Reviewer Photos & Videos
Amazing customer service
Sandra and Loz went above and beyond to help us pick our family couch. They made us feel very welcome and made a stressful choice on our behalf easy!
Both ladies are very knowledgeable and deserve acknowledgement for all their hard work.
Will definitely be coming back for more purchases.
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Ashlea D.Greater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Amazing customer service!
We walked into the Dandenong Plus Sofa to look at couches and we were approached by Sandra who was welcoming and willing to help! She helped us pick the couch, explained the prices and the different options available to us and made us feel really comfortable, she found the perfect medium in helping us but also letting us have a look around at our own pace. We had never been into a plush store before but after being served by sandra we would recommend to all our family and friends.
1 comment
Plush Sofas A.Plush Furniture
Hi Ashlea, we are so pleased to hear of your recent visit to our Plush Dandenong Showroom. We are so pleased to hear you feedback on the showrooms ambience and that you found the perfect sofa for your... Read more
home. We look forward to sharing your kind words with the team. Warm regards, Plush Think Sofas
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Joan BGreater Melbourne (Outer), VIC
Delivery from Joel & Jason perfect
Love our new Cooper leather couch which is going to our new home. Great service, delivered in the time frame.
Delivery guys the best & very polite.
This our third leather couch from Plush & love the quality
1 comment
Plush Sofas A.Plush Furniture
Hi Joan, thank you for sharing on your Plush experience. Hope you enjoy your stunning new sofa and we look forward to your next visit.
Warm regards,
Plush Think Sofas
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ZeljkaGreater Melbourne (Outer), VIC
Excellent service!
From the start till the end Belinda from Plush Dandenong was so helpful and the service she provided was excellent, she was so patient and I felt no pressure from her in making a decision. The delivery guys Danny and Sid from Demiri Transport were also fantastic on delivery day, they assembled everything for us and took away all the packaging rubbish so no mess for us. Thank you!
1 comment
Plush Sofas A.Plush Furniture
Hi Zeljka, it is great to hear that you have received your beautiful new Plush Sofa! We look forward to sharing your kind feedback with Belinda, Danny and Sid. We hope you enjoy!
Warm regards,
Plush Think Sofas
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Great Service
We came back to Plush to purchase a Zara Petite armchair from Lorraine. She was so helpful and genuine - an absolute pleasure to deal with. We'll be back to see her the next time we need another sofa.
1 comment
Plush Sofas A.Plush Furniture
Hi Zoe, we are so pleased to read of the service you received from Lorraine. It is great to hear that your visit to our Dandenong Showroom was nothing but pleasant and we look forward to your next visit.
Warm regards,
Plush Think Sofas
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Great customer service in store and on delivery
We had a great experience in store when we purchased our couch recently. Everything we were promised happened as we were told it would right through to our delivery today. Joel and Jason were without question the most helpful and professional delivery guys we have had deliver to our home ever!
Great work Plush
1 comment
Plush Sofas A.Plush Furniture
Hi John, thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Dandenong and Delivery Teams. It is so great to hear that you ar... Read more
e now enjoying your new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Product, purchase and delivery compliment each other
From the time I walked in to the time I sat on my couch, the experience from purchase to delivery has been flawmess.. Sandra saw that I was looking at the west coast collectiom prior to approching me and the fact that she gave me time instead of jumping on me straight away is something that I also liked. Sandra was extremely helpful and friendly, many great laughs shared while doing the purchase and then to top the experience off delivery boy Joel and Jason were awesome, showed up right on time, communication prior to from the boys was brillia...Read more
nt they were both very friendly and were happy to move it where I wanted it if I didn't like it in my initial spot. No mess no fuss they were awesome and it just complimented my entire first time experience with Plush.1 comment
Plush Sofas A.Plush Furniture
Hi Jacinta, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the growing friendships and great service you received in our Plush Dandenong Showroom and upon ... Read more
delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
john h.Greater Melbourne (Metropolitan), VIC
Finally we got the perfect lounge suit
After we order a leather lounge from Plush, we had to send it back, due to we were not happy who the leather was pooling. Plush gave us Change of Heart exchange.
Corey was the Plush technicine that suggested that we order a Melbourne lounge in a new fabric, Vogue MACROSOFT. We waited 11 weeks for delivery.
The lounge was delivered on Sat looks lovely.
1 comment
Plush Sofas A.Plush Furniture
Hi John, thank you for taking the time to share your feedback. We are sorry to hear of the initial complication but glad to hear that you are loving your perfect new sofa. We look forward to passing o... Read more
n your kind words to Corey. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Uncanny ability to meet all our needs
After enjoying our couch for the last 20 years, it was time for an update. A quick search online led us to choose Plush as the place that seemed to meet the needs that we had in mind for the next couch. We traveled to the Dandenong store and started to browse the showroom. Chelsea approached us to see if we needed any assistance, but we wanted to browse first. Chelsea gave us some space to do just that.
