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NSW, Sydney, NSW, Parramatta, NSW, North Sydney, etc...Reviewer Photos & Videos
Good consultation
Thank you Cana for your time!
She answered all my questions, pit extra care in scanning my teeth and showed what the product consists off.
The only thing is that a couple of days later instead of receiving the treatment plan, I got an email asking for more photos of my mouth. I doubt that home made pictures can be better than the ones made at their office, but I’m keeping my fingers crossed hoping it will suffice.
1 comment
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wendy143youSydney Surrounds, NSW
Can't wait to start!
I felt really relaxed and Jo from Ruggerah was great. I felt like I could talk to her all day. Their service was really great and I can't wait to start and see my dream teeth come true! Thanks Smile direct
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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Great service from jo. Really happy with how it all went
Great customer service from jo and the team I had lots of fun. It was all strait forward and easy to understand. I am happy with the price of the plan
1 comment
Emily W.SmileDirectClub
Jack, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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Amelia.GSydney, NSW
Easy & fast appointment you can do in your lunch break!
Great appointment with Gretchen today! She was super friendly and made everything really easy to understand!! Appointment was only 30 mins long so i could duck out in my lunch break.
1 comment
Emily W.SmileDirectClub
Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.
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SerenaHunter Region, NSW
So exited to see what my new smile will look like
The process was so easy and the girls where professional and just lovely. Thank you this could change my life. I can not wait to see my new confident smile. Thank you
1 comment
Emily W.SmileDirectClub
Hi Serena, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit wa... Read more
s a great one and will pass on the feedback to our shop managers!Similar opinion? Write a review on ieatwords.com.au!
Such lovely staff!
Alice couldn’t have been any more helpful in getting me started, she was super friendly and was really helpful with all the information. Alice made sure I was comfortable and relaxed the whole time! Great visit over all.
1 comment
Emily W.SmileDirectClub
We are loving your enthusiasm! This means the world to us -- thank you so much.
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Is it’s good
Nidja and Simone They service is very good, they explain very clear to me . I will take time t o consider about it, thank you very much and have a lovely day
1 comment
Emily W.SmileDirectClub
Thank you so much for the review!
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The reviewer stated that an incentive was offered for this review
Brookfield 33 anticipatiHunter Region, NSW
Very easy step one ...
Great service, friendly staff and they describe process really clearly. I took the leap to make this appointment after years of wanting to do something about my smile ... this seems perfect for me and the results come back within 72 hours. The whole process is quick, simple and easy to follow
1 comment
Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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SandeepSydney, NSW
Good experience
Overall great experience. Akrithi and Marsel were very helpful with all the queries. The process was hazzle free and the 3D procedure was done with minimum fuss. There was no forceful sales pitch.
1 comment
Emily W.SmileDirectClub
Sandeep, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
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Very good and good service
Very good
Very knowledgeable good service and I hope all what she said is true
I think I will take the treatment but I need to think about it and they force me a little bit to take a decision
1 comment
Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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Lini Y.Sydney, NSW
Comfortable
My whole experience with Gretchen was quick, efficient, informative and most importantly comfortable. She was very patience with explaining the process and any questions that I have. She was also very transparent with the whole process today. Overall, I’m glad that I found smile direct and went for a consultation.
1 comment
Emily W.SmileDirectClub
This is why we do what we do. Thank you for the feedback, Lini!
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MaggieSydney, NSW
Very Professional
I had my scan today and each step of the process was explained thoroughly. I had a lot of questions and they were all answered. Looking forward to a great smile in 6 months time.
1 comment
Emily W.SmileDirectClub
Maggie, this rating means the world to us. Thank you for taking the time to leave a review!
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Kelsea ShephardSydney Surrounds, NSW
Was such a great experience
Great customer service, I felt very comfortable throughout the entire experience. Thanks to Tayla at direct smiles Tuggerah.
I can’t wait to start my amazing teeth journey with you guys
1 comment
Emily W.SmileDirectClub
Kelsea, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
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The reviewer stated that an incentive was offered for this review
AnnieSydney, NSW
Excellent Service
Alice was super professional and helpful, she explained the whole process very thoroughly and provided me with all the answers I needed! Can't wait to get my aligners! 100% recommended.
1 comment
Emily W.SmileDirectClub
Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.
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Mario P.Sydney, NSW
So far so good!
Consultation was one of the best consultations I have been due to the fact that I felt comfortable. Easy going staff and definitely have answered all my questions.
Thank you for giving me confidence in my smile again!
1 comment
Emily W.SmileDirectClub
This is exactly what we're here for, Mario! Thank you so much.
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It's great!
Alice is the best you can have. The process is professional, well explained and easy. I really can't wait to get my aligners and see the results along the way.
1 comment
Emily W.SmileDirectClub
Hi Richard, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
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ShylaSydney, NSW
Great service
The staff at Martin Place Sydney office are freindly. Helpful and open to all my questions Regards the treatment process and payment. The price and service are great, Highly recommended.
1 comment
Emily W.SmileDirectClub
Now that's an honor! Thank you so much, Shyla.
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ShellHunter Region, NSW
Friendly and informative service
Terri-Anne and Ashlee made me feel at ease. They explained the process the whole way through. It was very quick and painless. I’m looking forward to getting my aligners and getting the smile I have always wanted.
1 comment
Emily W.SmileDirectClub
Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.
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Excellent customer service
Excellent customer service from Maya and Mo had a fun consultation session with them. They explained to detail and made it easy to understand and comprehend. Nice interactive session . Thanks
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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Superb service
Very informative and helpful staff who made me feel relaxed and confident about the whole treatment.
A very calm and welcoming environment, very centrally located so easy to get to.
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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Questions & Answers
rosealba1999asked
Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?
1 answer
Joy S.SmileDirectClub
Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.
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Emily W.SmileDirectClub
Thank you so much for sharing!