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WarrabahCentral West, NSW
Always have a replacement on hand.
Totally satisfied - order executed and dispatched promptly. Very impressive as this was done during the Christmas and New Year holiday period.
1 comment
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Mary NAuburn
- 9 reviews
Extremely poor customer service
I bought a lumiskin facial cleanser online on black Friday sale. I received the box which was already open and the charger was missing. I emailed and they said they will either exchange or refund. I went to the parramatta store from where they had sent the product. They were clueless about what to do. They had no stock to exchange nor they refunded me. They sent me back that if they had stock they will call me. The staff was terrible in dealing with my issue and All I could do now to never shop again from this store. It has to be my worst online shopping experience till date.
1 comment
Shaver S.Shaver Shop
Hello Mary,
Thank-you for you for your review, And we would like to apologize for the entire experience you have had with us and your Lumi Skin facial cleanser purchase.... Read more
It is disappointing that you received it this matter and the service you were supplied with, To fix this problem can we please request email through your details to [email protected], So we can liaise with your local store to facilitate a solution. Look forward to hearing from you, And again apologies for experience. Regards, Shaver Shop Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
DarthreanSouth East Queensland, QLD
- 3 reviews
Brilliant Service and delivery
It was easy to order online, the shaver was delivered the next day and was used as soon as it was charged. It was perfect timing as I was going out that day. The shave was better than I expected from an electric shaver.
1 comment
Shaver S.Shaver Shop
Hello Darthrean, Thank you for your feedback regarding your recent online purchase with us. We really appreciate it, If you need anything else at all, please let us know. Regards, Shaver Shop
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LaurenGoulburn Valley, VIC
- 2 reviews
- Online store
- Verified customer
Excellent quality product and service
Easy online transaction. Excellent selection of products and price points to suit everyone. Products sent from the Bendigo store in a timely fashion and very well packaged in bubble wrap and boxed to ensure the procuct arrived safely.
1 comment
Shaver S.Shaver Shop
Hello Lauren, Thank you for your feedback regarding your recent online purchase with us. We really appreciate it, If you need anything else at all, please let us know. Regards, Shaver Shop
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- Online store
- Verified customer
Amazing service won’t go anywhere else
The online store was the easiest I’ve used. And the delivery time was incredible will not shop anywhere else for future purchases
1 comment
Shaver S.Shaver Shop
Hello Rama, Thank you for your feedback regarding your recent purchase with us. We really appreciate it, If you need anything else at all, please let us know. Regards, Shaver Shop
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Good staff and stuff
I used ebay and buy a gift for my dad for father's day, the delivery was so quick and the staff was so helpful and the product i bought was great.
1 comment
Shaver S.Shaver Shop
Hello Norman, Thank you for your kind words regarding you recent online experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop
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Amazing product and service
I ordered wahl clippers online yesterday. you can imagine my shock when they arrived today. Cannot beat shaver shop have had the best experience EVERY time. Sensational products but the service is unbeatable. thanks guys you really are the best
1 comment
Shaver S.Shaver Shop
Hello Kate, Thank you for your kind words regarding you recent online experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop
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austindwSydney
- 14 reviews
- 13 likes
Great service, quick postage from online store
Shaver Shop's online store was great. A comprehensive description of each item is provided, along with user reviews of each item. My parcel came from the Belconnen ACT store and arrived within 3 days of placing my order. What I had ordered was also carefully protected and packaged. The staff at the store had clearly gone out of their way to ensure my product would not be damaged in the shipping process. Well done, would use this again for sure.
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Useless customers service
Wasted my time to buy a shaver online. Payment done successfully via paypal and then they asked invoice id and without any explanation i saw a paypal email saying they refunded my money!!. Now i have to wait days to get my money back
you are just a time wasters.
1 comment
Shaver S.Shaver Shop
Hello Hojat,
Thank you for your valuable feedback and sincerest apologies this was your experience with us. We understand that this is a great inconvenience and of a serious matter, We have tried to contact you regarding this on several occasions. ... Read more
A department supervisor wishes to speak with you regarding this matter to resolve this for you as best possible. We look forward to hearing from you and would like to express our sincerest apologies for your experience. Kind Regards, Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
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Lansyd
- 2 reviews
Shaver shop website is awesome
Love this shop! Awesome website to browse through a huge range, good for gifts. Great range for men and woman so my partner and I BOTH love it. We have shopped online a couple of times and always receive great service and awesome products. They look after loyal customers also which is nice too.
