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Reviews

4.3

209 reviews
5
(136)
4
(42)
3
(6)
2
(6)
1
(19)
  • Build Stage
    • Post-Construction (36)
    • Pre-Construction (1)
  • Customer Service
    4.0 (34)
  • Site Admin
    4.2 (29)
  • Timeliness
    4.2 (31)
  • Structural Integrity
    4.1 (27)
  • Plumbing & Waterproofing
    3.9 (26)
  • Electrical & Lighting
    4.5 (26)
  • Flooring
    4.2 (21)
  • Transparency
    3.7 (28)
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Reviewer Photos & Videos

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  • SA
  • Verified customer

Five star review well deserved!

published
Construction End DateAug 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

This is perfect

published

Best compliments to rivergum homes for their excellent workmanship and building for us a beautiful home for our family. From the initial design to the construction process went pretty smoothly. The build was well-managed by Nathan the site supervisor. He was very professional.
I was well informed by the customer service and support department.
Thank you rivergum homes, and I would recommend them.



Construction End DateJul 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

Friendly helpful team

published

I am so happy I chose to build with Rivergum Homes. The whole process from planning to handover was done in a professional friendly and understanding manner making sure I got exactly what I had envisioned. I would like to thank David, Ruby, Chanel, Nathan and everyone else involved in my build for their work. I couldn't be happier with the finished product and was amazed at how fast the build was. I will definitely be recommending Rivergums to everyone I talk to, thanks again Rivergum team



Construction End DateJul 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
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  • SA
  • Verified customer

Impressed how fast the build was accomplished.

published

I am very impresed with the workmanship and build quality of my property, it was built well within the 18 week promised build time.
When we had issues, minor issues nothing to write home about, it was great to see that once we contacted the site supervisor he responded straight away and rectified what needed to be corrected.
The build was well managed, the site supervisor, Nathan was easy and good to communicate with, combined with good customer service and support from the administration side of things the project is now complete.
We are already being approached by people asking if we want to sell we are happy with the outcome.

Construction End DateMay 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Arwin

ArwinAdelaide

  • SA
  • Verified customer

Unfinished maintenance after 18 months and still counting!

published

18 months after handover there are still outstanding issues at my house. Eg. Kitchen Ceiling Cracks, Linen Ceiling Cracks and Doors that does not close properly. Took more than a year to fix most of the other issues I had. I have sent multiple emails to follow up on my issue but now I'm being ignored. No reply, no acknowledgements NOTHING! I have been very patient waiting for them to fix my issues but everything is taking too long now! I am very disappointed.

Construction End DateDec 2016
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Mary

MaryAdelaide

  • SA
  • Verified customer

Thanks to all involved in building our new home

published

Very happy with overall quality of our new home. Our supervisor Nathan was terrific, we developed a good working relationship with him during the build. He was very responsive to any request we had, getting back to us in a timely manner. We do feel we could have been in our home sooner but it appeared it was difficult to get trades back to fix small defects. Having said that the project was still completed within the 18 x weeks. We would also like to personally thank Nathan for his efforts, we feel we worked well together, making sensible decisions as things came up enabling the project to roll along at a good rate.

Construction End DateJun 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

Wow it was built so quick.

published

Workmanship was Good had a few little things needed re correcting and the supervisor had them fixed almost straight away. I was impressed how quickly place moved along.

Happy with Customer service and support as they confirmed many things that's wasn't clarified in the initial process of the building contract but they made it easy to sort out for me and my partner.

Construction End DateMay 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

Good work done. Like it.

published

Got my first home built by Rivergum under the Land & Home package. I am happy with the communications done between me, builder & broker. Builder supported us in every step of selection and changes that we wanted to make. I was very worried how the whole build and process will go, but at the end I am pleased to say that I am liking what has been done. The built was pretty fast and looks fantastic. Excluding the minor things like few paint touch-ups, rest I am pretty happy with the way the overall house has come up, specially with all the features and the full turn-key solution. Happy to have them built my first home and would happily recommend Rivergum to friends & family. Thanks to the entire team at Rivergum.

Construction End DateMay 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

Appreciation to the Rivergum Team

published
Construction End DateApr 2018
1 comment
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Holly S

Holly SAdelaide

  • SA
  • Verified customer

Very happy with our home

published

We recently built our home with Rivergum. We were very happy with Nathan’s friendliness and professional approach. The quality of our home is very high and the building process was very smooth and straightforward.
We were happy with how in control Nathan was and how quickly any (minor) issues were corrected when we visited the house.
We are looking forward to the future in our new home.

Construction End DateMay 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Renee T

Renee TAdelaide

  • SA
  • Verified customer

Love our new family home!

published

Loved our experience with Rivergum homes from the initial display centre visit to handing over the keys to our very first home.
The initial decision was made very easy with our friendly sales consultant and we were able to make some changes to our design very easily.
The build process was made very simple with regular contact along the way with the customer service team including any problem solving.
Everything was ahead of schedule and we got our keys even earlier than our 18 week build guarantee!
We really love our new family home, the quality of workmanship is great and I would definitely recommend building with Rivergum.

