Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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DazzaCentral Highlands and Goldfields, VIC
- 2 reviews
Awesome Spa’s
2 to 3 times a week. Nothing better to come home after a hard days work in Cold Ballarat.
I went to Clark Rubber got a starter Kit $169 Sanit-eezy it was really easy to set up.
Thanks Darren
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Steven PAU
Great customer care
Loving our spa, we use it multiple times a week, with no issues! Great customer service by john, who's always happy to help. We highly recommend spas direct! Thank you!
Steven Patterson
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FionaGreater Melbourne (Outer), VIC
Great service!! Great product!!!
We have had our spa plunge pool for 6 months now and swim in it 4-5 times a week. With two young children it has been a blessing during the last 2 months of being at home as a result of the pandemic!!
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Imran N Jazz Y.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Dream Comes True
Super California Deluxe spa is the most sensational thing we got. It's so relaxing to sit in it after work and really easy to maintain. Really recommend to see John in Cranbourne west.
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KristyGippsland, VIC
Best thing we have purchased
We love that we can use our swim spa all year round.. our family loves our spa and we spend more time using it than we thought we would have ! Zip pay made it affordable with weekly repayments which made the purchase possible .
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SofiaGreater Melbourne (Outer), VIC
Love love love my spa
I was wanting a spa for a very long time but couldn't afford until now with the Zip pay thanks and we use the spa at least 3 times a week. It is so easy to maintain I have no problem keeping it clean. Cheers
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Kevin WGreater Melbourne (Outer), VIC
- 2 reviews
Family purchase
Already owning an inground pool, but realising it sits idle at least 6 months of the year we decided to add a spa, bought the Atlantic deluxe. Had it nearly 10 days, and used it every day so far by all 4 members of the family. Amazing purchase, great company to deal with, delivery was easy, 4 days from purchase to use....
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TiffanyGreater Melbourne (Metropolitan), VIC
Absolutely love my spa!
Very simple to maintain! We use our spa weekly and have found it is not expensive to fill or run! It was a great addition to our entertaining area! Thanks spas direct!
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Katrina F.Greater Melbourne (Metropolitan), VIC
Kids love it and it's great after a long day at work
Spa gets used every day and it's quite easy to maintain we have had no issues with maintenance on it it's great the best thing we have ever brought love it so much
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Andrew Beer DrinkerGreater Melbourne (Metropolitan), VIC
- 3 reviews
Good Spa, just be aware of extra costs and post sale service
We use our swim spa very often. It's a good piece of hardware and pretty easy to be maintain. I went into the purchase a little blind, please be aware of extra cost related to owning a spa. Delivery cost me upwards of 2 grand. To get the electrics done was also 2 grand. Then you firstly have to prepare where you are going to put your spa, I spent 3 grand on a concrete slab. Plus also another 2 K on pool fencing. So my $20,000 well priced swim spa, quickly became an almost 30k investment. Plus running costs, I would advise investing in solar pan...Read more
els, as your electricity bill will near double. Of course none of this was talked about at point of sale, the salesmen was very focused on getting our money. Plus post sale service left a lot to be desired. Trying to get information for our electrician was a nightmare. But after a 6 month project of getting it operational, our swim spa is wonderful.Similar opinion? Write a review on ieatwords.com.au!
GlenSouthwest, VIC
Love it!!!!
Use it nearly every night. Couldn’t live without it now. Best purchase in a long time. Very easy to maintain and keep clean. Super easy process when purchasing our spa.
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Melanie F.Greater Melbourne (Outer), VIC
AMAZING SERVICE - BEST SPA
WOW. John from Melbourne was an absolute pleasure to deal with. Not only with the sale of the spa but his aftercare service is beyond amazing. Very Happy! Thanks John. Best customer service ever!
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Geoff
- 2 reviews
Still waiting for service after 1 1/2 years
I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2022 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!
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NinoGreater Melbourne (Outer), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Affordable Spa and Excellent Service
We went to visit the display room in Campbellfield, and John was there to assist. Within minutes he explained to us all the products available and our options. We ended up buying a Jupiter Spa deluxe but the item will come from NSW. He was able to quickly arrange for the transport to VIC and while we waited for our house to finish, they agreed to keep it in store for a month, all that plus a free upgrade. Their service is top notch. The spa itself is very easy to use, plug, fill it with water, work on the chemicals to keep the water in pristine...Read more
condition. It works wonders for amateur athletes like myself and my husband by helping in our quick recovery. We love using the spa during cold winter nights and you can look at the stars! There are plenty of options to choose from and finance is available too, what’s stopping you from owning a spa?Similar opinion? Write a review on ieatwords.com.au!
Excellent old fashioned personal service!
John from spas direct in campbellfield gives good old fashioned quality personal service. Nothing is too much trouble for him. We purchased the bali deluxe spa and we love it! Thanks John!
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Caz
- 2 reviews
- VIC, Melbourne
- Verified customer
Absolute love our new spa
We have recently purchased a spa from Spas Direct Campbellfield, and have to say we are absolutely thrilled with the product the service and the after service we have received. We are currently using our spa everyday! Kids, neighbours, everybody loves it! Thanks to John and the Spas Direct Team.
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GlennGreater Melbourne (Inner), VIC
Thank you Spa's Direct
Want to buy a new spa? go visit John at Spa's Direct Melbourne store in Campbellfield, what a great experience we had from the help we got in choosing a spa that was right for us, all our questions answered honestly and excellent communication via text, phone and email. We are extremely happy with the spa itself as well structurally sound and made well, if your looking for a spa you won't be disappointed go see John
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Shell&JoelGreater Melbourne (Inner), VIC
- 2 reviews
Great investment
We love our spa, the kids love it to. We use ours regularly and it is so relaxing. We have our friends over and it’s a great way to unwind after a busy day at work. Easy to maintain also.
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So happy with our new spa.
They where very helpful when we went to look and choose our spa. And picking up our spa all went well. The whole family is enjoying the new spa. Thankyou Sophie.
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Sonny B
- 2 reviews
- VIC, Melbourne
- Verified customer
Worst service ever !
I would have loved to use the spa ! It was suppose to be 14 days after the payment.It’s been over 3 months and haven’t seen anything yet.Asked for a refund few times and no action was taken.Paid for the spa and delivery at first and paid for the ozone system again.Got a call from delivery saying nothing has been paid and I have to pay more for delivery.Worst company to buy spa with
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AfterSalesSpas Direct
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