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SkyMesh Questions & Answers
NBN, Sky Muster Satellite, Fixed Wireless, Mobile Broadband115 questions from our users
Stuasked
I am looking at this for a houseboat on the murray. Can this system be mobile?
1 answer
Hi Stu
Skymesh are a great company to deal with, they will have answers to all your questions
We would not have communication service if it wasn’t for their help
You need a power connection source for the modem and something stable for the dish to be mounted on
Please it’s worth a call to the Skymesh team
Summerasked
Hello We have Skymesh at our rural property, but when I am away schooling the kids I have Belong NBN. I want our skymesh email account as our main one, but I cannot configure as Belong do not have an email service. I can receive skymesh emails, but not send. Can you please help?
3 answers
Hi there,
I have contacted Skymesh at this email address [email protected]
I think that a good option would be to setup an account, say with Gmail etc, which you should be able to access from either NBN service. And you should be able to setup Gmail to check your skymesh email and/or have your skymesh emails forwarded to your gmail account. This also gives you some protection against viruses, spam, etc.
Many thanks. I think that’s the way I’ll have to go.
Adrian D.asked
Hi, We live in a rural area & tether using our mobile phones. The kids do the same with there phones for gaming. This becomes expensive & is quite slow. I have checked & your fixed wireless is available to us, Can you supply an unlimited service fast enough for gaming, downloading & casting etc.......
Cheers
Adrian
3 answers
Hi there, we also live in a rural area and are happy with sky mesh for internet. But have had our landline removed and are each paying $10.00 pm for mobiles with Belong plus $5.00 per month for unlimited calls to uk. We have no extra costs, the service is good. But we use our phones for calls only. I can highly recommend both Skymesh and Belong. I hope this helps.
I think your question was meant to be sent to Skymesh?
Skymesh speed will allow streaming, but gaming may be a problem. Check download speeds on each of the Skymesh options.
Brian Gasked
What is the initial setup cost if I switch from Telstra adsl to Skymesh at baffle creek 4674
2 answers
SkyMeshSkyMesh
Hey Brian, all our plans come with free setup and a free standard installation. Your first bill is just your chosen plan, plus a Wifi router if you opt to purchase one. I checked a few addresses in baffle creek and they were serviceable by Sky Muster satellite, but to accurately ascertain service availability at your property for Fixed Wireless specifically, please call our friendly sales team on 1300 759 637 and they'll be able to confirm this in minutes.
We hope that helps.
Thanks
SkyMesh
I already had a Skymesh satellite and needed it replaced because of the nbn. Telstra was not an option for me as they only do it through your mobile phone connection and I have poor, intermittent signal at home. $119 was all I paid for a new wifi router, everything else for Sky Muster was free. Jill
Sue S.asked
Hi, we are considering taking on a role on Flinders Highway - (50 kms from Hughenden in one direction, and 50 kms from Richmond coming from the west) in QLD outback. I will need to have good service to do online trading - the risk is horrendous if the connection drops out. My husband likes to be online to play poker, and stream videos. We will not make the move if we can't have reliable internet. thanks for help in knowing what to expect. Sue
1 answer
I found their service to be totally unsatisfactory! Download speeds in the evening often went as low as 1mbps, which is virtually useless for anything other than emails and very basic browsing. Streaming is not really viable in the evenings and if you require a VPN the service is worse than useless. I trade CFD’s and it’s ok for that but it wouldn’t do for interactive gaming etc. Latency is also an issue! So, unless you have no other alternative, stay away from a Satellite service.
Raelene W.asked
Hi I live in a rural area and need to change providers, is this 50 plan 50gb? how much is it per month
No answers
Fayeasked
If I go over to SkyMesh can I take all my net and phone needs e.g. 2 Mobiles. NBN.?
We have a landline we do not use its only there so we can use the nbn will this still be needed?
Also we have netflix and foxtel what would we do so we can keep these to services?
