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147 questions from our users

Jim Fisher

Jim Fisherasked

Avenger AV25L (LPG, White)

I have an avenger 25 running on natural gas.
Can this unit be modified to use LPG as we are moving to the country



3 answers
SSSuave
SSSuave

I can't say for sure but I think you can get it modified by a qualified gas fitter? Check this thread... /listings/rinnai-avenger-25-25plus-25-lpg-av25l/q-and-a

Rinnai
Rinnai A.Rinnai

Thank you for the question Jim Fisher. Please contact our Technical Help desk on 1300 555 545 option 3 for further assistance.

Thanks,
Rinnai Australia

Ash
Ash

Gasrite 0425 241 945
Gasrite.com.au



Paula

Paulaasked

Rinnai Avenger 25 / 25Plus

What’s the difference between a rannai avenger 25 and avenger 25 Plus please

2 answers
SSSuave
SSSuave

The obvious difference is the physical size with the plus being a bit taller. There is also an output increase in the "Plus" and therefore it is possible to affect a larger m2 area. I suggest pulling up both on the rennai.com.au site. They are both listed in the "Portable Gas Heater" section. Pull up the specs for each and look at them side by side. Depending on the area you want to heat (don't over demand and set yourself up for disappointment), you really cannot go wrong with the Rennai Avenger Gas Heaters.

Rinnai
Rinnai A.Rinnai

Thank you for the question Paula. Please contact our Sales team on 1300 555 545 option 1 for further assistance.

Thanks,
Rinnai Australia



Rajiv C.

Rajiv C.asked

Avenger AV25SN (Natural, Silver)

Hi after the Avenger 25 Gas heater is switched on, it works for 2-3 mins and then it shows 18 in green and blinks... what could be issue?

1 answer
Rinnai
Rinnai A.Rinnai

Thank you for the question Rajiv C. Please contact our Technical help desk on 1300 555 545 option 3 for further assistance .

Gayle Stannard

Gayle Stannardasked

Rinnai Avenger 25 / 25Plus

Had my Rinnai Avenger 25 for a few years now. My biggest issue is it directs the heat upwards, so above waist height the room is hot, but below that height the room is still freezing. I've looked at the front grill, there is no way it can be moved or turned. Any ideas? I asked Rinnai not long after I bought, but didn't get a reply.

No answers
Hosein Amiri

Hosein Amiriasked

Avenger AV25N (Natural Gas, White)

Hi. I have this heater for two years. But recently, when it's lit, there is a bad smell of smoke. And its light and red light is red. Any ideas?

1 answer
SSSuave
SSSuave

I am hoping the Rinnai rep picks up on this and asks you for more detailed info. I do not like to give out guidance when their could be a serious/dangerous fault involved. The red LED might be its normal operating light that goes from green to red when it is fully running. The smoke smell is the one that concerns me most. Sometimes you might get a slight hint of a smell that usually indicates lack of ventilation as it is an unflued heater. If its more a burn/electrical smell then it might time to get a pro to physically take a look.

marco

marcoasked

Avenger AV25L (LPG, White)

How do you turn back on when child lock on?

1 answer
SSSuave
SSSuave

My Avenger child safety goes on and off by pressing the up and down temp controls at the same time for 3 seconds.

Shae

Shaeasked

Rinnai Avenger 25 / 25Plus

I have a Rinnai avenger 25.
Why does it switch off and flash code 12 when the set temperature reaches the room temperature?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Shae, error code 12 usually indicates an issue with gas supply to the unit. If you have another outlet you can test if this works with the heater or a service call maybe required.

SSSuave
SSSuave

That code usually means a supply issue. I had to have my house external gas connectors replaced due to wasps filling them (x2) with mud. As a side note I would suggest covering the nozzles in the off season if nothing is connected to them. Also it works best for me when the gas supply valve is fully open.

Al S

Al Sasked

Avenger AV25N (Natural Gas, White)

What is the difference between a Rinnai 25 Avenger TR and the Rinnai Avenger Plus?

2 answers
Rinnai
Rinnai A.Rinnai

Thanks for the question Al S, the Avenger 25 Plus has an added electrical element which adds another 2kw of power to the unit, great for a quick heating boost. The plus also offers thermostatic temperature control so you can set the temperature and the unit will turn off when the temperature is reached. For more information on the heater to best suit your need please check our website or our customer care centre.

