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Reviews

4.7

391 reviews
5
(343)
4
(29)
3
(2)
2
(3)
1
(14)
  • Product Quality
    4.8 (56)
  • Return Claim MadeYes (2) · No (68)
  • Warranty Claim MadeYes (3) · No (67)
  • Product Appearance As advertised (74%) · Not as advertised (26%)
  • Customer Service
    4.9 (71)
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Reviewer Photos & Videos

Meryl provides us with excellent customer service.

published

We were very satisfied with the services Meryl provided to us. The store had lots of options for us to try out. We needed something quite unique so being able to build our own lounge was perfect.



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Very impressed!

published

The showroom had plenty of styles to choose from, laid out well with room to move and appreciate each piece. Meryl was a pleasure to deal with too. Extremely knowledgeable and could answer my many questions with ease. Overall experience was a dream... Right down to the men who delivered and set up for me. Just perfect!



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Emma B.

Emma B.South East Queensland, QLD

Fantastic service

published

I received fantastic service from Tamara at Plush Aspley, and Huan from Online Support. Tamara was incredibly helpful, patient and friendly, despite my arriving at the store on Sunday afternoon on the last day of a sale and the store was busy. Tamara provided me with comprehensive details of the two Austin modular lounge options I was trying to decide between. That night after I measured up I finalised my purchase online using the quote Tamara emailed to me. The service I received the following day from both Tamara and Huan to process my purchase went above and beyond. I would highly recommend Plush to anyone!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Janet B.

Janet B.South East Queensland, QLD

  • 2 reviews

Excellent service

published

As we already had a Plush lounge when needing additional furniture it was natural for us to return to the Aspley store for the excellent range and the excellent service. Meryl was very helpful and explained the finite detail needed to help us make our decision.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Janet, it is pleasure to hear that you returned to Plush for your newest home addition. We are glad to hear of Meryl's excellent assistance and hope you enjoy your new sofa. Many Thanks!
Warm regards,
Plush Think Sofas

Lorraine

LorraineSouth East Queensland, QLD

Excellent Service from 2 Knowledgable Staff at Aspley

published

Bijoy at Plush Aspley was excellent. He gave us expert information on leather recliners that my husband and I were looking for, covering operation, construction, types of leather, warranty and care. He was warm, thoughtful and patient. When we returned to purchase, Bijoy was on a day off and Judith helped us with the purchase, answering questions we had, ensuring that we understood the product, the warranty and care of the leather. Again we received excellent service from Judith. It is obvious that the staff at Plush, Aspley have excellent product knowledge, are experienced, warm and professional. At no time, did we feel pressured or rushed by either of them; in short a pleasant experience.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lorraine, thank you for taking the time to share on your wonderful Plush experience. We look forward to sharing your kind feedback with Bijoy and Judith. Enjoy!
Warm regards,
Plush Think Sofas

Bejoy

BejoySouth East Queensland, QLD

Excellent customer service by Bijoy...

published

Bijoy was excellent. He helped us to choose the entire sets for our new home. He went through every little details, colour details and very patient throughout. We spent hours in the shop but felt really comfortable with him and very happy with our purchase. Cant wait for the delivery.10/10..

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Joanne

JoanneSouth East Queensland, QLD

Thank you Judith!!

published

Wonderful experience, warmth and professionalism are words that describe Judith from Plush at Aspley. Our Mum cannot wait to get her new couch, after being expertly guided around the showroom by Judith, and choosing the exact perfect fit, colour, cushions to match as well as adding the electric recliner to the single seat. Thank you again Judith!

2 comments
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Joanne, thank you for taking the time to share on your family's experience with our Aspley Showroom. We are glad to hear our team could be of assistance and enjoyed your lovely photo!
Warm regards,
Plush think Sofas

Joanne
Joanne

Our pleasure! Keep up the good work.

