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Reviews

2.3

75 reviews
5
(11)
4
(9)
3
(6)
2
(17)
1
(32)
  • Build Quality
    2.7 (27)
  • Value for Money
    2.0 (27)
  • Cleaning & Maintenance
    3.5 (26)
  • Even Toasting Yes (15) · No (15)
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Reviewer Photos & Videos

Cheryl

CherylQueensland

WASTE OF MONEY!!

published

I was brought both the kettle and toaster for my birthday, the toaster is 19 months old, so, no longer under warranty and it keeps tripping the safety switch. It’s only ever been lightly used and to be honest, it’s never been that great, sometimes it burnt the toast, sometimes it would not toast enough even though it was on exactly the same number setting, I’ve owned $30 toasters that have performed much better and lasted longer. After reading the reviews, this seems to be a common fault, if only I researched beforehand, I would have steered well clear from this toaster. It certainly looks the part, but the quality is rubbish!!

Purchased in December 2017 at Myer Retail Stores for A$199.00.

Build Quality
Value for Money
Even Toasting No
1 comment
Smeg
Lesley R.Smeg
To The Consumer

To The ConsumerSouth Australia

  • 15 reviews
  • 17 likes

Cheap n nasty with a high end price

published

It toasts unevenly thanks to several elements not working from new, and dries the bread out more than it toasts. It noisily ejects with such aggression, the toast becomes a projectile and often hits the floor - creating a mess and a waste. The browning control is temperamental; the same setting is ok one day, overdone the next. Unlike our previous (much cheaper) toaster, the Smeg is absolutely useless for cooking crumpets. It’s only redeeming feature is the long slots. We got it via a rewards program. I’m glad we didn’t pay directly for it, or we would’ve felt very ripped off by such a poor performing product. We will not have another Smeg!

Purchased in February 2020.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
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1 comment
Smeg
Rodney M.Smeg
Amy P.

Amy P.Tasmania

  • 4 reviews

Toasts well but enamel is rubbish.

published

Purchased in February 2020 at Harvey Norman for A$200.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
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1 comment
Smeg
Lesley R.Smeg
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Please Do not buy

published

Bought my smeg toaster in December from Myer. Been working perfectly fine and makes perfect toast when it's actually working. Today, when I wanted toast real bad, the toaster would not work. It's less than a year old. I m lost for words, lasted less than 9mnths. For its price u would think it will last a life time.

Purchased in January 2020 at Myer for A$179.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting Yes
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4 comments
Smeg
Lesley R.Smeg
Mandlovu Wembembesi
Mandlovu Wembembesi

Thanks. Email sent.

Mandlovu Wembembesi
Mandlovu Wembembesi

Thanks Smeg Australia, enjoying toast again.

Bradley J.

Bradley J.Metropolitan Adelaide, SA

Same issue with now two toasters.

published

Purchased in June 2016 at Harvey Norman for A$179.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
See all answers
1 comment
Smeg
Rodney M.Smeg
never again

never again

  • 3 reviews

Second one I’ve thrown out

published

This is the second Smeg toaster I’ve had in under three years . The first one lasted less than a year and the second one I’ve just thrown out after less than two years . Smeg replaced the first and I recently emailed them, no reply, to let them know the same thing, tripping the safety switch, happened to the second one . We also have a Smeg kettle which is now starting to leak under the water level window, again we’ve had it under three years. As I said to Smeg Australia, I wonder if this would be happening if they were still Made in Italy. Smeg used to have a really good name and now you get inferior quality for the same high price. Simply replacing appliances just causes toxic landfill . They should be made to last at least 5 years .

Purchased in November 2016.

Even Toasting No
3 comments
Smeg
Steve C.Smeg
never again
never again

Hi Steve, Ive thrown them out . Have already got a new toaster . What can be done with the kettle ? Can you also tell me why no-one replied to my letter to Smeg ?

Smeg
Steve C.Smeg

Dear Never Never, Can you please scan me a copy of the letter on the above email address, I will then be able to look into this matter,regards Steve.