Regards
Faye and Graham Bignall
[email protected]
1 answer
SkyMeshSkyMesh
Hey Faye, unfortunately, we don't offer mobile services, but we offer both landline and VoIP phones. - Thanks, Ben
Alan N Rasked
We are with Harbor at the moment and the service is ok, but reviewing our options were wondering what would be involved if we changed to sky mesh in a technical way?
1 answer
I have fixed wireless now and was satellite, I could have used same router but was like six years old so got new one that has voice for phone calls if wanted . Got a revamp one for $90 but they are only $160 new. plans are not fixed . Netflix is metered but not included in data !!! Brilliant. I bought a better router but you could probably use existing one if you own it and if you ask them about it in tech phone call how to change it to skymesh. Fast and helpful and will price match ANY other provider if you see a better deal.
Giniasked
Why does dish drop out in bad weather and can it be fixed? We are Dundee Beach NT.
No answers
Marianne Turkingtonasked
Hi Can I add a voicemail feature to our Skymesh VOIP service, or is it only available via the Landline plan @$6/mth?
With thanks!
Marianne
No answers
Les Rasked
Can I run my skymesh equipment off an inverter connected to a12volt battery charged with a solar panel
1 answer
You can. It draws about 60 watts.
If you have only a small solar setup there is no problem with switching it off when you are not using it even though the company might advise against it.
It takes about 5 minutes to power up again.
Majoasked
What technology is used by SkyMesh? It looks like it's just pure 4G or very similar and NO it's not a satellite you are connecting to because everyone should have that option but my address is not showing up, so what is it?
1 answer
SkyMeshSkyMesh
Hey Majo, thanks for your question. SkyMesh currently offers services via the nbn network, Satellite, Fixed Wireless, and Fixed line, as well as our new 4G mobile broadband services. We would be more than happy to check your address and see what services we can offer to you. If you would like to do our 'desk check' we be more then happy to help - Thanks Ben
SkyMesh Desk Check: https://www.skymesh.net.au/desk-check/
Brenda Hasked
Can I forward my skymesh email to another account and if so how? thanks
1 answer
SkyMeshSkyMesh
Hey Brenda H, Thanks for your question. You sure can forward you SkyMesh email address. You can do this by logging into your MySkyMesh, Click "Email" across the top taps, then "Redirect mailbox".
- Thanks, Ben
aldoasked
I keep having the message " skymesh out of date" flash on the lower right hand quarter of my monitor What does it mean? What does a 90year old male do to clear it?
No answers
Daveasked
I am a SkyMesh customer in WA. What time locally to me, ie WST is my off peak usage starting and finishing.
1 answer
SkyMeshSkyMesh
Hey Dave,
Thanks for your question. All Anytime (peak) and Off-peak data times are in your local time zone.
- Thanks, Ben
Frostyasked
Hey I am trying to change my plan online as you are closed on the weekends. I have run out of internet and have been buying data blocks and its too expensive now. the change plan page you have opens but has no options of plans as your help page shows. Its like it is not loading properly. I would like to change my plan now and I cant. Any help?
No answers
warrenandglenasked
Is skymesh reliable in cloud and rain? We are considering it for emergency community communications following severe weather events when we lose lose power for days or weeks, but cloud and heavy rain will be around.
No answers
Virginie Masked
We have just connected with skymesh and I felt I have move somewhere in the middle of the desert, internet is so slow the page cant charge because it takes too long, maybe we have not the right plan. What plan do we need to be able to watch Netflix everyday unrestricted (I read that customer have limited access to streaming????) BTW we are on the coast in Yamba NSW, Thank you
1 answer
SkyMeshSkyMesh
Hey Virginie M, thanks for your question. Sounds like you may have a fault with your service. We would love to look into this and see whats going on. Would you be able to email us at [email protected] ? We would love to get this sorted for you - Thanks Ben
Wendlesasked
I live in a rural area and very frustrated that we are not able to experience all that is available on the net. I have a gamer in the house, we all have devices and would love to experience Netflix, we are on wireless at the moment and It frustrating that we’re paying huge amounts for little access. Can you help?
No answers
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