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I visited Plush in Geelong 6 months ago and fell in love with their style. I received a quote but decided to hold off. I contacted Nick from the store last week after many online visits to check out my preferred sofas. Nick went out of his way to help me again, requote and even advised of up and coming sales so I could save even more on the purchase. He was patient over 4 days of me deliberating, sent me photos, quotes and product infroamtion. I purchased over the phone and could not fault any of the service I recevied. So excited to receive my new sofas!
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Linda M.Southwest, VIC
Excellent service and advice
Great experience buying a new sofa - Nick was very helpful and gave good advice assisting with measurements on our new home plans and with how the sofa i had selected would look. I was provided with information to give to my partner so we could make a decision together with our limited time. Really looking forward to lounging around on our new couch.
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Plush Sofas A.Plush Furniture
Hi Linda, thank you for sharing your feedback! It is great to hear of Nick's valuable assistance throughout the sofa selection process. We look forward to seeing your stunning sofa on our Instagram pa... Read more
ge among many other satisfied customers. When sharing your new addition remember to invite us into your home with #myplushstyle. Looking forward to seeing these amazing pictures! Warm regards, Plush Think Sofas
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AMANDA UNDERWOODSouthwest, VIC
- 2 reviews
Great products and service
i was very satisfied with the store I was assisted by Nick who was very good. We discussed the various lounge suites until i found one that i really liked then we discussed the fabrics different colours etc. Finally found the one all ordered and ready to go. Great job.
1 comment
Plush Sofas A.Plush Furniture
Hi Amanda, we really appreciate you leaving your valuable feedback. We are pleased to hear Nick was able to assist throughout the process. Many Thanks!
Warm regards,
Plush Think Sofas
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Great sofa with all trimmings plus delivery
Friendly delivery drop where furniture was assembled and rubbish taken away. Couteous call day before delivery and on the day. Ordering process was easy,manufacture time was as qouted. Fabric sensational and has been scotch guarded. 2 seater Mascot in grey charcoal thick cordaroy
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Plush Sofas A.Plush Furniture
Hi there, thank you for sharing on your wonderful experience with Plush. We are so pleased to read that you have received your new addition which we hope you enjoy. We look forward to sharing your kin... Read more
d feedback with our Geelong and Delivery teams. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
FrankDarwin, NT
Constructive feedback
We've purchased Plush furniture over many years, have daughters who have purchased here also and find the furniture second to none.
However some system processes have let the positive experience down.
We purchased our furniture six months ago to coincide with the completion of our house build. We paid the substantial amount off over this time but had no correspondence to update the balance we owed. We physically visited the store to ensure our money was being deposited into the correct Plush account.
We then set a delivery day (again in store...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Frank, thank you for taking the time to share your constructive feedback. We are disappointed to hear of your impression and have already passed this on to be investigated. For help with our invest... Read more
igation we would greatly appreciate you sending your contact details to [email protected] so we can identify you. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LiamSouthwest, VIC
Amazing products and service
Lee provided an amazing service and made the whole process of shopping for new couches very easy. Products on offer from Plush were easily the best in terms of style, comfort and quality compared to other stores we visited in the area. They also provide a great delivery and setup service even taking away packaging rubbish that saves you the headache of a trip to the tip or trying to squeeze into your household rubbish bin. You can purchase with peace of mind at Plush due to their change of heart guarantee and product protection. All in all, couldn't be happier to recommend them.
1 comment
Plush Sofas A.Plush Furniture
Hi Liam, thank you for your glowing review on your Plush experience. We are so pleased to read of the amazing service you received both in the Showroom from Lee and upon delivery and that you are now ... Read more
enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
EstrishaAU
- 4 reviews
Uncomfortable in no time
Bought the Zara 4 seater sofa. And the amount of fluffing required is almost a full time job. The feathers are incredibly difficult to spread out no matter how much you bash, flip and rotate the cushions. And as a result the sofa is sagging in the middle, lumpy and unconfortable. Really disappointing as it’s a great size and looks good. Only lasted a month or so before this issue arose.
