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Leah
- 3 reviews
Terrible customer Service. Inadequate speeds and access.
My service has been unreliable and often non existent since November last year.
I Have had no meaningful response from technical support despite sending numerous online requests, emails and waiting for call backs and also waiting on hold for hours.
I have had zero access to the internet for over a week.
I finally gave up waiting on hold and rang the sales line.....amazing...they answered immediately....fancy that.
From there I was able to get redirected and have now CANCELLED my service.
Don’t waste your money...I was unable to use the data I was paying for due to the unreliable / non existent nature of the service.
1 comment
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Not the best, Not the worst
Moved to a rural area where there is no phone reception and only had satellite internet options available. Customer service is great, and very responsive to enquiries. Internet is useful for browsing and can stream Netflix in low quality. Can stream Disney and other services through the day, but the evening is terrible and unwatchable. Gaming online is impossible due to latency being around 700 -800ms consistently. Internet cuts out every time it rains and comes back online when it's clear, which is not very practical seeing as we had a severe storm emergency and needed help, but had no way of contacting anybody. Overall it's good to have internet but a more stable connection would be ideal.
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Great provider 1
We have very few dropouts only when storming or such there are only to times it has been lost due to a skymesh/NBN problem and tech support were right on it
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PatrickSouth-Eastern Region, NSW
Very good service, good flexible plans
I've been with Skymesh for about two years now, on a rural property where Telstra struggles to provide mobile signal. Whenever I've needed to contact customer service they have been prompt and usually fixed the problem. That was shortly after setting up. Mostly it has been hassle free. Their plans are good and very flexible, you can adjust according to usage, if the size of the household changes for instance. Very nice bonuses offered now and again eg school holidays. Actually worth something. Only occasionally had outages and suspect those have been NBN Skymuster problems and not Skymesh. Of course simply not being Telstra is a major attraction, but beyond that I would recommend Skymesh to anyone on a rural property.
1 comment
SkyMeshSkyMesh
Thanks so much for sharing Patrick and Thankyou for your recommendation! It's really great to hear that our teams have been prompt and hassle-free.
Please let us know if there is anything we can assist with! - Thanks Ben.
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Lifeline to the world.
I am very happy with my service. I wish the ping distance was less, and the speed faster than 24.4, but overall, compared to what I have have had in the past, it's fantastic, now. Ben and Corizone on BIRRR are so super efficient that the very few times I have asked for help, it's a shortcut, and beats sitting in the phone cue. (used to be over an hour.)
1 comment
SkyMeshSkyMesh
Thanks for sharing your great review! It's great to hear that our BIRRR team have been efficient! We'll pass on your kind words to them.
Please let us know if there is anything we can assist with. - SkyMesh.
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works perfectly
I am just very happy with how it is all working since the NBN satellite was installed in January 2022. There have been no drop-outs and no issues have arisen.
1 comment
SkyMeshSkyMesh
Morning Pamela, Thanks for taking the time to write your review. It's so great to hear that you are happy with the service! Please let us know if there is anything we can assist with. - Thanks, Ben.
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keeps us connected
for what internet we use, this service is perfect. we currently use skymesh for remote activation of lighting and for streaming security cameras. We use it for streaming of youtube and browsing. We dont stream 7 days a week. With wifi calling it keeps us in touch with the rest of the world.
1 comment
SkyMeshSkyMesh
We really appreciate you taking the time to share your experience with us and writing a review. I'm happy to hear that the service is perfect for your needs.
Please let us know if there is anything we can assist with. - Thanks, Ben.
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Daniel BAU
Small allowance, unreliable connection, great support staff
3 days into new billing period and no internet connection (other than the 5 minutes after a call to tech support). The satellite struggles to find a connection at the best of times and buffering of even the standard definition Netflix shows is a real let-down for this company.
The tiny GB allowance in this 4k age is disgraceful for the money charged and there is no other internet available for those in rural Australia.
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kate.arnall83Carroll
- 2 reviews
Works great in a small country town
I love sky mesh not only is the internet running smoothly but I never have any drop outs. I also enjoy being able to ring the company and I speak to someone with fluent English speaking. Great work skymesh you have a happy family here with your services.
1 comment
SkyMeshSkyMesh
Hey Kate,
Thanks for your great review! It's so great to hear your service has been running smoothly! It's what we love to hear!... Read more
Please let us know if there is anything we can assist with. - Thanks, Ben.Similar opinion? Write a review on ieatwords.com.au!
Find out how SkyMesh Sky Muster Satellite NBN 25 (Standard Evening Speed) compares to other Internet Service Providers
Know better, choose better.
RangemoreCentral West, NSW
Thrilled to have Internet NOW on our rural property!
