??!

Reviews

4.4

30 reviews
5
(24)
4
(1)
3
(2)
2
(0)
1
(3)
  • Value for Money
    4.7 (20)
  • Cleaning & Maintenance
    4.8 (19)
  • Product Quality
    4.7 (20)
  • Return Claim MadeYes (1) · No (19)
  • Warranty Claim MadeYes (3) · No (17)
  • Purchase Type
  • Customer Service
    4.6 (19)
Previous
Next

Reviewer Photos & Videos

  • More
Dazza

DazzaCentral Highlands and Goldfields, VIC

  • 2 reviews

Awesome Spa’s

published

2 to 3 times a week. Nothing better to come home after a hard days work in Cold Ballarat.
I went to Clark Rubber got a starter Kit $169 Sanit-eezy it was really easy to set up.
Thanks Darren

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
See all answers

The reviewer stated that an incentive was offered for this review

Great customer care

published

Loving our spa, we use it multiple times a week, with no issues! Great customer service by john, who's always happy to help. We highly recommend spas direct! Thank you!



Steven Patterson

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Fiona

FionaGreater Melbourne (Outer), VIC

Great service!! Great product!!!

published

We have had our spa plunge pool for 6 months now and swim in it 4-5 times a week. With two young children it has been a blessing during the last 2 months of being at home as a result of the pandemic!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne, Victoria
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spas Direct VIC, Melbourne compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Imran N Jazz Y.

Imran N Jazz Y.Greater Melbourne (Outer), VIC

Dream Comes True

published

Super California Deluxe spa is the most sensational thing we got. It's so relaxing to sit in it after work and really easy to maintain. Really recommend to see John in Cranbourne west.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne West
See all answers

The reviewer stated that an incentive was offered for this review

Kristy

KristyGippsland, VIC

Best thing we have purchased

published

We love that we can use our swim spa all year round.. our family loves our spa and we spend more time using it than we thought we would have ! Zip pay made it affordable with weekly repayments which made the purchase possible .

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
See all answers

The reviewer stated that an incentive was offered for this review

Sofia

SofiaGreater Melbourne (Outer), VIC

Love love love my spa

published

I was wanting a spa for a very long time but couldn't afford until now with the Zip pay thanks and we use the spa at least 3 times a week. It is so easy to maintain I have no problem keeping it clean. Cheers

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne Vic
See all answers

The reviewer stated that an incentive was offered for this review

Kevin W

Kevin WGreater Melbourne (Outer), VIC

  • 2 reviews

Family purchase

published

Already owning an inground pool, but realising it sits idle at least 6 months of the year we decided to add a spa, bought the Atlantic deluxe. Had it nearly 10 days, and used it every day so far by all 4 members of the family. Amazing purchase, great company to deal with, delivery was easy, 4 days from purchase to use....

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
See all answers

The reviewer stated that an incentive was offered for this review

Tiffany

TiffanyGreater Melbourne (Metropolitan), VIC

Absolutely love my spa!

published

Very simple to maintain! We use our spa weekly and have found it is not expensive to fill or run! It was a great addition to our entertaining area! Thanks spas direct!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCampbellfield
See all answers

The reviewer stated that an incentive was offered for this review

Katrina F.

Katrina F.Greater Melbourne (Metropolitan), VIC

Kids love it and it's great after a long day at work

published

Spa gets used every day and it's quite easy to maintain we have had no issues with maintenance on it it's great the best thing we have ever brought love it so much

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarehouse in Melbourne
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spas Direct VIC, Melbourne compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Andrew Beer Drinker

Andrew Beer DrinkerGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Good Spa, just be aware of extra costs and post sale service

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCamberwell Melbourne
See all answers
Glen

GlenSouthwest, VIC

Love it!!!!

published

Use it nearly every night. Couldn’t live without it now. Best purchase in a long time. Very easy to maintain and keep clean. Super easy process when purchasing our spa.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationOnline
See all answers

The reviewer stated that an incentive was offered for this review

Melanie F.

Melanie F.Greater Melbourne (Outer), VIC

AMAZING SERVICE - BEST SPA

published

WOW. John from Melbourne was an absolute pleasure to deal with. Not only with the sale of the spa but his aftercare service is beyond amazing. Very Happy! Thanks John. Best customer service ever!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne Campbellfield
See all answers
Geoff

Geoff

  • 2 reviews

Still waiting for service after 1 1/2 years

published

I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2022 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationMelbourne, John has been to my house, Kerry has promised to order the part!
See all answers
Nino

NinoGreater Melbourne (Outer), VIC

  • 2 reviews

Affordable Spa and Excellent Service

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCampbellfield, VIC
See all answers

Excellent old fashioned personal service!

published

John from spas direct in campbellfield gives good old fashioned quality personal service. Nothing is too much trouble for him. We purchased the bali deluxe spa and we love it! Thanks John!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCampbellfield
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spas Direct VIC, Melbourne compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Caz

Caz

  • 2 reviews

Absolute love our new spa

published

We have recently purchased a spa from Spas Direct Campbellfield, and have to say we are absolutely thrilled with the product the service and the after service we have received. We are currently using our spa everyday! Kids, neighbours, everybody loves it! Thanks to John and the Spas Direct Team.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCampbellfield
See all answers
Glenn

GlennGreater Melbourne (Inner), VIC

Thank you Spa's Direct

published

Want to buy a new spa? go visit John at Spa's Direct Melbourne store in Campbellfield, what a great experience we had from the help we got in choosing a spa that was right for us, all our questions answered honestly and excellent communication via text, phone and email. We are extremely happy with the spa itself as well structurally sound and made well, if your looking for a spa you won't be disappointed go see John

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCampbellfield, Melbourne
See all answers
Shell&Joel

Shell&JoelGreater Melbourne (Inner), VIC

  • 2 reviews

Great investment

published

We love our spa, the kids love it to. We use ours regularly and it is so relaxing. We have our friends over and it’s a great way to unwind after a busy day at work. Easy to maintain also.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationCamberfield
See all answers

The reviewer stated that an incentive was offered for this review

So happy with our new spa.

published

They where very helpful when we went to look and choose our spa. And picking up our spa all went well. The whole family is enjoying the new spa. Thankyou Sophie.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Sonny B

Sonny B

  • 2 reviews

Worst service ever !

published

I would have loved to use the spa ! It was suppose to be 14 days after the payment.It’s been over 3 months and haven’t seen anything yet.Asked for a refund few times and no action was taken.Paid for the spa and delivery at first and paid for the ozone system again.Got a call from delivery saying nothing has been paid and I have to pay more for delivery.Worst company to buy spa with

1 comment
Spas Direct
AfterSalesSpas Direct
Page 1 of 2
See all Spas Direct reviews

Questions & Answers

Sorry, there are no questions about Spas Direct VIC, Melbourne but you can read 8 questions about Spas Direct.

Get an answer from our members and Spas Direct representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.