We bought a medium mattress and get delivered a much softer one than displayed in the shop. Call the store and was told to wait for 6 weeks, don't know how 6 week will make the mattress firmer! Anyway, wait after 6 weeks and absolutely no difference, call the store, transferred to the manager, he gave all the excuses threatening I have to pay for the cost for inspection, before I can get a chance to talk, he just hang up on me! Don't know how he get the job, but apparent need to go back to school and learn some basic manners!

I walked pass Osborne Park Snooze in August unsure if I would buy there. Ended up buying on the spot; a mattress and a bed base. Their service was professional, pleasant, great team work. Matthew served me. Also I had Ben and Misty helped me out when Matt was away. Not only the great promotion's on, they were also offering free home delivery at the time. The whole experience was a breeze -right down to the delivery guy and the delivery time. I now loving my new bed from Slumberland. Thank you Snooze.

The worst attention I’ve ever received on the phone, my rights as a customer were disrespected, the seller clearly stated the wait would be 2-3 weeks but it’s been 1 month. Now I’m being told my husband and I are lying, what type of sellers do you have? It’s unethical to scam consumers, I want to cancel my order and I’m being told I can’t even though I haven’t received it. What are my rights?,I will never buy from Snooze again!

At the end of November we were moving to a new apartment and needed new full bedroom furniture.
At the Snooze at Osborne Park Ms Victoria and Mr Matthew assisted us with selecting this bedroom furniture which was delivered on 6 December.
We appreciate great friendly assistance and service particularly from Victoria, Carina, Matthew, Adam and Dylan. Thanks for assisting us with this purchase.

We recommend this store for other customers seeking advise, assistance and great service!
The Osborne Park store has a nice selection & range of bedroom furniture.

Purchased in store - served by Misty who was excellent - knowledgeable about the range of mattresses, very helpful and very friendly
Would definitely recommend her at the Scarborough Store!

This isn't a product review but more of a employee review!

Snooze is very lucky to have such an amazing and dedicated sales rep working for them.

So refreshing to see a young adult so passionate about his job!

From the moment we walked in we were greeted by Dylan, who couldn't of been any more helpful.

We have chosen the perfect bed with his amazing assistance.

Thanks again Dylan

I came into the store was in there for a few minutes and a gentleman came over and greeted me and my husband, we had a great laugh together it made us both feel very welcome, the gentleman Chris showed us both a few Mattresses and what we should be looking for regarding support, we had been into numerous stores and we never felt support in which we felt on the mattress we brought. Sense we have got the mattress, we both have slept like a baby apart from my husband snoring. I would like to thank the Gentleman Chris for the fantastic customer service in which we received while in the store.

I bought a mattress from Misty at the Osborne Park store. After being offered a 60% off discount from $4100 on a floor mattress from another store i was pretty certain i would be taking it home. I then went into snooze and found the upbeat (even though sick) and very helpful advice from Misty sway my mind to another mattress from Snooze. I am almost certain if it was any body else serving me with less enthusiasm i would of bought the other stores mattress, but after her helping me understand the different types of mattress' and how to pick one that suits me, I had to buy it. Will shop from here again.

My partner and I were in the market for a new mattress for our new bedroom suite. After visiting three other bedding stores in the Osborne Park area and being left more confused than when we started we ended up at Snooze. Jake offered his assistance and soon had us in the sleep-right system for a fitting. Jake's service was extremely professional, relaxed enough that we did not ever feel pressured and with a huge amount of knowledge. Jake guided us through the process of mattress choice and provided more than enough information to help us make the right choice.
We are looking forward to when the product arrives next week!
Thanks again to Jake and the team at the Osborne Park store.

Had gone to the Osborne Park store and was greeted and looked after by Beck . She was nothing but professional with her customer service and helped me in every aspect regarding purchasing a bed, which I have bought thanks to Beck and cant wait for it to be delivered. This is my second purchase from Snooze, was delighted with the first and now have come back for a second

Went in yesterday to purchase a new mattress, and straight away found the one we wanted. The guy who helped us was super helpful and not at all pushy. Great customer service. Will definitely go back to Snooze!

We had great service in store from Jake, who helped us use the bed match system and suggested 2 mattresses for us to try. Both were great and he allowed us lots of time to make our decision. Jake was friendly and knowledgeable. Delivery of the mattress also went very smoothly, with it being delivered exactly on time from very professional and polite deliverers. Will definitely go back to Snooze again!

sometimes l would go into the Osborne park store just to look at the beds and one day l got ask to leave by a staff or manager and l was told not come back unless l was to buy something if l can not look at the products in the shop l will not send my money in that shop l can walk around other shops near by and have no problems what so ever

With the professional service and knowledge of Laura from Osborne Park, I purchased the best mattress for my requirements today - the Madison Times Square, as well as the most comfortable pillow I have ever rested on. The products are the best in the industry and Laura was just amazingly understanding, easy to talk to and made the whole process a great experience. Snooze was highly recommended to me by my sister who said she had shopped around to all the other places and did her research, and told me to forget the other stores, Snooze was the only place to go. My sister was right, it was the best store, amazing products and fantastic service. Thank you again, Laura.

We ordered a mattress just under two weeks ago and were told that delivery would be in 7-10 days, which was perfect as we were moving into our new place right around then. Called at 10 days and were told that the mattress had not arrived in the store and would be in the next day. At 12 days we were called and told it would not be delivered until at least 16 days after we ordered. If we had known we would be sleeping on the couch for a week we would have purchased somewhere else.

We bought a Madison Times Square mattress and Calibre bed frame, King -- delivered February 23, 2013 -- delighted with the bed, very comfortable, minimal partner disturbance, frame looks great. Store manager (Perth, Osborne Park) was very skilled in interpreting our needs and adapting choices. Awarding four stars instead of five because delivery folks had some issues (hoping to fully resolve).