Tony MuraceSydney, NSW
- 13 reviews
- 10 likes
- Verified customer
Greatest piece of rubbish I've ever seen and HORRIBLE customer service
Plush state they have a "10 year piece of mind warranty". There is no such thing and its to be taken with a grain of salt. We had a Leila lounge with more modulars added and chaise. Within 2 weeks leather has started to crease and wear worse than our 20 year old lounge that was on display for the technicians to compare. Our 20 year nubuck lounge had no creases in the leather at all and when you rest on an armrest, it inflates to smooth with no creases.
Technicians say "thats how it is", and one even shouted at me and treated me like i was an i...Read more
diot. Countless calls to customer service whom were "going to raise things with management" and get back to me in a few days. No such calls were returned. I was promised call after call after referring to management on the 30th Nov. Today 11th December I called in disgust AGAIN and they said that a decision has been made and I should have been emailed of which I wasnt! This has dragged on and on and on with no resolve since mid October 2018 after having the lounges merely 2 weeks. So we have a lounge where out of 4 metres long, only 2 people use it and occupy one side only and thats all that sits on the lounge yet at the opposite end, the armrest looks like its been trampolined on and there are about 20 indentations that stay as they are, let alone the creases that are permanent in the neck supports on every single headrest, which Plush say thats how they are because they bend back. Im sorry but a natural state of a lounge is upright, so this is impeccably and incredibly the worst excuse I have ever heard. Having dealt with a great many companies over the years to hold them accountable, Plush dont care and are sending an email to say there is "no fault" with the lounge. NEVER again and my reach is far and will recommend people tread very carefully and note you only have 3 days "piece of mind" if you choose to send the lounge back for any reason. Not good enough Plush.
1 comment
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Our perfect lounge!
Ritika from Belrose bent over backwards to ensure we purchased our perfect lounge. She even managed to help us sort out changes in colour and configuration. We are over the moon with the end result!
1 comment
Plush Sofas A.Plush Furniture
Hi Yvette, we are over the moon hearing of the dedicated service from Ritika at our Plush Belrose Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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4.8(337)Barry R
- 3 reviews
- 3 likes
Worst customer service ever.
The sofa had defective leather, it was inspected twice both technicians said it needed to be replaced. From Plush customer care stating that the sofa would be replaced and they had ordered a replacement, when I checked after 8 weeks they then said they had forgotten to order the replacement and would do so immediately! The end result was that after the technician stated the leather was faulty Dec 2017 to actual arrival of a replacement in Nov 2018 a total of 11 months to finalize our complaint. Good customer service I don't think so.
1 comment
Plush Sofas A.Plush Furniture
Hi Barry, thank you for taking the time to leave your valuable feedback. We are sorry to read of your experience to date and we would like to offer our sincere apologies. This has been escalated to ou... Read more
r management team and will be looked into. Warm regards Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Michelle CSydney, NSW
- 2 reviews
- Verified customer
Amazing customer service and value for money
Beautiful store with so many options to choose from. We walked in stressed with the idea of purchasing a lounge but this was turned into excitement and a fun experience when dealing with Voki at their Belrose store. Very thorough, informative and Not pushy! Allowed us to take our time but being an arms length away for any questions or troubles. Id gladly shop here again and again especially dealing with Voki, can't praise her service enough. Happy customers excitedly awaiting our delivery.
1 comment
Plush Sofas A.Plush Furniture
Hi Michelle, thank you for taking the time to share your high recommendation with us. We are so pleased to hear that your experience at our Plush Belrose Showroom was exciting and we are happy to hear... Read more
that you can't wait for your wonderful new sofa. We look forward to sharing your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
New custom designed lounge suite
From start to delivery the store and deliver staff were amazing, patient, informative and delivered to promise. The quality of the delivered product was as expected and within the timeframe promised. Delivery guys Saye and Bailey were top class, polite, efficient and friendly, and removed all packing materials with them.
1 comment
Plush Sofas A.Plush Furniture
Hi Brian, we are so happy to hear of the overall amazing service you received. We are glad to hear that the delivery was efficient and that all you had to do was enjoy your beautiful new sofa. Many Thanks!
Warm regards,
Plush Think Sofas
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Plush lounge
Plush delivered the lounge at the time and day they advised. The two delivery people, Saye and Bailey, we very professional and polite.
1 comment
Plush Sofas A.Plush Furniture
Hi Andy, thank you for sharing your wonderful experience with us. We are happy to hear that your expectations were met and we hope you enjoy your beautiful new Plush sofa. Looking forward to your next visit!
Warm regards,
Plush Think Sofas
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Plush plus
Hi Plush,
Your armchairs are great. You have delivered a high quality finish after excellent advice and guidance from your sales representative, Voki.
