Our experience building with Rivergum has been great, it has been an easy process with minimal issues. I contribute this particularly down to the people we had at Rivergum; Justin our site supervisor and Bel our coordinator in the office. Bel was a champ at communicating and always responded to questions and queries in super fast time. Justin had a keen eye on detail and ensured things were done up to a high standard. We are very happy with the final result. The early stages of sales, design and selections were all good. I found some informatio...Read more

As a nervous first home builder, Rivergum were nothing but a pleasure to deal with, especially Site Supervisor Justin Rowe and Building Support Coordinator Bel Lorimer.
Rivergum were only one of two builders who did not question me when I requested a smaller home. To hear from other builders "that's not what you want" or "you can't resell that" is disappointing. Not once has a Rivergum representative said this.
My building inspector could not find a single fault on his third inspection. Other faults found on previous reports were minor and fixe...Read more

Overall, our experience with Rivergum Homes has been pleasing. From the outset, the planning stage with Jordan was easily managed with several suggestions being helpful. Once the build commenced, progress was fairly rapid. Carpenters and roofers did an excellent job and were helpful in explaining why certain things were being done. Building supervisor, Allan was fantastic throughout and helped to made the building experience satisfactory. If an issue need to be discussed, it was better to deal with him rather than customer service as it was res...Read more

Be very very very cautious when getting Rivergum Homes to build your new home.
Apparently they win lots of awards, no idea how the way we were treated was disgusting.

We have finally finished dealing with this company and what an absolutely horrible experience it has been.

You hear about how building a house is stressful, but to be handed a house at handover that is 73 items short on being completed was extremely disappointing at best.

The “customer service” is an absolute joke and is poor at best, no one at the company seems to know what’s going on, especially in the customer service team.

There were constant embarrassing mistakes and guarantees that just didn’t come to fruition....Read more

Our build was extremely well managed. From the display home sales assistant, to the selection specialist in the pavilion, mid-build updates with the customer care team to the hand over with the building supervisor - communication was consistent and made the process so much easier.

Quality of the build was excellent. The items we raised in our three month report were tended to promptly and efficiently. The handyman that fixed the few issues we had was amazing.

Estimated costs were consistent with what we expected. There were no hidden costs, ...Read more

We built 2 homes next to each other at the same time. After some initial delays due to Council Planning etc, Rivergum then went full steam ahead and both houses were completed before time and was on budget as quoted.
The workmanship was excellent and the quality of materials we thought were above average.
Mark Ortolan was our building supervisor and thought he did a great job with organising all the trades and always available to meet on site or talk over the phone.
When the jobs were completed and handover was finalised, we decided not to ins...Read more

We built our dream custom design home with rivergum homes.
The attention to detail was second to none. Any issues that arose were attended to immediately and the final product was exactly what we wanted. Our house was built as close to schedule as possible. We had an exceptional site supervisor who bent over backwards to get us into our house completed before our second child arrived 2weeks later. Our supervisor made himself available to answer our queries 24/7. He answered any queries we had immediately and rectified any issues we identified a...Read more

This was our second build with Rivergum and thoroughly enjoyed the process from start to finish. The build started on schedule (on my birthday) and we were very excited as every stage progressed. Our site manager was great and being a local, was approachable and had a good knowledge of our area. We were kept up to date on progress through their great customer service team via photos and at times phone calls. We chose Luma from the Oxygen range as it was the perfect plan for us and suited our needs and the aspect of the block. The workmanship wa...Read more

Our project was not straight forward, involving a subdivision and 2 homes but Rivergum worked with us to produce a quality product that met our requirements. Our new home consultant, David Bigg was very knowledgable, helpful and patient, often going above and beyond his role to provide excellent service.
The selections process was efficient although our consultant left before we finalised all selections. We found a lot of inconsistencies and errors with the selection variation documentation however all issues were resolved. Some allowance ite...Read more

We started our process with Phillipe Muller at the Morphettvale Display home, going in we weren't set on any designs or floor plans or even if we were ready to begin the journey.
But we came out with plans, quotes and confidence that this was the right thing. We built in the country so the process was at time complicated but throughout the planning stages Phillipe went above and beyond his role to help us out. Any questions I had he was always willing to answer them.
I did have troubles contacting the office at times and communicating our issu...Read more

We started our Journey with Marcus Watts. He was very friendly, knowledgeable, explained things that we were not sure on & advised us on different ideas. We found the house we loved & altered the plan to suit our needs. Marcus was very patient throughout it all & guided us with true professionalism. It took us a while to find a block of land to suit the house. Marcus also guided us with his experience once we decided on the area we wanted to live in.

The selections process was the only let down & not what we expected, we were done in 3 hour...Read more

Overall I was extremely happy with the process and result of building my first home. Everything went smoothly over the first stages with Joe when finalising the facade as we had difficulties with council as we had to meet a number of facade characteristics that they wanted in order to get the plan signed off by council. Once the slab was poured I was surprised with how quick everything was coming along however maintaining a high standard of workmanship and showing great quality of work! I like to personally thank Nathan my site supervisor! The ...Read more