Once we had wandered around the store and tried most of the couches, Chelsea approached us again and asked us how we were doing. Well, th...Read more
e kids wanted the electric recliners, with the USB port, my wife wanted a low back and I wanted a high back. But we could not find the one couch that met all our needs. Chelsea made a few suggestions and we continued to try out the couches. Chelsea took us to a suite that I initially did not like and she took us through all of the features. It had the electric recliners with USB port and the back could be adjusted up or down depending on what you preferred. I could not believe that Chelsea had been able to find the perfect couch that met all of our needs. And now that it has been delivered and set up in our TV room, we are absolutely delighted. The kids love using the buttons to recline whilst charging their game-controllers with the USB port. My wife is relishing that her head is not being pushed forward thanks to the low back and I'm feeling well supported with the back lifted up. If you need great advice and someone to find the perfect couch for your family, go to the Dandenong store and ask for Chelsea!1 comment
Plush Sofas A.Plush Furniture
Hi Matt, what a pleasure it is to read of your glowing review of our Plush Dandenong Showroom. It is wonderful to hear that our lovely Chelsea could make miracles happen and that the whole family is l... Read more
oving the new family sofa. Thank you for taking the time to leave such lovely feedback which we will be sure to pass on. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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ClaudiaGreater Melbourne (Outer), VIC
Ecstatic
The service was excellent. The staff at the Dandenong store helped me choose the perfect product after I explained my needs (thank you for being so patient with my rants). I started counting the days from the day I placed my order and finally it arrived! Delivered by Joel and Jason, the perfect team. They came at the exact time they said they would and they texted me the day before which was extremely helpful. They unpacked the couches, positioned them where I wanted them and even put felt protectors on the legs to protect my floor AND they took the rubbish away! How good are these guys! All in record time, efficient, competent and polite. I love my new lounge!!! Thank you Lorraine, Rachela and Belinda, Joel and Jason
2 comments
Plush Sofas A.Plush Furniture
Hi Claudia, what a pleasure to read of your glowing review. It is wonderful to hear of your satisfaction with the overall excellent service from our Dandenong Showroom to your delivery. We look forwar... Read more
d to sharing your kind feedback with our Team and hope you enjoy your sofa. Warm regards, Plush Think SofasIt was my absolute pleasure!
With best wishes
Claudia
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BrettGippsland, VIC
Hamburger with the lot :)
We had looked at sooooo many furniture stores for couches, but most stores only satisfied 80% of our criteria/needs. We hadn't considered Plush before because we assumed Plush would be expensive based on the quality of the sofas/couches they have to choose from. But on the contrary were extremely surprised when we walked through the Dandenong Store and found an excellent range of sofas/couches at very affordable prices.
The store was well designed and laid out, which made searching for an ideal sofa/couch hassle free and easier.
Lorraine, our ...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Brett, you definitely made our day with such a glowing review of your visit to Plush. It is such a pleasure hearing that Lorraine was 100% committed to finding your perfect fit and making sure you ... Read more
were completely satisfied with your choice. Thank you for taking the time to leave your kind words and we are so glad to hear that you have found the perfect sofa for you home. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Gerard WGreater Melbourne (Outer), VIC
Great example of quality customer service
Only popped into the Dandenong store to see what was on offer! Very impressed with the sales knowledge and customer service of Chelsea who walked us through the pros and cons of what we were searching for, and also provided additional images to give us greater confidence in our choices. A very friendly atmosphere which allowed us to navigate the store and find something we liked, without any pushy sales process. The follow up support provided by Dawn was also very helpful. She explained the process in detail and gave me a lot of assistance given we had concerns about the delivery of our new lounge suite. Both Chelsea and Dawn have given me reassurance that purchasing via Plush was the best thing we could have done. Thanks.
1 comment
Plush Sofas A.Plush Furniture
Hi Gerard, thank you for your kind remarks! Wonderful to hear that all bases were covered during your visit to both Showrooms. We hope you can't wait to enjoy your beautiful new Plush Sofa.
Warm regards,
Plush Think Sofas
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Love our new couch!!
Staff helpful and friendly. Many products and colors to choose from.
Very happy with our couch!! Coloring and quality perfect!
Two guys that assembled the couch were polite and very efficient!!
1 comment
Plush Sofas A.Plush Furniture
Hi Kylie, thank you for sharing on your Plush experience. It is wonderful to hear of the service from our Dandenong and Delivery Team and that you love your new sofa.
Warm regards,
Plush Think Sofas
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Great service!!!
Lorraine provided us with fantastic service! Very friendly, knowledgeable and easy to deal with. Store was easy to locate and large in-store range helped us decide on style on the day.