Skymesh Sky Muster Satellite has been a blessing for our family on our rural property. Only been able to get Internet the last year & it has helped enormously in every way. Appreciate the free holiday extra GB for we are always on it 24/7! Thank you again from us Farmers Cheers
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The reviewer stated that an incentive was offered for this review
Bron
- 2 reviews
- 2 likes
Totally reliable
The satellite was installed quickly, there is always great communication, there is absolutely no fuss in the operating of the unit. I am ver y happy to be a Skymesh customer.
1 comment
SkyMeshSkyMesh
Morning Bron! Thanks so much for taking the time to write your great review! It's great to hear it's all been working well and you're happy with the service! Please let us know if there is anything we can assist with. - Thanks, Ben
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Can’t fault Skymesh
We live in a rural area and have been very happy with all aspects of Skymesh. Communication is great. Tech support when required has been very helpful. Love the choice of plans. The extra data during school holidays is much appreciated. Been with Skymesh for 10 years and wouldn’t change. We would highly recommend Skymesh.
1 comment
SkyMeshSkyMesh
Hey Lynda, Thanks for taking the time to write your review and thank you for your loyalty over the last 10 years, we appreciate it. Glad to hear you're enjoying our school holiday data!
Please let us... Read more
know if there is anything we can assist with. - Thanks, Ben.Similar opinion? Write a review on ieatwords.com.au!
garryjmorrisonWide Bay-Burnett, QLD
all good
did have some connection problems once, was fixed real quick have had since came out even before nbn, but takes forever to get them on the phone when ring up that the only thing that is annoying beside that all good
1 comment
SkyMeshSkyMesh
Hey Garry,
Thanks for taking the time to write your review. ... Read more
Thanks for your feedback on our phone wait times. We are always looking for ways to improve our service. Please let us know if there is anything we can assist with. - Thanks, Ben.Similar opinion? Write a review on ieatwords.com.au!
Daryl SDarling Downs, QLD
Local call centre a big plus. Talking to a local is much easier. Excellent service, would highly recommend.
VOiP is echoy. To be fair they did warn me it would be. Otherwise excellent reliabilty and service. I did want FTTP, then settled for fixed wireless, then had to settle for satellite. However my service is more reliable and averages faster than my son's fixed wireless.
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Big Improvement from a few years ago
Things are never going to be perfect on a satellite internet system. There will always be stormclouds getting in the way or rain maky things patchy, so, yes, there are more drop outs than a solid copper or glass fibre connection would give. Those things are an NBN issue, anyway.
We used Skymesh a few years ago and found the service to be poor.
We gave them another chance at our new address and they have been great.
Very fast connection times.
Notice of planned outages.
Helpful suggestions on setting things up to work better.
Very good ISP for us here on Satellite.
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Find out how SkyMesh Sky Muster Satellite NBN 25 (Standard Evening Speed) compares to other Internet Service Providers
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Wendy DraperGreat Southern, WA
Love, love, love Skymesh
My connection is totally reliable even in bad weather which is brilliant especially when you're out in the country. Notifications of scheduled maintenance is supplied well in advance and usually takes place during times suitable to most customers so no complaints on that score. The added bonus data for school holidays is brilliant and the grandkids love being able to use the computer almost as much as they do at home where they have unlimited data (but have to pay for that privilege). I wouldn't change my provider in a hurry unless things change drastically and I'm hoping that that's not the case so until then and if things keep up the way they are you have one happy (Jan) customer. Thanks Skymesh and keep up the excellent work.
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Pleased to have this access.
One issue is the data usage comes of my standard peak allowance each month, even though time stamping shows my main days use is most often in the off-peak times.
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PhilippeWheatbelt, WA
No problem
2 years with Skymesh, no problem I'm very happy. The connection is acceptable. I don't know other suppliers but about Sky mesh, I haven't to be dissatisfied. When the dish moved with the wind, Skymesh fixed it quickly and of course for free.
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The reviewer stated that an incentive was offered for this review
John HardersNorth-West & West coast, TAS
Decent Service ...
Sky Muster has been reasonably reliable with our current 'UP TO' 25Mbs speed. I have regularly checked speeds and it is usually close to what they claim. However I notice that if you upgrade for a period (even just a month) then wish to downgrade after that period, you will find the plan you were on previously has disappeared and is replaced with a plan costing more. This means you will need to pay more for a comparable speed/data plan. Sky Muster seems to operate as a one way 'upward ratchet' service ... in that there is no going back. I guess this is smart business practice but a cunning arrangement for the unsuspecting.
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Very good solution for our needs
Had service for approx 3 months
Had no problems to date
Skymesh has been very helpfull with service connection and service
Have had service throughout the connection and been happy with the price and connection speed
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SkyMeshSkyMesh
Hey Leah,
I'm sorry to hear that this is the experience you had with us, This is not at all what we aim for. We have sent you direct message. We would love to review this and help get to the bottom of what happened for you. - Thanks, Ben.