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Snooze WA, Cannington
Valerie B.Perth, WA
Plenty of room for improvement
Experience of purchasing in store was great but lack of communication from the warehouse let me down. A mix up up with the first part of delivery then waiting weeks for the rest. Promised delivery today. Rang to find out where it is and was told it's not booked for today. They said they'd get a courier straight away....
Still awaiting.... waiting
1 comment
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FelixWestern Australia, 6155
- 3 reviews
- 1 like
- WA, Cannington
- Verified customer
Great assistance in choosing the right mattress
We came in a little later after the store's closing time but really appreciate it when the staff still let us in. Despite being overtime, she still let us try a few mattresses to find which is the right fit. Definitely a great service without rushing us to make any decision. Also, with the store's 47% discount, we definitely are happy customers. Thank you.
1 comment
SnoozeSnooze
Hi Felix, thanks for leaving your review. Great to hear you had such a positive experience in store and were able to find the right mattress for you. We will be sure to pass your thanks and feedback on to the team at Cannington. Regards, Snooze
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Bit before Xmas, Bought single bed frame and mattress from Snooze Cannington(WA). Store customer service=good. mattress=good. Bed frame=cheap wood junk made in Indonesia with 1 year warranty. Snooze Cannington's delivery company=absolutely useless. Bed frame and mattress were delivered, we unpacked it and found they forgot to deliver the wooden slats package. Ring up... oops the delivery guys left it on the truck. Came back later that day to deliver it. Unpacked the slats and 2 has a bow in it (cheap junk) Call up Snooze to organise replacement...Read more
. Fast forward to today...3 promised delivery days over a month from the delivery company which have all been no shows. Still waiting. Summary: Snooze themselves are fine but their Cannington stores delivery company are the most incompetent I have ever dealt with, beware if u cant take the goods away yourself.1 comment
SnoozeSnooze
Thank you for taking the time to provide your feedback. If you could please email [email protected] with your contact details we can look in to this for you. Regards, Snooze.
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SnoozeSnooze
Hi Valerie,
Thank you for sharing your feedback. We will be sure to share this with our team. ... Read more
If you still require assistance with your delivery, please email [email protected] with your contact details and location of the store you purchased from and the team from that store will be able to address your concerns. Thanks, Snooze