those amazing adventure on your bucket list a reality. Safe travels, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
Cheryl BrowneMetropolitan Adelaide, SA
Service with a smile :)
I booked a family tour to Eastern USA and Canada (15 days) through Natalie at PHT at Modbury. Throughout the whole process Natalie was friendly, professional and ready to help whenever I needed it. She went above and beyond what I expected of her and her customer service was exceptional. As this was my first experience booking a trip through an agent and my first big trip overseas there were times I sought clarification and answers to questions and Natalie always got back to me quickly and nothing was ever too much or too hard for her. Thank you to PHT Modbury and especially Natalie for a pleasant and painless experience. I look forward to booking my next holiday escape.
1 comment
Alison H.Phil Hoffmann Travel
Dear Cheryl,
Welcome home, Eastern USA & Canada would have to be one of my favourite destinations, I hope that it has now become one of yours too.... Read more
Thank you for taking the time to leave such a lovely review. Phil Hoffmann Travel is committed to providing our clients with the most exceptional customer experience and I am thrilled to read that Natalie was able to guide you professionally through every step of the process and fulfill all expectations leaving you to enjoy a hassle-free holiday. Again, thank you for your review and we can't wait to help you realise your next holiday escape soon. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
JohnCentral, SA
A wonderful experience
We have spent a wonderful 14 days in Cambodia and Vietnam, including a Mekong Cruise.
Adam at PHT Barossa was excellent to work with, and it all flowed perfectly as planned.
1 comment
Alison H.Phil Hoffmann Travel
Dear John,
Welcome home!... Read more
Thank you for taking the time to leave your review, I am so pleased to read that you had a wonderful time experiencing Cambodia & Vietnam. I am thrilled to hear that Adam fulfilled all expectations leaving you to enjoy a hassle-free holiday. Thank you for your acknowledgement of this. I am sure there are plenty more adventures to come and PHT looks forward to the opportunity to be there assisting you to make them a reality. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
ColleenSouth Australia
It is all about chemistry
We have been dealing with Mark for many years and have found him to be professional and honest which is very refreshing, I like to research my holiday so when I see Mark he will put it altogether to what I want, if there is any issues he notifies us asap so it is dealt with before our holiday. This was our first cruise and it will not be our last.
2 comments
Alison H.Phil Hoffmann Travel
Dear Colleen,
Mark Nicholson is a wonderful ambassador for Phil Hoffmann Travel and we thank you for your acknowledgement of all his hard work and dedication to understanding his clients and working with them to realise their travel needs.... Read more
Thank you for taking the time to leave such a positive review on your experience booking with Mark at our Modbury branch. We look forward to being a part of your next exciting adventure soon. Kind regards, Amanda Timms, Customer Service OfficerThank you, I give credit where credit is due
Similar opinion? Write a review on ieatwords.com.au!
Christine AthertonMetropolitan Adelaide, SA
- 2 reviews
A wonderful trip.
We have booked quite a number of trips through Sarina at PHT at Modbury and been really happy with her professional approach.Our most recent trip being the Prague to Paris Christmas Markets river cruise which exceeded our expectations and was a wonderful experience.We look forward to booking further excursions with her.
1 comment
Alison H.Phil Hoffmann Travel
Dear Christine,
Welcome home and thank you for taking the time to leave such a lovely review.... Read more
We are thrilled to read that your dealings with Sarina have been and continue to be positive and she was able to fulfill & exceed all of your expectations, leaving you to enjoy a hassle-free holiday, thank you for your acknowledgment of this. Thank you again for your review, we are most grateful when our clients provide such encouraging feedback in support of our commitment to provide exceptional customer experiences. We look forward to assisting you with more incredible adventures in the not too distant future. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
Find out how Phil Hoffmann Travel compares to other Booking Services
Know better, choose better.
Denis and MarionMetropolitan Adelaide, SA
Great Service
We have been cared for by Sarina at PHT Modbury for overseas holidays now for about 6 years. Sarina has always ensured that our plans become reality, by really listening to what we want. We like everything taken care of from our door when we leave, until we arrive back and Sarina’s hard work makes sure this happens. She knows us so well now that she can anticipate our requirements and will make suggestions before we even ask for them. Thank you, Sarina, and well done PHT.
1 comment
Alison H.Phil Hoffmann Travel
Dear Denis and Marion,
Thank you for taking the time to leave such a wonderful review regarding your experience booking with Sarina Carter.... Read more
We pride ourselves on our customer service and feedback like yours is a testament to the level of care we provide our clients before, during and after their holiday. The staff at Phil Hoffmann Travel ensure the needs and expectations of their clients are met. One of the many reasons our client’s book with us is because they have their own personal contact to assist with all arrangements and anticipate their needs. It is so pleasing to read that Sarina has developed such a positive relationship with you over the past 6 years and we thank you for your acknowledgement of this. We are thankful for your loyal patronage and look forward to helping you make some more dreams become reality soon. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
Kathy and LarraineMetropolitan Adelaide, SA
- Verified customer
PHT Modbury
We attended an info night with PHT escort APT trip to Canada & Alaska in 2014 & had Kelly as our consultant. We have been to Kelly every year since. She is great & the rest of the team are always helpful as well. We have booked, Canada & Alaska, Vietnam & Cambodia, European River Cruise with Prague & Paris either side (all APT) & Hawaii. We have never had any issues while away & any changes we ask for in our itinerary have been dealt with in a professional manner. We are getting organised to book our next appointment with Kelly for our next adventure. We also share our experiences with each other from our trips.