6 comments
Plush Sofas A.Plush Furniture
Hi Estrisha, we are disappointed to hear this and apologise for this inconvenience. So that we can have this resolved as soon as possible can you please send your contact details to [email protected]... Read more
m.au. Once your information is received we will be in contact. Warm regards, Plush Think SofasI didn’t bring this issue up any earlier as I expected that it’s just a flaw in the design rather than a fault, I was right. The technician came and assessed and said it’s just what happens to such la... Read more
rge cushions and no sofa doesn’t sag unless the cushions are small and hard. He said he would make a report anyway and that if I don’t hear back in 3 months to call again... he said even if they did give us new inserts, we would soon have the same issue again. He told us to keep flipping the cushions as we are already doing. Really disappointing.Plush Sofas A.Plush Furniture
Hi Estrisha, thank you for your patience whilst we reviewed your case. We have been in contact to resolve this matter and are disappointed to hear that you were uninterested in a second opinion.
Warm regards,
Plush Think Sofas
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ShelleySouthwest, VIC
Great couch, efficient delivery system
Ordered a Snuggle couch from Plush Sofas Geelong. The whole process was very smooth. Danny & Sid from Demiri Transport delivered it. They were great, communicating an exact arrival time, very respectfully entering the house and setting it up. Couldn’t be happier!
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Plush Sofas A.Plush Furniture
Hi Shelley, thank you for sharing on your recent visit to our Plush Geelong Showroom. We are glad to hear that you couldn't be happier with your new Plush Sofa. We look forward to sharing your kind wo... Read more
rds with our team. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
DonSouthwest, VIC
Delivery was perfect, driver was very knowledgeable
The store was set out great and the personal service was very good, lots of couches to chose from and plenty of fabric to choose from, I will definitely shop at plush again
1 comment
Plush Sofas A.Plush Furniture
Hi Don, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in the Showroom and upon delivery and that you are now enjoying ... Read more
your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Brilliant delivery guys
Your delivery guys Danny and Sid from Dimiri Transport were brilliant. Brilliant communication punctial so polite. Just great. Its the second time we've had a delivery from Plush with these guys. Certainly enhances the Plush experience.
1 comment
Plush Sofas A.Plush Furniture
Hi Darryl, thank you for sharing on your recent experience with us. It is a pleasure to hear that once again we have exceeded your expectations. We look forward to passing on your kind words and look ... Read more
forward to your next visit. Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
OllieGreater Melbourne (Outer), VIC
- 2 reviews
Great Plush experience
Returning Plush customers..thank you to Nick at Plush Geelong ... now we are sorted with our new Plush package Love the Style Quality Staff assist and value for great products All sorted thanks to Plush Geelong
1 comment
Plush Sofas A.Plush Furniture
Hi Ollie, what a pleasure it is to hear from a returning Plush customer! We appreciate your lovely words and feedback on our showrooms ambience. Can't wait for your next visit!
Warm regards,
Plush Think Sofas
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James C.Southwest, VIC
Unreal
Elexcellent service in store. They had heaps of comfy couches to choose from. We fell for the Zara for our first new couch. Delivery was both quick and professinal. Highly recommended.
1 comment
Plush Sofas A.Plush Furniture
Hi James, thank you for taking the time to leave your feedback. We are so glad to hear yo have received your sofa which we hope you enjoy. Looking forward to your next visit!
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Pleasant purchasing experience!
Choosing a new sofa and chair set was a pleasant and easy experience. On walking into the store, Nick approached us with a friendly and helpful demeanor. Great range and helpful advice provided by Nick. The selection and purchase was quick and easy.
