See the Best Furniture Shops in 2022 as rated by Australians on ieatwords.com.au.
Listing monitored by The Comfort Shop

Reviews

4.9
122 reviews
  • Product Quality
    5.0 (66)
  • Return Claim MadeYes (0) · No (68)
  • Warranty Claim MadeYes (2) · No (66)
  • Product Appearance As advertised (49) · Not as advertised (4)
  • Customer Service
    5.0 (64)
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Chris
ChrisMittagong NSW

Good Communication

published

We chose a Comfort Visco mattress on a oak base after a recommendation from our osteopath.
I initially spoke to a staff member by email and phone and then visited the Moore PARK STORE ON THEIR RECOMMENDATION to come and try.
I liked the fact they let us try the bed for 10 minutes on our own and answered any questions we had.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Chris, thank you for reviewing us as good communicators! We're really glad that your osteopath put you on the right path for your new bed and that you enjoyed the shopping experience. Thanks again and enjoy your sleep time.

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Good range and prices

published

We shopped in store on a friend's recommendation. We ended up buying two recliners and a folding bed. The range, quality and service were excellent. We went away believing we had saved money.



The Comfort Shop
Customer Service O.The Comfort Shop
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New bed experience

published

My husband and I drove from the south coast in the hope to purchase a new king size bed. Store manager Brad Daley was very helpful and knowledgeable in assisting our needs. Thanks once again!

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Sonia, thank you very much for taking the time to write a review. It's great to know that the drive to Sydney was time well spent and that Brad was able to assist with your needs. Enjoy your sleep!

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Annabelle
AnnabelleSydney

Love the Italian slat beds!

published

This purchase was my 7th order of the italian slatted bed basewith the latex mattresses. All my children had them and when they moved out of home, took their beds with them, so I've had to replace their beds!

The Comfort Shop
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Very clever wall bed and comfortable latex mattress

published

Very helpful sales assistance and all accomplished quickly and very personably... got the right solution for us and installed it all looks great and works very well. No problem for us to be a bit late in installing from initial purchase and everything done conveniently and well. Quality all around.

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Great product and very good service

published

Besides having a great product, the knowledge and service provided was excellent! Whole experience was hassle free. The furniture was delivered and assembled for us.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Shadi, thanks very much for your review! We're really glad that we were able to provide you with a hassle free experience and that you're happy with the product, service and delivery process. Thanks so much for your business.

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Mark Silva
Mark Silva
  • 2 reviews

Great chair, great price, great service

published

We purchased the recliner chair. We received great customer service prior to committing to the purchase. It was delivered on time, assembled, instructions given and the packaging was taken away. We highly recommend the Comfort Shop.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Mark, thanks so much for the 5-star review! We're really glad that you received great customer service and the delivery went smoothly. Thank you for recommending us, it means a lot.

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Service

published

Excellent service. Delivered on time and assembled and positioned the furniture as requested. Removed all packaging
Extremely efficient with enquires
Couldn't ask for more

The Comfort Shop
Customer Service O.The Comfort Shop
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Christine
ChristineBexley

Electric Bed Base

published

I purchased the Ergo electric bed base with Celina bed surround. I have suffered with a bad back for many years and within just a few days the pain was gone. The back support of this bed is fantastic and the electric lift is just another bonus. Brad from the Comfort Shop in Moore Park was very helpful and the assembly was completed in less than an hour. I would highly recommend the Comfort Shop for quality and comfort products.

The Comfort Shop
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bed

published

We bought a bed and mattress in the store and found the salesman was very knowledgable and helpful. We are really happy with the bed, it's very comfortable. My only disappointment was that I wanted the bed in wenge colour but was told it only came in natural beech colour. However, on your website, the bed we bought is shown in wenge.

The Comfort Shop
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Quality Products Professional Attentiom

published

Purchases a King Bed Base a year ago, then recently 2 Long Single Latex mattresses.
Product quality and comfort excellent..
Brad looked after us on both occasions.
Excellent Service efficient and courteous delivery .

The Comfort Shop
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Product and Service above and beyond expectations.

published

We purchased the Forza King Bed Base and the quality is outstanding. It’s made a huge difference to our quality of sleep. The service was also outstanding from the Comfort Shop. The delivery guys were kind enough to take the base upstairs, assemble it and remove the cardboard which was awesome.

The Comfort Shop
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Excellent product, excellent service

published

Purchase was made in-store at Moore Park and Craig was incredibly helpful, getting me a great deal on floor stock and arranging for me to store the unit at the warehouse for over a month until the space was ready for installation.
Alan (Master Design), who handled the delivery and installation, was punctual, very friendly and did a great job installing the bed in a tight space.
Would definitely recommend the Comfort Shop and Alan.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Tysen, thanks so much for the 5-star review. It's great that you're happy with your new wall bed and of course we're pleased that Craig was able to help you in the showroom and Alan completed the installation efficiently. Thanks again!