1 comment
Shaver S.Shaver Shop
Hello Lan, Thank you for your positive feedback. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop
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AlyPerth
- 4 reviews
- Online store
- Verified customer
Long delivery and bad customer service
Hello
I have had purchased epil online from the shaver shop about 2 weeks ago and still did not receive it.
I called customer service phone and they gave me the phone number of the shop it been shipped from and when i get in touch with the shop they asked me to contact Australian post office. So i have to spend half of my day just to call from one person to another and do their job for them.
1 comment
Shaver S.Shaver Shop
Thank you for reaching out to us, sincere apologies in regards to the experience you have had with us which is not common practice for our stores. If you could please supply your contact number to cus... Read more
[email protected] and we will be in contact ASAP to resolve this for you. Regards, Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
AsitSydney, NSW
- 5 reviews
Ordered the product and not received after a month with no customer support
Hi I ordered product from online store, got the confirmation as Order number O_00138739 but it never came to me. I tried calling multiple office and every time get a different number of head office to call and no one at other end . Left voice mail and sent mail to support, it’s more then few weeks no response.
Never try online from this store.
5 comments
Shaver S.Shaver Shop
Thank you for reaching out to us, sincere apologies in regards to the experience you have had with us which is not common practice for our stores. If you could please supply your contact number to cus... Read more
[email protected] and we will be in contact ASAP to resolve this for you. Regards, Shaver ShopI shared my contact details weeks back when I sent the first mail. Also being a registered member you have all my details attached with my order.
Any other info I have to share ?
Shaver S.Shaver Shop
Hi Asit, as discussed over the phone we sincerely apologise in regards to this and have resolved this for you today. Anything further you require please let us know and we are happy to assist. Thanks, Shaver Shop
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monaromonaroMetropolitan Adelaide, SA
- 38 reviews
Excellent Service
I purchased a Panasonic shaver, which was on special, via the Shaver Shop online portal on 4/1/18. By registering for the first time I was provided with a $10 discount for my first online order. I also purchased a bottle of shaving cream on the same order. The online ordering process was very easy. My order was over $100 which entitled me to free postage. The package arrived soon after ordering it, on 10/1/18. Overall this shopping experience was extremely easy and I was impressed with the service. Thank you Shaver Shop.
3 comments
Shaver S.Shaver Shop
Hello Monaro, thank you for your positive feedback regarding you recent experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop
Thank you Shaver Shop for the reply.
Once again, excellent service from an online order. I placed the order on 2/5/18 and it arrived today (8/5/18) in the post. The Shaver Shop online ordering system is very easy to use. I liked the Pana... Read more
sonic shaver which I had purchased earlier in the year so much and it was still on special, so I decided to purchase a second shaver, same brand and model, more shaving cream and aftershave balm. I intend to use the two shavers interchangeably.Similar opinion? Write a review on ieatwords.com.au!
ZliuSydney
Ordered item not delivered bad customer service
I have ordered something online but still not delivered since 24 May. I have contacted shaver shop and called customer service but no one bothered to follow up. Very disappointed and will not recommend to buy from shaver shop online ever again. You guys need to do better than this.
1 comment
Shaver S.Shaver Shop
Thank you for reaching out to us, sincere apologies in regards to the experience you have had with us which is not common practice for our stores. If you could please supply your contact number to cus... Read more
[email protected] and we will be in contact ASAP to resolve this for you. Regards, Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
Raksha
- 2 reviews
- 1 like
- Online store
- Verified customer
Great purchase
Bought this product online from the shavershop website.. It was sent out to me very fast from the Blacktown shop and i received it well. Loved the customer support and the responsiveness of the shaver shop. So happy to have invested in this product. Its definitely value for money. Battery lasts long too. Great thing is you can use it wet or dry which makes it so much easier to clean.
1 comment
Shaver S.Shaver Shop
Hello Raksha, Thank you for your positive feedback regarding you recent experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop
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AlexGold Coast
- 2 reviews
- 2 likes
Worse online shopping experience
Bought something from their eBay store, did not receive it after 3 weeks, tried to contact them then someone from their Bondi store replied and said they have posted it then gave me a tracking number which was invalid.
After that, they accused me have received the item and not been honest. After few days they say I have picked up the item from the local store...!!! End up just ignored my email for weeks.
