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Reviews

(40)
(6)
(0)
(1)
(9)
  • Product Quality
    5.0 (7)
  • Return Claim MadeYes (1) · No (8)
  • Warranty Claim MadeYes (1) · No (8)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.8 (8)


Bcunners

BcunnersSt Hubert’s Island

  • 2 reviews

Love my new sofa!

published

I recently purchased a sofa from the Erina Showroom. The customer service I received was fantastic and I would highly recommend them to anyone looking to purchase a quality sofa.



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Awesome Leroy sofa

published

Amazing lounge, worth every dollar! So comfy and you cant beat the service or 10 year warranty!! Its like im sitting on a cloud. Friends love it too!!! Highly recommend.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kali, thank you so much for sharing such positive feedback on your experience with Plush. We are so happy to hear of your satisfaction with your beautiful new Leroy sofa.
Warm regards,
Plush Think Sofas



Fantastic lounge at first

published

Our sofas started off great! We have had our recliners for about 9 months now. The seating has started to sag. Apparently, this is due to usage (not under warranty) so Plush are not willing to assist. Our lounges were not cheap, I expect more from our purchase. If 'high density' foam is, in fact used, our sofas should hold up better

1 comment
Plush Furniture
Melanie N.Plush Furniture

Hi Davnik, we are disappointed to hear of your experience and would like to investigate this further. Please could you send your contact details to [email protected]
Warm regards,
Plush Think Sofas

Unhappy with leather sofa from Plush

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Laurie,
We are sorry to hear of your dissatisfaction with the service you have received and we have escalated this for the Customer Care manager to look into.
Warm Regards
Plush Think Sofas


perfect Fathers day pressie to my pops very FANCY

published

Service during sale and delivery (and assembly was prompt) love the quality.

will get very lazy on this couch, my dad loves it.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi David H, Thank you for taking the time to share your valuable feedback your Plush Delivery experience. We are absolutely delighted to hear your dad is enjoying his special fathers day gift.
Warm regards,
Plush Think Sofas


  • Verified customer

An excellent purchasing experience

published

Having recently moved to live in Australia, we were in need of informed and unbiased advice, regarding our choice of lounge furniture . LEE provided us with all of the above, and we eventually made our choice, after at least two visits to the Erina store. Lee showed patience and understanding of our need not to be rushed into what was a significant purchase.We were extremely grateful for her knowledgeable input into our decision making process.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Chezza

ChezzaUmina Beach

Beautiful lounge

published

We purchased our new plush sofas at the Erina store.We were served by Kylie who we found extremely helpful.We were very happy with the service of Plush and when the guys delivered our sofas they were very tidy and friendly and they even put felt pads on each of the legs of the sofa.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Decision

published

Purchased Carlton lounge suite in shop at New Year Sales.(50% discount).
Sales officer, Lee, provided great help and advice to a couple of oldies buying their first new lounge after 27 years.
One feature that stood out was that delivery of our lounge suite was scheduled for 11 weeks from purchase date but it arrived about two weeks early. We are very happy with our new chairs and sofa.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Geoff
Thank you so much for your positive feedback it is always nice to hear that customers are receiving the 5 star service they deserve, we will be sure to pass this feedback onto Lee.
Kind Regards, The Plush Customer Care Team

❤️ Kicking back on our new Plush Sofa

published

Awesome delivery & setup by Michael & his team - so pleasant & efficient
The modular sofa is just Devine!!!!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kellie, Thank you so much for your positive feedback it is always nice to hear that customers are receiving the 5 star service they deserve, we will be sure to pass this feedback onto Michael and team.