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Kath
KathSydney, NSW
  • 2 reviews
  • 2 likes

the comfort shop

published

This is the fourth mattress I have bought from the comfort shop. Would not buy a mattress anywhere else
Great service and prompt delivery
Purchased over the phone in 5 minutes

The Comfort Shop
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A Wonderful Experience

published

in-store purchase. The sales assistant was excellent. He was cheerful and very obliging. We were able to try all the chairs on show and he was helpful when it came to choosing the colour.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Pam, thank you very much for the 5-star review! It's great to read that you had a wonderful experience with our showroom team. Enjoy your beautiful new recliners.

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Francesco
Francesco
  • 2 reviews

Impressed with the comfort of the chair and have fallen asleep many times.

published

Brad was excellent in the time that he gave us to explain all the benefits of the chair and the care factors.

The Comfort Shop
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A good guest bed

published

I looked for you on line, when I found out that what I needed was the European slat and came to the shop in Moore Park. Slats are good but the fitted sheet I had to make them a better fit and add more elastic because they were too loose.

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Great service

published

Highly recommend the Comfort Shop for their excellent product and faultless service. This is a rare combination and we appreciate it very much! Thanks, Alice

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Alice, thank you so much for the wonderful review. We love to hear 'excellent' and 'faultless' in the one sentence! We appreciate your business very much. Enjoy your new Comfort Shop products.

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Kaye B
Kaye BSydney, NSW
  • 4 reviews

So far so good

published

I have only used the wall bed once so it is too early to pass an opinion on it for comfort and ease of use. However, there was a hitch in the purchasing procedure. The installer should be sent to have a look at where the bed is to go as soon as it is bought. I spent a lot of time and money relocating power points so that the bed sat at the right point in my room only to find when the installer turned up he could not put it in that location. Luckily the new spot did not cover the power points that I had just moved, although the bed was not centred.

The Comfort Shop
Customer Service O.The Comfort Shop
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Brads customer service was excellent

published

We went in store to look at beds and get a price, the service from Brad was so good that we bought on the spot. We were replacing an existing comfort Shop bed that we have used for over 10 years and were moving to the spare room, we loved it so much we came back for another.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Aaron, it's great to hear that you were happy with Brad's service at our Moore Park store. Thank you for your repeat business and for the review, we appreciate it very much. Enjoy your latest Comfort Shop bed!

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Walsh
Walsh
  • 2 reviews

Great product and great service

published

I spent a lot of time comparing bedroom furniture.
And decided on the comfort shop. Their furniture is good quality, stylish and competitively priced.
The service was top notch including the amazingly unflappable delivery guys who couldn’t get the bed base up our steep stairs and calmly roped it up through our upstairs verandah.
Well done guys!

The Comfort Shop
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SGV
SGV
  • 2 reviews

good service and very good products...

published

very easy and friendly staff for ordering mattresses. delvered within days. the matresses are an excellent product. they are made in italy. we have bought products from comfort shop over some 20 years. would highly recommend.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi SGV, we're so pleased that you have been a customer for 20 years! It's great that you are still happy with the product, our showroom and the delivery process. Thanks very much for your business over the years and for writing a review.

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Bruce
BruceSydney

Clei special order

published

Great service to match a great product. The order took awhile being a special order from Italy but well worth the wait.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Bruce, thank you very much for the 5-star review! It's great that you're happy with our service and your Clei wall bed. We hope you enjoy the comfort and space efficiency it will provide.

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Products and service highly recommended.

published

I bought in store. The purchasing was easily made with a member of staff. The delivery process was perfect. There wasn’t a flat pack, everything arrived ready assembled and the men delivering the products were most obliging.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Genno, we're really happy to hear that you highly recommend our products and service, it means a lot. Thank you for taking the time to submit a review and enjoy your new Comfort Shop products!

Genno
Genno

Thank you and I am already.

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Jason BH
Jason BHSydney, NSW
  • 3 reviews

On time and fuss free!

published

I ordered a new slat base to go with a Latex mattress. Patrick the Sales person was very helpful even managing to arrange a special delivery to coincide with me taking some time off work to be there.
The delivery truck arrived as per the two hour window originally given -- yes Dorothy... miracles do happen.
Once the delivery guys arrived they noted a problem with my old bed base -- but they worked out a fix for me and installed the new base. All with no fuss, tantrums or 'not my problem'.
I have to say it was an excellent experience from purchase to delivery and installation. Oh, and yes... the new slat base gives perfect support to the latex mattress.

The Comfort Shop
Customer Service O.The Comfort Shop
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