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Customer Service: patient, knowledgeable, friendly, has the customers best interest.
ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol), and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget
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Happy customerPerth, WA
Exceptional help & service
After explaining my current situations these ladies went above and beyond in all aspects of there customer service to help me find the right bed at a great price. Words can’t thank them enough, I have never slept better. Thankyou ladies x
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Lizzie ScottPerth, WA
hoodathort..FANTASTIC
Harrison at Snooze Claremont provided thoughtful and thorough engagement in this very personal and important process and purchase of a surprise box mattress.....and a game changing Technogel pillow thrown into the deal! I was listened to intelligently and provided with a good variety of comparisons and given good time and space to think about what i really wanted and felt comfortable on. Great service and with a smile and no hard sales pitch. Go check them out.
1 comment
SnoozeSnooze
Hi Lizzie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Horrible After Sale Service!
We bought a medium mattress and get delivered a much softer one than displayed in the shop. Call the store and was told to wait for 6 weeks, don't know how 6 week will make the mattress firmer! Anyway, wait after 6 weeks and absolutely no difference, call the store, transferred to the manager, he gave all the excuses threatening I have to pay for the cost for inspection, before I can get a chance to talk, he just hang up on me! Don't know how he get the job, but apparent need to go back to school and learn some basic manners!
1 comment
SnoozeSnooze
Dear Lee,
Thank you for your comments.... Read more
The six weeks is usually the time that some people take to adjust to a new sleeping surface. If you feel that your mattress is too soft, there are options to change the feel of the mattress. Could you please email [email protected] with your contact details in order for your purchase to be identified. A Store Representative will then be in a position to discuss options that may address your issue. Please accept apologies for any issues related to previous communications. Regards, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
Bought on line delivered and had a good night sleep moving house from Albany to Mandurah
On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service, delivered and installed the beds by their staff.
1 comment
SnoozeSnooze
Hi Suzanne,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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Valerie B.Perth, WA
Plenty of room for improvement
Experience of purchasing in store was great but lack of communication from the warehouse let me down. A mix up up with the first part of delivery then waiting weeks for the rest. Promised delivery today. Rang to find out where it is and was told it's not booked for today. They said they'd get a courier straight away....
Still awaiting.... waiting
1 comment
SnoozeSnooze
Hi Valerie,
Thank you for sharing your feedback. We will be sure to share this with our team. ... Read more
If you still require assistance with your delivery, please email [email protected] with your contact details and location of the store you purchased from and the team from that store will be able to address your concerns. Thanks, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
Sarah LodgePerth, WA
Brilliant customer service with Harry Bennie
We would like to compliment Harry Bennie who works in the Claremont Store. We recently purchased 2 beds, mattresses and several doonas . We were served by Harry who was highly knowledgeable about Snooze products and extremely professional in his approach. He was friendly, courteous, reliable and efficient. Harry made sure that the delivery of our beds was carried out promptly and on time and we were impressed by his follow-up phone calls and thoughtful nature in ensuring that all went smoothly. We highly recommend him as an outstanding, intelligent employee, an asset to your company.
1 comment
SnoozeSnooze
Hi Sarah, thanks for taking the time to leave a review and feedback. We'll be sure to pass your feedback on to Harry and the team at the Claremont store. Regards, Snooze.
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Rustif A.Perth, WA
Ask for Jayne
I thought a pillow was a pillow, until I met Jayne and bought one. I was wrong.
When my son needed a new mattress, I trusted Jayne with my sons sleep health and so glad I did.
She takes the time to ask questions and try the person on the bed / pillow, to get the right match.
Jayne cares about the customer's sleep and makes her goal to make the correct marriage of body and bed.
Sleep matters, so I trust Jayne. Other staff may be just as helpful.
1 comment
SnoozeSnooze
Hi Rustif, thank you for sharing the details of your repeated visits to Snooze Midland. We're so pleased that you have had wonderful experiences with Jayne and will be sure to pass your feedback on. Regards, Snooze.
