We have just checked into
SeaWorld resort, went to the buffet dinner to find a caterpillar on my dessert. This was certainly not something ordered or wanted as a bonus extra!
I spent my first night in the bathroom feely quesy.
The icing on the cake, I specially asked for a ground floor near the pool room. I ended up with a 3rd floor room overlooking the car park nowhere near the pool. Being out 3rd time hear in 5years, I was hoping for some loyalty credit. To make matters worse, my father in law booked last minute and checked in at the same...Read more

Upon arrival at Nara Resort, was told my attendant that there were no car parks available. So I was told to park at the SeaWorld Carpark & a red SUV car would pick us up in 10 mins at the entrance to SeaWorld. 20 mins later, I phoned Nara Resort & was told that a red SUV (with SeaWorld on the side) was picking up passages near the entrance to Carpark. So, drive back there. 20 more mins later, rang Nara Resort again & a red SUV (without SeaWorld signage now) was collecting passages near the seal area of SeaWorld (where ever that was?!). After an...Read more

We booked a Groupon deal, it’s a great deal. However, I have a son with Spina Bifida. While I made contact to let the resort know we were coming, there was no wheelchair as requested, but [name removed] was helpful enough to get that bought down from the theme park.
I checked my 2 sons into Kids club, making staff aware of his disability.
There were forms to fill out asking parents to explain the disability if any.
I went ahead and answered all questions as requested. When it was time to go to Kids club (my sons cousins already waiting in...Read more

When we arrived we had issues with our booking. Room was dirty bread under the couch and cereal under the bed and the room stunk. Had to get housekeeping down to clean. After waiting over an hour for this to happen the cleaner spent not even 5 min. She left. The bread was gone but the smell and the cereal were still under the bed had to see manager for the 3rd time in 3 hours of booking in. Not a good start to a holiday
Also had issues at breakfast was going to be charged twice to feed my kids. Had to fight and argue again to get it sorted
Do...Read more

The rooms we stayed in were dirty, with biscuit crumbs, plastic, hair on the floor. It clearly wasn't vacuumed before we arrived. Had to contact house keeping to re-clean the floor. As we have young babies, we couldn't even let our babies crawl on the floor.

When we checked into the room, Charlee confirmed that we had a late checkout until 12pm. On the day of our check out, we went out to SeaWorld park, putting on the do not disturb. We came back to the rooms and everything was stripped back all by housekeeping. The two baby high chairs wer...Read more

While recently staying at the resort, my two daughters 4 and 5 were there for their birthdays. Had an amazing day till we get back to the room and the Hair dryer catches fire while we are using it. NO COMPENSATION was given at all. We asked for the one night to be refunded after I was shaking and crying at the front desk. We were refused by the duty manager who said he contacted the hotel manager who also would not compensate us in any way. It was flaming blue and white flames, surged the power in the room and was making zapping sounds. I'...Read more

Terrible experience this time around.
Been here three times before, and this time in 2015 was the worst.
$100 per head entry fee. What a rip off. . Half the park is shut for renovations and under construction but same high price. .
The whole sea world park is nothing but a money making scam. . Everything is expensive, the price of food and drinks is such a rip off. .
The staff are rude and arrogant. . Could not at all be helpful in any way. . They would rather be somewhere else. . The monorail is jam packed.
Prams only fit in the rear carr...Read more