Plush Furniture SA, Mile End

Visited Plush for the first time and found their products far superior than other competitors. Excellent customer service from Elyce at Mile End. Nothing was too hard for her and her knowledge of products was outstanding. So looking forward to getting our new sofa.

Visited many other competitors but found Plush had a superior product, fantastic service and were better value all round. Nothing was too hard for the staff and she even advised us to go home and re-measure our lounge before committing to a product. Elyce was amazing. Highly commend her on her service.

Excellent service and advice, really great products, easy to explore options in store with plenty of online information as well to make right choice, and really good delivery and assembly team.

Elyce could not have been more helpful. She followed up without being pushy and gave us all the information we needed to make the right decision for us. We left feeling that we were well looked after.

Found the service to be excellent, it wasn't rushed or pushy, just helpful and informative. Upfront about delivery times and made the ordering process easy and fast. I haven't received my product yet, but the range they had was decent, and better than I had expected to be honest

From the moment I stepped in the doors, I was greeted by the lovely and very knowledgeable Grant, who walked me through the showroom and helped me immensely with choosing a sofa to perfectly suit my needs.

Had a West Coast Sofa, delivered less than 6 month ago. The material is appalling in the level of peeling, requiring to be "shaved" daily so not to look a 5years old, which was not advised at time of purchase.

On contact to plush service department has been told this is acceptable and normal, and who's maintenance suggestions have been do not sit on the couch with jeans, tracksuit pants, use cushions or rugs ! Currently awaiting further responses - as the seem surprised that I do accept this as satisfactory resolution!

After months of deliberation, I took a trip across town to purchase a couch. In contrast to a lot of stores, walking into Plush I was given my own space to have a look around, but not for long enough that I felt neglected. Grant took his time with helping me decide, leaving me to mull over prices, fabrics and structure over the course of a half hour. I felt comfortable and listened to, having him take my needs on board and adjust his advice to reflect them, rather than chasing that higher price point. I'm very excited to have the couch delivered in a few weeks.

We decided to buy our two sofas from PLUSH as the customer service was very professional but with a genuine touch. Delivery went really smoothly from the phone calls about delivery to the final delivery of the sofas.
Thank you Ash and Jason for your friendly but professional manner, from accessing the best way to get the sofas into the area through to the final setup of the sofas. They were very helpful and attentive throughout.

I recently had a delivery of furniture. I was overly impressed with the help & assistance offered to me by the delivery drivers Jason & Ross. They assisted over & above with helping me remove an old lounge suite & were most cautious & considerate.

Rob and Jason delivered my lounge suite today - they were on time, courteous, quick and customer focussed . Their service was excellent. They had to carry the longe around the houses to the front as it wouldn’t fit through my back door but there was no complaint. They just got on with the job.

Grant was the perfect sofa specialist. He knew his product, he listened and gave me the time and space I needed to make my choice. Thank you to Rob and Owen for delivery and setting up the sofa for me. An extra thank you to Rob for his attention to detail and making sure I was happy. The new sofa is the perfect fit both in size and comfort.

The store staff were unbelievable. And to Rob and Ash who delivered, unwrapped, took all the packaging and was so so careful navigating their way into our home, thank you.

Rob / Chris, dropped the sofa off down a long tight hallway in a newly painted house and didnt leave a mark.

Connected it all up, took all the packaging.

On time, in and out quickly. Done

Huan's customer service is second to none! She was so helpful on the phone with my order and went out of her way to explain all aspects of my on-line purchase. It is a rarity to have such enthusiasm about the products sold and she was very knowledgable. Can't wait to snuggle up on our new chair!

From the time I walked in the service was outstanding. We were given all the information we needed with no pressure.
Ash and Owen dropped off the product in line with all of the corrospondence I received. They also put it together for me before they left.

Great work!