Kind Regards, The Plush Customer Care Team

Excellent delivery, very happy!

published

Very happy with our Plush lounge, The service we received in store was great and delivery was smooth. Micheal called ahead of time to let us know when he was coming, he arrived on time and set up the lounge without any fuss. Excellent service - thanks!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Heather, Thank you for the great feedback you provided on your experience with Plush. We're pleased to hear that you received great service from Micheal.
Warm Regards, The Plush Customer Care Team


bvieiro

bvieiroSydney Surrounds, NSW

  • 2 reviews

great lounge, service and deliverly

published

Great service and advice when choosing product and answering multible questions patiently - thanks - Anne at Erina, Great delivery and set up Michael and his team- delivered on time, accommodating and friendly. Love our new Lounge and swivel chair - Thanks Plush

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

karen

karenSydney Surrounds, NSW

  • 3 reviews

love our new sofa

published

thank you to Michel our delivery was on time and you put our sofa together in no time!!! very happy with our service

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Karen, thank you for taking the time to share your thoughts, we are always thrilled to receive such positive feedback and we will be sure to pass this onto Michael.
Kind Regards, The Plush Customer Care Team


Such a perfect lounge, love it

published

Easy to purchase, lovely staff that were very helpful and friendly. The lounge also came early which was a great surprise.
Delivery men were a delight and very fast and friendly, took time to place lounge in correct position and left taking all the packaging with them.
Couldn't be happier

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Belinda, thank you for taking the time to share your thoughts, we are always thrilled to receive such positive feedback and thank you for choosing Plush.
Kind Regards, The Plush Customer Care Team


Matt

MattPoint clare

Excellent delivery service

published

Professional delivery from Michael and his team. Unwrapped our sofa, assembled and attached feet. Removed all unwanted waste and arrived on time when they said they would be here.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Matt, Thank you for a wonderful review and we are thrilled you are happy with experience. We will be sure to pass on your wonderful words to Michael.

Kind Regards, The Plush Customer Care Team

Ken

Ken

  • 2 reviews

Delivery of furniture

published

Our furniture was delivered on time by a courteous delivery man called Michael and his offsider who went out of their way to see that we were happy. He put the furniture where we wanted and added felt pads to the feet so as not to scratch the floor. They cleaned up and took all rubbish with them.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ken, thank you for your wonderful words regarding Michael's level of service, we will be sure to pass on your valuable feedback.

Kind Regards, The Plush Customer Care Team

Leather Lounge Delivery 10th December

published

Michael delivered my leather lounge suite, reasonably difficult access, no problems at all, and took packaging away. Very happy with service and the new lounge.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ann, thank you for taking the time to share your thoughts, we are always thrilled to receive such positive feedback and we will be sure to pass this onto Michael.
Kind Regards, The Plush Customer Care Team


Alan

AlanNarara

Sofa delivery 10 Dec 2016

published

Michael delivered our sofa, all went well, he took the packing away, very happy with his service and very very happy with the new sofa

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Alan, thanks you for the excellent review, we will be sure to pass on your kind words to Michael. Thank you for choosing Plush.

Kind Regards, The Plush Customer Care Team


Delivery of my plush sofa

published

I love my new lounge, it was delivered today. Michael and his team were brilliant. They put the lounge together, took the rubbish away. Very friendly.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Haylee, thank you for taking the time to share your thoughts, we are always thrilled to receive such positive feedback and we will be sure to pass this onto Michael.

Kind Regards, Plush Customer Care Team


Amazing service & furniture

published

I was extremely impressed with the curtesy & help that was provided to me the day I purchased my lounge. Have been looking for a long time without much success. Thanks to Valmai everything was made simple & easy. Congratulation to an excellent customer service.

2 comments
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Laila, we are thrilled to hear you are happy with the service you received from Valmai, thank you for taking the time to leave your wonderful feedback.

Kind Regards, The Plush Customer Care Team

laila
laila

you are welcome! Why not give positive feedback when it is well deserved.


Raj in customer service

published

Very polite and helpful, I have spoken to Raj twice and she is very suited to a customer service role.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Michelle, Thank you for the great feedback you provided on your experience. We're pleased to hear that you received great service from Raj.

Warm Regards, The Plush Customer Care Team


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