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NBN 25 (Standard Evening Speed), NBN 12 (Basic Evening Speed)AliciaEyre Peninsula, SA
- 3 reviews
Unreliable Service
We moved interstate and live on a small property in a rural area. Prior to this we had Telstra NBN which provided an excellent service, unfortunately they don't service this area. We have had SkyMesh satellite NBN since approx. August last year and have had nothing but problems. Constantly drops out & each time it does so, takes 3 days to come back online. We spend approx. 1/4 of each month with no internet. I recently cancelled the service due to needing more reliable internet during COVID and home schooling. Unknown to me, you need to g...Read more
ive 1 months notice or you get charged for a months service. So after 8 months, which in reality was only 6 months of internet with all the 'drop outs', I'm getting constant emails & text messages asking me to pay the $120 plan that I don't get to use!! I would not recommend & will not be using the service again. Currently with Activ8me. Much better service & plans a lot better value for money.
1 comment
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Leah
- 3 reviews
Terrible customer Service. Inadequate speeds and access.
My service has been unreliable and often non existent since November last year.
I Have had no meaningful response from technical support despite sending numerous online requests, emails and waiting for call backs and also waiting on hold for hours.
I have had zero access to the internet for over a week.
I finally gave up waiting on hold and rang the sales line.....amazing...they answered immediately....fancy that.
From there I was able to get redirected and have now CANCELLED my service.
Don’t waste your money...I was unable to use the data I was paying for due to the unreliable / non existent nature of the service.
1 comment
SkyMeshSkyMesh
Hey Leah,
I'm sorry to hear that this is the experience you had with us, This is not at all what we aim for. We have sent you direct message. We would love to review this and help get to the bottom of what happened for you. - Thanks, Ben.
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WendyMurray Region, NSW
Very happy!
We changed to Skymesh a few months ago. And have found the service to be very reliable. We are so happy with their service and the internet speed.. would highly recommend .
1 comment
SkyMeshSkyMesh
Hey Wendy,
Thanks for taking the time to write your review and thanks for your recommendation! ... Read more
It's really great to hear you have been enjoying the service! Please let us know if there is anything we can assist with. - Thanks, Ben.Similar opinion? Write a review on ieatwords.com.au!
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michael j.Greater Melbourne (Inner), VIC
- 2 reviews
Internet so slow and arrogant support staff
Swapped to skymesh, found slower speeds than my old ISP and when I called for help could never get any.
Called up to ask if there was a problem with the service but was rudely told it's working fine, practically hung up on. Changed again to another provider and haven't looked back, seems the speed issue was their fault!
1 comment
SkyMeshSkyMesh
Hey Michael, We're sorry to hear that. That's obviously not the experience we want for our customers at all. We have sent you a direct message. We would love to review this for you. - Thanks, Ben.
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Tech phone support is pathetic. Waiting too long.
Tech phone help is PATHETIC. Waiting for 35 minutes so far!!Told call number 9..Yeah! Right. Disgusting. Cannot call me back as don't take laptop down the paddock! Fairly fed up.
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slow as
175 kbs/sec sooooooo slow. promises of consistent high speed ....faster on mobile data network. Sign you up and offer a modem but modem took 10 days to arrive so paid for 10 days of service with no service
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Not the best, Not the worst
Moved to a rural area where there is no phone reception and only had satellite internet options available. Customer service is great, and very responsive to enquiries. Internet is useful for browsing and can stream Netflix in low quality. Can stream Disney and other services through the day, but the evening is terrible and unwatchable. Gaming online is impossible due to latency being around 700 -800ms consistently. Internet cuts out every time it rains and comes back online when it's clear, which is not very practical seeing as we had a severe storm emergency and needed help, but had no way of contacting anybody. Overall it's good to have internet but a more stable connection would be ideal.
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Great provider 1
We have very few dropouts only when storming or such there are only to times it has been lost due to a skymesh/NBN problem and tech support were right on it
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Frustrated and angry.comWheatbelt, WA
- 4 reviews
- 1 like
Top drawer service!
We changed from another company which I reviewed a few months ago. What a refreshing change. Excellent customer service. Increased data. Faster speeds. No drop outs. To top it off, fantastic value.
Not left holding on to the phone for hours, what a refreshing difference.
2 comments
I regret choosing my user name. I did this in the very beginning when I was at the end of my tether with my first review. This also applies to my second review. I would hate anyone to think that this ... Read more
title reflects in any way on your excellent service. I use product review to help me make a decision on which company to use, as do many others. It is vital that people are allowed to give an honest appraisal of their experiences. Thank you once again for your excellent service.SkyMeshSkyMesh
Thanks for sharing! It's so great to hear about our excellent customer service teams and that your service has been going well.
Please let us know if there is anything we can assist with. - Thanks, Ben.
