Jessica MicSydney, NSW
Customer service
After weeks of searching for the perfect sofa for our new apartment we finally purchased the Hudson! It will arrive in a few weeks and I am so excited! I would like to thank the salesman that helped us choose the perfect sofa Chris Pap from Alexandria who helped us with different fabrics and colours and explained everything to us! He also showed us different fabrics and colours on the sofas that were already in store to compare and envision what they would look like on the Hudson!
His very polite and cheerful attitude made sofa shopping quite ...Read more
enjoyable! I would also like to thank Danni from the Casula store as he helped us a few days prior however I could not decide on the colour and went to Alexandria which is closer to home Thanks guys!
1 comment
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Finally found the sofa I want
The manager Robert at plush was so helpful in explaining the products they have to offer. He took his time and Im glad to say Ive now purchased my first plush sofa. It was great so see the multiple options with regards to configuration and colour. And to top it off I got a great price. I would definitely recommend this store.
1 comment
Plush Sofas A.Plush Furniture
Hi Priscilla, we are so pleased to hear that you received excellent service from Rob. We will pass your appreciation onto him. Thanks for recommending us!
Warm regards,
Plush Think Sofas
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BelginSydney, NSW
Absolutely in love with our Plush sofas!
We recently received our plush sofas and I must say it is the best purchase I have ever made. It was made to suit our requirements and is extremely comfortable to sit or even lay on. My children love the stylish swivel chair I purchased for them. They share lots of cuddles and laughter turning around. I would like to say a special thank you to Robert (Manager) for his great service and helpful advice. I am one very satisfied customer and have already recommended PLUSH to family and friends.
1 comment
Plush Sofas A.Plush Furniture
Hi Belgin, thank you for sharing your kind words on your experience with Plush. We are glad to hear your new addition is a hit with all your family and friends. As you have purchased one of our most p... Read more
opular models we are not surprised you are loving your purchase. We are looking forward to the next visit and passing your kind words on to the team. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Helena LenthenSydney, NSW
Good experience to get what I want
I heard viewed the product the week before and decided on it. All went well. Josh was very helpful and managed to offer a price I was happy with. Thats all I have to say
1 comment
Plush Sofas A.Plush Furniture
Hi Helena, we are pleased to hear that you found the perfect sofa for all your needs. We will be sure to pass your appreciation onto the team. Many Thanks!
Warm regards,
Plush Think Sofas
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Excellent Service!
Huge thank you to Josh from Plush Alexandria. He was extremely knowledgeable and quick to answer questions or give honest and genuine advice when asked. Josh made the overall shopping experience a joy. Thanks mate.
1 comment
Plush Sofas A.Plush Furniture
Hi Dave, thank you for taking the time to leave such wonderful feedback on the service you received from Josh at Plush Alexandria. we are so pleased to hear of your experience and will be sure to pass... Read more
on your kind words to Josh and the team. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
RobertSydney, NSW
A Good Experience.
I had been into the Alexandria store several times to see the Citti sofa that I was interested in. I found Chris P to be very approachable and I felt happy to ask him questions. Chris had excellent product knowledge and helped me get my sofa covered in a discontinued fabric which he found out the factory still had enough left for my order. I am very happy with the whole experience so far.
1 comment
Plush Sofas A.Plush Furniture
Hi Robert, thank you for taking the time to share such wonderful feedback on the service you received whilst visiting our Plush Alexandria showroom. We are so pleased Chris was able to assist in findi... Read more
ng the remaining of your selected fabric. We look forward to sharing your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
happy plusherSydney, NSW
Great service from Chris @ Alexandria
Thank you Chris for answering all our questions with great patience as our kids tried nearly every sofa in the store before deciding on the Cameo. We wanted a straight sofa and Chris showed us alternative set ups which catered for our space.
Chris was very professional and really helped us decide on colour and covering as well. He also offered the upgrade protection kit which we are still considering.
We are looking forward to getting our new Plush sofa and we would definitely recommend Plush Alexandria especially Chris!!
1 comment
Plush Sofas A.Plush Furniture
Hi there, thank you for recommending our Plush Alexandria Showroom. We are glad to hear Chris was attentive to your needs and helped find the perfect fit for your space. We look forward to seeing your... Read more
stunning new addition transform into a magical wonderland for the little ones on our Plush Instagram page. https://www.instagram.com/plush_think_sofas/?hl=enSimilar opinion? Write a review on ieatwords.com.au!
HelenSydney, NSW
Fabulous service
I found Plush after shopping at many other stores and was so glad I decided to pop in. Josh at Alexandria was so helpful and very knowledgeable about all the products. He wasnt pushy at all and took the time to listen. I actually went back the following day, as I wasnt sure about the fabric and he took me through some more samples and really helped to make my decision so much easier.
