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NSW, Sydney, NSW, Parramatta, NSW, North Sydney, etc...Reviewer Photos & Videos
Prasanna M.Sydney, NSW
The smile direct guide was wonderfully humble and had amazing inter personal skills which made me feel comfortable.
The staffs were very amicable and pleasant to meet. They were energetic and genuinely eager to help. My smile direct guide was exceptionally friendly and had amazing interpersonal skills. I felt much better after interacting with her and totally satisfied with the customer care.
1 comment
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Joanne E.Mid North Coast, NSW
Quick, easy and painless
Staff were extremely professional and courteous. Jo walked me through the process and happily answered any questions. The 3D scan was so simple and easy. Tayla checked my scans before I left the appointment just to check they had everything, and that is great quality control.
1 comment
Emily W.SmileDirectClub
This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!
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Rach L.Sydney, NSW
Simple and a breeze
The overall consultation was a breeze and the team at the Miranda branch made it very simple and easy. They were very professionally and friendly and walked me through the entire process and made me feel very comfortable. Keep up the great efforts!
2 comments
Emily W.SmileDirectClub
Rach, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
Super excited to start my new journey!
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Troy L.Sydney, NSW
- 3 reviews
Initial consultation and 3D scan were great!
Amber was friendly, answered all my questions and was a real joy to deal with. The 3D scan process is amazing and I can't wait to get my new smile!!
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Troy.
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Grace S.Sydney, NSW
Excellent friendly welcoming
Simone And Emma were lovely, looking forward to my new and affordable smile! They were very professional and told me everything happening and the steps they would take towards the end result. Would highly recommend this location and staff if you’re looking for a new smile. I haven’t seen the end result yet as this is my initial consultation but with a 96% success rate I’m pretty confident
1 comment
Emily W.SmileDirectClub
Hello Grace, thank you; we appreciate your feedback!
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SamuelSydney, NSW
Great service and explanation from Nidhi. However, have not received the product yet
I went for a Scan and really great service overall with SmileGuide Nhidi, but waiting to test out product when it arrives in 4 - 5 weeks as it has not arrived.
1 comment
Emily W.SmileDirectClub
Samuel, reviews like this give us motivation and help us ensure we provide high-quality care.
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LucSydney, NSW
Initial consultation
Great experience. Helpful in all aspects of the treatment, non complicated explanations and succinctly answered all questions. Very professional and service with a great smile. Would recommend to friends and family.
1 comment
Joy S.SmileDirectClub
Luc, we really appreciate your positive review!
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MarisalSydney, NSW
Maya And Myra we’re very professional, knowledgeable and friendly.
I am looking forward to the assessment results of the orthodontists whether or not my objective in having the free consultations is appropriate for me or not. Being a senior I am very excited to have a great smile.
1 comment
Joy S.SmileDirectClub
Marisal, we're proud of our team. Thank you so much for the shout out!
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stan
- 2 reviews
Wonderful experience
The staff were really friendly and accommodating. Very informative and straight to the point. A Quick but worth a while visit. Would recommend the team at Miranda to anyone. Great job!
1 comment
Joy S.SmileDirectClub
Hi Stan! We're thrilled to see this.
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Kane J.Sydney Surrounds, NSW
Awesome
Went in today to get my 3D scan and I was greeted by a lovely staff, Melanie was the one that did my scan and she was awesome explained every step of the process and how everything works, highly recommended if anyone was thinking of going with them.
1 comment
Joy S.SmileDirectClub
Thank you so much for the kind words, Kane!
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RenaiSydney, NSW
- 2 reviews
Great Customer Service
Very welcoming and informative, friendly knowledgeable staff. Happy and enthusiastic. Put my son at ease, asked appropriate questions, explained each process clearly. Casual but also very professional experience. Will recommend to others.
1 comment
Joy S.SmileDirectClub
This is what we like to hear!
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Gretchen was great
I did my first time 3D scan. The staff explained everything clearly and was so friendly and welcoming. I had super positive experience and definitely will recommend it to my friends and family
1 comment
Joy S.SmileDirectClub
Hello Vivian, thank you; we appreciate your feedback!
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DianeSydney Surrounds, NSW
I’m excited
Leigha and Teagan were extremely knowledgeable and professional.
They made me very comfortable & at ease. Your machinery looked state of the art. I’m impressed with the payment option as well
1 comment
Joy S.SmileDirectClub
This makes us smile! Thank you, Diane.
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Great experience
Team that attended to me was very friendly and knowledgeable. M & V made the experience memorable from the time I walked I. To the time I walked out. Felt I was in capable hands
1 comment
Joy S.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review.
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Kylie Downes
Excellent service extremely impressed cant wait to get my new smile. I have an extreme phobia to dentist so to see there is an easier way without all the anxiety is very exciting. This journey will be amazing!!!
1 comment
Joy S.SmileDirectClub
Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.
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YukaSydney, NSW
- 2 reviews
Very pleasant
All the team was very friendly and welcoming. I got there probably when they were having team huddles and they were nothing else but amazing. I love going there and I will definitely will go back there if I had to.
1 comment
Joy S.SmileDirectClub
Yuka, we love seeing this!
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Jo scottSydney, NSW
Very disappointed In my retainers not fitting
I am very disappointed with my retainers not fitting. I was so happy that my z6 month’s came to and end and very excited I was going to only have to wear my retainers for 2 weeks then only wear at night
So now I have to continue to wear the Last aligners I have been wearing for the last 3 and a half weeks and will have to continue until my new retainers are sent
Not happy!!!!
1 comment
Joy S.SmileDirectClub
Thanks for leaving us a review, Jo. We always want to provide quick resolutions when issues arise. We're concerned to hear about this and will be following up with you privately to see how we can help. Best, Emily
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The most amazing ladies I've ever had the pleasure of meeting.
Made me feel super comfortable, were absolute blasts to chat to and made this whole thing the simplest, easiest way to fix an issue I've had my whole life. Honestly, I'm going back once I'm married to show them the pictures of my huge STRAIGHT smile I'll have plastered all over my face.
1 comment
Joy S.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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Perfect
Mel was quite thorough with the examination, she was polite and very helpful. She walked me through the whole process of the examination and how smile direct work. It was very informative.
1 comment
Joy S.SmileDirectClub
Kristy, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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Genessa ComptonSydney, NSW
Amazing experience
My consultation was amazing!! Was provided so much information and they we all very friendly. I loved the 3D scanner, completely different experience compared to conventional braces. Very excited to start having a better smile :)
1 comment
Joy S.SmileDirectClub
Hi Genessa, thank you so much for your positive comments about SmileDirectClub!
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Questions & Answers
rosealba1999asked
Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?
1 answer
Joy S.SmileDirectClub
Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.
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Emily W.SmileDirectClub
Prasanna, we love seeing this!