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Reviews

4.4

83 reviews
5
(66)
4
(2)
3
(4)
2
(3)
1
(8)
  • Transparency
    4.7 (53)
  • Customer Service
    4.8 (58)
  • Trip Completed Yes (35) · No (22)
  • Ease of Booking
    4.8 (57)
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Maria C.

Maria C.Metropolitan Adelaide, SA

thank you mark

published

Mark is an excellent travel advise.
He helped sort out a trip to the USA for me & girlfriend .
It is a pity we didn't get there because of the stupid virus, but he was able to put everything on hold for when we are ready to go again with out us lifting a finger.



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Trip Completed No
Booking Type Accommodation, Flights, Insurance, Tour and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Bob

BobMetropolitan Adelaide, SA

Thank you Mark

published

thank you for your advice and information. We deferred our holiday to Canada and Alaska,( a once in a lifetime trip ) without a problem, thanks to Mark and his team. God bless you all.



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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Thank you PHT Modbury

published

We have been receiving excellent service from PHT since 2013. We are looking forward to more holiday experiences when this crisis is over. Lots of research time ahead. Stay well.



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Trip Completed Yes
Booking Type Accommodation, Car Hire, Flights and Insurance
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1 comment
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Jude

JudeMetropolitan Adelaide, SA

Really Stepping Up

published

Under very difficult circumstances, Mark’s response to my enquires following the abrupt end of my holiday has been brilliant. I have been reassured and rearrangements done quickly. Thank you to both Amanda and Sarina for making all the prior arrangements. Everything was running so smoothly. I hope to take the rest of my holiday when it is safe.

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Trip Completed Yes
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Allan W

Allan WMetropolitan Adelaide, SA

  • 2 reviews

Service over and above

published

Nothing but praise for Mark and the staff at Modbury branch. He went over and above what was expected from our initial booking to when our cruise was cancelled trying to sort out the mess and getting the best results for us. Well done and thanks to all at the branch at this difficult time.

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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Thank you guys

published

Cheers to you mark and all the staff at PHT Modbury I hope things get back to normal soon for everyone and we can go cruising again and you guys can have a normal working week

1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Wonderful experience

published

Due to Carona iris, cruise fromAdelaide to Singapore was cancelled at Fremantle, we spend two extra days onboard the Majestic Princess, and the staff were fantastic, an experience we won’t forget. Arranged flights to Singapore from Freeo and had a ball in Singapore, 9 nights instead of 4.

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1 comment
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Ninette Simpson

Ninette SimpsonMetropolitan Adelaide, SA

Hope and Joy

published

Thank you all for your connection with everyone. This is outside of your/our control. Hoping to travel as planned if any changes please let us know ahead of time.
Trust you Mark and team
Amazing work you all are doing
Yes we are ALL in this together
Love Ninette

Customer Service
Ease of Booking
Trip Completed No
1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Christine Brown

Christine BrownAdelaide

  • 2 reviews

Excellent service

published

We booked a trip to Myanmar with Scenic through Kerri at PHT.
One of the best tours and organization I have encountered over 12 overseas trips.
The country was amazing and I came away feeling very humble and priveliged to have done this tour.
Theres was nothing I could say was bad: right from the organization of Kerri, at PHT to the amazing tour put together by Scenic with a very kind and knowlegeable tour guide .

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Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights, Insurance, Tour and Visa
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1 comment
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Tayla

TaylaLaunceston, TAS

Christmas in Europe

published

We had no idea where to start with planning or holiday! Belinda listened to our travel goals and ‘must do’s’ and found us the most perfect tour that answered them all. Importantly it all fit within our budget with no unexpected fees. We traveled through Central Europe for 3 weeks which included Christmas and New Years. Highlights included the beautiful Christmas markets, seeing Prague lit up at night and learning so much from the fabulous local experts on our tour. This trip exceeded our expectations - I’ve come home feeling completely satisfied with the whole experience. I would definitely book through Phil Hoffman travel again.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Insurance and Tour
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Lloyd

LloydMetropolitan Adelaide, SA

  • 2 reviews

Very Professional Bernadette

published

My wife and I have availed ourselves of the services of PHT now for a number of years. We have always found the service provided to be most satisfactory. Since the opening of the Modbury Branch our consultant has been Bernadette Boyce. We cannot speak more highly of her. She is very experienced and extremely professional. I like to keep on top of our holiday planning details and Bernadette is right there with us every step of the way. Any problems arising with providers are attended to quickly and without fuss and Bernadette makes sure that her clients' (us) best interests are well and truly looked after. Thank you Bernadette. We have more on our bucket list yet!!

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Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights, Insurance, Tour and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Cheryl Browne

Cheryl BrowneMetropolitan Adelaide, SA

Service with a smile :)

published

I booked a family tour to Eastern USA and Canada (15 days) through Natalie at PHT at Modbury. Throughout the whole process Natalie was friendly, professional and ready to help whenever I needed it. She went above and beyond what I expected of her and her customer service was exceptional. As this was my first experience booking a trip through an agent and my first big trip overseas there were times I sought clarification and answers to questions and Natalie always got back to me quickly and nothing was ever too much or too hard for her. Thank you to PHT Modbury and especially Natalie for a pleasant and painless experience. I look forward to booking my next holiday escape.

