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Reviews

3.0

5 reviews
5
(2)
4
(0)
3
(1)
2
(0)
1
(2)
  • Value for Money
    3.2 (5)
  • Transparency
    3.0 (4)
  • Customer Service
    2.6 (5)
  • Adequate Speeds Yes (60%) · No (40%)
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michael j.

michael j.Greater Melbourne (Inner), VIC

  • 2 reviews

Internet so slow and arrogant support staff

published

Swapped to skymesh, found slower speeds than my old ISP and when I called for help could never get any.
Called up to ask if there was a problem with the service but was rudely told it's working fine, practically hung up on. Changed again to another provider and haven't looked back, seems the speed issue was their fault!



Transparency
Customer Service
Value for Money
Start DateOctober 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh

Hey Michael, We're sorry to hear that. That's obviously not the experience we want for our customers at all. We have sent you a direct message. We would love to review this for you. - Thanks, Ben.

Tech phone support is pathetic. Waiting too long.

published

Tech phone help is PATHETIC. Waiting for 35 minutes so far!!Told call number 9..Yeah! Right. Disgusting. Cannot call me back as don't take laptop down the paddock! Fairly fed up.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

slow as

published

175 kbs/sec sooooooo slow. promises of consistent high speed ....faster on mobile data network. Sign you up and offer a modem but modem took 10 days to arrive so paid for 10 days of service with no service

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
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PERFECTION - NO PROBLEMS

published

all good - love it! No issues with the service - living in the bush we depend on a reliable service and have been very satisfied - even when struck by lightening the problem was fixed without any charges



Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Dianne

DianneTabulam N.S.W

  • 3 reviews

No Problems

published

We live in the country and have always had good reliable service. I do not use the computer a great deal so I am satisfied with the plan I am on. I have had to contact Skymesh only a couple of times in 10 years and have always spoken to pleasant, friendly and helpful people.

Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
See all SkyMesh reviews

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