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Shirl SellPerth, WA
- 2 reviews
- 1 like
All Pleasant Right from the Beginning
I walked pass Osborne Park Snooze in August unsure if I would buy there. Ended up buying on the spot; a mattress and a bed base. Their service was professional, pleasant, great team work. Matthew served me. Also I had Ben and Misty helped me out when Matt was away. Not only the great promotion's on, they were also offering free home delivery at the time. The whole experience was a breeze -right down to the delivery guy and the delivery time. I now loving my new bed from Slumberland. Thank you Snooze.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Shirl. We're pleased to hear you did decide to shop with the store and that your experience was a breeze. We'll be sure to pass your kind words along to Matthew, Ben, Misty and the team. Thanks, Snooze
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So ripped off
Bad customer service, blame each other for mistakes and then fight infront of you so I just left meanwhile they still bickering at each other I'm out the door !! Don't even think they noticed I was gone I mean geeez need to calm down a bit that's just mental.
1 comment
SnoozeSnooze
Hi Ben, our sincere apologies for the experience you had while shopping at the Snooze Mandurah store. We value all customer feedback, and your comments are being forwarded to the Snooze management tea... Read more
m. If you require additional assistance please send me an email to [email protected]. Kind regards, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Vero M.Perth, WA
The worst service!
The worst attention I’ve ever received on the phone, my rights as a customer were disrespected, the seller clearly stated the wait would be 2-3 weeks but it’s been 1 month. Now I’m being told my husband and I are lying, what type of sellers do you have? It’s unethical to scam consumers, I want to cancel my order and I’m being told I can’t even though I haven’t received it. What are my rights?,I will never buy from Snooze again!
1 comment
SnoozeSnooze
Hi Veronica, we're sorry to hear of your experience with our Osborne Park store. The management at the store has informed us that your goods have arrived and are ready for delivery this week. Can you ... Read more
please contact the store at 08 9446 7599 to discuss your delivery? Regards, Snooze.Similar opinion? Write a review on ieatwords.com.au!
WHATCANISAYPerth, WA
- 12 reviews
- 12 likes
SLEEPING THE DREAM
Thank you for your wonderful service and help. Cockburn Store was outstanding compared to the other 3 bedding stores nearby. I had rung ahead to make sure they had the beds I wanted and could try. I did this with all 4 bedding stores in the area SNOOZE was the only one that actually had the product they said they did and went out of their way to assist me as I had a child with special needs with me which makes shopping difficult. The manager was even able to distract my child while I tried the beds and had a quick look at other items. LOVE THE BED I BOUGHT FOR MY SON he is now sleeping better than ever, it was well priced and delivered without fuss. I would highly recommend this store to buy a bed.
1 comment
SnoozeSnooze
Hi there, thanks very much for taking the time to leave your review, and for shopping with Snooze. We are glad we were able to provide you with the service you need, and that your son is happy with hi... Read more
s new bed! We will pass your feedback onto the team at the Cockburn store. Regards, Snooze.Similar opinion? Write a review on ieatwords.com.au!
JanPerth, WA
- 2 reviews
Great service and price to match
About three months ago the search for a new mattress started. After a lot of research, we decided on a Sealy.
From the minute we walked into the store at Cockburn the experience was enjoyable. The sales lady (Kelly) came up to us, asked a couple of questions and allowed us to continue looking around. Once we’ve decided on the mattress I called her over and she suggested we try their sleep simulator just to confirm our decision on the firmness of the mattress we were interested in buying.
After spending a few minutes on the simulator, we conf...Read more
irmed our decision and all we now wanted was a price. We got a price quite a bit lower than any other shop and they also chucked in a mattress protector. Delivery was included and 5 days later we had our new mattress and the old mattress was removed. I can’t fault their service or the product. Definitely a store I will visit again when replacing other matrasses in our house.1 comment
SnoozeSnooze
Thank you for leaving the details of your in-store experience, Jan. We're so pleased to hear that you had a wonderful time with Kelly and the team at the Cockburn store, we'll be sure to pass on your feedback. Regards, Snooze.
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CJKeedPerth
- 2 reviews
Great experience and wonderful service
We had wonderful service from Jennifer that made us feel comfortable and not pressured. She was very easy to talk to and therefore it made finding the right mattress a painless process. Her experience and knowledge also really helped in finding the right mattress. We got a great price and are very happy with our mattress and would recommend this store to everyone.