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PatrickSouth-Eastern Region, NSW
Very good service, good flexible plans
I've been with Skymesh for about two years now, on a rural property where Telstra struggles to provide mobile signal. Whenever I've needed to contact customer service they have been prompt and usually fixed the problem. That was shortly after setting up. Mostly it has been hassle free. Their plans are good and very flexible, you can adjust according to usage, if the size of the household changes for instance. Very nice bonuses offered now and again eg school holidays. Actually worth something. Only occasionally had outages and suspect those have been NBN Skymuster problems and not Skymesh. Of course simply not being Telstra is a major attraction, but beyond that I would recommend Skymesh to anyone on a rural property.
1 comment
SkyMeshSkyMesh
Thanks so much for sharing Patrick and Thankyou for your recommendation! It's really great to hear that our teams have been prompt and hassle-free.
Please let us know if there is anything we can assist with! - Thanks Ben.
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AdrianWheatbelt, WA
Service in country areas
Just wanted to affirm my complete satisfaction with the Skymesh service. I am on an 80GB (25/5) plan and use the service for streaming and Internet access. All streaming services work very well and deliver adequate speed. Service has only been impacted twice during the previous winter, during severe storms, and only for a few minutes.
- dependability
- consistent download speeds
- helpful and timely support
- ability to easily change plans to take advantage of additional data offerings
1 comment
SkyMeshSkyMesh
Morning Adrian, Thanks so much for your great review! It's great to gear you have been satisfied with our service!
Please let us know if there is anything we can assist with. - Thanks, Ben.
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Lifeline to the world.
I am very happy with my service. I wish the ping distance was less, and the speed faster than 24.4, but overall, compared to what I have have had in the past, it's fantastic, now. Ben and Corizone on BIRRR are so super efficient that the very few times I have asked for help, it's a shortcut, and beats sitting in the phone cue. (used to be over an hour.)
1 comment
SkyMeshSkyMesh
Thanks for sharing your great review! It's great to hear that our BIRRR team have been efficient! We'll pass on your kind words to them.
Please let us know if there is anything we can assist with. - SkyMesh.
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works perfectly
I am just very happy with how it is all working since the NBN satellite was installed in January 2022. There have been no drop-outs and no issues have arisen.
1 comment
SkyMeshSkyMesh
Morning Pamela, Thanks for taking the time to write your review. It's so great to hear that you are happy with the service! Please let us know if there is anything we can assist with. - Thanks, Ben.
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keeps us connected
for what internet we use, this service is perfect. we currently use skymesh for remote activation of lighting and for streaming security cameras. We use it for streaming of youtube and browsing. We dont stream 7 days a week. With wifi calling it keeps us in touch with the rest of the world.
1 comment
SkyMeshSkyMesh
We really appreciate you taking the time to share your experience with us and writing a review. I'm happy to hear that the service is perfect for your needs.
Please let us know if there is anything we can assist with. - Thanks, Ben.
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Daniel BAU
Small allowance, unreliable connection, great support staff
3 days into new billing period and no internet connection (other than the 5 minutes after a call to tech support). The satellite struggles to find a connection at the best of times and buffering of even the standard definition Netflix shows is a real let-down for this company.
The tiny GB allowance in this 4k age is disgraceful for the money charged and there is no other internet available for those in rural Australia.
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kate.arnall83Carroll
- 2 reviews
Works great in a small country town
I love sky mesh not only is the internet running smoothly but I never have any drop outs. I also enjoy being able to ring the company and I speak to someone with fluent English speaking. Great work skymesh you have a happy family here with your services.
1 comment
SkyMeshSkyMesh
Hey Kate,
Thanks for your great review! It's so great to hear your service has been running smoothly! It's what we love to hear!... Read more
Please let us know if there is anything we can assist with. - Thanks, Ben.Similar opinion? Write a review on ieatwords.com.au!
92 SurfFar North Queensland, QLD
A vast improvement
The service is a vast improvement over the service offered by Telasta. No delays no dropouts, just excellent and reliable service. Download speeds surpass anything which Telstra offers the clients in this remote area.
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Skymesh Service
Their plan rates are competitive & have great technical support. Always friendly and helpful. Have had very little problems with the service, most issues have related to our equipment or external interference.
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Pierre H
- 2 reviews
Skymesh satellite above expectations
Based upon experience with alternate providers expected -( actually just hoped) for improved connection. Have had no dropouts or issues requiring rectification over last two years. I should not be unduly happy receiving a service that delivers what it said it would, however Skymesh has delivered and for that I am grateful and perhaps a little less grey.
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Patricia VintonCentral, SA
- 2 reviews
my joys their downfall.
I am more than happy with my connection, I live behind my sons house in a caravan and my reception is A1, they have another company which is always dropping out. I have a smug look on my face when this happens as I know mine is fine. Thank You.
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I do not know how to transfer invoice or such to add to this review
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SkyMeshSkyMesh
Hey Alicia,
We're very sorry that you've had a bad experience. Obviously, this isn't the kind of experience we wish for our customers. Do you happen to have a reference number at all? We would love to follow this up for you. - Thanks, SkyMesh.