SSSuave
SSSuave

Sorry for the delayed reply as I do not check my email as often as I should. I was also hoping Rinnai would step up and they did. One thing I did notice is their site covers mostly their top models which makes sense. I believe the Avenger plus is their top of the line for "portables" and the recommended heating area is on their site. For other later models not covered on the Rinnai site, try sites such as Bing Lee and Goodguys as they are still listing some specs for the smaller Avengers and other Rinnai heaters. I could be mistaken but I do believe the regular Avengers has an electronic thermostatic control as well.

Fired Up

Fired Upasked

Avenger AV25NG3 (Natural Gas, Gunmetal)

What advice did Rinnai give?

No answers
Sheila

Sheilaasked

Avenger AV25L (LPG, White)

What economy use is best settings?

No answers
Steve

Steveasked

Avenger 25Plus AV25PN (Natural Gas, White)

We purchased the Rinnai Avenger 25 a couple months ago. We have had a few occasions where we smelt some gas, but in the last 2 days it has become much worse.
I've checked the gas connection, and it's locked in, so not sure what ould be causing this.
How can we test the heater is working properly and is safe to use.

No answers
Rebecca

Rebeccaasked

Avenger AV25N (Natural Gas, White)

Hi, I have had my gas heater for 3 years, bought it brand new. A couple months ago I had the unit serviced. Since then, everytime the heater is turned off after use, a strong gas smell is noticed for approx a minute after. Before it was serviced, I never smelt this gas smell after using it. Curious to know if this is a common thing and whether I should worry about it being dangerous to my family?

No answers
Alli

Alliasked

Avenger AV25SN (Natural, Silver)

Hi,

The on button on my Rinnai 25 Heater is red and the heater cuts out after a minute. How can I fix this problem? Thank you

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the Alli, we would recommend a service call to confirm the issue with the heater. We recommend regular servicing every 2 years to ensure safety and economical use.

Donnelle L

Donnelle Lasked

Rinnai Avenger 25 / 25Plus

Hon whats the best tempurature setting to have these heaters on, house is big? I have it around 23 and just got my first gas bill, it’s ridiculously high compared to what it was with our older heater. I’m wondering if the settings were lower would it use less gas

1 answer
Fired Up
Fired Up

When you tested it on the lower setting was there a noticeable reduction in gas usage?

Claudia

Claudiaasked

Rinnai Avenger 25 / 25Plus

How often does my tonneau avenger 25 plus need servicing?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Claudia. We recommend any gas heater is serviced every 2 years to ensure safety and that the heater is working to optimum levels.

Abs

Absasked

Avenger AV25N (Natural Gas, White)

Hi i noticed some sort of smell(kerosean) coming out of the heater.
What could be wrong and how would i fix it?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Abs, we would recommend speaking to our technical help desk on 1300 555 545 and they can run through some troubleshooting with you to resolve the issue.

HStack

HStackasked

Rinnai Avenger 25 / 25Plus

Hi, can I use Avenger 25 plus as an electric heater ? If yes, how much is the running cost ?
Also, as this is flueless heater, will it be safe if I use lpg bottle (9kg bottle) heater indoor ?
Thanks

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question HStack, you can use the Avenger Plus heater on the electric boost only, the running cost will depend on the time and temperature selected. These heaters cannot be used with the gas bottle indoors due to safety issues.

Katrina T

Katrina Tasked

Avenger AV25SN (Natural, Silver)

Our Rinnai Avenger 25 has a strong gas smell for the first 2 mins or so whenever we turn it on. Is this normal?

1 answer
GlennC
GlennC

G’day Katrina. Ours had a fairly strong odor the first night, less so the second and hasn’t worked since. I guess that is the point of my rant. The heater is still with the technician who doesn’t know what is wrong with it and he can’t get hold of the bloke who can approve replacement. Sorry I can’t be any more help. Good luck, you might need it. GlennC. (C stands for chilly!)

Renee

Reneeasked

Avenger AV25L (LPG, White)

Have a new AVENGER 25 connected to LPG, purchased from Harvey Norman as LPG compatible. Has been used only a couple of tunes but it puts out excessive gas smell. Any suggestions?

1 answer
GlennC
GlennC

G’day Renee. I’m sorry mate, I don’t think I can help much. I have only used the heater twice before it died. I am still waiting for it to be fixed and sent home. About all I did for the smell though was to open a window slightly for ventilation. Hope that helps mate. Good luck.

Shane D

Shane Dasked

Avenger AV25L (LPG, White)

Friend just passed on a Finnair avenger 25 Tre lpg. Do I need to convert jets to run it on natural gas?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Shane D. You will need a conversion kit for the heater which you can order at any good plumbing supply company. This will need to be fitted by a qualified gas plumber.

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