Great product, great service

published

Judith provided excellent service taking us through the Cameo Modular product range which is the one we were interested in and explained the various options. She also provided very quick response via email to give us amended quotes to suit our requirements. It was a pleasure to shop in the store and we are looking forward to the arrival of our new sofa.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Service Bijoy and Judith

published

Excellent Service from both Bijoy and Judith. Patient and kind and helpful. Asked me about my needs. Offered purchase care package. Advised it takes 12 weeks to manufacture to my specification.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Barb26

Barb26North West, QLD

  • 2 reviews

Great service

published

Nice range, good layout and great help from Meryl Dodge with options and fabric and care of the leather. Can't wait for it to arrive. Meryl gave us room to browse and help when we asked. Great info and service, thanks.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Julie W

Julie WBrisbane

  • 2 reviews

Love our new lounge

published

Meryl gave us wonderful service and explained in detail how we could build our lounge. She gave us plenty of options and quotes for each and patiently waited for us to decide which one would work best for us. Very happy with our final selection.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lounge chaise repair

published

Andrew arrived on time and was very friendly. Chaise connector to couch was fixed straight away no problems. Thankyou so much for the great service and would recommend Plush to family and friends

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Julie, thank you for sharing on your experience! We appreciate the feedback and will be sure to pass it on to our team.
Warm regards,
Plush Think Sofas

Amanda

Amanda

  • 4 reviews
  • 5 likes

Very happy with new lounge

published

Store was well set out. Merely looked after us very well.
Delivery was prompt and when they said it was going to be which was a bonus. However delivery men did drop my lounge but it seems ok.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Amanda, thank you for taking the time to share your valuable feedback. We appreciate your review on your overall Plush experience and will be sure to pass on to the team.
Warm regards,
Plush Think Sofas

Steph

StephSouth East Queensland, QLD

Excellent service and beautiful product

published

Very helpful staff! Attention to detail throughout. Tane & Inia delivered my sofa, set it up so quickly, helped place it in my living room. They were amazing and so friendly!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Warranty service

published

Excellent experience in obtaining a warranty service from Plush Aspley. Communication through the store to the contact centre was quite efficient. Follow up by the store’s upholsterer was very professional and timely. On the nominated day to undertake the warranty work, on time arrival and efficient and friendly service made the whole experience very satisfying. Compliments to Plush for coordinating this warranty process.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Warranty on fault in fabric stitching

published

My sofa had a small fault with the fabric stitching. Plush replaced it no questions asked. Andrew fixed it & did a great job! He was friendly, professional & great customer service. Very flexible with arranging a time to suit me with work etc.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sofa Recliner Repair

published

We are mostly happy with our sofa, but the foot rest on the recliner has failed twice. [name removed], the repairman, has been excellent in sorting this out for us. He is friendly and punctual. Fingers crossed all is ok with the recliner now.
Cheers,
Garth

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent customer service

published

I walked into Plush at Aspley and saw the perfect couch immediately. Meryl approached me and helped me navigate my specific requirements for my dream couch, and I walked out with my new couch on order and couldn't be happier. I can't wait to get it.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
The Faulkners

The FaulknersDarling Downs, QLD

Happy Customer

published

Our search for an oversized lounge ended when we discovered Plush. We found the right fabric and colour for our decor. Thanks Ross for helping us find the perfect lounge.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Faulkners, thanks for the feedback! It is wonderful to hear that your search for the perfect sofa ended at our Plush Aspley Showroom. Enjoy!
Warm regards,
Plush Think Sofas

Nathan

Nathan

  • 2 reviews

Great product, great service

published

Fantastic range and great service. Watch their delivery emails do get caught as spam though, and also final payment is done over the phone (if not done in store). Overall though 10/10, perfect for our home. Thanks Meryl!!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Nathan, we appreciate your feedback which we will pass on to our team. It is great to hear that your new addition fits perfectly in your home. We would love to see some amazing pictures on our Instagram page!
Warm regards,
Plush Think Sofas

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