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Reviews

2.6

94 reviews
5
(37)
4
(0)
3
(0)
2
(5)
1
(52)
  • Product Quality
    3.2 (30)
  • Return Claim MadeYes (10) · No (39)
  • Shipping
    2.3 (29)
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Reviewer Photos & Videos

Warrabah

WarrabahCentral West, NSW

Always have a replacement on hand.

published

Totally satisfied - order executed and dispatched promptly. Very impressive as this was done during the Christmas and New Year holiday period.

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Warrabah, Thank you for your feedback . We really appreciate it and your kind feedback, If you need anything else at all, please let us know. Regards, Shaver Shop

Mary N

Mary NAuburn

  • 9 reviews

Extremely poor customer service

published

I bought a lumiskin facial cleanser online on black Friday sale. I received the box which was already open and the charger was missing. I emailed and they said they will either exchange or refund. I went to the parramatta store from where they had sent the product. They were clueless about what to do. They had no stock to exchange nor they refunded me. They sent me back that if they had stock they will call me. The staff was terrible in dealing with my issue and All I could do now to never shop again from this store. It has to be my worst online shopping experience till date.



1 comment
Shaver Shop
Shaver S.Shaver Shop
Darthrean

DarthreanSouth East Queensland, QLD

  • 3 reviews

Brilliant Service and delivery

published

It was easy to order online, the shaver was delivered the next day and was used as soon as it was charged. It was perfect timing as I was going out that day. The shave was better than I expected from an electric shaver.



1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Darthrean, Thank you for your feedback regarding your recent online purchase with us. We really appreciate it, If you need anything else at all, please let us know. Regards, Shaver Shop

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Lauren

LaurenGoulburn Valley, VIC

  • 2 reviews

Excellent quality product and service

published

Easy online transaction. Excellent selection of products and price points to suit everyone. Products sent from the Bendigo store in a timely fashion and very well packaged in bubble wrap and boxed to ensure the procuct arrived safely.

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Lauren, Thank you for your feedback regarding your recent online purchase with us. We really appreciate it, If you need anything else at all, please let us know. Regards, Shaver Shop

Amazing service won’t go anywhere else

published

The online store was the easiest I’ve used. And the delivery time was incredible will not shop anywhere else for future purchases

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Rama, Thank you for your feedback regarding your recent purchase with us. We really appreciate it, If you need anything else at all, please let us know. Regards, Shaver Shop

Good staff and stuff

published

I used ebay and buy a gift for my dad for father's day, the delivery was so quick and the staff was so helpful and the product i bought was great.

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Norman, Thank you for your kind words regarding you recent online experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop

Amazing product and service

published

I ordered wahl clippers online yesterday. you can imagine my shock when they arrived today. Cannot beat shaver shop have had the best experience EVERY time. Sensational products but the service is unbeatable. thanks guys you really are the best

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Kate, Thank you for your kind words regarding you recent online experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop

austindw

austindwSydney

  • 14 reviews
  • 13 likes

Great service, quick postage from online store

published

Shaver Shop's online store was great. A comprehensive description of each item is provided, along with user reviews of each item. My parcel came from the Belconnen ACT store and arrived within 3 days of placing my order. What I had ordered was also carefully protected and packaged. The staff at the store had clearly gone out of their way to ensure my product would not be damaged in the shipping process. Well done, would use this again for sure.

Useless customers service

published

Wasted my time to buy a shaver online. Payment done successfully via paypal and then they asked invoice id and without any explanation i saw a paypal email saying they refunded my money!!. Now i have to wait days to get my money back
you are just a time wasters.

1 comment
Shaver Shop
Shaver S.Shaver Shop
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Lan

Lansyd

  • 2 reviews

Shaver shop website is awesome

published

Love this shop! Awesome website to browse through a huge range, good for gifts. Great range for men and woman so my partner and I BOTH love it. We have shopped online a couple of times and always receive great service and awesome products. They look after loyal customers also which is nice too.

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Lan, Thank you for your positive feedback. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop

Aly

AlyPerth

  • 4 reviews

Long delivery and bad customer service

published

Hello
I have had purchased epil online from the shaver shop about 2 weeks ago and still did not receive it.
I called customer service phone and they gave me the phone number of the shop it been shipped from and when i get in touch with the shop they asked me to contact Australian post office. So i have to spend half of my day just to call from one person to another and do their job for them.

