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Reviews

4.8

423 reviews
5
(378)
4
(23)
3
(8)
2
(4)
1
(10)
  • Value for Money
    4.7 (336)
  • Treatment StageI have had an initial consultation. (393) · I am part-way through a treatment plan. (15) · I have not yet begun any treatment or had a consultation. (7) · I have completed a treatment plan. (3)
  • Product Quality
    4.6 (224)
  • Return Claim MadeYes (9) · No (307)
  • Customer Service
    4.8 (354)
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Reviewer Photos & Videos

Good consultation

published

Thank you Cana for your time!
She answered all my questions, pit extra care in scanning my teeth and showed what the product consists off.
The only thing is that a couple of days later instead of receiving the treatment plan, I got an email asking for more photos of my mouth. I doubt that home made pictures can be better than the ones made at their office, but I’m keeping my fingers crossed hoping it will suffice.



Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSydney, Martin Place
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for sharing!

wendy143you

wendy143youSydney Surrounds, NSW

Can't wait to start!

published

I felt really relaxed and Jo from Ruggerah was great. I felt like I could talk to her all day. Their service was really great and I can't wait to start and see my dream teeth come true! Thanks Smile direct

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store Locationtuggerah
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this review. Thank you so much!



Great service from jo. Really happy with how it all went

published

Great customer service from jo and the team I had lots of fun. It was all strait forward and easy to understand. I am happy with the price of the plan

Customer Service
Value for Money
Product Quality
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationTuggerah new south wales
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Jack, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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Amelia.G

Amelia.GSydney, NSW

Easy & fast appointment you can do in your lunch break!

published

Great appointment with Gretchen today! She was super friendly and made everything really easy to understand!! Appointment was only 30 mins long so i could duck out in my lunch break.

Treatment StageI have had an initial consultation.
Return Claim MadeNo
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Serena

SerenaHunter Region, NSW

So exited to see what my new smile will look like

published

The process was so easy and the girls where professional and just lovely. Thank you this could change my life. I can not wait to see my new confident smile. Thank you

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Store LocationTuggerah
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Such lovely staff!

published

Alice couldn’t have been any more helpful in getting me started, she was super friendly and was really helpful with all the information. Alice made sure I was comfortable and relaxed the whole time! Great visit over all.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationMartin place
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are loving your enthusiasm! This means the world to us -- thank you so much.

Is it’s good

published

Nidja and Simone They service is very good, they explain very clear to me . I will take time t o consider about it, thank you very much and have a lovely day

Treatment StageI have not yet begun any treatment or had a consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for the review!

The reviewer stated that an incentive was offered for this review

Brookfield 33 anticipati

Brookfield 33 anticipatiHunter Region, NSW

Very easy step one ...

published

Great service, friendly staff and they describe process really clearly. I took the leap to make this appointment after years of wanting to do something about my smile ... this seems perfect for me and the results come back within 72 hours. The whole process is quick, simple and easy to follow

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationKotara NSW
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Sandeep

SandeepSydney, NSW

Good experience

published

Overall great experience. Akrithi and Marsel were very helpful with all the queries. The process was hazzle free and the 3D procedure was done with minimum fuss. There was no forceful sales pitch.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationDirect Smile Parramatta NSW
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Sandeep, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

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Very good and good service

published

Very good
Very knowledgeable good service and I hope all what she said is true
I think I will take the treatment but I need to think about it and they force me a little bit to take a decision

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Lini Y.

Lini Y.Sydney, NSW

Comfortable

published

My whole experience with Gretchen was quick, efficient, informative and most importantly comfortable. She was very patience with explaining the process and any questions that I have. She was also very transparent with the whole process today. Overall, I’m glad that I found smile direct and went for a consultation.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationMartin Place, Sydney
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is why we do what we do. Thank you for the feedback, Lini!

Maggie

MaggieSydney, NSW

Very Professional

published

I had my scan today and each step of the process was explained thoroughly. I had a lot of questions and they were all answered. Looking forward to a great smile in 6 months time.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Maggie, this rating means the world to us. Thank you for taking the time to leave a review!

Kelsea Shephard

Kelsea ShephardSydney Surrounds, NSW

Was such a great experience

published

Great customer service, I felt very comfortable throughout the entire experience. Thanks to Tayla at direct smiles Tuggerah.
I can’t wait to start my amazing teeth journey with you guys

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Store LocationTuggerah
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Kelsea, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

The reviewer stated that an incentive was offered for this review

Annie

AnnieSydney, NSW

Excellent Service

published

Alice was super professional and helpful, she explained the whole process very thoroughly and provided me with all the answers I needed! Can't wait to get my aligners! 100% recommended.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationMartin Place Sydney CBD.
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Mario P.

Mario P.Sydney, NSW

So far so good!

published

Consultation was one of the best consultations I have been due to the fact that I felt comfortable. Easy going staff and definitely have answered all my questions.
Thank you for giving me confidence in my smile again!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is exactly what we're here for, Mario! Thank you so much.

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It's great!

published

Alice is the best you can have. The process is professional, well explained and easy. I really can't wait to get my aligners and see the results along the way.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Store LocationSydney NSW
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi Richard, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Shyla

ShylaSydney, NSW

Great service

published

The staff at Martin Place Sydney office are freindly. Helpful and open to all my questions Regards the treatment process and payment. The price and service are great, Highly recommended.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Now that's an honor! Thank you so much, Shyla.

Shell

ShellHunter Region, NSW

Friendly and informative service

published

Terri-Anne and Ashlee made me feel at ease. They explained the process the whole way through. It was very quick and painless. I’m looking forward to getting my aligners and getting the smile I have always wanted.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationKotara, NSW, Australia
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Excellent customer service

published

Excellent customer service from Maya and Mo had a fun consultation session with them. They explained to detail and made it easy to understand and comprehend. Nice interactive session . Thanks

Customer Service
Treatment StageI have had an initial consultation.
Store LocationParamatta nsw
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this review. Thank you so much!

Superb service

published

Very informative and helpful staff who made me feel relaxed and confident about the whole treatment.
A very calm and welcoming environment, very centrally located so easy to get to.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this review. Thank you so much!

Page 2 of 22
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Questions & Answers

rosealba1999

rosealba1999asked

SmileShop NSW, Parramatta

Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?

1 answer
SmileDirectClub
Joy S.SmileDirectClub

Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.

Get an answer from our members and SmileDirectClub representatives

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