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Steve ForbesGreater Melbourne (Metropolitan), VIC
- 3 reviews
Scam Company - Exorbitant Quote
Steer well clear of Service Today. Temporary non-guaranteed job quote from them was 3 times what a properly done permanent fix from a reputable plumber ended up costing. I may be a senior, but I'm not stupid
1 comment
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Karen RGreater Melbourne (Outer), VIC
- 3 reviews
Job no #331190 Great service and problem solved.
Toilet leaking intermittently. Our technician managed to find the original problem - a badly sealed pipe. It meant we didn't have the same issue all over again. Great job - problem solved!
2 comments
Service TodayService Today
Good afternoon Karen
Thank you for your Awesome 5 Star Review! At Service Today we believe in doing the right job the first time, there's no pointing having to come back more than once for the same issue.... Read more
Happy to have helped you in your time of need, looking forward to assisting you again in the future! Kind regards Jacque
Small leak fixed post service so still happy with prompt response
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Jaime TGreater Melbourne (Inner), VIC
- 4 reviews
Scamming Company- AVOID AT ALL COSTS
I am hoping this will save someone else from being severely overcharged by this company. They pull you in with a cheap call out fee, they use scare tactics to make the job seem worse then it is, gives you an overall price for the job with NO break down of what it is in the hopes to prey on naive people, like me, a single mum of a toilet training toddler that just wanted a toilet fixed. Unfortunately I should have taken the time to get another quote because i was overcharged $500.... $500 is a huge gap. the information on quote given to me was ...Read more
incorrect with the membership fee I was told was free and was 0 then on final invoice was charged. When asked for breakdown of invoice.... $833 charged, only $162 were parts and for less then 2hours work..... $500 for "operational costs" is GROSSLY exaggerated. I have received 6 other quotes avg $300 for the job the most $350.... they hide behind the fact they are "high end" but I have received quotes for others of equal quality. I have also seen on master plumbing association, a new toilet to be $600 to $800..... for a while new toilet and that is from Australia's leading plumbing association! I also received 2 invoices that were different..... how can 2 invoices for samw job be different price breakdown.... very dodgy so be very aware. After first call to try to resolve I was laughed at, as the anger I felt resulted in colourful language, I'm glad that my anger frustration and sense of injustice was amusing to you but to be laughed at did no help the situation. The second phone call they had the nerve to tell me I was being too hard on myself for calling myself naive..... well it was pretty naive to trust im what i thought was a credible company and not obtain another another. A mistake I will never make again. Their view of resolving the issue was to refund the membership fee that I never should havw been charged any way.... but to accept this meant silencing me.... receiving a contract where i nor abyone else i know can place a negative review. And this is exactly how companies like this keep 4.5 stars on Google reviews. Well I won't be silence by a measly 150 bucks when I am out of pocket. So I am warning you all, do not use this company because you will pay double or triple what you should be. A very expensive lesson I have learnt but I feel if I can save another hard working person from my fate and in result cost this company more then the money I have been overcharged it gives me some satisfaction.2 comments
Service TodayService Today
Good afternoon Jaime
Firstly the $143 refund was not to buy your silence but simply to return the cost of the membership fee as you have no intention of using our services again.... Read more
As discussed previously the price you have been charged is the correct pricing given to all our VIP customers. Furthermore, you received VIP pricing and a $50 discount. I will not make an offer to simply buy your silence as we have done nothing wrong. I am truly sorry I am not able to assist you further. Regards JoanneWhat do you call giving me a contract to sign stating that if I accepted the 143 I would not be able to write any negative posts or reviews.... to me that is the very definition of buying someone's si... Read more
lence. For me, preventing any one else from being severely overcharged and losing hundreds of hard earn't dollars, that gives me more satisfaction for the anger and disgust I feel towards this company then a mere 140 bucks from the 500 I have lost. Also love that you banned me from your facebook page! classy! but there are plenty of avenues to spread my story and plenty more are coming out of woodwork because of it.Similar opinion? Write a review on ieatwords.com.au!
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Work performed on my property yesterday!!