Lisa

LisaPenrith

  • 4 reviews

Faulty design

published

I had a faulty toaster replaced as after 6 months it started only toasting one side. 4 months later the replacement one did exactly the same thing. Harvey Norman were happy to let me get a different brand as I wasn’t interested in another Smeg as it seems to be a manufacturing flaw. It’s a pity because I think it’s the best looking toaster out there.

Purchased in May 2018 at Harvey Norman for A$169.00.

Build Quality
Cleaning & Maintenance
Even Toasting No
carlie f.

carlie f.Perth, WA

Sends toast flying

published

I agree my $400 toaster kettle smeg set does send toast muffins crumpets flying across the room all the time. My kettle lid sticks too. Ive had quite a few 5 second rules before school drop off. I expect more from such expensive appliances

Purchased in January 2020 at Myer for A$425.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
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1 comment
Smeg
Steve C.Smeg
Zars Dale

Zars DaleMetropolitan Adelaide, SA

  • 21 reviews

Smeg not worth the money

published

This toaster sends the toast/muffins flying out onto the floor. Doesn't matter if I put in 2 or 3. Bought the kettle also and only had it 7 months and the lid is sticking when trying to open. To have spent $400 on both I would have been better to have gone to KMART and spent $60. Not happy!

Purchased in September 2018.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
See all answers
1 comment
Smeg
Lesley R.Smeg
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KylieR

KylieR

  • 2 reviews
  • 1 like

The dream toaster!

published

Dream toaster! Beautiful colour (which lasts, unlike the kettle), and I especially love the removable tray for crumbs. Perfect for any retro kitchen - an absolute must have! 10/10, five stars!

Purchased in May 2018.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting Yes
See all answers
Gardid48

Gardid48Mid North Coast, NSW

  • 7 reviews

Nice looking retro toaster

published

Worked well for 6months now exchanged loses silicone feet too easily and started cooking toast across only half the bread replacement had 2 pads missing but pack of 4 in the ops manual

Purchased in September 2018 at Harvey Norman Retail Stores - Appliances for A$159.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting Yes
See all answers

Besides the look, not worth the money

published

Bought in 2017 the lift does not block when pushed down. Also the element on one side doesn’t work either.
You would think that a 300$ toaster would last a little longer!

Purchased in November 2017.

Build Quality
Cleaning & Maintenance
Value for Money
2 comments
Smeg
Lesley R.Smeg
Marlene L.
Marlene L.
DamoAU

DamoAUGreater Melbourne (Metropolitan), VIC

  • 15 reviews
  • 1 like

Toaster tripped my switchboard but Smeg replaces it

published

Bought this toaster just over a year ago from
DJs. I normally keep all receipts but couldn’t find one for the toaster. It worked beautifully for over a year. It then started tripping my safety switch on the house switchboard. I tried the toaster in different plug sockets and determined it was definitely the toaster. I contacted Smeg and to my total disbelief they replaced it no questions asked. I sent them the serial number and the replacement toaster arrived in about 7 days! Well done Smeg! That’s customer service! I have the kettle, mixer and the blender and the products are amazing.

Date PurchasedSep 2017

Caught on fire!

published

This toaster was purchased less than a year ago, and from day one has always had issues. Firstly, it only toasts ONE side of the bread; meaning I have to manually flip it so it will toast evenly. That is not okay for such an expensive toaster. The final straw was today when I noticed something smelled like smoke/electrical fire in the kitchen.. I run to the kitchen to find that the toaster was smoking and it looked as though the coil inside had caught flame. I quickly unplugged it and will definitely not be turning it back on. This is a fire hazard and could have easily caused a house fire. I have attached a photo to show you the damage it has caused to the outside. CAUTION TO ALL! Emailed them but have yet to hear a response...

