SkyMesh Questions & Answers (page 2 of 6)

Just give them a call so they can check it for you but free Netflix download quota applies only to Australian Netflix content via fixed line or wireless services only. So if your on satelitte or using VPN or using an geo-hacking tools to access Netflix US content directly then this data will count in your download quota.

I don't work for Skymesh. I use them. Yes you can easily use that sort of data if you do not go into your settings in Netflix and change the resolution down. You must have watched them in HD which is the default setting.

Hi Sonia,

They likely do if the NBN is available there but personally I would avoid them.

Over the last few months their service has drastically dropped as they are now being run through a separate company who is using older, outdated technology.

We've just changed to Aussie Broadband and judging by the newer reviews we're not the only ones doing so.

The new owners have run this company into the ground (like TPG did with iiNet) and the original director left despite a 2 year contract so it would be best to avoid them completely.

Very easy to change, just log Into skymesh (My skymesh) with your email and your password they gave you. Click on the "Services tab at the top and the details of your plan will come up. There are two options on the right hand side, buy data block and "change your plan". Click on that and choose your new plan!

thank you for replying Adele - they finally answered me on thursday morning 17/8, sent by Brendan skymesh request no. 4042300. our last invoice no. 3083075 Davis (I don't know where to find the account number) we are in Spicers Creek, NSW, 2820. just to let you know they seem to think the number of mbs used could be accounted for but to go through the list on the request answer we don't use webcam or skype ever, no peer to peer file sharing, we are on satellite so the signal is secure and doesn't reach either our gate/road or our neighbours and on that day we only had 4 windows updates. as I said we could not reach the web all day so I don't know how 3000 mbs was used and the rate of mbs used up to that day (from the 2nd) seems excessive. I would rather work this out over the computer as the landline is not in the same room (no mobile reception) and makes it hard to work out things running between the two.
thanks jo bailey

Give Aussie Broadband a go, very good customer service, local company.

Yes,[Name Removed] so called useless company rep has said so
"Given the background of our changing environment, we have been making adjustments, both increases and decreases, to all of the smaller networks or areas that comprise the nbn network."
http://whrl.pl/ReVZjd

Also read this
https://forums.whirlpool.net.au/forum/31?g=411

Was Ok until Owner sold out to the UK company. Now its profit before anything else. Immediately on handover congestion started
on Sky Muster. From a regular 23.7 down its now in the low 13Mbps from 6pm to 11pm. So no more Netflix and back to the old days
of ABG. I advise to try another provider, stay away from SkyMess.

Simple, change providers.
If your with Skymess try changing providers, Skymess dont answer phones once your signed up.

Don't do it!! Read the reviews. And read these forums

https://forums.whirlpool.net.au/forum-replies.cfm?t=2641021&p=91

I have been with skymesh for a number of years and since it has been sold it's too slow; I would shop around skymesh is much too slow for me,
Graham.

when was skymesh sold?

I am with Skymesh and in jimboomba, i have had a couple of days with slower speeds but mostly get full speed

You will be fine signing up, and for a week or two after that.
Your speeds will drop, you will finally, after weeks trying, get through to support,Then you will get an email saying How your speeds at peak times cant be guaranteed.
And that No-one can promise that, and if your on a 100/50 service getting 7/4 they will say there's nothing they can do about it.
But hey! some say its brilliant, think they work there.

Telstra does not own the nbn. Furthermore Telstra charges much higher nbn packages than skymesh. Compare skymesh and Telstra packages and you will know who is more competitive

I tried to find out more, hung on my mobile for 3 min to skymesh, not a good start, left phone no to call me back

Re: Cancellations - You are required to give SkyMesh 30 days notice to cancel your account. However, they often accept a cancellation with slightly less warning than that. After 30 days, you can still cancel the contract all the same, as SkyMesh plans are month to month. That statement isn't a 30 day money back guarantee of any sorts, it just means that you aren't locked into a long 12 or 24 month contract. You're free to leave whenever you wish to, provided you give notice.

Thanks,
Lachlan

SkyMesh services all areas with NBN connectivity across Australia. If NBN is available at your address when you enter it in on NBNCo's website, http://www.nbnco.com.au/, you can order a service with SkyMesh.

You don't need to ask special requests directed at Paul for SkyMesh to match other provider offers. SkyMesh will plan match most other ISP plans, unless they're unlimited. To ask for this, you simply need to email their Sales team at [email protected] or [email protected] and include the details of the plan, they will try their best to match it for you.

Just an update, Paul sold the Company to a British company, since then its gone downhill.
Cuts on CVC have caused all sorts of problems people on 100/50 plans have been getting
single digit speeds just when you want good speeds, from 7.30pm to 10pm.
But if you browse and email, then Skymesh is for you.

Thanks SkyMesh, I did get a phone call from support and they were most helpful but in the end could not resolve the problem and had to escalate the support request. That was 5 days ago and I have not heard back since. Could you chase up what is happening.