Job #329183 well done guys excellent job well executed! Very satisfied with worked perfomed clearing water drainage blockage in the shower recess,fixing a leaking hot water tap and replacing rusted parts and replacing the pressure valve on the hot water tank! The technicians were polite,knowledgeable,helpful and very professional and full props for cleaning after the job i was impressed! No hesitation in recommending them and you guys to anyone! Well done keep up the great work guys!!!!
2 comments
Service TodayService Today
Good afternoon Jerry
Thank you for your Excellent 5 Star Review! At Service Today we are committed to providing a knowledgeable service while being polite, helpful and professional - cleaning up at the end is just a part of that!... Read more
I'll be sure to pass on your great feedback to the management team! Kind regards JacqueYes please pass on my message and well done again! Keep up the good work! Cheers Jerry
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Paraskevi P.Greater Melbourne (Outer), VIC
This is a fantastic service
#326925 I was very happy with the work carried out on my ducted heater. The service man was courteous and professional, and explained clearly about the repairs he carried out.
2 comments
Service TodayService Today
Good afternoon Paraskevi
Thank you for your Amazing 5 Star Review! I am very happy to hear of the great service you have received, and how courteous and professional the technician was. I'll be sure to pass on this feedback to management!... Read more
Welcome to the Service Today family! Kind regards JacqueYour welcome
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Wonderful service
Huge thank you to Aaron and Steve for their great plumbing work. Professional, polite, efficient and generally good people. I appreciated the effort you went to reassure me and make the job as smooth as possible. Well done and thanks again
Jenny
1 comment
Service TodayService Today
Good afternoon Jenny
Thank you for your Awesome 5 Star Review! Excellent to hear the great feedback for Aaron & Steve, we strive to provide the best Customer Service and this includes being polite, efficient and professional!... Read more
Welcome to the Service Today Family! Kind regards JacqueSimilar opinion? Write a review on ieatwords.com.au!
Donna. R
- 2 reviews
- 1 like
good people they care about their costumers
the only company that actually care about the reviews of their costumers they will help solve any problem you mite have.
I recommend their services its nice to see that they care
1 comment
Service TodayService Today
Good afternoon Donna
Thank you for your review.... Read more
We certainly strive to provide the best customer service possible and we appreciate every single one of our customer's and their opinions. Thank you for taking the time to leave your review. Kind regards JacqueSimilar opinion? Write a review on ieatwords.com.au!
MilesGreater Melbourne (Inner), VIC
- 5 reviews
Way overpriced
Requested a quote last friday and was told they couldn't get me anyone until next monday and there would be a $49 call out fee. When I pointed out that the website is called service today and if calling before 12pm the price is free I was told ok you won't be charged the call out fee.
I just received a written quote for a staggering $1,100 to change over a gas cooktop for a new has cooktop the same size.This included a membership joining fee $130 compulsory it appears and the call out fee of $49 which I explained to the guy was not payable. The...Read more
1 comment
Service TodayService Today
Good afternoon Miles
Thank you for your review. I have located your details on the system and will organise my Customer Liaison Officer to call you to discuss your review within the next 24 hours.... Read more
To confirm, we have not charged you the $49 call out fee as per our Same Day Service Or It's Free policy. Kind regards JacqueSimilar opinion? Write a review on ieatwords.com.au!
Well done removal n instal new hot water system by Daniel
Good workmanship, Daniel is v helpful in removing wood panels around old water tank. proper instal new hot water tank - thorough n professional in his job. Well done all through the task, as well as explaining to me my queries.
2 comments
Service TodayService Today
Good afternoon Grace
Thank you for your Wonderful 5 Star Review! It is excellent to hear of Daniel's good workmanship and professionalism! I'll be sure to pass on this great feedback to the management team!... Read more
Looking forward to assisting you again, especially now you're a Total Care Club member! Kind regards, JacqueYour Service Today network provide jobs with security to Australians, and customers got on- going support, save us lot more time n the accountability in your work, providing us with reliable tradesmen.
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RaquelS
- 2 reviews
Great job to unblock my toilet
Did a good job to unblock my toilet in a short time with a good tool when I just moved in. Thank you for the customer service by giving a good negotiation.
1 comment
Service TodayService Today
Good afternoon Raquel
Thank you for Wonderful 5 Star Review! We appreciate the chance to show all our customers a WOW Customer Service experience, I'm very happy to hear you've received this from Service Today!... Read more
Kind regards JacqueSimilar opinion? Write a review on ieatwords.com.au!
