Purchased in store Have had 3 dressing tables replaced as nails exposed Snooze has been A1 fantastic recommended store very happy with them nothing was a big deal but did everything to help. The warehouse manager did all possible to assist thanks Snooze as this was a manufacturer fault.

This isn't a product review but more of a employee review!

Snooze is very lucky to have such an amazing and dedicated sales rep working for them.

So refreshing to see a young adult so passionate about his job!

From the moment we walked in we were greeted by Dylan, who couldn't of been any more helpful.

We have chosen the perfect bed with his amazing assistance.

Thanks again Dylan

I came into the store was in there for a few minutes and a gentleman came over and greeted me and my husband, we had a great laugh together it made us both feel very welcome, the gentleman Chris showed us both a few Mattresses and what we should be looking for regarding support, we had been into numerous stores and we never felt support in which we felt on the mattress we brought. Sense we have got the mattress, we both have slept like a baby apart from my husband snoring. I would like to thank the Gentleman Chris for the fantastic customer service in which we received while in the store.

I bought a mattress from Misty at the Osborne Park store. After being offered a 60% off discount from $4100 on a floor mattress from another store i was pretty certain i would be taking it home. I then went into snooze and found the upbeat (even though sick) and very helpful advice from Misty sway my mind to another mattress from Snooze. I am almost certain if it was any body else serving me with less enthusiasm i would of bought the other stores mattress, but after her helping me understand the different types of mattress' and how to pick one that suits me, I had to buy it. Will shop from here again.

We bought a Madison Palace Super King Mattress and it wasn't cheap so I expected to have a great nights sleep - not so as the smell of the bed is so bad I get feel quite sick from the strong smell and have resorted to taking anti histamine as it's affected me so much. We went away for 2 weeks and aired the bed out but since coming back the problem is still there - not happy and if I had known this would be an issues we would never had bought the bed - never happened before with other beds we have bought.

My partner and I were in the market for a new mattress for our new bedroom suite. After visiting three other bedding stores in the Osborne Park area and being left more confused than when we started we ended up at Snooze. Jake offered his assistance and soon had us in the sleep-right system for a fitting. Jake's service was extremely professional, relaxed enough that we did not ever feel pressured and with a huge amount of knowledge. Jake guided us through the process of mattress choice and provided more than enough information to help us make the right choice.
We are looking forward to when the product arrives next week!
Thanks again to Jake and the team at the Osborne Park store.

Had gone to the Osborne Park store and was greeted and looked after by Beck . She was nothing but professional with her customer service and helped me in every aspect regarding purchasing a bed, which I have bought thanks to Beck and cant wait for it to be delivered. This is my second purchase from Snooze, was delighted with the first and now have come back for a second

Went in yesterday to purchase a new mattress, and straight away found the one we wanted. The guy who helped us was super helpful and not at all pushy. Great customer service. Will definitely go back to Snooze!

We had great service in store from Jake, who helped us use the bed match system and suggested 2 mattresses for us to try. Both were great and he allowed us lots of time to make our decision. Jake was friendly and knowledgeable. Delivery of the mattress also went very smoothly, with it being delivered exactly on time from very professional and polite deliverers. Will definitely go back to Snooze again!

I purchased online & picked up from local Mandurah store. Was a very quick, easy & cost saving experience! 2nd purchase within a few weeks.

sometimes l would go into the Osborne park store just to look at the beds and one day l got ask to leave by a staff or manager and l was told not come back unless l was to buy something if l can not look at the products in the shop l will not send my money in that shop l can walk around other shops near by and have no problems what so ever

We paid a lot of money for our bed. We bought a Queen bed series 6 firm. We paid $2800 for this bed. It is so uncomfortable my husband and I wake up every morning with sore hips and back. It's just dreadful. We are so upset and we can't afford to buy another bed. So we are stuck with this dreadful bed. Buyer beware do not buy there beds. I wish we had picked the Sealy Posturepedic bed at least we would have got a good bed. We cannot continue like this I am living on painkillers....We are going to seek legal action as we get no response from phone calls or online.

Purchase was made in store, and for the past 3 weeks been chasing up delivery of beds, but no answer from anyone. Keep getting told the beds will leave today and to date 15 weeks after purchase no beds delivered yet and not getting a definitive delivery date.

With the professional service and knowledge of Laura from Osborne Park, I purchased the best mattress for my requirements today - the Madison Times Square, as well as the most comfortable pillow I have ever rested on. The products are the best in the industry and Laura was just amazingly understanding, easy to talk to and made the whole process a great experience. Snooze was highly recommended to me by my sister who said she had shopped around to all the other places and did her research, and told me to forget the other stores, Snooze was the only place to go. My sister was right, it was the best store, amazing products and fantastic service. Thank you again, Laura.

Would have given 5 star if our $2700 mattress hadn't started sinking after 7 months of use. Now I am resorted to sleep closer to the centre where is had not sunk.

The customer service was great at the Jandakot/Cockburn branch and we are still happy with the bed frame and bed side table though it was $500+ just for the bedside table each (which we still think it is expensive). We wanted a matching set so unfortunately had to purchase as a set.

Spent over $5000 on our master suite and disappointed with the mattress. We will wait for a few more months and see if it continues to sink.

Overall, happy with the customer service and delivery.