The timeframe for delivery was challenging (three months), but given that this is a product we'll have for many years, a delightful result.
1 comment
Plush Sofas A.Plush Furniture
Hi Alfonso, we are so happy to hear of the excellent service from our Plush Belrose Showroom. We are so happy to hear that you can't wait for your wonderful new armchairs. Thank you for taking the tim... Read more
e to leave such kind words which we will be sure to pass on and we hope you enjoy your purchase. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great service and delivery
The whole experience was easy. From placing the order in store to delivery was a breeze. I just had Saye and Bailey came on time, easy to talk to and delivery with ease. Very happy with the overall service.
1 comment
Plush Sofas A.Plush Furniture
Hi Kate, thank you for sharing your experience. We are glad to hear that every step of your experience was a breeze and we hope you are enjoying your beautiful new Plush sofa.
Warm regards,
Plush Think Sofas
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Great, meeting expectations
The couch arrived in excellent condition and delivered with care and competence by Saye and Bailey the delivery men who were polite and helpful.
1 comment
Plush Sofas A.Plush Furniture
Hi Michelle, thank you for sharing your experience. We are glad to hear that our delivery team met all your expectations and handled your sofa with care as if it were their own.
Warm regards,
Plush Think Sofas
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SueNorth Manly
Perfect Service
Thank you for your patience and attention to details Lisa. Great work and cannot wait for these sofas to arrive for my clients!
1 comment
Plush Sofas A.Plush Furniture
Hi Sue, we are so pleased to hear of your wonderful experience with us. We would love to pass on your kind words but unfortunately we have a few Lisa's so if you could advise the showroom we will be s... Read more
ure to pass them on. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Can't wait to Snuggle!
I found the instore experience quite confusing in terms of pricing and available fabrics and then I called the online number and got the wonderful Dawn Sherwell who helped me through every stage, called me back promptly, helped me with swatches, pricing and delivery, she really knows her stuff and was wonderful to deal with. Thanks Dawn!
1 comment
Plush Sofas A.Plush Furniture
Hi Deb, We are happy to hear Dawn was able to assist you so thoroughly. Thank you for taking the time to share feedback on her wonderful service. We will be sure to pass on your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
JoanneSydney
- Verified customer
Belrose Plush is the place to go
A month before my purchase I saw the Snuggle Petite Chair and Ottoman in store which I loved, I looked around other stores but I couldn't find anything I liked like it. I rang Plush Alexandria to ask for a quote where a Scottish guy picked up the phone and decided to fob me off to come in to the store rather than giving me a quote by phone or email. I hang up and rather than being discouraged because I knew the product was good, I rang Plush at Belrose where Harry happily gave me several quotes by e-mail on the product in several fabrics. I wen...Read more
t online and requested free samples of the fabrics I liked which came a week later, once I decided on the fabric I called Harry back who was happy to take my order over the phone and by email. Very happy with the service I received from Harry and it just shows the difference your attitude can make to win or lose a sale. I look forward to receiving my chair :-)1 comment
Plush Sofas A.Plush Furniture
Hi Joanne, we are so glad to hear of your fantastic experience with our Sofa Specialist Harris at our Plush Belrose Showroom. We hope you can't wait for your wonderful new Snuggle Petite Chair and Ott... Read more
oman to arrive because we can't wait to read the amazing review when it arrives. Thank you for taking the time to leave this lengthy review which we will be sure to investigate and pass on your kind words to Harris. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Joe CSydney
Quick & Efficient Delivery and Assembly
Saye and Terry did a fantastic Job!
Quick delivery and assembly!
So grateful for their help and friendly service!
Much appreciated :)
1 comment
Plush Sofas A.Plush Furniture
Hi Joe, we are delighted reading that your sofa was delivered quick and efficiently. We hope now that all the hard work is done you can finally relax after the long wait and enjoy your wonderful new P... Read more
lush Sofa. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great experience!
It has been a pleasure to meet Ritika at the Belrose store. She is extremely helpful and lovely to work with. Her input was invaluable . I am looking forward to the arrival of my softie sofas! Thanks!