ArchGreater Melbourne (Metropolitan), VIC
Expensive quote
30 minute job quoted $615
Called another plumbing business
They fixed job in 20 minutes
What a difference. I also had to pay the call out fee of $49 with Service Today Melbourne and they didn’t even come on the day I called them.
1 comment
Service TodayService Today
Good afternoon Arch,
It was lovely to be able to talk with you today and discuss your concerns and feedback.... Read more
Thank you for advising of the pleasant nature and friendliness of the technician on site, we strive to provide WOW customer service and I'm happy to hear you've received this. Kind regards JacqueSimilar opinion? Write a review on ieatwords.com.au!
TaniaGreater Melbourne (Metropolitan), VIC
Best customer service
I had a plumber Paul come down regarding a leaking pipe dripping in the apartment below. He read the report from the other apartments plumber and explained everything to me.
Spotted details which were missed and gave me amazing advice which has saved me thousands.
Best money I've ever spent, would call them again!
1 comment
Service TodayService Today
Good afternoon Tania
Thank you for your amazing 5 Star Review! We are so happy to hear Paul has been able to explain everything required, and give such amazing advice! I'll be sure to pass your feedb... Read more
ack on to the management team so Paul gets the recognition he deserves.Similar opinion? Write a review on ieatwords.com.au!
Excellent service score 5
Leaking toilet in soft closing unit. Rang hiyour office and Tino arrived on time. He identified the problem straight away. 2 seals required which he went and purchased and fixed. Thankfully $200 dollars was better than $1000 for a new one. Thanks again Tino. By
1 comment
Service TodayService Today
Good afternoon Gav
Thank you for your awesome 5 Star Review! Being punctual is definitely a Company Value we pride ourselves on here at Service Today - It's always great to know when you'll be expect... Read more
ing that knock on the door from your technician. Excellent to hear that Tino was able to rectify your problem instead of replacing the toilet, I'll be sure to pass on your feedback to the management team.Similar opinion? Write a review on ieatwords.com.au!
MattGreater Melbourne (Metropolitan), VIC
Updated: Quick Reponse was onsite within 3 hours of call
Update on review:
We had Sam come out and give us a quote
Quote seemed a bit excessive even with the 7% discount. Sam demonstrated the cause of the leak and made it clear as to what needs to be done. Unfortunately we didn't go ahead with the job at the time and Sam sent the quote via email and said we could always go ahead with it at a later date and not get charged the call out fee next time around.
Charged $49 call out fee which I believe is pretty reasonable.
Customer service is great from Service Today I received a call from them earlier today regarding the original review I made and a follow up on the quote
Happy with the quick response from the team however I didn't go ahead with the quote as I got a local plumber to do it cheaper.
3 comments
Service TodayService Today
Good afternoon Matt
Thank you for your feedback, I have located your job in our system and am taking a look into your details. I will be in contact shortly to discuss.... Read more
Otherwise you are welcome to contact our office on 1300 725 760. Thank you JacqueThanks for your call and effort to try and resolve the issue.
I have now updated the review based on the great customer support
Service TodayService Today
Good afternoon Matt,
Thank you for speaking with me this afternoon, I appreciate your understanding in resolving this issue. I'm happy to read your updated review and have organised Joanne to call yo... Read more
u later today to confirm any other details with you.Similar opinion? Write a review on ieatwords.com.au!
Joe BGreater Melbourne (Outer), VIC
- Melbourne Plumbing
- Verified customer
Fantastic service
Would like to thank Dean and Steve for unblocking the drain in front of my garage. They communicated what was wrong and how they were going to fix it. They did a thorough check to make surely there was no other problems.
1 comment
Service TodayService Today
Good afternoon Joe
Thank you for your fantastic 5 Star Review! It's wonderful to hear Dean & Steve have communicated with you what was needed at your home, there's nothing better than knowing exactly... Read more
what is happening and why! I'll be sure to pass on your great feedback to the management team!Similar opinion? Write a review on ieatwords.com.au!
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Lynn PryorGreater Melbourne (Inner), VIC
- 3 reviews
Job well done!
