Awful customer service ! The bed is way too high for us, it is not the bed we saw in the shop. Rang store and was on hold for over 7 minutes. It is what it as they say...we have to us a stool to get into bed!

Teresa was amazing, fanatastic service and really knew her stuff!!!! Cant wait for my new bed. All the staff at cockburn shop where so friendly and welcoming

We ordered a mattress just under two weeks ago and were told that delivery would be in 7-10 days, which was perfect as we were moving into our new place right around then. Called at 10 days and were told that the mattress had not arrived in the store and would be in the next day. At 12 days we were called and told it would not be delivered until at least 16 days after we ordered. If we had known we would be sleeping on the couch for a week we would have purchased somewhere else.

Great Customer Service!!
Jenna from snooze Cockburn.
Very professional and polite.
Non pushy Jenna also knew her product which always helps me the customer.
Will be recommending snooze Cockburn and Jenna to my friends and family if they ever need any bedding products. 10/10 customers service.

We bought a Madison Times Square mattress and Calibre bed frame, King -- delivered February 23, 2013 -- delighted with the bed, very comfortable, minimal partner disturbance, frame looks great. Store manager (Perth, Osborne Park) was very skilled in interpreting our needs and adapting choices. Awarding four stars instead of five because delivery folks had some issues (hoping to fully resolve).

Sales manager at midland wa is the rudest person I have dealt with!! The so called computer bed analizer said I should purchase a certain bed!! So I trusted the so called professional !!! I am in absolute pain every night I wake up in the worst pain ever!! Went back to complain and the response was...oh but that's the bed you chose!! What a load of junk!

False advertising false analyzing