1 comment
Shaver Shop
Shaver S.Shaver Shop
Asit

AsitSydney, NSW

  • 5 reviews

Ordered the product and not received after a month with no customer support

published

Hi I ordered product from online store, got the confirmation as Order number O_00138739 but it never came to me. I tried calling multiple office and every time get a different number of head office to call and no one at other end . Left voice mail and sent mail to support, it’s more then few weeks no response.

Never try online from this store.

5 comments
Shaver Shop
Shaver S.Shaver Shop
Asit
Asit

I shared my contact details weeks back when I sent the first mail. Also being a registered member you have all my details attached with my order.

Any other info I have to share ?

Shaver Shop
Shaver S.Shaver Shop

Hi Asit, as discussed over the phone we sincerely apologise in regards to this and have resolved this for you today. Anything further you require please let us know and we are happy to assist. Thanks, Shaver Shop

monaromonaro

monaromonaroMetropolitan Adelaide, SA

  • 38 reviews

Excellent Service

published

I purchased a Panasonic shaver, which was on special, via the Shaver Shop online portal on 4/1/18. By registering for the first time I was provided with a $10 discount for my first online order. I also purchased a bottle of shaving cream on the same order. The online ordering process was very easy. My order was over $100 which entitled me to free postage. The package arrived soon after ordering it, on 10/1/18. Overall this shopping experience was extremely easy and I was impressed with the service. Thank you Shaver Shop.

3 comments
Shaver Shop
Shaver S.Shaver Shop

Hello Monaro, thank you for your positive feedback regarding you recent experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop

monaromonaro
monaromonaro

Thank you Shaver Shop for the reply.

monaromonaro
monaromonaro
Zliu

ZliuSydney

Ordered item not delivered bad customer service

published

I have ordered something online but still not delivered since 24 May. I have contacted shaver shop and called customer service but no one bothered to follow up. Very disappointed and will not recommend to buy from shaver shop online ever again. You guys need to do better than this.

1 comment
Shaver Shop
Shaver S.Shaver Shop
Raksha

Raksha

  • 2 reviews
  • 1 like

Great purchase

published

Bought this product online from the shavershop website.. It was sent out to me very fast from the Blacktown shop and i received it well. Loved the customer support and the responsiveness of the shaver shop. So happy to have invested in this product. Its definitely value for money. Battery lasts long too. Great thing is you can use it wet or dry which makes it so much easier to clean.

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Raksha, Thank you for your positive feedback regarding you recent experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop

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Alex

AlexGold Coast

  • 2 reviews
  • 2 likes

Worse online shopping experience

published
1 comment
Shaver Shop
Shaver S.Shaver Shop

waited weeks and was never sent

published

Waited 2 weeks and the item was never sent, never replied to emails, had to get ebay to step in and recover my money, dodgy as hell.

2 comments
Shaver Shop
Shaver S.Shaver Shop

Thank you for reaching out to us, Sincerest regrets this is the experience you have had with us. If you could please supply your contact number to [email protected] and we will be in contact ASAP to resolve this for you.

stuart
stuart

Thank you for reaching out to me, Sincerest regrets your customer service is so poor :)
Ebay stepped in and resolved the issue.. not you. Maybe come up with some more convincing 'copy and paste' responses.

Colin Hawkes

Colin HawkesSydney, NSW

  • 10 reviews
  • 22 likes

Not fit for a present.

published
2 comments
Shaver Shop
Shaver S.Shaver Shop

Thank you for reaching out to us, Sincerest regrets this is the experience you have had with us. If you could please supply your contact number to [email protected] and we will be in contact ASAP to resolve this for you.

Colin Hawkes
Colin Hawkes
H.M.

H.M.Sydney, NSW

  • 14 reviews
  • 16 likes

No communications, my inquiries ignored

published
2 comments
Shaver Shop
Shaver S.Shaver Shop

Thank you for reaching out to us, Sincerest regrets this is the experience you have had with us. If you could please supply your contact number to [email protected] we would really like to assist any way possible.

H.M.
H.M.

This is the email address I inquired to before and had been ignored twice. How can I believe it? It’s too late anyway. If you could reply here, why didn’t you reply before???

Bryan

BryanPalmerston North

Great customer service!

published

Bought my beard trimmer online and the service I revived was fantastic. I spoke with people on the phone and via email and my order was dealt with superbly. I will 100% buy from here again. Thank you!

1 comment
Shaver Shop
Shaver S.Shaver Shop

Hello Bryan, Thank you for your positive feedback regarding you recent experience. We really appreciate it. If you need anything else at all, please let us know. Regards, Shaver Shop

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