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SkyMesh NBN 50 (Standard Plus Evening Speed)
GayeMetropolitan Adelaide, SA
- 3 reviews
- 1 like
Great customer service
Great to be using a company who does not have long hold times when you phone the.
The staff are always helpful.
No lock in contracts and I love that you can buy extra data during the month.
1 comment
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joelc86AU
- 2 reviews
- 3 likes
- NBN 50 (Standard Plus Evening Speed)
- Verified customer
Unreliable Service and Non-existent Customer Support
26/03 - NBN service "accidentally" disconnected by Skymesh
27/03 - NBN is back online by the next day after calling the call centre
5/04 - NBN service is "accidentally" disconnected again
6/04 - 16/04 and beyond - this time the service is unable to be put back online. Almost daily phone calls to different Skymesh reps who claim the service will be back online the next day. However, the service never comes back online and we are never called to be told otherwise. It is clear the issues with the call centre is systemic given the amount of times/r...Read more
eps we've had issues with. It lacks accountability for solving issues and each rep doesn't do what they say they'll do (i.e. call you back or follow up with NBN) which adds to the frustration. Yes, understood there are 3rd parties involved in setting up a connection but ultimately Skymesh should be accountable and not require the customer to call daily before anything happens. In fact the last rep told me they "can't guarantee what other staff members will do" when I asked if I could be advised when an NBN tech would be coming, showing a lack of basic processes expected from such a company. Don't let the Australia based call centre fool you into thinking you are getting better service, as its certainly not the case. Much better service available elsewhere at even lower cost providers (even Exetel has better customer support).
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Anon1988AU
- 2 reviews
- 4 likes
Sold my contract without consent
This review is currently pending outcome based of a technical fault. I'm going to see how Superloop responds and if the fault is resolved swiftly or not. If not, I'll repost what I'd previously typed up while waiting on hold to faults. If the fault is resolved, I'll likely delete this review. Let's see how we go...
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Find out how SkyMesh NBN 50 (Standard Plus Evening Speed) compares to other Internet Service Providers
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Good service- very little outages
We have had Skymesh satellite NBN for about 4 years. Transferring to new location with an active NBN. 2 emails weeks in advance of move not answered for more than a week. Phone call - spoke to an Australian! Very helpful, sorted out the transfer, all set. Then email comes from someone else wanting proof of occupancy- apparently a legal issue- but how do you prove right to occupancy when. You haven’t moved in yet? Finally sorted with a few more phone calls, service up and running 2 days later.
1 comment
SkyMeshSkyMesh
Hey Hugh, thanks for taking the time to write your review. Glad to hear our team has been helpful and was able to assist in your transfer. Please let us know if there is anything we can assist with. - Thanks, Ben
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Questions & Answers
Raelene W.asked
Hi I live in a rural area and need to change providers, is this 50 plan 50gb? how much is it per month
No answers
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SkyMeshSkyMesh
Hey Gaye, Thanks for taking the time to write your review. Thanks for sharing your experience with our teams. Please let us know if there is anything we can assist with. - Thanks, Ben