Great quality product and very comfy
1 comment
Plush Sofas A.Plush Furniture
Hi Ryan, Thank you for taking the time to share such great feedback on the service you received at our Plush Dandenong Showroom. We are so pleased to hear Lorraine was able assist in finding your perf... Read more
ect sofa and look forward to sharing your kind words with the Plush Dandenong team. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great Service
The staff member at Dandenong Plush was fantastic, helped me choose a perfect couch.
Lead time was long (3 months) Danny and Sid from Demiri transport were great, cleaned up everything.
1 comment
Plush Sofas A.Plush Furniture
Hi Kat, thank you for sharing such a great review on your Plush experience. We are so pleased to hear of the service you received both in Showroom and upon delivery from Danny and Sid. We will be sure... Read more
to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Josh WGreater Melbourne (Outer), VIC
Perfect!!
We received excellent customer service at the store, given a very good price, delivered on time and put together together masterfully by Joel and Jason. Really a great experience through Dandenong Plush!
1 comment
Plush Sofas A.Plush Furniture
Hi Josh W, Thank you for taking the time to share such positive feedback on your experience with Plush. We are sure the team at our Dandenong Showroom, Joel and Jason will all be pleased to read your ... Read more
kind words on their service. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Heather TGreater Melbourne (Metropolitan), VIC
Delivery service from Joel and jason
Joel and Jason kept us informed regarding delivery time. They were prompt and polite, cleaning up when the finished. Our lnew lounge is functional and beautiful. Great work guys and thanks for making it such a pleasure
1 comment
Plush Sofas A.Plush Furniture
Hi Heather, we are so pleased hearing that you loved our service from our amazing delivery team. Most of all it is great to hear that you are loving your beautiful new sofa. We look forward to sharing... Read more
your kind words and can't wait for your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Wonderful Service and Great Delivery
Lorraine was fantastic. The first time we visited the store she was able to provide us with an invaluable amount of information. We didn't purchase right then and there as we only had a limited amount of space so we had to go home and do some measuring and placing it out to see whether it would fit. When we returned, Lorraine was there again and was a great assistance. We basically had to start from scratch again and was able to find something that was going to work and something we really liked. Lorraine again was so helpful and knew the produ...Read more
ct and gave us all her time without rushing and we never felt pushed either. Delivery was fantastic. Was given a timeframe and then the day of delivery received a call letting me know they would be there in around 30mins. Once arrived Danny introduced himself and asked where we wanted the suite as would put it where was to be set up. Danny and Sid were very professional from Demiri Transport and worked efficiently and took all the rubbish with them!! Great work by all.1 comment
Plush Sofas A.Plush Furniture
Hi Cindy, thank you for taking the time to leave such a glowing review of your experience. We are glad to hear that your visit to our Plush Dandenong Showroom was invaluable and that you are enjoying ... Read more
your wonderful new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Trevor WGreater Melbourne (Outer), VIC
Great Service, Delivery with a smile
Wasn't bothered by sales people as soon as we walked in the store. Able to have a look around and approached the Sales desk ourselves. Sandra was great. Showed us all the options and walked us around to show fabric options. We walked away still undecided, but once we got home and did a final measure we were set. Made sure we got to see Sandra again and order the Cooper Modular through her. After about 9 weeks ( they told us 10 when we ordered) we got an SMS advising of the delivery date. We responded that it wasn't convenient and shortly afterw...Read more
ards got a phone call (this was around 8pm too). After a quick conversation we confirmed what was possible. Joel and Jason arrived earlier than expected (with a courtesy heads up about 30 minutes prior). They were in the door and out within about 15 minutes and I was able to get on with other activities that day. Did a great job setting it up and positioning where we required. Well done Plush on some great Customer Service!1 comment
Plush Sofas A.Plush Furniture
Hi Trevor, thank you for taking the time to leave such a glowing review of your Plush experience. We look forward to sharing your kind feedback with Sandra, Jason and Joel. It is so great to hear that... Read more
you are now enjoying your new Plush Sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Tanya HGreater Melbourne (Outer), VIC
Awesome
I received my Snuggle swivel chair yesterday and just wanted to tell you that I love it and would like to thank Gaynor for helping me choose the colour and for her fantastic customer service and also to the lovely delivery drives Danny and Anthony who were very professional and take great pride in their job. A really good experience all round.
1 comment
Plush Sofas A.Plush Furniture
Hi Tanya, thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with Gaynor, Danny and Anthony. It is so great to hear that you are now ... Read more
enjoying your new Snuggle chair. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi Dale, thank you for your review of our Plush Dandenong Showroom. We are sure this will be enjoyed by both Lorraine and Sandra.
Warm regards,
Plush Think Sofas