1 comment
Plush Sofas A.Plush Furniture
Hi Janet, we are ecstatic reading that Ritika from our Plush Belrose Showroom was invaluable to your experience. We are so glad to hear that you are looking forward to the delivery of your wonderful n... Read more
ew sofas which we hope you enjoy :). Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Thanks for making the shopping experience so pleasant. Harry was a fantastic help and it's so nice to deal with a sales assistant who spends time with a customer to get it right! I will return to Plush without hesitation :)
1 comment
Plush Sofas A.Plush Furniture
Hi there, we are so glad to hear that Harris from our Plush Belrose Showroom was patient in helping you pick your perfect sofa. We can't wait for your return to our showroom and thank you for making o... Read more
ur experience so pleasant ;). Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent service
Just purchased a lounge from Plush at Belrose. Ritika was extremely knowledgeable and patient with us as we worked through our options. We have visited many furniture stores prior to making our decision to go with Plush. Excellent service and advice. Much appreciated, thank you
1 comment
Plush Sofas A.Plush Furniture
Hi Donna, so delighted to hear of the excellent service you received at our Plush Belrose Showroom! We are so pleased that after a long search for your sofa that you finally found one you love. Thank ... Read more
you for taking the time to leave these kind words and we are sure Ritika will appreciate them :). Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Thanks Voki
We had looked at sofa's and lounge chairs for some time visiting 5 stores
We walked into Plush at Belrose and was greeted by Voki, who was very knowledgeable on the products
We bought 2 luxury reclining arm chairs that day
1 comment
Plush Sofas A.Plush Furniture
Hi Ken, we are so glad that after a tiresome journey searching for your perfect sofa and chairs that you visited our Plush Belrose Showroom. We are very pleased that Sivoki could tell everything you n... Read more
eeded to know before you made the purchase and we are glad you are enjoying your recliners. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Davem
- 3 reviews
- 5 likes
- Verified customer
Terrible product, finish is disintegrating after only 2 years and Plush will not even talk about
We purchased a 3 seater Model E642-119 which was delivered in January 2016. In March 2018, just over two years later, we noticed that the finish on certain areas of one seat the leather was starting to disintegrate. We had purchased the additional Plush Shield warranty for $200, originally, and assumed that this or the "10 year warranty" would cover this problem. We have other leather furniture (NOT Plush) all of which is 10 years old or more and none of this has had a similar problem.
We telephoned Plush customer "care" and they arranged to s...Read more
2 comments
Plush Sofas A.Plush Furniture
Hi Davem, we are disappointed to read of your dissatisfaction and would like to investigate this further. Could you please send your contact details to [email protected] and we will ensure you are contacted.
Warm regards,
Plush Think Sofas
I have already supplied this information!
Similar opinion? Write a review on ieatwords.com.au!
SDDSydney
- 3 reviews
Wonderful experience
We recently purchased an Oasis modular lounge, 2 swivel chairs and an ottoman from the Belrose store. We were assisted on numerous occasions by the lovely Ritika, who is extremely helpful and extremely knowledgeable about their product range. Nothing was too much trouble, and we can't wait to take delivery!
1 comment
Plush Sofas A.Plush Furniture
Hi SDD, thank you for taking the time to share your wonderful feedback on your experience with Plush Belrose Showroom. We are delighted to read of the extremely helpful service you received from Ritik... Read more
a, and we will be sure to pass on your kind words. We are sure you will absolutely love your beautiful new sofa, Snuggle chairs and ottoman! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Nerida and GabeSydney
- Verified customer
5 star customer service
We purchased a lounge on 30/6/18 from Plush in Belrose. There were a few lounges we were looking at across different stores. We found ourselves back at Plush for the 3rd time yesterday and each time we were greeted by Voki. Both my husband and I were so impressed by her customer service skills and her knowledge. She had a perfect balance of attention to details while giving us the space we needed to test out each lounge. She was able to answer all of our questions thoroughly. Voki always had a smile on her face and was clearly very passionate a...Read more
bout her job. Her commitment to making sure her customers were happy was incredible. It was by far the best customer service my husband and I have both received in a long time. We look forward to receiving our lounge! Thank you Voki!1 comment
Plush Sofas A.Plush Furniture
Hi Nerida and Gabe, it is delightful to read of the great service you have received from Voki at Plush Belrose Showroom. We are so pleased to read she helped you and your husband find your beautiful ... Read more
new sofa, and we look forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Plush Furniture NSW, Belrose but you can read 142 questions about Plush Furniture.
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Tony Murace
Another review identical to mine except i didnt get to speak to any rep.
" Warranty process works like this. 1. Technician comes out to convince you there are NO problems with the couch and that all the problems are in YOUR head. 2. Tell anyone from plush including their customer service. you will be passed onto their Area Manager who then tries to have a LONG conversation with you about the OUTSTANDING history of Plush- and that the technician is a real professional and is independently sourced and is not employed by them??!?! and then tries to convince you about how FANTASTIC their services are and how long they have been in business for. They will tell you how GREAT they are but won't listen to what you have to say!!!! P.S also have noticed they are leaving their own positive reviews on various website like product review page. The reviews start off with *Name of Sales Staff Member *Name of the Store Location, and then the product range they are promoting, all tied up in a consumer friendly experience. Such a dishonest company. Avoid!!"Logan M below wrote this and they are spot on with my experience with only difference is that no one except customer service and 2 technicians spoke to me.
Quote :... Read more