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SnoozeSnooze
Hi CJKeed,
Thank you for providing the details of your recent visit to the Snooze Cockburn store. We're so pleased that you had a wonderful visit with Jennifer and will be sure to pass the feedback on.
Regards, Snooze.
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Lorelle C.Peel, WA
Purchase Mattress and Bedroom Suite
Bought a mattress and bedroom suite even though our intention was just to look and compere to other shops. Gail and Cheree were fantastic, showing us their range and making recommendations which were not just based on price. They also went out of their way to arrange delivery 3 months forward to our new interstate address. We would highly recommend both the quality of goods and exceptional service.
1 comment
SnoozeSnooze
Thank you for taking the time to leave a review of your recent experience with us. We're happy to hear that you found a new mattress during your visit and would recommend us to others. Kind Regards, Snooze
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Snooze ReviewPerth, WA
Friendly and helpful service.
We buy all our mattresses from this store. The most recent mattress was a QS Sealy. The service is great, friendly and supportive. The sale prices make purchasing a mattress affordable. Its great to be recognised by the staff when we enter the store. Fantastic guidance and help with choosing a mattress.
1 comment
SnoozeSnooze
Hello, thank you for taking the time to leave a review here. We're happy to hear that you have continued to be a valued customer over the years and are happy with your most recent purchase. Kind Regards, Snooze
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GemPerth, WA
Purchase and delivery of Mattress.
Sales assistant was very proficient and pleasant to deal with. Everything she said would happen did and the Mattress was delivered on time with friendly and careful delivery. Will certainly check your store again when needing a mattress.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review Gem. We're glad we were able to meet your expectations and will be sure to pass your feedback along to the Cockburn team. Regards, Snooze
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The reviewer stated that an incentive was offered for this review
Alex M.Peel, WA
Mattress quality poor. High prices. Salesperson gave us wrong advice
We decided to buy a mattress at Snooze. We were asked to do a test and the test gave medium firm. (Most of the persons are medium) in order to be safe. We found the mattress hard, but we were told that it does get softer.
We spent nearly $2000 and we realized that we cannot sleep on this kind of mattress, too hard.
=============
We ended up buying from a company in Canberra that produces its own mattresses, they are really cool and inexpensive, $1000. Now we can finally have a good sleep.
Once you buy a mattress, there is no return, so be very aware of what you need and do not take much advice from outside.
1 comment
SnoozeSnooze
Dear Alex,
Thank you for your feedback. Your disappointment with your purchase is sincerely regretted. New products including mattresses can feel a little firm initially. Should you wish to discuss ... Read more
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CustomerPerth, WA
- 2 reviews
Disappointed with customer service but happy with product
Disappointed in the customer service supplied at the Snooze Joondalup store. Purchased two bedside tables in November 2018 with the goal to pay them off and be supplied by April 2022. Was able to pay remaining figure due by January - sent an email confirming that (and also phoned) as we had being able to pay the full amount could we please have the bedsides as soon as possible. Was told they would be ready at beginning of Feb, then when I phoned in feb was told another date in feb, phoned again etc etc after several phone calls of phoning and f...Read more
ollowing up almost weekly to chase dates that had been told and then not delivered - we finally received them on 28 March. With no offer of delivery for the delay and us having to follow up from our end. Disappointed with the customer service and would only shop at a different Snooze store in future.1 comment
SnoozeSnooze
Thank you for your feedback. We would like to review these details with the team at the store as it would help with any process or training requirements. Would therefore be much obliged if you could... Read more
email [email protected] with your contact details. Any inconveniences are sincerely regretted. Regards, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
R NivanPerth, WA
- WA, Cockburn
- Verified customer
Fast, efficient, friendly staff and great mattresses
I needed to buy 2 mattresses quickly for guests arriving in just over a week and the staff made the process so easy it was actually really enjoyable. The mattresses arrived at the store by the date I was initially advised which was great as I couldn't afford any delays. Throughout the buying and delivery processes staff were very accommodating and friendly therefore I would definitely deal with this business again.
1 comment
SnoozeSnooze
Dear R,
Thank you for taking the time to share your experience here. We're so pleased to hear it was an enjoyable one, and that the team at Cockburn attended to your needs so well. We hope your guests enjoy sleeping on the new mattresses! ... Read more
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SnoozeSnooze
Hi Bridget,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.