Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Peter CogganSouth-Eastern Region, NSW
- 2 reviews
Bubbles galore among the gum trees!
Use 2 or 3 times a week. Usually after exercise swim or sauna . Find my new T01 Pacific Blue Marble Spa provides a welcome highly recommended therapeutic
experience every time ! Bubbles galore as gentle or as strong as you wish or none at all if you prefer the serene calm of a warm soak as you sit dipping while sipping your favourite tipple or refreshing drink . A spa eases & soothes aching muscles & definitely helps with oesteo.
This spa is ultra easy to maintain . I just add the required chemicals to a floating dispenser as needed . Easily...Read more
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KempySouth East Queensland, QLD
So nice and relaxing after a busy day.
Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.
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JojoNorthern Region, NSW
- 2 reviews
We absolutely love it... everything was a breeze from the store through to delivery which was seamless.
We use it at least 3-4 times a week.. it is super easy to use, although the green tree frogs love it atm so it can get a bit dirty, but easy to clean before we jump in
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The reviewer stated that an incentive was offered for this review
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ColeenSouth East Queensland, QLD
Love my spa
I love my spa, best thing I ever bought . Lovely when we get home after a long week and relax with a beveridge or two . Excited to use ig kn the winter time too
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StaceySouth East Queensland, QLD
- 2 reviews
What a great decision!!!
We purchased a deluxe swim spa from spas direct, we have been so happy with the spa and it has helped all our aches and pains greatly. The purchase and delivery was such a simple process, they were able to work the delivery date around our builders which was fantastic. Having never had a pool or spa before, I really wasn’t sure what to expect from an ongoing maintenance perspective, I have been so surprised at how easy the water quality is to maintain.
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The reviewer stated that an incentive was offered for this review
CherylSouth East Queensland, QLD
Love Our spa!
We use it everyday! What a luxury. It’s fabulous in winter time too!
Maintaining it is very easy and it has a lid so no leaves or debris can get in.
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The reviewer stated that an incentive was offered for this review
RyanSouth East Queensland, QLD
Disgusting service!
Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!
1 comment
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TJESouth East Queensland, QLD
Great value for your buck.
Well priced product. Have 5 different seats which all give a very different massage. Had a problem with one of the panels which was fixed in due time with very little fuss. Easy to maintain and doesn't emit the odours that standard bromine spa emits.
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The reviewer stated that an incentive was offered for this review
We love our spa!
The spa was a great price, and delivered promptly. The delivery guys worked hard to get it in the perfect spot for us! Any queries we have had have been promptly answered, and we have had several months of daily hot tub fun with no trouble!
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K JonesSouth East Queensland, QLD
Excellent Customer Service
We purchased the Bali Spa Deluxe late last year, at no fault of Spas direct there was an issue with our spa, we contacted customer service to arrange for the problem to be fixed, Sophie from the team has gone above and beyond to ensure that the issues are being fixed. she has contacted me several times to give me an update on how things are going. I have already recommended Direct Spas to several friends and family.
1 comment
AfterSalesSpas Direct
Thanks for recommending your friends. We appreciate your review and business. Thank you.
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Great Spa
We are very happy with our spa the only problem was our lights went on it, but the are all fixed now :)
1 comment
AfterSalesSpas Direct
Thanks Nel. We appreciate your review and business. If you need any assistance please let us know. Thanks again.
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Cheryl rawSouth East Queensland, QLD
Best purchase we have made ina last ng time
We brought the New Master Swim Spa.
Great to come home to after a long day at work.
Staff where fantastic to deal with
1 comment
AfterSalesSpas Direct
Thank you cheryl for your review and custom
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New spa
We picked up the spa yesterday. We waited at the depot for almost two hours till they loaded our spa on the trailer but it was worth the wait and the 9 hour round trip. The spa looks awesome in the spa shaped hole on our back deck :). Kerry from spas direct has been awesome to deal with. Very prompt service an great advice. 5 stars for Kerry. :) The delay at the depot was not spa directs fault ... it was a very busy day at the warehouse. I would recommend to friends and family.
1 comment
AfterSalesSpas Direct
Tim. Hope you enjoy the spa as much we love selling them. I will pass your review on to kerry. We thank you for your business and review
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- QLD, Gold Coast
- Verified customer
SPA SPA SPA .. got to have one
We bought this a few months ago and the whole family loves it.. After a long day on the golf course this was a great way to relax those muscles... would recommend them to anyone and plus LOW MAINTENACE ... ps these guys are great and easy to deal with.
1 comment
AfterSalesSpas Direct
Thank you for your business and review. We appreciate your support
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ShanePimpama, Gold Coast QLD
Family time
We love our spa we just built our new house and as soon as we were in we picked up our spa and have used non stop since, hard to stay out of it when the air temp been so cold at night . Hardest part is keeping the mates out of it when the footys on the big screen, great product and fantastic service
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KarlBrisbane
- QLD, Gold Coast
- Verified customer
Should have got one earlier
Great spa and value for money. Good to hop in after a day in the yard and soothe those tiring muscles and provide a great way to relax. Have had a warranty claim outstanding which Sophie from the service department has been great in her approach to coordinating this with us.
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Perfect at first, then bad after that perfect again
Very happy with my spa first 11month, problem with the heater, got a new one straight away, I wasn’t aware of the warranty in detail, because it’s only 3 month for repairs, but 24 month for parts, after a bit of anger I got they Spa technician to fix it, they did a great job!!! It took all up about 3 month, but I still have to say that Sophie, from the service, did a very good job to get it done!!!! Because of all the delays I get e free filter. Over all it’s a 4 Star rating!!!!
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Happy customer
Great price, made my wife happy. Service was great. Helped getting into yard and placing. Have been enjoying without any problems.
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Love my spa
Everyday my spa brings so much joy an af relaxation to my family and friends. We love it! Its easy to keep clean and very hot!
September 13th 2018 Update: Love Spas Direct Service
My spa is amazing and so relaxing. warranty service quick and hassle free. Recommend buying from spas direct without hesitation.
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Sue HParadise point
Californian deluxe
Absolutely great spa. Price was amazing, quality was excellent. Had a slight problem with the delivery due to limited access, but when we got it set up was perfect. Thank spas direct for saving me thousands.
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AfterSalesSpas Direct
We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.