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Reviews

4.9

339 reviews
5
(319)
4
(10)
3
(2)
2
(2)
1
(6)
  • Product Quality
    5.0 (69)
  • Return Claim MadeYes (0) · No (77)
  • Warranty Claim MadeYes (3) · No (74)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    5.0 (77)
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Reviewer Photos & Videos

Amazing customer service

published

Sandra and Loz went above and beyond to help us pick our family couch. They made us feel very welcome and made a stressful choice on our behalf easy!
Both ladies are very knowledgeable and deserve acknowledgement for all their hard work.
Will definitely be coming back for more purchases.



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Dale, thank you for your review of our Plush Dandenong Showroom. We are sure this will be enjoyed by both Lorraine and Sandra.
Warm regards,
Plush Think Sofas

Ashlea D.

Ashlea D.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Amazing customer service!

published

We walked into the Dandenong Plus Sofa to look at couches and we were approached by Sandra who was welcoming and willing to help! She helped us pick the couch, explained the prices and the different options available to us and made us feel really comfortable, she found the perfect medium in helping us but also letting us have a look around at our own pace. We had never been into a plush store before but after being served by sandra we would recommend to all our family and friends.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Joan B

Joan BGreater Melbourne (Outer), VIC

Delivery from Joel & Jason perfect

published

Love our new Cooper leather couch which is going to our new home. Great service, delivered in the time frame.
Delivery guys the best & very polite.
This our third leather couch from Plush & love the quality

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Joan, thank you for sharing on your Plush experience. Hope you enjoy your stunning new sofa and we look forward to your next visit.
Warm regards,
Plush Think Sofas

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Zeljka

ZeljkaGreater Melbourne (Outer), VIC

Excellent service!

published

From the start till the end Belinda from Plush Dandenong was so helpful and the service she provided was excellent, she was so patient and I felt no pressure from her in making a decision. The delivery guys Danny and Sid from Demiri Transport were also fantastic on delivery day, they assembled everything for us and took away all the packaging rubbish so no mess for us. Thank you!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Zeljka, it is great to hear that you have received your beautiful new Plush Sofa! We look forward to sharing your kind feedback with Belinda, Danny and Sid. We hope you enjoy!
Warm regards,
Plush Think Sofas

Great Service

published

We came back to Plush to purchase a Zara Petite armchair from Lorraine. She was so helpful and genuine - an absolute pleasure to deal with. We'll be back to see her the next time we need another sofa.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Zoe, we are so pleased to read of the service you received from Lorraine. It is great to hear that your visit to our Dandenong Showroom was nothing but pleasant and we look forward to your next visit.
Warm regards,
Plush Think Sofas

Great customer service in store and on delivery

published

We had a great experience in store when we purchased our couch recently. Everything we were promised happened as we were told it would right through to our delivery today. Joel and Jason were without question the most helpful and professional delivery guys we have had deliver to our home ever!
Great work Plush

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Product, purchase and delivery compliment each other

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
john h.

john h.Greater Melbourne (Metropolitan), VIC

Finally we got the perfect lounge suit

published

After we order a leather lounge from Plush, we had to send it back, due to we were not happy who the leather was pooling. Plush gave us Change of Heart exchange.
Corey was the Plush technicine that suggested that we order a Melbourne lounge in a new fabric, Vogue MACROSOFT. We waited 11 weeks for delivery.
The lounge was delivered on Sat looks lovely.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Uncanny ability to meet all our needs

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Claudia

ClaudiaGreater Melbourne (Outer), VIC

Ecstatic

published

The service was excellent. The staff at the Dandenong store helped me choose the perfect product after I explained my needs (thank you for being so patient with my rants). I started counting the days from the day I placed my order and finally it arrived! Delivered by Joel and Jason, the perfect team. They came at the exact time they said they would and they texted me the day before which was extremely helpful. They unpacked the couches, positioned them where I wanted them and even put felt protectors on the legs to protect my floor AND they took the rubbish away! How good are these guys! All in record time, efficient, competent and polite. I love my new lounge!!! Thank you Lorraine, Rachela and Belinda, Joel and Jason

2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Claudia
Claudia

It was my absolute pleasure!
With best wishes
Claudia

Brett

BrettGippsland, VIC

Hamburger with the lot :)

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Gerard W

Gerard WGreater Melbourne (Outer), VIC

Great example of quality customer service

published

Only popped into the Dandenong store to see what was on offer! Very impressed with the sales knowledge and customer service of Chelsea who walked us through the pros and cons of what we were searching for, and also provided additional images to give us greater confidence in our choices. A very friendly atmosphere which allowed us to navigate the store and find something we liked, without any pushy sales process. The follow up support provided by Dawn was also very helpful. She explained the process in detail and gave me a lot of assistance given we had concerns about the delivery of our new lounge suite. Both Chelsea and Dawn have given me reassurance that purchasing via Plush was the best thing we could have done. Thanks.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Gerard, thank you for your kind remarks! Wonderful to hear that all bases were covered during your visit to both Showrooms. We hope you can't wait to enjoy your beautiful new Plush Sofa.
Warm regards,
Plush Think Sofas

Love our new couch!!

published

Staff helpful and friendly. Many products and colors to choose from.
Very happy with our couch!! Coloring and quality perfect!
Two guys that assembled the couch were polite and very efficient!!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kylie, thank you for sharing on your Plush experience. It is wonderful to hear of the service from our Dandenong and Delivery Team and that you love your new sofa.
Warm regards,
Plush Think Sofas

Great service!!!

published

Lorraine provided us with fantastic service! Very friendly, knowledgeable and easy to deal with. Store was easy to locate and large in-store range helped us decide on style on the day.
Great quality product and very comfy

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service

published

The staff member at Dandenong Plush was fantastic, helped me choose a perfect couch.
Lead time was long (3 months) Danny and Sid from Demiri transport were great, cleaned up everything.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Josh W

Josh WGreater Melbourne (Outer), VIC

Perfect!!

published

We received excellent customer service at the store, given a very good price, delivered on time and put together together masterfully by Joel and Jason. Really a great experience through Dandenong Plush!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Heather T

Heather TGreater Melbourne (Metropolitan), VIC

Delivery service from Joel and jason

published

Joel and Jason kept us informed regarding delivery time. They were prompt and polite, cleaning up when the finished. Our lnew lounge is functional and beautiful. Great work guys and thanks for making it such a pleasure

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Wonderful Service and Great Delivery

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Trevor W

Trevor WGreater Melbourne (Outer), VIC

Great Service, Delivery with a smile

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tanya H

Tanya HGreater Melbourne (Outer), VIC

Awesome

published

I received my Snuggle swivel chair yesterday and just wanted to tell you that I love it and would like to thank Gaynor for helping me choose the colour and for her fantastic customer service and also to the lovely delivery drives Danny and Anthony who were very professional and take great pride in their job. A really good experience all round.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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