Date PurchasedJan 2018
1 comment
Smeg
Steve C.Smeg

Dear Tay, I am the National Service Manager for Smeg in Australia so I have pass your email onto the correct people at Smeg in the USA. Regards Steve Cullen

Allie

AllieOxford

Waste of money

published

I brought this toaster along with my kettle in May 2018, just after 3 months the toaster middle element has gone.We continued turning toast over to fully cook.
I ordered online through a company and when i approached the company my purchase had fallen past the 3 month time limit for me to get any help from Paypal and company wouldn't return my emails (not SMEGs fault i know).
This toaster was nearly £150. Not happy, this morning after taking 10 mins today to make some toast i've decided to research buying a new element(again no idea why i didn't think of this before) but i can't find the spare part anywhere-surly for this price im not expected to throw away this very expensive piece of kitchen eye candy-which is all its useful for now...

Date PurchasedMay 2018
1 comment
Smeg
Lesley R.Smeg
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Neil

NeilChristchurch

  • 8 reviews
  • 1 like

Good Large Toaster

published
Date PurchasedNov 2018

Almost burnt house down

published

At first I was very happy with my toaster. Looked beautiful & worked well. However about 6 months into using it caught fire. I had my back turned & could smell burning & turned & it was on fire. It frightened me so much. I'm very fussy with my toasters & it was always kept clean. I would dearly love another tho not sure if I could trust another SMEG

Date PurchasedSep 2017
2 comments
Smeg
Lesley R.Smeg
KateB
KateB

Thank you very much. All sorted & very happy with SMEG backup

Dissapointed

published

Purchased the toaster around 2 years ago and it was fine for around 7 months. Unfortunately my daughter threw away receipt and guarantee along with the box in which it came. After 7 months the middle elements stopped working and thus only toasted on one side. We put it to one side and bought another toaster after trying to find someone who could repair it but we had no success with this. I have since brought the toaster back out from storage to see if i could get it working properly again but unfortunately it was still the same. I really loved the style of the toaster and we bought a matching kettle which has been fine.

Date PurchasedMay 2016
1 comment
Smeg
Lesley R.Smeg
Jill

JillMelbourne

  • 2 reviews
  • 1 like

Another unhappy Smeg customer

published

This is such a great looking toaster but sadly that is now all that is good about it. I also loved the long toasting slots. Unfortunately after only 1 year and 8 months of using it no more than twice a week, the middle panel has now died and the outer panels barely toast the bread. Smeg, after paying $160 for a toaster to only last 20 months is really disappointing.

Date PurchasedDec 2016
2 comments
Smeg
Steve C.Smeg
Jill
Jill

Thank you Smeg customer service for resolving my problem with the toaster - a new toaster was delivered today.

Caz M

Caz MGreater Melbourne (Outer), VIC

  • 12 reviews

Great!

published

This is a great toaster, looks great, toasts great. You do have to play around a bit to learn what setting to have it on for how you like toast, but it toasts evenly, not noticeably long, toast doesn’t jam or pop up excessively. I’ve used normal bread and bagels and muffins, but when I’ve used fruit bread you do have to turn the browning down. It’s a great toaster!

Date PurchasedJul 2018
Page 2 of 4
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Questions & Answers

Anon

Anonasked

TSF02SSAU (Chrome)

Is there a way to adjust the spring on the eject mechanism as it seems all these throw the toast out onto the bench and floor. I have put a rubber band (I had to experiment to find one which worked) around the eject lever and under the timer knob, which works as a temporary fix. It also is very slow, but we can live with that.

1 answer
Smeg
Steve C.Smeg

Dear Anon, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen

Theresa D.

Theresa D.asked

TSF02

Does this come in a long slot version? for toasting flat breads?

1 answer
To The Consumer
To The Consumer

I have the long slot Smeg toaster. I would not recommend it to anyone. The long slot is the unit’s only redeeming feature. It’s a
cheap and nasty product pretending to be executive end, with its high end price. My expectations weren’t high, after all it’s only a toaster, but I feel this piece of junk was a huge disappointment. See what else you can find, Theresa.

Diane m

Diane masked

TSF02BLAU (Black)

My toast literally comes flying out!
Why? Does this happen to anyone else?
Have had toaster since November 18”

1 answer
DamoAU
DamoAU

I’ve not experienced that with either of the Smeg toasters I’ve had

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