I cant wait to receive my new lounge now.
1 comment
Plush Sofas A.Plush Furniture
Hi Helen, thank you for your feedback. We understand finding the perfect addition for your home is difficult and are glad to hear that upon each visit our Sofa Specialist was able to assist you throug... Read more
hout the process. We are thrilled to hear that you are excitedly anticipating your new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Fantastic service
Josh at the Alexandria store was outstanding. He was knowledgeable about the products and could answer all of our questions, and provided great suggestions. He was friendly and made the whole process easy and enjoyable.
1 comment
Plush Sofas A.Plush Furniture
Hi Hayley & Michael, we are so pleased to hear that you received fantastic service from Josh. We will pass your appreciation onto him and look forward to your next visit. Many Thanks!
Warm regards,
Plush Think Sofas
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LizSydney, NSW
Love Plush Lounges and cant wait for my new chair!
We came into store to purchase a Snuggle chair and came home with both the chair and ottoman on order. We had previously purchased a Plush lounge and are so impressed with the quality and style that we came back. Josh of the Alexandria store helped and looked after us - he was incredibly friendly and insightful and made our purchase easy and swift. He even went above and beyond to send out an extra sample of fabric when I questioned the fabric choice I had made. He was courteous and lovely and we would go back to see him again. Thanks Josh.
1 comment
Plush Sofas A.Plush Furniture
Hi Liz, thank you for sharing such great feedback on your Alexandria Showroom experience. We are so pleased to hear our Josh was able to assist you through the selection process and we are sure you wi... Read more
ll absolutely love your new Snuggle ensemble. Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Lara E.Sydney, NSW
Service
Trilled with the servicemen received from Milly and the Team in Alexandria. A pleasure to deal with and such a pleasant process from the start. Looking forward to the arrival of our lounge
2 comments
Plush Sofas A.Plush Furniture
Hi Lara E, thank you for sharing such great feedback on your Alexandria Showroom experience. We are so pleased to hear our Milly was able to assist you in finding your perfect sofa.
Warm regards,
Plush Think Sofas
Molly was amazing! We love her!!!
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Scott DeeSydney, NSW
Great, friendly service
Ana at the Alexandria Store made the whole process a breeze and actually, dare I say, an enjoyable experience. Loads of options so we managed to come up with a perfect fit for my tricky situation and at a price I was happy with! Thoroughly recommended.
1 comment
Plush Sofas A.Plush Furniture
Hi Scott, thank you for sharing such great feedback on your Alexandria Showroom experience. We are so pleased to hear our Ana was able to assist you in finding your perfect sofa.
Warm regards,
Plush Think Sofas
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StuartSydney, NSW
Super helpful
Thanks to Chris at Alexandria and Dawn from the Online Showroom - we really appreciated the advice about different lounge options and finding one suited to our requirements. Our experience in Plush was very different to other stores due to having staff who understood their product and listened to what we wanted, provided samples so we could check colours at home and answered our questions on multiple occasions. Thanks for your help and a great lounge
1 comment
Plush Sofas A.Plush Furniture
Hi Stuart, thank you for taking the time to share on your overall Plush experience. We are so glad to hear that enjoyed our famous amazing customer service and are looking forward to your new additio... Read more
n. We will be sure to share your kind words with our Online and Alexandria Teams. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LJGIllawarra, NSW
Josh have such wonderful service!
Josh gave great advice, wasn’t pushy but guided us. He had a smile the entire time and was too happy to help! Thank you Josh, we really, really appreciate it
1 comment
Plush Sofas A.Plush Furniture
Hi LJG, we are so pleased to read of the service you received from Joshua at our Plush Alexandria Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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Henry C.Sydney, NSW
Exceptional Customer Service
As a business owner, I understand how important customer service is to success. I recently purchased a sofa and armchair from Plush Alexandria. I was extremely satisfied with the service that I received from Ana D. She was professional, efficient and very knowledgeable about the selection and choices at Plush.
As for the quality of the product, I am thoroughly impressed by my new reclining armchair which I have already put to good use. Though the sofa has not yet arrived, I expect it to be the same quality as the armchair.
I would not hesitate to recommend Ana D from Plush Alexandria to anyone in the market for a new sofa who expects only the best customer service.
1 comment
Plush Sofas A.Plush Furniture
Hi Henry, thank you for your high recommendation on our Plush Alexandria Showroom. It is wonderful to hear that our Sofa Specialist Ana exceeded your expectations and that you are already enjoying one... Read more
of your new additions. We hope you love your stunning new sofa and will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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APDSydney, NSW
Plush Sofa
'd like to express my extreme disapointment in Plush customer service.
Today my replacement sofa was meant to be delivered. The delivery company contacted me with a window between 11-12. I had to contact the driver at 12 as no-one had showed up. He did arrive around 1230 but was not able to deliver the new sofa as he advised that he would not be able to carry it up the stairs.