1 comment
Alison H.Phil Hoffmann Travel
Dear Kathy and Larraine,
Thank you for leaving such a lovely review.... Read more
It is very pleasing to hear that your dealings with Kelly have been and continue to be positive, thank you for your acknowledgment of this. We at Phil Hoffmann Travel pride ourselves on delivering quality product and customer experience and it is most satisfying when our clients take the time to provide such positive feedback. We look forward to being able to assist you discover your next adventure soon. Thank you again for your kind words. Kind regards, Amanda Timms Customer Service Officer.Similar opinion? Write a review on ieatwords.com.au!
Sharyn and Michael BirdMetropolitan Adelaide, SA
PHT Modbury
We have been looked after by Bernadette Boyce for the past 13 years
She is always so approachable, kind and always has that beautuful smile on her face
We have followed her from place to place where she has worked
Always the professional
Our holidays have always been amazing
and never has there been any mix up with hotels, flights,accommodation etc
We feel blessed to have her as our friend and the best tour agent
We would never go anywhere else
Please dont retire Bernie until we have done all our trips
Even when we had a shocking experience with Insight cancelling our trip she fought like hell to help us and make things better for us xxx
1 comment
Alison H.Phil Hoffmann Travel
Dear Sharyn & Michael,
Thank you so much for your lovely review.... Read more
I can not agree more, Bernadette is a wonderful ambassador for Phil Hoffmann Travel and a highly respected and valued consultant. Our staff at Phil Hoffmann Travel pride themselves on providing exceptional customer service by ensuring the needs and expectations of their clients are met. One of the many reasons our client’s book with us is because they have their own personal contact to assist with all arrangements from transfers to accommodation and everything in between & when plans don't run as smoothly as we hope an advocate to fight on your behalf. I thank you again for your review, it is most satisfying when our clients take the time to provide such positive feedback. We look forward to assisting you in the not too distant future. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
C C GraSouth Australia
PHT Modbury Experience
8 holidays & 2 pending all arranged through Bernadette Boyce at PHT Modbury excellent service and Bernadettes professionalism always shines through. Got stuck in Seattle due flight delays Bernadette came swiftly to our aid
1 comment
Alison H.Phil Hoffmann Travel
Dear C C Gra,
Thank you for taking the time to leave such a wonderful review on your experience booking with Bernadette at our Modbury branch.... Read more
Bernadette is a highly valued member of the PHT family and her professionalism and expertise is reflective of the exceptional customer experience we strive to deliver to all our clients. Travel can be daunting and unsettling when not everything goes to plan and I am so pleased to read that Bernadette was able to come to your aid, it is a testament to the level of care we provide our clients before, during and after their holiday. Thank you again for your kind review and we look forward to helping you discover more adventures in the future. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
BigusSouth Australia
- 2 reviews
Highly Recommend
Since 2015 we have booked seven cruises with Kelly at PHT Modbury. We have found Kelly to be knowledgeable and meticulous in planning our holidays and we wouldn't think of going anywhere else. It is always a pleasure to talk/email her as she is cheerful, punctual in finding out information, professional and above all accurate with information that she provides. We are now planning a huge UK and Ireland trip for the end of the year and everything is coming together wonderfully. Of course, we love that PHT is a SA company. We can't wait for our cruise in a couple of weeks! Thanks again Kelly.
R & R
1 comment
Alison H.Phil Hoffmann Travel
Dear Bigus,
Thank you for your wonderful review.... Read more
We are committed to providing great customer experiences and the professionalism of our staff. We are most grateful when our clients provide such encouraging feedback in support of our commitment. Kelly is most certainly a highly respected member of the PHT family and it is so pleasing to read that you have been so looked after by her, thank you for your acknowledgement of this. We wish you a merry Christmas and hope that 2020 brings you more fantastic adventures. Kind regards, Amanda Timms Customer Service OfficerSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Garry d.asked
How long does it take to process a refund on a Princess Cruise Cancelled Booking
2 answers
As I’m not employed by pht I can’t help you on that one
Alison H.Phil Hoffmann Travel
Dear Garry,
Apologies for not having acknowledged your question earlier.
In ordinary times refunds can take 6 to 8 weeks to be processed by suppliers. Unfortunately we are experiencing extraordinary times, consequently we anticipate that refunds may now take 12 or more weeks to be processed.
We understand that this may cause some frustration to our clients but ask that everyone is patient and understanding during a time unlike any we have seen before.
All the best to you and those near and dear to you during these unsettling times.
Kind Regards,
Alison Hunt
Head of People and Culture - Phil Hoffmann Travel
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Alison H.Phil Hoffmann Travel
Dear Maria,
I'm sure there are many that share your sentiment about coronavirus, but it's pleasing to read of your experience with Mark.... Read more
Thank you for taking the time to share your experience. Kind Regards, Alison Hunt Head of People and Culture