I had no choice to contact the eBay, they did open a case for me, as soon as I did that, the store finally replied my email then said the ...Read more
1 comment
Shaver S.Shaver Shop
Hi Alex, thank you for reaching out to us, sincere apologies in regards to the experience you have had with us which is not common practice for our stores. If you could please supply your contact numb... Read more
er to [email protected] and we will be in contact ASAP to resolve this for you. Regards, Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
waited weeks and was never sent
Waited 2 weeks and the item was never sent, never replied to emails, had to get ebay to step in and recover my money, dodgy as hell.
2 comments
Shaver S.Shaver Shop
Thank you for reaching out to us, Sincerest regrets this is the experience you have had with us. If you could please supply your contact number to [email protected] and we will be in contact ASAP to resolve this for you.
Thank you for reaching out to me, Sincerest regrets your customer service is so poor :)
Ebay stepped in and resolved the issue.. not you. Maybe come up with some more convincing 'copy and paste' responses.
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Colin HawkesSydney, NSW
- 10 reviews
- 22 likes
- Online store
- Verified customer
Not fit for a present.
Bought the men's beard trimmer advertised on Tele, did this online, had trouble making the payment and had to call the next day to get it sorted, I payed through PayPal in the end.
I bought this for a present for someone, the box the trimmer came in was not sealed, I opened it to check things and everything ended up on the floor, all the pieces fell out of the bags that had clearly been opened and the plastic bags looked well used, the trimmer itself has scratch marks on it, me thinks this was a shop demo and packed up and sent off, unfortuna...Read more
2 comments
Shaver S.Shaver Shop
Thank you for reaching out to us, Sincerest regrets this is the experience you have had with us. If you could please supply your contact number to [email protected] and we will be in contact ASAP to resolve this for you.
I persisted in making phone calls to the head office in Victoria to get this sorted out, I received a call from the National Training Manager, he was very helpful and understanding of what happened an... Read more
d did what he could to fix it. I received a new item today in the post. Thankyou very much to him and he explained a few things to me as to why this happened and I knew what he was telling me was right but in the end it got sorted and am happy with what was done for me. I don't blame Shaver Shop as a whole but one individual who probably is in the wrong job.Similar opinion? Write a review on ieatwords.com.au!
H.M.Sydney, NSW
- 14 reviews
- 16 likes
- Online store
- Verified customer
No communications, my inquiries ignored
I purchased an item from this online store on 31/10/17 @ 9am and this was my 4th purchase from them as I have had no issues. But this time I am not very happy how they handled this sales, they did not send me a shipping information as they dispatched it so I wouldn't know at all whether or not my order has been shipped out. That's why I inquired twice online form and email to ask when my item would be shipped out but my inquiries has been IGNORED. 6 days after I received an order conformation by email, my order status had been remained as "Not...Read more
Shipped" and is still now. Luckily I accidentally went to check my PO Box today and found the item had arrived. Normally I suppose to received an email once they have shipped an order to notify me that an item is on its way. This is stated on a confirmation email. But they did not do it. As my shipping address is different from home address and always away from home for work, I must rely on their shipping information to arrange to collect my parcel but they just ignored this procedure. It made me very unhappy although I received an item. This is totally wrong as they deal online sales, (IGNORE customer's inquiries and lack of information -never update shipping status online etc). From these treatments above, I wouldn't be able to trust them anymore. As I saw so many negative reviews regarding their bad customer services, It would be better to switch to other stores who does proper customer service. This would be my last purchase from them because they do not treat me as a customer. I will have to follow others who have had bad experiences with this store. I wouldn't mind to pay more to someone who understand common sense of customer service. I am very sure Shaver Shop is just sell sell sell and they don't care after that which we are unable to receive good customer care and after-service. It's lucky that I found their reality and could stop dealing with them.2 comments
Shaver S.Shaver Shop
Thank you for reaching out to us, Sincerest regrets this is the experience you have had with us. If you could please supply your contact number to [email protected] we would really like to assist any way possible.
This is the email address I inquired to before and had been ignored twice. How can I believe it? It’s too late anyway. If you could reply here, why didn’t you reply before???
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BryanPalmerston North
- Online store
- Verified customer
Great customer service!
Bought my beard trimmer online and the service I revived was fantastic. I spoke with people on the phone and via email and my order was dealt with superbly. I will 100% buy from here again. Thank you!
1 comment
Shaver S.Shaver Shop
Hello Bryan, Thank you for your positive feedback regarding you recent experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop
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Shaver S.Shaver Shop
Hello Warrabah, Thank you for your feedback . We really appreciate it and your kind feedback, If you need anything else at all, please let us know. Regards, Shaver Shop