He offered to leave the new cushions and forget about the new base altogether (how is this acceptable!?). He then left with the replacement base taking it back to the ...Read more
warehouse and left us with the new cushions and our old damaged sofa. So now we have to store these extra cushions in our small apartment and the new sofa goes back to sit in your warehouse collecting dust. We have already wasted a whole morning for this delivery and work full time during the week. Not to mention waiting over 12 weeks for this replacement.3 comments
Plush Sofas A.Plush Furniture
Hi APD, we are sorry to hear of your experience to date and have escalated this to our Management Team to be immediately investigated. If you could kindly send your contact details to contactus@plush.... Read more
com.au to confirm your order so we can resolve this asap. Thank you for your patience in the matter and we apologise for the delays and inconvenience. Warm regards, Plush Think SofasI have emailed you
Plush Sofas A.Plush Furniture
Hi APD, we are sorry for the inconvenience and delays. We are unable to find any email contact from you, if you could please assist by providing your details below or by direct messaging us so we can resolve this asap.
Warm regards,
Plush Think Sofas
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Korey bSydney, NSW
The worst quality/warranty/customer service ever..! Do not buy from them
Very poor quality compared to our previous furniture. Our leather sofa purchased 24months ago has been sagging for the past 18 months called 10 times.! Been in store to complain 5 times.! Now our sofa is even worse with padding coming off the frame, my 1 year old daughter keeps hurting herself bumping her head on the frame. We even opted to pay extra for coverage and plush has not done a thing about it. Terrible customer service and rubbish lounge.! I do not recommend the plush brand to anyone they may have been good in the past but they are ab...Read more
solute crap now And do not pay for extra coverage it is a scam..! I do not have a problem with the Alexandria store or the staff working there, but the lounge quality is just rubbish, and the fact that they haven’t done a thing about it but string is along is even worse. Please do not waste your money with them they do absolutely nothing.2 comments
Plush Sofas A.Plush Furniture
Hi Korey, we are sorry to read of your feedback and have already escalated this to our Management Team. Please accept our apologies for the delays and inconvenience whilst we review your case. If you ... Read more
could kindly send your contact details through to [email protected] so we can resolve asap. We appreciate your patience and as soon as your details are received somebody will be in contact to discuss. Warm regards, Plush Think SofasI have just sent through my details for the 10th time let’s see how long it takes to get a resolution or even a call back once it has been “escalated”
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BashSydney, NSW
Great service and would definitely be referring my friend and family !
Great service by Rob. Picked the longbeach sectional sofa which is amazing and comfy ! Can’t wait til it arrives !
Rob made sure everything on the order was accurate and provided all the information we needed around protection and the plush guarantee. Made the choice so easy, dealing with him was a breeze.
1 comment
Plush Sofas A.Plush Furniture
Hi Bash, thank you for taking the time to share your glowing review with us. It is a pleasure to hear of Robert's invaluable assistance and that you can't wait for your sofa to arrive! We hope you loo... Read more
k forward to being the envy of friends and family with your stunning new addition. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The Best Customer Service by Far! Great products too!
Just ordered our new lounge from Plush Alexandria and have to say the level of customer service is second to none! Had the pleasure of dealing with 3 team members Josh, Chris and Rob who all went above and beyond to make sure we got the right lounge for our new home. They were friendly, knowledgeable and most of all PATIENT with us as we took our sweet time deciding on the model, setup and fabric of our new sofa. We visited in store 3 times and had numerous phonecalls to get our decision right and never felt rushed or hassled. Couldn't speak highly enough of the team here at Alexandria. Can't wait for our new sofa!
1 comment
Plush Sofas A.Plush Furniture
Hi Ryan, thank you for taking the time to leave such a glowing review of your experience. It is lovely to hear of our amazing and patient service upon each of your visits to our Alexandria Showroom. W... Read more
e look forward to sharing your feedback with Josh, Chris and Robert and hope you enjoy your beautiful new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent Service
Chris P was excellent at explaining all aspects of the lounge we wanted to buy. He gave us space so we could make our minds up and did not hassle or hurry us, which is what every customer prefers.
Thanks Chris, go the Dragons!
1 comment
Plush Sofas A.Plush Furniture
Hi Sha, thank you for sharing your wonderful experience with us. We are so pleased to hear your feedback on the showrooms ambience and that you found the perfect sofa for your home. We look forward to... Read more
sharing your kind words with the team. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi Jessica, Thank you for sharing such wonderful feedback on your Plush experience. It is great to hear of the great service you received throughout your sofa selection process form our Crossroads and... Read more
Alexandria Showrooms. We look forward to passing on your kind words and hope you can't wait to receive delivery. Warm regards, Plush Think Sofas