Job number 322458. The guys arrived earlier than expected. Always friendly and polite. Efficiently and effectively executed the job. They took care not to harm the shrub around which they had to work. Cleaned up when finished. Thanks, guys!
1 comment
Service TodayService Today
Good afternoon Lynn
Thank you for your excellent 5 Star Review! At Service Today we aim to leave every job in the same (or better) condition than when we got there - that includes our customer's plant life!... Read more
I will be sure to pass on this great feedback to the management team so our technicians get the recognition they deserve. We look forward to assisting you again in the future! Kind Regards JacqueSimilar opinion? Write a review on ieatwords.com.au!
RobertGreater Melbourne (Outer), VIC
- 2 reviews
Superb Service Job no. 321698
Rang to advise time of arrival excellent service and very polite. Showed me results of what was done and explained if l needed to do anything. Have used company many times
1 comment
Service TodayService Today
Good Afternoon Robert,
Thank you for taking the time to leave such a wonderful review! We are pleased to hear that you were happy with the services provided - and that you have used our company many times before!... Read more
I have located your details in our system and passed on the feedback to management to ensure our team do get the recognition they deserve. We do look forward to assisting you in the future. Kind Regards JacqueSimilar opinion? Write a review on ieatwords.com.au!
AndoGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 9 likes
Overpriced. Scammers
Came to a job and found they wanted to chargr $3100 more than the nearest quote. The hot water service just needed a $50 part. When i bought this up they were insistent it needed changing. Its been well over a year and the service works
1 comment
Service TodayService Today
Good Afternoon Ando,
Thank you for taking the time to leave your review, I am unable to locate your details in our system, could you please provide a job number so we can discuss this further with you. ... Read more
If you do have any questions please call our office on 1300 725 760. Kind Regards HussnaSimilar opinion? Write a review on ieatwords.com.au!
Total rip-off!
Refused to even ballpark a price over the phone, and charged $49 just for their insisted 5 minute callout to make a quote. And the quote itself was more than $630 just to get a basic outside tap installed right next to the existing plumbing. Probably the easiest possible job they could be doing besides changing a washer!
1 comment
Service TodayService Today
Good Afternoon Jules,
Thank you for taking the time to leave your review. I have located your details in our system and will get our customer liaison officer to contact you within the next 72 hours to discuss further. ... Read more
If you have any further questions please call our office on 1300 725 760. Thank you HussnaSimilar opinion? Write a review on ieatwords.com.au!
GiGi.NGreater Melbourne (Metropolitan), VIC
The complete package!
A few nights ago upon returning home from a family outing we experienced the nightmare of nightmares... the smell of death wafted down the dark corridor to the chilling sound of drips in an otherwise empty house... we rounded the doorway and retched through the assaulting pungent aroma. We purchased an auger and attempted to remove the blockage ourselves, and whilst we definitely made some movement (the bowl drained) we couldn't flush without fear. I rang Service Today the next morning and someone was at my doorstep within 45 minutes. A polite...Read more
, informative and helpful man inspected the blockage and booked in a removal for that afternoon. Due to work commitments I ended up rescheduling for this morning (luckily we have 2 bathrooms, and the smell of death had left). The two young men who attended this morning were friendly, talkative, humorous and definitely knew what they were doing. We had a rapport and a game plan within 10 minutes of arrival, and they managed to fix the issue with minimal disruption to my studies, and also with bare minimum mess! I was astounded at their immaculate handling of great big dirty pieces of filth covered equipment and the care and grace with which they maneuvered the tools. Not only did they engage in friendly banter, share lunch plans of sushi, and discuss social issues, they also mopped my floor! To say I am happy with the servive would be a gross understatement. I highly recommend every person I have come into contact with through this service - although hopefully we won't be seeing each other again anytime soon!1 comment
Service TodayService Today
Good Morning,
Thank you for taking the time to leave such a wonderful review! We are pleased to hear that you were happy with the services provided. ... Read more
I have located your details in our system and passed on the feedback to management to ensure our team do get the recognition they deserve. We do look forward to assisting you in the future. Kind Regards HussnaSimilar opinion? Write a review on ieatwords.com.au!
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Service TodayService Today
Good afternoon Steve
Thank you for your review. We appreciate you taking the time to leave feedback and will be sure to pass this on to the management team.... Read more
Kind regards Jacque