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Reviews

4.0

30 reviews
5
(16)
4
(8)
3
(1)
2
(0)
1
(5)
  • Value for Money
    3.8 (29)
  • Transparency
    4.0 (23)
  • Customer Service
    4.5 (28)
  • Adequate Speeds Yes (76%) · No (24%)
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Very good solution for our needs

published

Had service for approx 3 months
Had no problems to date
Skymesh has been very helpfull with service connection and service
Have had service throughout the connection and been happy with the price and connection speed



Transparency
Customer Service
Value for Money
Start DateMay 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

No Problems

published

We changed our provider because we were paying to dollar for crap service. So far with Skymuster, we’ve had no problems, change over was seemless. We’re pretty happy so far.

Start DateSeptember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
SeanC

SeanCDarling Downs, QLD

  • 4 reviews
  • 1 like

Useless Service - 1mbps Speeds v Advertised 25mbps

published

I currently have an ongoing conversation going with Skymesh about their misleading advertising and their practically useless evening download speeds, which are as low as 1mbps. It’s either their problem or it’s an NBN issue (which I doubt given that my understanding is that the 2 Satellites are undersubscribed) and I intend to take the matter to both the ACCC and the NBN if Skymesh don’t fix the problem fast.



Transparency
Value for Money
Start DateJuly 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
2 comments
SkyMesh
SkyMeshSkyMesh

Morning Sean, Thanks for taking the time to write your review. Sorry to hear you're having speed issues at current. So we can investigate further, would it be possible to confirm your support reference number? - Thanks, Ben

SeanC
SeanC
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CABBAGE

CABBAGESydney, NSW

  • 2 reviews

Appallingly slow

published

My download speeds are now less than I mp . Totally unacceptable and most disappointing given what skymesh maintain are their speeds.
No satisfactory solution is offered and from other reviews none likely.
Next stop the accc.

Transparency
Customer Service
Value for Money
Start DateJune 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Angie B

Angie BSydney, NSW

  • 3 reviews
  • 3 likes

8.24 pm Speed with three speed tests

published

My evening internet speed is crippling and I have to wonder if SkyMesh are taking on to many customers, and can no longer meet mutual obligations. 25 mps plan. Three speed tests 4.3 mps (Fastcom) this was the one the skymesh consultant referred me to, 2.13 (Wistleout), 1.94mps (Google). These were all taken with a direct connection over a 30 minute period. I am paying $49.00 a month for this, when I signed up for a 25 mps plan. I will be ringing NBN prior to contacting Skymesh again.

Transparency
Customer Service
Value for Money
Start DateApril 2018
Adequate Speeds No
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh
Tim B.

Tim B.Sydney, NSW

Skymesh is a breath of fresh air after Telstra!

published

Only had on a few days but all working fine, but it's the service I'm impressed with. Real people to talk to to get answers quickly. Friendly and efficient! highly recommend.

Customer Service
Value for Money
Connection TypeSatellite (Sky Muster)
Start DateJune 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

Simple process

published

Easy install process and answered all questions clearly, competent technician installer. Reasonable cost and didn’t wait long for installation.
Much improved internet speed and service since connection. Very satisfied with support and whole process.

Transparency
Customer Service
Value for Money
Connection TypeSatellite (Sky Muster)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh

Hey Catherine, Thanks for your great review. It's great to hear you have noticed an improvement in your service. Its what we love to hear. Please let us know if there is anything we can assist with. - Thanks, Ben

Great service

published

Just had Satellite NBN installed. The whole process was very smooth, good communication from Skymesh and internet works great. I was sent a new pre configurated router that was just plug and play and so far speeds have been up to 24mbit/s, so very good. Would recommend.

Customer Service
Value for Money
Connection TypeSatellite (Sky Muster)
Start DateApril 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh

Thanks for the recommendation and review, Sam! glad you're enjoying the service and that your speeds are great. Please let us know if there is anything we can assist with. - Thanks, Ben

Troy Chippendale

Troy ChippendaleGippsland, VIC

  • 2 reviews

Great

published

Very easy to connect to satellite nbn and works great so far. Customer service has been great and fast to answe questions and to get in contact, would recommend to friends and family.

Customer Service
Value for Money
Connection TypeSatellite (Sky Muster)
Start DateMarch 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh

Hey Tony, thanks for taking the time to write your great review and thanks for our recommendation. We hope you're enjoying the service. Please let us know if there is anything we can assist with. - Thanks, Ben

Internet Service Providers

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Great turnaround time

published

One of the easiest connections if had. Great customer service and very quick install. It only took 5 days from the initial call to the technician coming onsite. Fantastic job.

Customer Service
Value for Money
Connection TypeSatellite (Sky Muster)
Start DateFebruary 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
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