1 comment
Plush Sofas A.Plush Furniture
Hi Bambi, we are so pleased to read of the service you received from Nick at our Plush Geelong Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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AndreaSouthwest, VIC
Wonderful service
We needed a lounge to suit our new property and Nick was fantastic. The care and attention that we received in regards to product, product care, delivery and payment was brilliant. Thank you for making it an enjoyable experience.
1 comment
Plush Sofas A.Plush Furniture
Hi Andrea, we are so pleased to read of the wonderful service you received from Nick at our Plush Geelong Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Natalie JSouthwest, VIC
Professional Service
Excellent product, service & delivery.
Would highly recommend.
Kept me updated from timeof purchase through to delivery.
Delivery drivers were so careful & even moved my old furniture for me!
Couches are excellent quality & so comfortable!!
1 comment
Plush Sofas A.Plush Furniture
Hi Natalie, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in the Showroom and upon delivery and that you are now enjoy... Read more
ing your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent customer service
Recent purchase and deliver of sofas from Plush Geelong. The staff in store were very helpful, knowledgeable and friendly, Rachael helped us and was happy to liaise very phone/email. Delivery was excellent. Jonathon and Jose were great, super helpful and friendly and helped us out. Would definitely use Plush again.
1 comment
Plush Sofas A.Plush Furniture
Hi Kate, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the excellent service you received both in the Showroom from Rachael and upon delivery and that you... Read more
are now enjoying your brand new Plush Sofas. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
AndySouthwest, VIC
Fantastic Service!!
Love the store in Geelong. Maria was very patient and helpful in such a genuine way.
Our purchase was made so much easier due to her fantastic and pleasant customer service.
1 comment
Plush Sofas A.Plush Furniture
Hi Andy, we are so pleased to read of the service you received from Maria at our Plush Geelong Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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Nick- the couch expert
Nick was easy to deal with. Was super patient whilst we measured and gave great advice as to how our living room was going to look. Was also super helpful when choosing colours. If you need a couch Nick is your man!
1 comment
Plush Sofas A.Plush Furniture
Hi Dave, we are so pleased to read of the service you received from Nick at our Plush Geelong Showroom. It is great to hear of his expert assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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KmarieSouthwest, VIC
- 2 reviews
Great customer service
Russel at Plush Geelong was very knowledgeable about the sofas in store. We purchased
3 x 2 seater Softy Sofa during the 50% sale and we are very happy with the price and quality. Time frame from purchase to delivery was accurate.
Jonathan & Jose who delivered our sofas were very professional, polite, tidy and even took the rubbish away. They ensured the sofa legs and felt were attached and set up correctly.They gave us a time frame of 3 hours and arrived within that time.
Overall a great experience from Plush in Geelong and the delivery service they offered.
Kim & Steve.
1 comment
Plush Sofas A.Plush Furniture
Hi Kmarie, thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with Russell, Jonathan and Jose. It is so great to hear that you are no... Read more
w enjoying your beautiful new Softy Sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Brilliant customer service
Appreciate the excellent customer service both instore when selecting our sofa, right through to keeping us informed on status of our order and contacting us within the time frame they gave us when we placed the order, to arrange delivery. Today we continue to be impressed with Jonathan and Jose when they delivered our sofa. We live on a tricky block and you need to climb up up up and they did it with a smile with no fuss or bother, unwrapped sofa, set it up and removed all the rubbish. Brilliant, most grateful.
1 comment
Plush Sofas A.Plush Furniture
Hi Joh, Thank you for taking the time to share such wonderful feedback on your experience at our Plush Geelong Showroom and with our delivery team. We are sure Jonathon, Jose and the Plush Geelong tea... Read more
m will be pleased reading your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Plush Sofas A.Plush Furniture
Hi Jacquelle, we want to thank you for taking the time to share such wonderful feedback on the service you received from Nick upon your visit to Plush. It is great to hear that you did eventually retu... Read more
rn for your favorite sofas. Many Thanks! Warm regards, Plush Think Sofas