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138 questions from our users

Gavin D

Gavin Dasked

Avenger 25

Hi,i have just got a new avenger 25 LPG heater,works very well but the fan in on full all the time,i cant work out how to either turn in off or turn the fan down as it is a little noisey..Thanks



1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Gavin D, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

BenLee

BenLeeasked

Avenger 25

Just bought a Avenger 25TRE but could not find anything online about a TRE. What is the difference between TRE and Plus? everything i read seems to be about the plus

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question BenLee, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3.



Thanks,
Rinnai Australia

Rga

Rgaasked

Rinnai Avenger 25 / 25Plus

I have an avenger 25 plus... recently the heater flames out?!?
I’m just wondering if this has happened for anyone else?
The heater generally works fine for 1 to 2 hours and then just makes this god awful roaring noise as if the flame is lighting and not lighting in quick succession, this is accompanied by a gas smell.
I have had it serviced but that was useless, problem persists.
Any ideas??

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Rga, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia



Jay M.

Jay M.asked

Rinnai Avenger 25 / 25Plus

We love our Rinnai Avenger 25 Plus but just wish the display was readable in low light. It’s a small issue but wondering whether we are missing some simple trick where the display can be made backlit for low light conditions.
Are we missing something??

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Jay M, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

carole

caroleasked

Rinnai Avenger 25 / 25Plus

Hi the buttons on my rinnai avenger 25 Do not work. The on off is still working but the heater is stuck on 17 and I cannot turn it up or down any ideas?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question carole, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

David B.

David B.asked

Rinnai Avenger 25 / 25Plus

I purchased a Rinnai Avenger 25 Plus two weeks ago(natural gas),it works great but it emits gas fumes when started the fumes go through the house I have to open doors and windows for a while to clear the fumes then it’s ok.I replaced my other rinnai natural gas heater as it started to emit gas fumes to.I called the rinnai service centre and said its chemicals I use in the house but I don’t use any.Could you advise me what could be going on. Thankyou David Bourke

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question David B, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

SAM

SAMasked

Rinnai Avenger 25 / 25Plus

our rinnay 25 plus has gone in lock mode haw do we undu this

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question SAM, To deactivate the Lock function press both the Up and Down buttons simultaneously for 3 seconds. The Lock indicator will go out to show that the Lock function is no longer active. The Lock function can be deactivated at any time in this manner.

SAM

SAMasked

Rinnai Avenger 25 / 25Plus

the unit has gone in stand by mode haw do we started up we tryed all the buttons but steel no change ?????

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question SAM, To deactivate the Lock function press both the Up and Down buttons simultaneously for 3 seconds. The Lock indicator will go out to show that the Lock function is no longer active. The Lock function can be deactivated at any time in this manner.

Montechel

Montechelasked

Rinnai Avenger 25 / 25Plus

The fan on.my Avenger 25Plus is constant and noisy. Is this normal as can't seem to get low, med, or high?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Montechel, has the heater been serviced recently? We recommend all gas appliances are serviced every 2 years to ensure optimal safety and performance. A build up of dirt and debris on the fan can cause excess noise.

The fan on the unit is automatic and set by the heater depending on the output required for the temperature selected, this cannot by overridden.

Montechel
Montechel

I have only just purchased and installed it. My friend bought a model last year and hers has low, med and high fan setting and is very quiet?

Astrid

Astridasked

Rinnai Avenger 25 / 25Plus

I have had my heater for 10 years now and works well but the timer has never worked. I have had a few attempts and been through the instruction manual and have set the on time and off times on Weekdays and Weekends with no luck. Is there something else I need to do?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Astrid, we have a technical help desk who can run through the timer function with you and can be reached on 1300 555 545 option 2.

Loretta

Lorettaasked

Rinnai Avenger 25 / 25Plus

Is Rinnai 25 /25plus a free standing heather or dose it have to be fix to a wall

2 answers
Loretta
Loretta

Do one recommend it as a great heater to have

Rinnai
Rinnai A.Rinnai

Thank you for the question Loretta. The Avenger 25/25 Plus are sold as a freestanding portable heater, complete with hose connection to bayonet. Please contact our Sales team for further assistance on 1300 555 545 option 1.

Thanks,
Rinnai Australia

Jim Fisher

Jim Fisherasked

Avenger AV25L (LPG, White)

I have an avenger 25 running on natural gas.
Can this unit be modified to use LPG as we are moving to the country

3 answers
SSSuave
SSSuave

I can't say for sure but I think you can get it modified by a qualified gas fitter? Check this thread... /listings/rinnai-avenger-25-25plus-25-lpg-av25l/q-and-a

Rinnai
Rinnai A.Rinnai

Thank you for the question Jim Fisher. Please contact our Technical Help desk on 1300 555 545 option 3 for further assistance.

