Thanks RAC for the prompt refund when I accidentally purchased two policies for the same trip. No fuss, no delay..it is appreciated.
Guess that's why I use RAC for travel insurance

The policy was good value and will take one out again when the time comes. RAC was easy to contact, quick to reply, informative, helpful. Very impressed with how quickly the request was actioned and the professionalism of the service team.

Travel to Bali

Good value, excellent customer service. Will definitely insure with RAC again, thank you Craig at Halls Head. Can’t go this year thanks to COVID-19, bring on 2021.

Easy to contact, issue dealt with and action within 24 hours, in the midst of this horrible pandemic, thank you impressive, wish I could cancel my air fair as easily.

Thank you for cancelling my travel insurance due to this COVID-19. Your respond was excellent within 30 min it was sorted. You made it stress free. Just wish it was possible to cancel my flight with AirAsia. Thank you.

Good value, how’ve the true test is when you need to make a claim. That is he you know if the company is great. I have had claims on policies ie: vehicle and personal ..RAC have been very good. I choose you because you are local. However, I do think all companies should be doing more in light of this Coronavirus, I feel this is an area where they all let themselves down. Or charge an additional premium for cover. I would be happy to have that choice.

Need to jump heaps of hurdles for claim to be processed,still waiting
Only reason I took out this policy I thought it was local.. But need to deal with the underwriter..

I had lost the information on my policy which was being transferred from one trip to another. Both staff members were extremely helpful and very pleasant. I had been dreading making the call with no details, but both were so-so lovely and helpful. I got off the phone with a big smile on my face! ThankYou RAC.

Noticed an error with the ages on the insurance policy, trying to get somone to assist correct this error is difficult, there is no 24 hour number ! I spoke to a receptionsit who told me the RAC was shutting in 7 mins and they could not assist me! I have emailed, however, this is not satisfactory a large company like RAC should have better customer care. First and last time we will use RAC for travel insurance.

RAC make false and misleading statements and commercials.
Take their current TV commercials where they spruik being "local"
When you make a complicated travel claim like we had they are anything but local. We called their help line but from then on we were transferred to their insurance company (RAC is only an agent for tokio marine, one of the largest and nastiest insurance companies on the world who were charged with fraud and ripping off their customers to the tune nearly $100 million). After a few emails with them we were transferred to their senior USA staff. Hardly local. Their senior management also promised to monitor progress: did not happen. RAC did not care one bit about us: they are liars d thieves.

I got sick when I went to Philippines. Spent about $238.00 for the doctors. It didnt worry me because I thought I will claim it back and I am in good hands. Emailed them to claim my insurance and they told me I cant claim it because the reclaimable amount is $250! crap not even 20 bucks difference. Shame on your scam RAC!

Lost a phone in Phuket to one of the honest taxi drivers. Put in a claim and after 9 days got a reply to supply everything from police report, travel itineraries etc to having Telstra writing a letter saying phone had be blocked. Caught once by this mob but will Never use them again. Told them to cancel my claim and I will replace the phone.

Shame on the RAC for being associated with them. Currently have 3 cars insured that will be getting a new insurance company also.

It would be useful when getting and or buying travel insurance quotes to pre-populate member # and details rather than having to manually re-enter after login. Feeback about productt improvements. thanks

wife and kids went on a 2 months trip to malaysia and kids got sick in that period and was in and out with doctors, we had peace of mind as we thought we are covered but when they came back and tried to claim which was $300 all together in bills for both kids but was suggested from rac that we have to pay each kid w excess $250 if we want to claim but my understanding is that its the one policy they all are under then why different excess. didnt know this otherwise never would have taken from RAC. travelling again next month but will take insurance from other company. never again. disappointed

You are not really dealing with RAC. Tokio Marine have a clause which covers them from replacing anything lost by calling it "left unattended". They don't seem to have a definition for "lost". Mine was a small claim for reading glasses lost at the airport but they have deemed them to be left unattended. RAC have tried hard but have no real leverage with TM. I'm very disappointed that RAC have aligned with such a ruthless company. I would not recommend using RAC for travel insurance.

RAC insurance does it again. Good insurance that is well priced and so eassy to get online. I plan to continue to use RAC dor all my insurance. Thank you RAC

Copy of a email I received from RAC my GPS was lost or stolen read the terms and condition carefully they are covered when you try make a claim they call it unattached item well for it to be stolen has to be unattached to start with
In my case I left it in hotel room reported it as stolen they state the item wasn’t with you they call it unattached item as in they term and conditions I’m a member with RAC 15 years for a item worth $320 they lost a customer

I have taken out travel insurance multiple times with RAC and was under the illusion that everything was great, people in Perth easy to deal with, price competitive. Making a claim is however a different story. The Tokyo company which underwrites the RAC are rude, difficult to deal with, demand a series of different lots of information. Anything to delay and frustrate you. Totally illogical to me that someone would give up a long planned European holiday to fly back to Australia to see a family member believed to be dying. Why would anyone do that? Yes there is documentation from the hospital to support this claim, still they continue to demand more and more. If you value your sanity don't go there.