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Trip Completed Yes
Booking Type Insurance, Tour and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
John

JohnCentral, SA

A wonderful experience

published

We have spent a wonderful 14 days in Cambodia and Vietnam, including a Mekong Cruise.
Adam at PHT Barossa was excellent to work with, and it all flowed perfectly as planned.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise, Flights, Insurance and Visa
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Colleen

ColleenSouth Australia

It is all about chemistry

published

We have been dealing with Mark for many years and have found him to be professional and honest which is very refreshing, I like to research my holiday so when I see Mark he will put it altogether to what I want, if there is any issues he notifies us asap so it is dealt with before our holiday. This was our first cruise and it will not be our last.

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Booking Type Cruise
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2 comments
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Colleen
Colleen

Thank you, I give credit where credit is due

Christine Atherton

Christine AthertonMetropolitan Adelaide, SA

  • 2 reviews

A wonderful trip.

published

We have booked quite a number of trips through Sarina at PHT at Modbury and been really happy with her professional approach.Our most recent trip being the Prague to Paris Christmas Markets river cruise which exceeded our expectations and was a wonderful experience.We look forward to booking further excursions with her.

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Trip Completed Yes
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1 comment
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Denis and Marion

Denis and MarionMetropolitan Adelaide, SA

Great Service

published

We have been cared for by Sarina at PHT Modbury for overseas holidays now for about 6 years. Sarina has always ensured that our plans become reality, by really listening to what we want. We like everything taken care of from our door when we leave, until we arrive back and Sarina’s hard work makes sure this happens. She knows us so well now that she can anticipate our requirements and will make suggestions before we even ask for them. Thank you, Sarina, and well done PHT.

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Kathy and Larraine

Kathy and LarraineMetropolitan Adelaide, SA

  • Verified customer

PHT Modbury

published

We attended an info night with PHT escort APT trip to Canada & Alaska in 2014 & had Kelly as our consultant. We have been to Kelly every year since. She is great & the rest of the team are always helpful as well. We have booked, Canada & Alaska, Vietnam & Cambodia, European River Cruise with Prague & Paris either side (all APT) & Hawaii. We have never had any issues while away & any changes we ask for in our itinerary have been dealt with in a professional manner. We are getting organised to book our next appointment with Kelly for our next adventure. We also share our experiences with each other from our trips.

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Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
Sharyn and Michael Bird

Sharyn and Michael BirdMetropolitan Adelaide, SA

PHT Modbury

published

We have been looked after by Bernadette Boyce for the past 13 years
She is always so approachable, kind and always has that beautuful smile on her face
We have followed her from place to place where she has worked
Always the professional
Our holidays have always been amazing
and never has there been any mix up with hotels, flights,accommodation etc
We feel blessed to have her as our friend and the best tour agent
We would never go anywhere else
Please dont retire Bernie until we have done all our trips
Even when we had a shocking experience with Insight cancelling our trip she fought like hell to help us and make things better for us xxx

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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1 comment
Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
C C Gra

C C GraSouth Australia

PHT Modbury Experience

published

8 holidays & 2 pending all arranged through Bernadette Boyce at PHT Modbury excellent service and Bernadettes professionalism always shines through. Got stuck in Seattle due flight delays Bernadette came swiftly to our aid

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Visa
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Bigus

BigusSouth Australia

  • 2 reviews

Highly Recommend

published

Since 2015 we have booked seven cruises with Kelly at PHT Modbury. We have found Kelly to be knowledgeable and meticulous in planning our holidays and we wouldn't think of going anywhere else. It is always a pleasure to talk/email her as she is cheerful, punctual in finding out information, professional and above all accurate with information that she provides. We are now planning a huge UK and Ireland trip for the end of the year and everything is coming together wonderfully. Of course, we love that PHT is a SA company. We can't wait for our cruise in a couple of weeks! Thanks again Kelly.
R & R

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Customer Service
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Trip Completed Yes
Booking Type Accommodation, Cruise, Insurance and Tour
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Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel
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Questions & Answers

Garry d.

Garry d.asked

How long does it take to process a refund on a Princess Cruise Cancelled Booking

2 answers
Christine Brown
Christine Brown

As I’m not employed by pht I can’t help you on that one

Phil Hoffmann Travel
Alison H.Phil Hoffmann Travel

Dear Garry,

Apologies for not having acknowledged your question earlier.

In ordinary times refunds can take 6 to 8 weeks to be processed by suppliers. Unfortunately we are experiencing extraordinary times, consequently we anticipate that refunds may now take 12 or more weeks to be processed.

We understand that this may cause some frustration to our clients but ask that everyone is patient and understanding during a time unlike any we have seen before.

All the best to you and those near and dear to you during these unsettling times.

Kind Regards,

Alison Hunt
Head of People and Culture - Phil Hoffmann Travel

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