Thanks,
Rinnai Australia

Ash
Ash

Gasrite 0425 241 945
Gasrite.com.au

Paula

Paulaasked

Rinnai Avenger 25 / 25Plus

What’s the difference between a rannai avenger 25 and avenger 25 Plus please

2 answers
SSSuave
SSSuave

The obvious difference is the physical size with the plus being a bit taller. There is also an output increase in the "Plus" and therefore it is possible to affect a larger m2 area. I suggest pulling up both on the rennai.com.au site. They are both listed in the "Portable Gas Heater" section. Pull up the specs for each and look at them side by side. Depending on the area you want to heat (don't over demand and set yourself up for disappointment), you really cannot go wrong with the Rennai Avenger Gas Heaters.

Rinnai
Rinnai A.Rinnai

Thank you for the question Paula. Please contact our Sales team on 1300 555 545 option 1 for further assistance.

Thanks,
Rinnai Australia

Rajiv C.

Rajiv C.asked

Avenger AV25SN (Natural, Silver)

Hi after the Avenger 25 Gas heater is switched on, it works for 2-3 mins and then it shows 18 in green and blinks... what could be issue?

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for the question Rajiv C. Please contact our Technical help desk on 1300 555 545 option 3 for further assistance .

Gayle Stannard

Gayle Stannardasked

Rinnai Avenger 25 / 25Plus

Had my Rinnai Avenger 25 for a few years now. My biggest issue is it directs the heat upwards, so above waist height the room is hot, but below that height the room is still freezing. I've looked at the front grill, there is no way it can be moved or turned. Any ideas? I asked Rinnai not long after I bought, but didn't get a reply.

No answers
Hosein Amiri

Hosein Amiriasked

Avenger AV25N (Natural Gas, White)

Hi. I have this heater for two years. But recently, when it's lit, there is a bad smell of smoke. And its light and red light is red. Any ideas?

1 answer
SSSuave
SSSuave

I am hoping the Rinnai rep picks up on this and asks you for more detailed info. I do not like to give out guidance when their could be a serious/dangerous fault involved. The red LED might be its normal operating light that goes from green to red when it is fully running. The smoke smell is the one that concerns me most. Sometimes you might get a slight hint of a smell that usually indicates lack of ventilation as it is an unflued heater. If its more a burn/electrical smell then it might time to get a pro to physically take a look.

marco

marcoasked

Avenger AV25L (LPG, White)

How do you turn back on when child lock on?

1 answer
SSSuave
SSSuave

My Avenger child safety goes on and off by pressing the up and down temp controls at the same time for 3 seconds.

Shae

Shaeasked

Rinnai Avenger 25 / 25Plus

I have a Rinnai avenger 25.
Why does it switch off and flash code 12 when the set temperature reaches the room temperature?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Shae, error code 12 usually indicates an issue with gas supply to the unit. If you have another outlet you can test if this works with the heater or a service call maybe required.

SSSuave
SSSuave

That code usually means a supply issue. I had to have my house external gas connectors replaced due to wasps filling them (x2) with mud. As a side note I would suggest covering the nozzles in the off season if nothing is connected to them. Also it works best for me when the gas supply valve is fully open.

Al S

Al Sasked

Avenger AV25N (Natural Gas, White)

What is the difference between a Rinnai 25 Avenger TR and the Rinnai Avenger Plus?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Al S, the Avenger 25 Plus has an added electrical element which adds another 2kw of power to the unit, great for a quick heating boost. The plus also offers thermostatic temperature control so you can set the temperature and the unit will turn off when the temperature is reached. For more information on the heater to best suit your need please check our website or our customer care centre.

SSSuave
SSSuave

Sorry for the delayed reply as I do not check my email as often as I should. I was also hoping Rinnai would step up and they did. One thing I did notice is their site covers mostly their top models which makes sense. I believe the Avenger plus is their top of the line for "portables" and the recommended heating area is on their site. For other later models not covered on the Rinnai site, try sites such as Bing Lee and Goodguys as they are still listing some specs for the smaller Avengers and other Rinnai heaters. I could be mistaken but I do believe the regular Avengers has an electronic thermostatic control as well.

Fired Up

Fired Upasked

Avenger AV25NG3 (Natural Gas, Gunmetal)

What advice did Rinnai give?

No answers
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