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Rinnai HSNRQ25B (2.5kW)
SEMHunter Region, NSW
- 23 reviews
- HSNRQ25B (2.5kW)
- Verified purchase
Perfect for small room
Purchased in November from Harvey Norman for bedroom use. 2.5KW easily cooled down room on over 40+° days over summer. Great energy rating. We generally set at 22° on medium fan and it’s perfect. Didn’t make a huge impact on our energy bills. Quick to turn on and cool. Easy remote functions with very easy timer!!!
Just started using heat setting to warm room up. Warms up in ok time. We just close door on colder nights. Timer function great to set so not on all night.
Very quiet. Temperature lights up on unit.
Installed through Harvey Norman during installation special. Small unit outside.
Great brand. Would purchase a Rinnai again.
Purchased in November 2021 at Harvey Norman for $648.00.
1 comment
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faulty after 2 weeks
purchased brand new, stopped working 2 weeks after install with minimal use.
Waited for 3 weeks for technician to visit and confirm it was faulty. the service team at 1st care now wants me to pay an installer to remove the unit so they can replace the faulty part then pay out of pocket again to have it installed. Will escalate this to ACCC
Purchased in December 2021 at The Good Guys for $700.00.
2 comments
Rinnai A.Rinnai
Hi Gary W, we're sorry to hear about this and have sent a private message to discuss the matter further.
Thanks,
Rinnai Australia.
the only communication received to date is a "final notice" for $299. The unit is not even fixed! Matter is currently with consumer affairs for breach of consumer law.
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John WMelbourne
Noisy once turned off
The unit cools and heats fine.
Once turned off however the unit continues to make noises intermittently for over 24 hours. The unit is in the bedroom and hence with all the noise it is impossible to get a good sleep.
I have turned off the power to the building and it seems to stop the noise from the unit. Once the power is turned back on the unit starts making noise again even though the unit isn’t turned on.
I have had the installer come out to look at it he says it is an issue with the unit. I have since called Rinnai and they haven’t...Read more
been able to get out to my house and told me the earliest they could was the 31st Jan. I have also been told that if they deem it the fault of the installer they won’t cover it under warranty and will have me pay the call out fee of 300 odd dollars and then it’s up to me to recoup the money for the installer. Ithe unit is only a few months old, purchased 15th October 2018. I have video of the unit and the noise. An extremely frustrating situation.3 comments
Rinnai A.Rinnai
Hi John W,
Thanks for your review. Can you please send your name, contact number, along with mentioning this review to [email protected], so we can get a member of our service team to contact you directly. ... Read more
Thanks, Rinnai AustraliaI sent you my details via email as requested and still have not received a call as you said you would.
Rinnai A.Rinnai
Hi John, we have found your email and it has been forwarded onto the customer service team.
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Find out how Rinnai HSNRQ25B (2.5kW) compares to other Split System Air Conditioners
Know better, choose better.
Shelly 50Perth
- 2 reviews
Not gassed and brand new
Purchased this unit brand new and it is not gassed up so I now have the painful process of warranty. Good luck with that right on xmas hey. Very disappointed
1 comment
Rinnai A.Rinnai
Thank you for the review Shelley 50. Could you please forward your details to [email protected] for further assistance.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Rinnai HSNRQ25B (2.5kW) but you can read 6 questions about Rinnai Q Series.
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Rinnai A.Rinnai
We are pleased to hear your Rinnai split system 2.5Kw is exceeding your expectations.
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide.... Read more
Thanks, Rinnai Australia