Jazz supported my query without any difficulties whatsoever, and to a level that exceeded my expectations.
During a request for connection speed assistance, Jazz was able to provide excellent assistance due to her exceptional product knowledge, and fantastic customer service. From a very happy customer.

Instalation was within a week and the installer went to a lot of trouble to ensure we had the best position of our fixed wireless on the roof. Internet speed is very good and no dropouts. It is great to be able to deal with Australian, local people over the phone (helpline and initial call with questions), very helpful and very easy to understand. They said my router would be plug and play and it was. I am not overly computer literate :) so this was the easiest and best internet connecttion I have ever done.

I was connected via NBN FTTP with Skymesh and never had any service issues which required me to call tech support. Constant connection which delivered great speeds during the day, however evening speeds on Friday and Saturday night seemed to diminish.

Great to be using a company who does not have long hold times when you phone the.
The staff are always helpful.
No lock in contracts and I love that you can buy extra data during the month.

Our VCE student is unable to access the internet service required by his school to study. We have Satellite nBn Sky Muster maximum plan and it is useless! It has been hacked into on two occasions and our 140gB used in a few days leaving us with nothing but the account to pay for. We have to drive to my sister's and he virtually has to live there to use her unlimited, speedy and reliable internet with iiNet.

This review is currently pending outcome based of a technical fault. I'm going to see how Superloop responds and if the fault is resolved swiftly or not. If not, I'll repost what I'd previously typed up while waiting on hold to faults. If the fault is resolved, I'll likely delete this review. Let's see how we go...

I have not had any drop outs, the service desk were extremely helpful. Dealings with the company and the installer were perfect.
So Far everything that was promised has been delivered up on.

I've been with Skymesh almost since inception (Over 15 years). Although they dropped off a bit when Paul Rees left / sold the company they are still "BUCKET-LOADS" better than the BIG Mobs like Telstra & Optus.

We have had Skymesh satellite NBN for about 4 years. Transferring to new location with an active NBN. 2 emails weeks in advance of move not answered for more than a week. Phone call - spoke to an Australian! Very helpful, sorted out the transfer, all set. Then email comes from someone else wanting proof of occupancy- apparently a legal issue- but how do you prove right to occupancy when. You haven’t moved in yet? Finally sorted with a few more phone calls, service up and running 2 days later.

Moved house, called to cancel Skymesh NBN, charged another $60 because I didn't give them 30 days notice. Apparently in their fine print. What a rip off ! Put a complaint in with TIO.

We have been a customer of Skymesh for many years through satellite to NBN which we were lucky to have in rural Victoria back in 2014, and now connected up here in Queensland. The service has been reliable, dropouts are rare and any issues or inquiries have been responded to promptly either through email or phone call.

I have been using Skymesh since it was first moved to Darwin and it has been mostly steady. However, this month I ran through my data allowance and Skymesh were unable to accommodate a (paid) data reset or an early end to the billing cycle so that I could continue using the service. With data packs being $1/GB they are not economical to purchase for an extended period of time and so I have really been given no realistic option to continue with the company.

We have been with Skymesh for a year now, with FTTB in the Melbourne. Signup was great, and they continually matched competitor prices within reason. Great phone support and staff. Connection always reliable, we use Netflix 4K alot and its been very good.

I've used numerous service providers over the years with mixed success. After being a Skymesh customer now for a number of years, I felt I had finally found an efficient, reliable and accessible company to deal with. All my experiences with Skymesh have been nothing but positive. Unfortunately I recently received email indicating that Skymesh NBN has been sold to another company. As yet the new company, Superloop cannot provide me with a comparative plan. Apparently I have to wait for a follow up email. Service providers have a very bad reputation. From me, Skymesh does not and I am frustrated that I am being forced to leave and undertake the very onerous process of finding a new SP.

On Thursday, SkyMesh decided to cut my net off for no reason (despite it being paid up to date). When I contacted them, they told me that it was "human error" and would be resolved straight away. Despite multiple calls, it has taken until tonight to finally get them to turn it back on. The reps constantly promised to have it resolved by close of business and each time it was not. Last night when I called, I waited on hold for almost 30 minutes before my call was cut off as they had closed.

The service was good, but this is my second major issue in less than a month, both times leaving me without net for 4 days and both times with no compensation from them for the delays in getting it restored.

Just moved in and Skymesh have been most helpful in getting the job done right first time. Second time we've used Skymesh and each time they have been terrific. Can't fault them!

12 months with Skymesh and have had drop out and slow connection. Had two occasions when their call back tech service took over 12hours to get a call back.
Spoke to skymesh about maybe moving my internet provider because of data issue, and the lack of a unlimited data plan. Skymesh disconnected my service without me asking them too and they have charged me a months fee after they disconnected me.
My Advice is beware.

Skymesh was a good provider for about 1 year with 3 of my accounts and i then i added 1 4th account, over the last year the service their team provides has been abysmal and for the last 3 months the constant dropouts (every 25 minutes) have made me decide to end my relationship with skymesh and go with another provider. I urge anybody thinking about signing up to stay away, after reading recent reviews online i am in the same boat as other people.