Construction End DateApr 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

Rivergum Homes

published

We are first time holiday home builders and are absolutely thrilled with our outcome. The process from start to finish was very organised and all the staff involved were helpful and pleasant. We were very impressed with our site manager, Tom, who went above and beyond his role in ensuring everything ran smoothly. We have entertained a few times since moving in and all our guests have been blown away with the build quality including special comments with regard to the paint job. We would definitely build again with Rivergum Homes if the opportunity arose.

Construction End DateFeb 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

our dream has become reality

published

Building our home with river gum homes was wonderful, from start to finish, dealing with the front line people promoting the homes in the display village, to the people in accounts, customer care, the pavilion showroom staff and site manager, we are in our home now and its thanks to the hard work and dedicated staff at rivergum homes. We are very happy with our new home

Construction End DateMar 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
  • SA
  • Verified customer

Nice House Done as Per Building Code Without shortcuts

published
Construction End DateApr 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Nick F

Nick FSouth Australia, 5011

  • SA
  • Verified customer

Unreal. Paradise living which fulfilled our dream

published
Construction End DateMar 2018
1 comment
Rivergum Homes
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Mark k

Mark kAdelaide

  • 5 reviews
  • 2 likes
  • SA
  • Verified customer

Dream home come true

published
Construction End DateMar 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Mel

MelAdelaide

  • SA
  • Verified customer

A very happy yellow house

published
Construction End DateMar 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Magic show

Magic showAdelaide

  • SA
  • Verified customer

Very Happy Customer

published

I am very happy with the entire process, From Rivergum Homes and Staff.. From Jodie Waterhouse. Keeping me updated regularly throughout the build stage. Sending photos etc.. Handover was Very Good. Nathan Willmott was the product mangager. He was Fantastic at handover we had a few minor things to tidy up. He noted and finished these items in a matter of days.. Nathan was always available to take my call.. Went above and beyond to have my house Perfect and ready on time.. In fact looking at building another investment property this year with Rivergum homes.. Nathan is an Assest to Rivergum homes..

Construction End DateMar 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Francis

FrancisMount Barker

  • SA
  • Verified customer

Good and responsible professional service

published

Beautiful home with very good workmanship. I was informed every step of the way during construction. Building time was very quick and they built a beautiful home for my family. Although we had hiccups along the way, Rivergum was responsible and took quick action in order to rectify things. I couldn't thank them enough for their help and I'm glad I chose to build with Rivergum.

Construction End DateJan 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
Jadranka

JadrankaTaperoo

  • SA
  • Verified customer

I love my new home

published

This was my first ever building experience. It was wonderful and exciting. From choosing plans with Andrew to key handover with Nathan, I found everyone friendly and helpful. They have a great range of plans and products to choose from and the fact that I could make changes to suit my needs was important to me. At selections I was made to feel really special, Jasmine and Danielle steered me in the right direction with my choices. Chanelle at Customer service was exceptional. All concerns and issues I raised were dealt with quickly and efficiently. Site supervisor Nathan went above and beyond to ensure I got what I wanted. Thank you Rivergum, I would do it again.

Construction End DateFeb 2018
1 comment
Rivergum Homes
Rivergum H.Rivergum Homes
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Questions & Answers

ABG

ABGasked

SA

What is insulation like on your homes? I.e., how quickly do they heat up in summer and cool down in winter? Are your homes designed with the environment and electricity bills in mind?

2 answers
Markus
Markus

Hi ABG, I would stay clear of any of the modern and stylish cladding materials, they add almost nothing to the insulation. We have fibre cement cladding upstairs in our new home, with upgraded insulation and windows (double-glazing to the bedrooms). To feel comfortable, we require more heating and cooling at night and during the day, as compared to our previous place which was a double-storey with Hebel material all around.

ABG
ABG

Thanks Markus!

Jenny

Jennyasked

SA

Hi,
We built at turn-key investment property town house in 2012. In 2015, the hot water service went & wasn't claimable under warranty or insurance. The brand was DUX. The plumber suggested it was an inferior product & that he has replaced many of this brand. We had to pay for a full replacement of a new unit (we did not re-install a DUX system).
2019, our ducted reverse system airconditioner has now gone, again, out of warranty & not claimable on insurance. The air cond tech made comment that the Prelude brand installed was not a known brand & they are unable to get parts. For a 7 year old home, we are not impressed. Can you please advise the best person I can make contact with to discuss.
Thanks,
Jenny

2 answers
Richard Weeks
Richard Weeks

We moved in on May 13. The issue with the hot water service was the plumber failing to tighten the 2 connecting nuts. We haven't installed an air conditioner so I am sorry that I am unable to help, particularly if it is past warranty.
Richard

Rivergum Homes
Rivergum H.Rivergum Homes

Hi Jenny,

Thanks for your query and contact. We can assure you that the DUX hot water systems are amongst the most popular in the market, however please document your concerns and send them through to: [email protected] who will be able to discuss these specific queries with you.

Thanks

Get an answer from our members and Rivergum Homes representatives

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